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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

CindyMarsch
CindyMarsch
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Crash ID: bp-280d2eb8-4c68-4a39-a417-f245e1171127

This is the most recent of the crash reports sent (many on the same day). Firefox is crashing every time I open it. It started yesterday as I was trying to click a link to reply to a gmail message, then started crashing even before I could view gmail. Other tabs crashed, too. I have followed troubleshooting protocol to use safe mode, etc., with no improvement. Yes, I have the latest version installed. I remember an update notification about a week ago and it's been working fine until yesterday.

Crash ID: bp-280d2eb8-4c68-4a39-a417-f245e1171127 This is the most recent of the crash reports sent (many on the same day). Firefox is crashing every time I open it. It started yesterday as I was trying to click a link to reply to a gmail message, then started crashing even before I could view gmail. Other tabs crashed, too. I have followed troubleshooting protocol to use safe mode, etc., with no improvement. Yes, I have the latest version installed. I remember an update notification about a week ago and it's been working fine until yesterday.

All Replies (1)

FredMcD
FredMcD
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bp-280d2eb8-4c68-4a39-a417-f245e1171127 Signature: mozilla::dom::HTMLFormControlsCollectionBinding:: CreateInterfaceObjects

KERNELBASE.dll = Microsoft

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93