Yonke imikhiqizo Community Forum

Every time go to Firefox home page (clear browser settings), I get "Account Disconnected" message.

I have another PC with the same Firefox browser homepage and do not have the problem.

Help or suggestions appreciated. TU for reading.

I have Firefox 146.01 on 2 windows computers (windows 10 and 11), and on a samsung android phone. I have several extensions (eg uBlock) and I use ExpressVPN.

My mozilla account has a display name and primary email which I verified, and account recovery key enabled. There's no secondary email, no two-step authentication using a third party app. I can readily log the browser back into my mozilla account by entering the password and emailed 6-digit confirmation code, but then it logs me back out within an hour. Each of my 3 devices logs me out repeatedly.

In the address bar I type about:sync-log, and I was able to find the below lines in separate areas of several logs: DEBUG Status.login: success.login => error.login.reason.no_username DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.sys.mjs:1669:18) JS Stack trace: _error@FxAccounts.sys.mjs:1669:18 withSessionToken@FxAccounts.sys.mjs:876:18 ERROR Sync encountered a login error DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.sys.mjs:1053:15) JS Stack trace: onNotify@service.sys.mjs:1053:15

Based on the above lines, can someone help me figure out why firefox/mozilla keeps signing me out?

Thanks so much

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

Since the latest update I can no longer use the 1password extension, and am also unable to use single sign on to log in to my work accounts on firefox (which previously worked). Now I need to use a different browser in order to log in. Whatever the change was, please fix it as this is really annoying, or I may just need to move to another browser.

For the last week or so, while Firefox is open, it shows the account being disconnected. I have FF V 152.0.1, and this behavior becomes a nuisance as I have to log in every time I want to use the application. I tried to clean all the data and reinstall the application, but the issue is persistent. I would appreciate advice on how to correct it.

bold text I am trying Firefox out and I want to sign out so that I'm forced to sign back in and verify that I have the right password How do I sign out from Firefox

I have tried clearing my cookies and browser data and even tried on a private window but it still doesn't work. I am assuming this is a account error.

Could you help me resolve this issue

Kind regards