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"Apply Update" button always present in About Firefox window even after latest update

  • 2 replies
  • 60 have this problem
  • 5 views
  • Last reply by markAlpha

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http://imgur.com/8JTrC

I even uninstalled firefox and downloaded 4.o.1, and I'm still getting the Apply Update button in the About window

http://imgur.com/8JTrC I even uninstalled firefox and downloaded 4.o.1, and I'm still getting the Apply Update button in the About window

All Replies (2)

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See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.

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For whatever reason, deleting those files temporarily resolves the issue. Something, I haven't yet determined what causes is, makes this glitch reappear over and over. It might be as a result of updates, but I am not certain.