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TB for Mac - lost connection to all my email accounts and all my email records

I had to restart my Mac. When TB restarted during relaunch of the Mac, it was like TB starting fresh. It didn't display my email accounts, or my folders with saved emai… (funda kabanzi)

I had to restart my Mac. When TB restarted during relaunch of the Mac, it was like TB starting fresh. It didn't display my email accounts, or my folders with saved emails, etc.

I quit TB and looked for it in my Applications folder - and I found two versions of TB. Inside the Thunderbird folder was version 140.9.0esr. Outside the Thunderbird folder was version 150.0. See attached screen grab.

I thought I should try launching the newer version (which was outside the folder). So I moved the 140.9.0 version to the trash, then launched the newer version – and it had the same problem. It looked like I was starting TB from scratch.

Next I quit TB (the newer version) and moved the older version out of the trash and back into the TB folder and double-clicked on it. A dialog box popped up saying that the file is damaged and can't be launched.

So I tried launching the newer version again, and it still looks like starting from scratch.

I really hope somebody can help me solve this. I can't access any of my email accounts or any of my stored emails. I use email for work (as most of us do), so this is crippling me.

Thanks in advance for any help.

Solved 17 1 110

ESR Not updating Automatically in the background

We are in an enterprise environment and for years we have had disabled automatic updates. Firefox ESR 128.2.0 has been deployed with defaults and these settings have been… (funda kabanzi)

We are in an enterprise environment and for years we have had disabled automatic updates.

Firefox ESR 128.2.0 has been deployed with defaults and these settings have been configured to override previous settings.

Computer Configuration > Administrative Templates > Mozilla > Firefox

- Custom Update URL = Disabled
- Disable Update = Disable
- Application Autoupdate = Enabled
- Background updater = Enabled

We also have a system proxy configured.

Updates do work if someone goes to Help > About Firefox.

Looks like the update interval is once every 7 hours but how is this triggered?

Locked Okugcinwe kunqolobane 1 160

What is the FireFox Release Channel

Your article about the expiration of Windows 10 says that anyone that has FireFox on the Release Channel doesn't have to worry, that updates will continue to support Wind… (funda kabanzi)

Your article about the expiration of Windows 10 says that anyone that has FireFox on the Release Channel doesn't have to worry, that updates will continue to support Windows 10. I don't know what that means (Release Channel). And how can I check if that's what I have?

Solved Okugcinwe kunqolobane 1 179

Cannot uninstall per-user installation of Firefox without elevating

I've been tasked with removing Firefox from all Windows workstations in our enterprise environment. Our users don't have local admin, so when they install Firefox, it is … (funda kabanzi)

I've been tasked with removing Firefox from all Windows workstations in our enterprise environment. Our users don't have local admin, so when they install Firefox, it is installed in the user's profile.

I've just installed Firefox 143.0.1 in my own user profile for testing purposes. However, when I attempt to uninstall, either from Control Panel or by running %localappdata%\Mozilla Firefox\uninstall\helper.exe manually, UAC prompts for elevation, even though I installed without elevating.

I've dug in a bit more, and I found this was an issue five years ago as well:

https://support.mozilla.org/en-US/questions/1286070

According to that post, the issue was resolved, but it seems to have come back.

Any help would be appreciated.

Solved Okugcinwe kunqolobane 3 390

Vetical Tabs

On the latest update to firefox, the browser now has a vetical tab in addition to the horizontal ones. I want to remove the vertical tabs, and ideally for it to never com… (funda kabanzi)

On the latest update to firefox, the browser now has a vetical tab in addition to the horizontal ones. I want to remove the vertical tabs, and ideally for it to never come back. I've searched the settings as well as the support features and can't find a way to turn it off. I am legitimately not going to use firefox at all until this issue is resolved.

Thanks

Solved Okugcinwe kunqolobane 8 160

Update Firefox 78.15 to Version 128

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards … (funda kabanzi)

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards AS.

Solved Okugcinwe kunqolobane 5 168

multiple ImapMail/imap.gmail*

From an upgrade to Ubuntu 24.04 I had a fresh installation of Thunderbird 128.4.4esr with a new profile in a different location. After some attempts at migration I ended… (funda kabanzi)

From an upgrade to Ubuntu 24.04 I had a fresh installation of Thunderbird 128.4.4esr with a new profile in a different location. After some attempts at migration I ended up with

(base) kuiper@nutmeg2:~/snap/thunderbird/common/.thunderbird/p325bquj.default$ ls -l ImapMail/ total 48 drwxr-xr-x 3 kuiper kuiper 4096 Dec 3 17:22 imap.gmail-1.com drwxr-xr-x 3 kuiper kuiper 4096 Dec 7 10:44 imap.gmail-2.com drwxr-xr-x 3 kuiper kuiper 4096 Dec 7 12:12 imap.gmail.com

This are big directories taking a lot of disk space.

(base) kuiper@nutmeg2:~/snap/thunderbird/common/.thunderbird/p325bquj.default$ sudo du -hst 1G ImapMail/* 15G ImapMail/imap.gmail-1.com 15G ImapMail/imap.gmail-2.com 17G ImapMail/imap.gmail.com

Can I just delete imap.gmail-1.com and imap.gmail-2.com?

Solved Okugcinwe kunqolobane 1 170

THE LAST UPDATE BROKE FIREFOX

Everything was normal before the update. When I did the update, the menus changed, the bookmarks disappeared, the new tab key disappeared, how do I get it back to its ori… (funda kabanzi)

Everything was normal before the update. When I did the update, the menus changed, the bookmarks disappeared, the new tab key disappeared, how do I get it back to its original state?

Locked Okugcinwe kunqolobane 2 90

Google is no longer supporting my latest extension of Firefox, what do you Suggest?

I have a macbook air laptop (late 2010) and have been using the latest version of Firefox browser for browsing. It's one of the few browsers still available. Google is … (funda kabanzi)

I have a macbook air laptop (late 2010) and have been using the latest version of Firefox browser for browsing. It's one of the few browsers still available. Google is popping up with the message that my browser is no longer supported. Do you have any suggestions about a browser that may work (other than a new computer please)? Will Firefox be coming up with a new extended version that will work? Thanks!

Solved 1 179

DOWNLOAD A COPY OF FIREFOX FOCUS WITHOUT REGISTERING A GOOGLE ACCOUNT

I require a copy of Firefox focus for my 87 year old mothers recent purchase of a bergstom android smart phone. My Mum knows absolutely Zero about the internet!! While I … (funda kabanzi)

I require a copy of Firefox focus for my 87 year old mothers recent purchase of a bergstom android smart phone. My Mum knows absolutely Zero about the internet!! While I am happy for her to be able to browse the web, I am worried about here online safety and an email address increases her chances of signing into a site and imputing sensitive data. Hopefully, over time, if she learns the basic and the risks involved she can further explore the wonders of the internet? I am happy to send a telephone no, to which a direct link for the download could be sent.

Thank you

Steven Taylor

Locked Okugcinwe kunqolobane 1 209

TB is gone

Hi, folgendes Problem: plötzlich hatte ich keinen Zugang mehr zu TB, hab alles mögliche versucht, nix ging. Hab dann Update versucht, nix, dann neue Version runtergeladen… (funda kabanzi)

Hi, folgendes Problem: plötzlich hatte ich keinen Zugang mehr zu TB, hab alles mögliche versucht, nix ging. Hab dann Update versucht, nix, dann neue Version runtergeladen, Meldung: A newer version of TB may have made changes to your profile.... etc. wie krieg ich das wieder hin ????

Solved Okugcinwe kunqolobane 5 350

Access Denied on TB install

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this serv… (funda kabanzi)

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server.

But, when I login to xfinity through my browser, I can access the mail just fine. What should I do? Thanks for your help. Jerry

Solved Okugcinwe kunqolobane 7 189

Can't get old profile to work

Had to re-install Windows 10 Pro 64 bit. Saved Tbird Profiles folder to USB thumb drive. Re-installed Windows then installed latest Tbird version (same one I was using). … (funda kabanzi)

Had to re-install Windows 10 Pro 64 bit. Saved Tbird Profiles folder to USB thumb drive. Re-installed Windows then installed latest Tbird version (same one I was using). Opened Choose User Profile > Selected Create Profile > Selected Use the selected profile... > Exited Choose User Profile.

Then went to the thumb drive > Opened a profile folder > Copied everything > Then pasted it into the new profile folder I had just created. Opened TBird but it didn't have any of my settings or emails.

The thumb drive had 3 profile folders in it so I repeated these steps for each folder. But still didn't get my settings, etc.

What am I doing wrong?

Solved Okugcinwe kunqolobane 2 190

After a ransomware, I want to use exixting Profile a little--How

I'm using TB 45.7.1. I had a ransomware malware, so I chose to wipe the disk and reinstall X7 Pro. Before wiping I backed up C: & D;--both on the same SSD, so I have… (funda kabanzi)

I'm using TB 45.7.1. I had a ransomware malware, so I chose to wipe the disk and reinstall X7 Pro. Before wiping I backed up C: & D;--both on the same SSD, so I have access to my prior User data. I copied both Local & Roaming old Profiles to my new User TB folders. I followed the directions to open the Profile Manager, but it can only see 1 default profile--iow I can only see the new one installed when i reinstalled TB.

Using TB troubleshooter, I can see both when I click the Show Folder button, but that's all I can do.

I do NOT want to put these OLD emails in the new install, but some of them I may need to look at again to get info that is ONLY in them.

How can I easily switch between them?

Ron

Solved Okugcinwe kunqolobane 2 80

How do I install a pluusnet email on my account?

My Thunderbird account was deleted from my laptop during a reset. I re-installed it and successfullyre-installed my gmail email but was told my plusnet email was not reco… (funda kabanzi)

My Thunderbird account was deleted from my laptop during a reset. I re-installed it and successfullyre-installed my gmail email but was told my plusnet email was not recognised, though it had been on the previous Thunderbird account.

Solved Okugcinwe kunqolobane 4 160

Thunderbird keeps asking me to sign in with Google, but won't let me click "Next" to go to entering my password.

This is a new install on my laptop. Almost everything on my office PC synched up on the laptop except T-bird. I loaded it and it found my credentials but it keeps askin… (funda kabanzi)

This is a new install on my laptop. Almost everything on my office PC synched up on the laptop except T-bird. I loaded it and it found my credentials but it keeps asking me to sign in with Google. I enter my User ID and click next but nothing happens. What am I doing wrong or what is T-bird not doing?

jbacinti

Solved Okugcinwe kunqolobane 3 110

New update removed the quick filters I was used to, and added new ones that are not useful to me. Additionally added a search-history-pop up-window that appear every time I click on the search bar.

New update removed the quick filters I was used to, and added new ones that are not useful to me. Additionally added a search-history-pop up-window that appear every tim… (funda kabanzi)

New update removed the quick filters I was used to, and added new ones that are not useful to me. Additionally added a search-history-pop up-window that appear every time I click on the quick filters search bar.

How can I get back to the previous filters and how can I stop the search history from appearing every time I click on the quick filter search bar

Solved Okugcinwe kunqolobane 2 260