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When I go to the first page of a site no problems. At the second page an ad pops out from either the R or L side of the screen. I have scanned with my virus protection (PC Matic) and have also run a scan on Malwarebytes but nothing was flagged. What would be the suggestions as to do next? [redacted email]

Hello. I am trying to start using Mozilla VPN, I linked my account, but afterall, it refuses to connect. It just say, that he "couldn't connect to VPN", it doesn't even mark the reason or gives some feedback. In settings it still offer to get started, despite i've already added account and it should work. What could be causing this? P.S. I have already relaunched a browser:)

In Settings → Privacy & Security → Browsing Data → Manage Exceptions, I added websites one by one and selected Allow so that their cookies and site data are kept. My goal is to stay logged in to these websites while Firefox automatically clears cookies and site data for all other websites when I close Firefox.

However, I found a bug: all the exceptions I added are being deleted after I close and reopen Firefox. Because of this, I am being signed out of all the websites where I was logged in.

This issue started after Firefox was updated to version 154.0 (64-bit) on August 19, 2026. Before this update, the exceptions were working correctly.

Please investigate and fix this issue so that the website exceptions remain saved after restarting Firefox.

I love having the VPN Add-on on my Windows 11 laptop and now I see that there's a plug in for my Android Tablet, too.

I see there's options to turn OFF the VPN, but i don't need it on all the time. To save the data limit, I keep the VPN turned off.

There are some sites that I log into that require me to either not be from Australia amd some I need to be VPN linked to specific countries, like the UK or USA.

Will there be a place to be able to list particular websites to turn the VPN ON for, and, where needed, specify a country to connect to?

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

I have paid for and used Mozilla VPN for some years, The app has now disappeared from my Mac Book and when I try to reload it from the website it states "error" and will not reload.

I just clicked on a banner to provide info

https://mzl.la/contribsurvey-2026 I didn't read the URL as I thought Mozilla would use a third party

Then when I finished the questionnaire, having provide my email address I saw another third party domain was in the chain.

https://survey.alchemer.com/s3/8925524/Mozilla-Contributor-Survey-2026

So I am unhappy that two 'strange' organisations have some of my personal details.

No fault of anyone, but me, I just got carried away in the security I felt using Mozilla

(

Under Settings>Privacy/Security>Browsing Data there is no longer the option to Manage Cookies, despite the help section saying that is where to find it. There is no other place in all of Settings to find the list of cookies. There is only the ability to delete all cookies in History, which I have no desire to do. I edit the cookie list weekly, and it is only now, mid August 2026, under Firefox 153 on Win 10 that I no longer have access to them. How do I get it back?

With an older version, i was able to clear cookies after visiting secure sites(s) - now I can't find a way to do this. Please bring it back - I consider this to be extremely important for my security!