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Not loading all websites

  • 7 replies
  • 1 has this problem
  • 5 views
  • Last reply by jonzn4SUSE

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I've been a Firefox user for more than a decade and today is the first time I've had an issue that is making me reach out to the support community for help.

I have one computer at a client in which Firefox just won't load certain websites. One of them is www.performance.gov the site loads fine on other computers on the same network, the problem computer can successfully ping the site and correctly resolve DNS. Furthermore, Edge, Internet Explorer, and Chrome on the same computer can also load the site perfectly fine - it's only Firefox that can't.

I've tried to refresh Firefox, starting Firefox in Safe Mode, reinstalling, completely wiping Firefox from the computer (removed all of Mozilla's install, %AppData%, and %LocalAppData% directories; as well as removing all of the Mozilla and mozilla.org registry keys), then I installed a clean copy of Firefox 85 - still won't load the site. I've also tried changing Firefox's proxy setting to "No proxy", as well as disabling DoH - no dice.

The problem computer is running Windows 10 x64 20H2, is patched to today (2/2/2021), and has been restarted several times between all the attempts to get Firefox working correctly.

I'm really at a loss here. Does anyone have any ideas or suggestions? Could there be some kind of TLS or certificate problem on the machine itself? Like could Windows be set to only support TLS 1 and 2 but not 3 and Firefox is inheriting that setting? Idk I'm kinda reaching here but I just don't know what the issue is now.

Thanks in advance for any suggestions!

I've been a Firefox user for more than a decade and today is the first time I've had an issue that is making me reach out to the support community for help. I have one computer at a client in which Firefox just won't load certain websites. One of them is www.performance.gov the site loads fine on other computers on the same network, the problem computer can successfully ping the site and correctly resolve DNS. Furthermore, Edge, Internet Explorer, and Chrome on the same computer can also load the site perfectly fine - it's only Firefox that can't. I've tried to refresh Firefox, starting Firefox in Safe Mode, reinstalling, completely wiping Firefox from the computer (removed all of Mozilla's install, %AppData%, and %LocalAppData% directories; as well as removing all of the Mozilla and mozilla.org registry keys), then I installed a clean copy of Firefox 85 - still won't load the site. I've also tried changing Firefox's proxy setting to "No proxy", as well as disabling DoH - no dice. The problem computer is running Windows 10 x64 20H2, is patched to today (2/2/2021), and has been restarted several times between all the attempts to get Firefox working correctly. I'm really at a loss here. Does anyone have any ideas or suggestions? Could there be some kind of TLS or certificate problem on the machine itself? Like could Windows be set to only support TLS 1 and 2 but not 3 and Firefox is inheriting that setting? Idk I'm kinda reaching here but I just don't know what the issue is now. Thanks in advance for any suggestions!

All Replies (7)

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Interesting... Can you try another windows account to see if you get the same result. Also, do not sign into the Firefox account.

Trying to go to the site via ip does not work, I get this is what I get. see screenshot Maybe one of the more web savvy members can speak on this.

performance.gov. 10233 IN A 159.142.191.107 400yaahc.gov. 10800 IN A 159.142.191.107

Modified by jonzn4SUSE

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Also, when you try the site, what are you getting? Post a screenshot

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Thanks for the response! So, unfortunately, I found a second computer that's doing the same thing on the same network. As just as before Edge, IE, and Chrome all work fine - it's just Firefox that has the problem.

I attached a screenshot of the page timing out when I try to access it.

I tried accessing it using just the IP like you did, but I just got a cert warning and was redirected to https://400yaahc.com/ like you were.

On the second computer I tested, I was not signed-in to Firefox.

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It looks like my reply didn't post...

Anyway, I've attached a screenshot of what happens when I try to visit the site.

Also, I've found a second computer on the same network that this is happening to. Once again, Edge, IE, and Chrome can all access the site just fine but only Firefox has the problem. This is using a different user account on a different computer. Starting to think this is network related, but that would impact all browsers not just Firefox, so I'm still stumped...

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What virus software are you running?

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ESET Endpoint Security Advanced v8.x

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Can you kill that and try again.