Firefox running in -kiosk mode randomly freezes/becomes unresponsive from time to time

Hello everyone! I have a really nasty problem (for almost 3 years now) that I just can't get a handle on (and I don't know the root cause 100% either). Here's my situatio… (cytajśo wěcej)

Hello everyone! I have a really nasty problem (for almost 3 years now) that I just can't get a handle on (and I don't know the root cause 100% either). Here's my situation:

  • We have a self-check-in terminal (kiosk) that is used in hotels
  • The terminal runs a web app in FF full-screen kiosk mode (-kiosk flag)
  • 99% of the time everything works fine and without any problems
  • Sometimes though, the problem occurs that the entire browser content no longer responds to touch events
  • My app continues to run, we see the visual feedback from the touch monitor, but Firefox no longer responds to anything
  • If you connect via AnyDesk (our remote maintenance tool), you can click with the mouse
  • Even the DevTools don't respond to touch interactions
  • As I said, everything is fine via mouse interaction (remote)

What I have already tried:

  • Disable hardware acceleration
  • Browser restart every day at 4:00AM (so far so good, but it still happens sometimes in between of these restart windows)
  • Set the widget.windows.window_occlusion_tracking.enabled to "disabled" - I read that the problem could be related to that

Does anyone know the problem and can help me? It's really critical for our business, as the guest cannot interact with the device and only a browser restart helps.

One more thing: I saw today that a second Firefox.exe process was running. After killing it, it worked again. What kind of process could it be that is affecting the main app so much?

THANK YOU

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My name is Ievgeniia Kukushkina and I hope I can get help here 🙏

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  1. 1

Hey,

It seems Firefox blocks all Piano Scripts in the strict privacy mode of the browser.

For a few days now users are reporting, that they can't access the Login via firefox. In the "strict" privacy mode all Piano scripts seem to get blocked. Even Paywalls and Banner are missing. When i choose a custom privacy setting and block everything but "tracking content", all piano functions are available again.

Did you change anything in your cookie handling, that may have be causing browsers to categorize piano cookies wrong and block them?

Steps to reproduce (see also video):

open

thepioneer.de in firefox

in standard brwoser privacy setting you should be able to see the Login button, Paywalls, Banner

open pricavy settings and turn on strict mode

Login Button etc. disappear

Turn privacy setting to custom and uncheck "tracking content" -> Login appears again.

Jon_0-1716558095816.png


https://youtu.be/Al50NzkxgtE


  1. 2

Hello,

there is a problem in the firefox browser, if you use "private window" the function "Extended tracking protection" is turned on automaticly and in this case you can't log in to the account and also article locks don't appear at all

I mean this:

here it doesn't appear in firefox https://prnt.sc/AqgqRBjTKUg5 this is normally displayed in chrome https://prnt.sc/PvJVJOZulUbt


  1. 3

Hello,

Recently we've received some reports from people that they are unable to sign-in on our website in Firefox. It seems like the Piano script is being blocked for some reason. One of our developers has provided a recording of what he was seeing here (a Sign-In / Subscribe button should be appearing in the top right if it were working properly).

He is using Firefox version 126.0 on macOS, in private browsing mode, using Standard browser privacy settings. We've had others report the same issue on Windows in normal browsing mode. We previously haven't had issues with those settings before, so we're not sure if something may have changed.

Do you have any suggestions on how to troubleshoot this?

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