Showing questions for topic:
Kukhonjiswa imibuzo ethegiwe:

well update did not so;ve my problem

i have said many times that i keep getting Firefox running but not responding . i have contacted many places and complained had some of your r tech try and he… (funda kabanzi)

i have said many times that i keep getting Firefox running but not responding . i have contacted many places and complained had some of your r tech try and help now with the new update i am still getting it yet i was told it would be fixed. i have reinstalled i have removed and shut off some add ons cleared cache all but cookies and still i get it funny until the last 2 new versions i never had this problem it is a Firefox problem not mine. i would have thought you would have fixed it by now

Locked 33

STILL GETTING FIREFOX RUNNING BUT NOT RESPONDING

In support.mozilla.org/questions/1598971 it's still not clear how you're getting this. You seem to be posting this question from a perfectly running Firefox so it apparen… (funda kabanzi)

In support.mozilla.org/questions/1598971 it's still not clear how you're getting this. You seem to be posting this question from a perfectly running Firefox so it apparently starts up and works fine on its own.

It sounds it's related to your Windows desktop shortcuts, or their exact target perhaps — however without knowing their content (destination or commands run) there's not much more to do here.

If you have anything new to add to the questions in the thread above, please post in that original thread so anyone trying to help understands what this pertains to. WELL LIKE I SAID I HAVE HAD THE SAME DESKTOP ITEMS FOREVER EVEN BACK ON WINDOWS 7 AND THIS HAS ONLY HAPPENED ONCE WHEN I FIRST STARTED WITH FIREFOX AND WAS TOLD THEN HOW R TO STOP IT AND BY THE WAY IT IIS NOT A NORMAL STARTING FIREFOX I GET IT WHEN I CLICK ON TH S THDESKTOP ITEM THERE ASWELL HOW COME ALL THIESES YRS HAVE HAD THE SAME DESKTOP ICOND S AND THIS ONLY STARTED ON THE 154.0 AND STILL ON THA 154.1 AND NOT BEFORE AND ITS ME NO I THINK IT IS A FIREFOX ISSUE . i HAVE Y USE THGE SAME DESKTOP AND FIREFOX SESKT OP FOR YRS AND NOTHING AND NOW IT HAPPENS WHY IS IT ME AND NOT FIREFOX//

Locked 17

Is it normal for Firefox to use so much memory?

I downloaded Firefox not too long ago to combat the fact the Microsoft Edge wasn't working correctly, but ever since I downloaded Firefox it's been making my computer run… (funda kabanzi)

I downloaded Firefox not too long ago to combat the fact the Microsoft Edge wasn't working correctly, but ever since I downloaded Firefox it's been making my computer run really slow on the browser. Things are often slow like scrolling up on and down pages websites like Pinterest, and the text when typing on Google docs takes a moment to show up after I've typed it and not instantly, for example.

I checked my computer's task manager because I recently cleaned the laptop, thinking that something else was causing it to be slow, but it isn't. I don't have many processes open on the computer mainly mandatory things and my browser, since I use my laptop mainly for school work, music, or writing. Firefox opens multiple processes, the highest being 21 at one time, and takes up most of the memory on the laptop. Is this normal? Because it takes 1,094.0 MB and keeps my laptop's memory at 90-91%. If it isn't normal, how can I reduce this as well as the lag on my laptop when Firefox is open?

I attached a photo as well.

Solved Okugcinwe kunqolobane 16 209

Why does the 'X' to close my Firefox browser keep disappearing??🤷‍♀️

My question is a very obvious one if you look at the two screenshots I've attached. The 'X' to close the Firefox browser keeps disappearing, along with the 'maximize' and… (funda kabanzi)

My question is a very obvious one if you look at the two screenshots I've attached. The 'X' to close the Firefox browser keeps disappearing, along with the 'maximize' and 'minimize' options as well. This has been happening for months. The recurrence rate is 50/50 each time I open the FF browser. It's not just an issue with closing or minimizing a page, it also removes the access to my Windows taskbar at the bottom!! Normally, when I move my mouse to the bottom, my taskbar pops up and I can access whatever I need, BUT when the FF browser has NO 'X' at the top corner, my taskbar won't show up at all! This is finally getting on my last nerve!🤦♀

Any knowledge as to why this keeps happening?🤷♀

My FF browser is up to date, as of yesterday. My default search engine is google. My PC is still running Windows 10.....could this be the problem?

Solved 15 120

After upgrading to version 152.0, Firefox now grabs up memory and freezes.

Dear Support Person, Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0. The upgrade completed successfully with my ei… (funda kabanzi)

Dear Support Person,

Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0.

The upgrade completed successfully with my eight tabs populating on the left side along with a new tab showing all the features of the new upgrade.

I opened my Gmail tab and my Yahoo mail tab. Eventually, Firefox froze up, saying it was Not Responding. I looked at Task Manager and saw that Firefox was continuing to grab up memory. I ended the Firefox process in Task Manager.

I then opened it again and deleted all the tabs except for one. It continued to grab up memory.

I then opened it in Troubleshooting mode. It errored out, and I sent the report to Firefox support.

The only thing that has changed is the fact that I ran the upgrade to Firefox. Nothing else has changed.

Firefox has been my go-to browser for years. I am using Chrome as my access to the internet now, and cringe every time I go into it.

I hope and pray that you can bring my Firefox friend back to me.

I am anxiously looking forward to hearing from you.

Take care and God bless!

~ Kyle P.S. I just tried getting information from about:support. I was able to copy the raw data and then the application crashed. I sent the Crash Report to you folks. The raw data I pasted in the Troubleshooting Information box.

Solved 7 149

Slow Startup since Version 141.0 Update

It seems that since the Version 141.0 update, initial startup of FF seems to take ve-e-e-ery long (approx 3-4 minutes). The startup time/lag seems almost the same as it t… (funda kabanzi)

It seems that since the Version 141.0 update, initial startup of FF seems to take ve-e-e-ery long (approx 3-4 minutes).

The startup time/lag seems almost the same as it takes to restart after an update.

Anyone else experience this also? Thanks.

Solved Okugcinwe kunqolobane 6 120

website-specific browser freeze

I've just now noticed that whenever I open the website hxxps://www.hex-rays.com it will hang without finishing loading for a couple of seconds, then the entire browser wi… (funda kabanzi)

I've just now noticed that whenever I open the website hxxps://www.hex-rays.com it will hang without finishing loading for a couple of seconds, then the entire browser will freeze. I've already tried on a new profile, verified that no addons or plugins are installed there, and no DLLs hooked into the process. This happens on my physical PC and in an (almost unused) VM, with an ancient version 134.0 and the latest 149.0.

Can anyone else replicate this? Should I create a bug report?

Solved 5 80

Firefox Nightly window in window

Hello Im using multiple firefox edition on my PC from beta dev to nightly, and recently in nightly and only nightly I've spotted strange issue that appears as window in w… (funda kabanzi)

Hello Im using multiple firefox edition on my PC from beta dev to nightly, and recently in nightly and only nightly I've spotted strange issue that appears as window in window screenshot attached, outer x to close or maximize window does not work only the inner and mostly goes after F11 full screen and then return to normal. Troubleshoot mode and restart does not change or fix this.

Solved 5 20

Unloaded tabs on startup

Is there a way to have Firefox start with all, or all but the first tab unloaded? My Firefox starts with about 100 tabs open and many of these now have ads running which … (funda kabanzi)

Is there a way to have Firefox start with all, or all but the first tab unloaded?

My Firefox starts with about 100 tabs open and many of these now have ads running which makes Firefox very slow. It seems to take ages and ages for all the tabs to load.

Maybe if all the tabs were unloaded when I start Firefox it would be quicker to get up and running??

I'm running Windows 11 on a desktop with an i5 CPU and 32 GB of RAM.

Any help much appreciated.

Solved Okugcinwe kunqolobane 4 397

what is this wht does it mean

i was just opening a page and it kept saying Firefox running but not responding and then i gt the photo i am showing you what is it and why see photo being downloae… (funda kabanzi)

i was just opening a page and it kept saying Firefox running but not responding and then i gt the photo i am showing you what is it and why see photo being downloaed by another insrtance ??

Locked 3

alt menu

so um the menu when you click alt (in the attached image) won't leave I clicked alt again turned mozilla off and on and it didn't work

Solved Okugcinwe kunqolobane 3 100

UI Buttons do not work, Bookmarks have all dissapeared, right click is not working.

A couple days ago, some weird issues have started: All my bookmarks are gone Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu) … (funda kabanzi)

A couple days ago, some weird issues have started:

  • All my bookmarks are gone
  • Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu)
  • Similarly, right clicking to open a menu (such as "Save Image") also does not work
  • Any dropdown menus in websites seem to also not work. For example, in this very support page, I could not select an option in the "Which topic best describes your question?".

I can't restart and troubleshoot Firefox since I can't access the 3 bar menu.

Locked Okugcinwe kunqolobane 2 209

Mozilla 154.0 stalls always.

Why does Mozilla 154.0 always stall after a couple of minutes? It is a hell of a mess. I couldn't place this question without resorting to an older version of Firefox :-[… (funda kabanzi)

Why does Mozilla 154.0 always stall after a couple of minutes? It is a hell of a mess. I couldn't place this question without resorting to an older version of Firefox :-[[

Did anybody test V 154.0 anytime, at all?

I unfortunately updated a Windows 10 computer to this version of Firefox.

As such, I cannot provide you with troubleshooting information, because the new browser 154.0 does not work. At. All.

I did all the usual stuff like restarting the computer, the users of Windows OS junk are used to anyway. The Task Manager shows not less than 16 Firefox-processes, with a truckload of memory usage, having opened just one browser tab. Waiting for 20 minutes for firefox to show me the grace of continuing its operation didn't help either.

Any ideas?

Solved 2 2

ok so now i m to assk anew question

i have been tired many things to do and have tried all of them instead of uninstalling and reinstalling Firefox. Which i should not have to do as none of what is happen… (funda kabanzi)

i have been tired many things to do and have tried all of them instead of uninstalling and reinstalling Firefox. Which i should not have to do as none of what is happening is my fault. I have done all i was asked by many of you and have done it all . I am getting no answer and no real solution by Firefox to tell me why i continue to get that you all think i am a dumbie none of this is my problem yes i have desktop icons which i have always had and yes they ope up with Firefox and never ever have i had this before they have always open with no problem until this last updated version. I am constantly getting Firefox is running but not o responding. Why when i go to chrome or click the chrome add on in address bar a say click on my amazon I con it opens right up with not saying google is running but not responding. why ca none of you answer the question and why can it not be accepted that it is a Firefox problem and not me. As i have said i have had these same desktop shortcuts since i got my computer on windows 7. up until this last version i never ever had Firefox say it is running but not responding. Like ic said i have done all that way said by Bugzilla Firefox help and still no real answer and no fix . I am tellin you it is not me it is a Firefox problem. why can this not be researched and find out why. I am sure i am nt the only one with this problem. Please i need a solution or ill stop using Firefox which i have for over 20 years but apparently Firefox does not care and thanks SOLUTION PLEASE

Locked 1

Ctrl-Shift-I being blocked by Firefox?

Whenever I start my machine, without opening Firefox, Ctrl-Shift-I works (For inverting selections in certain programs, for example). However, once I open Firefox, these … (funda kabanzi)

Whenever I start my machine, without opening Firefox, Ctrl-Shift-I works (For inverting selections in certain programs, for example).

However, once I open Firefox, these 3 keys no longer work when used together (but work in any other combo).

This persists even when I close Firefox, or kill it in Task manager.

Any ideas?

Cheers

Solved Okugcinwe kunqolobane 1 70

Fire fox loosing fox in Windows 11

Just a note that I had a lot of probem with the firefox not opening when a link is being clicked. It would open in background but not come to focus. External hyperlinks d… (funda kabanzi)

Just a note that I had a lot of probem with the firefox not opening when a link is being clicked. It would open in background but not come to focus.

External hyperlinks do not open in Firefox window.

I found that focusmanager.testmode was the cuplrit, after a lot of hard work.

Solved Okugcinwe kunqolobane 1 189