Yonke imikhiqizo Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Every time go to Firefox home page (clear browser settings), I get "Account Disconnected" message.

I have another PC with the same Firefox browser homepage and do not have the problem.

Help or suggestions appreciated. TU for reading.

I am being locked out of my Firefix desktop linux account using Ubuntu. It had me successfully change my password yesterday and today won't accept any of my known present and previous passwords.

I moved to Germany and my phones and mailing address are now only in

Germany. My address is Helge Fuchs, Marliring 94 , 23566 Luebeck, Germany

My cell phone number is 49 157 3908 9812. Because of the length of the number it does not fit your format and I cannot log onto my accounts.

You can call me for additional information.

Please grant me access to my accounts.

Gratefully

Helge Fuchs

I have Firefox 146.01 on 2 windows computers (windows 10 and 11), and on a samsung android phone. I have several extensions (eg uBlock) and I use ExpressVPN.

My mozilla account has a display name and primary email which I verified, and account recovery key enabled. There's no secondary email, no two-step authentication using a third party app. I can readily log the browser back into my mozilla account by entering the password and emailed 6-digit confirmation code, but then it logs me back out within an hour. Each of my 3 devices logs me out repeatedly.

In the address bar I type about:sync-log, and I was able to find the below lines in separate areas of several logs: DEBUG Status.login: success.login => error.login.reason.no_username DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.sys.mjs:1669:18) JS Stack trace: _error@FxAccounts.sys.mjs:1669:18 withSessionToken@FxAccounts.sys.mjs:876:18 ERROR Sync encountered a login error DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.sys.mjs:1053:15) JS Stack trace: onNotify@service.sys.mjs:1053:15

Based on the above lines, can someone help me figure out why firefox/mozilla keeps signing me out?

Thanks so much