Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email Server password

  • 1 reply
  • 0 have this problem
  • Last reply by Matt

more options

I've been using T-Bird for some time now with no problems. Yesterday Xfinity wanted me to change my account password, which I did. This morning I tried to check email and got an error message stating the incoming mail server didn't accept my password - the new one I'm assuming. After several tries I switched it back to the old password which still didn't work. I'm giving T-Bird the Xfinity login password -- is that correct or is there something else that T-Bird is looking for? As a side note -- I just spent 8 days in the hospital and they've got me on a medication that really messes up the higher functions of my brain. I feel as though I'm in a heavy fog and half asleep. Any help would be appreciated... and THANKS~!

I've been using T-Bird for some time now with no problems. Yesterday Xfinity wanted me to change my account password, which I did. This morning I tried to check email and got an error message stating the incoming mail server didn't accept my password - the new one I'm assuming. After several tries I switched it back to the old password which still didn't work. I'm giving T-Bird the Xfinity login password -- is that correct or is there something else that T-Bird is looking for? As a side note -- I just spent 8 days in the hospital and they've got me on a medication that really messes up the higher functions of my brain. I feel as though I'm in a heavy fog and half asleep. Any help would be appreciated... and THANKS~!

All Replies (1)

more options

What makes you think Thunderbird will automatically become aware of you changing your password with xfinity. It will be using your old one, until you enter the new one when prompted that the old one is not working.

Did you perhaps turn of Thunderbird's ability to get mail while you were creating your new password. https://www.xfinity.com/support/articles/third-party-email-access

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.