I-Thunderbird Community Forum

I have had the account: X@foxbus.com for many years. I am unable to receive or send emails. Need tech assistance ASAP. Has not worked in a week.

Please use: Y@yahoo.com since I cant access foxbus.com

Chris Manera <redacted phone>

Can not get my password to be accepted. Since I am on this page I know the email address is correct Do You have an idea how You can get Me a phone number to ask for help? O don't want to list a number here to call since I might have been scammed and fear the number would be fake callback..

The update 140.13 messed up my computer-again. My Mozilla Thunderbird emails, folders are gone, my address book is still there. All personal email messages and folders are gone. I am a member of the Foster Care Review Board and I can not recreate my folders that were saved with information. I have information on the state court system, but now the business and information messages are gone. They are just as important as to what the court system has. This happened with the last update and it was a horrible mess. I was never able to get anything at all back from Thunderbird. I had to set up emails again recreate email folders and individual saved folders to move forward. This time, like the last update, the computer keeps crashing when Firefox is open, the update changed settings in Firefox and on my computer. Wiped out restore points and my partition drive. I need to get rid of this update and don't tell me how dangerous going backwards is because what happened now is absolutely worse. I run anti-spyware, clearing cache, etc. on a daily basis. I have anti-virus programs running 24-7. No problems whatsoever until this update. Someone please tell me how to get rid of it. I am looking for another email program and another browser. I have used Firefox forever, but I am done, moving on to something that doesn't change my settings, delete my email programs or crash my computer. I do not need or want this stress. I am using Windows 10. Any insight to restore my Thunderbird folders so I can move them to a non Mozilla email program?

After being on the right side for decades, the Options button on the remote content box was moved to the left side. How does this improve accessibility for the average user? Is there a rational reason for doing so?

I am visually impaired and need to increase the font and make them clearer, but I can't find any help with that problem. I guess if you have problems seeing the page, there is nothing you can do to make it better.

TB is hung up on my late husband's computer and none of the suggestions made has released it. Current advisors are Windows people and this is an old Mac Mini running OS 10.13. One of your advisors solved a similar problem two years ago and David told me I could open that message by clicking on Robert as question originator. Please email mr at X@perless.com if you have comments or questions.

(PII redacted by moderator)

There is a post from Mozilla which said your comments were written by a bot. The problem is that there is no access to the comments through my iPhone even though I logged in with Robert’s email and password. I apologize profusely. But there is no way that I can respond instead of creating a new subject.i’m normally reasonably capable of running a computer.I have a 4 y/o M1 mini running some version of 16.

Tried mail.twc.com and it just sends me back to Spectrum. I can get my mail on Spectrum but not my Thunderbird icon. Doesn't work on our iphones either.

This is absolutely insane. I set up a email account(also did about a year ago) and I can not get back to my mail. Why in gods name is it so difficult? I have multiple email accounts with most all the major email websites and this one is utterly impossible to use. I just keep ending up in the same spot with no information to help get out of the endless circle. I don't even know if I could find my way back to here. I will give you my email address to try and get something more constructive than the past two days. I want to make mozilla products my main users for all my different platforms to simplify my life but I am having my doubts about thunderbird. So far it is a useless time waster. I'm shocked that this is under the Mozilla name. I normally associate Mozilla with high quality, easy to use products. My goal is to have all the phones, tablets,laptops, and desktops operating on linux and mozilla. Thank you in advance. X@yahoo.com

(PII redacted by moderator)

I have been using this system since 2008 through a company called Bluewave. They are shutting down at the end of May and I need full service for everything but main email. I need to talk (like on the phone) to someone who can help me in some way. I am not computer savvy so please have someone patient. I own AuPurr Cat care and don't want to lose our database, etc. info already on file. Am I contacting the right company for this help? My direct # is [edited phone# from community support forum]

Hello,

Despite the fact that I have set Thunderbird to display messages as plain text, my needs are not being fully respected. If the message contains some form of markup, presumably HTML, the font size is not what I have chosen. Generally, the font size is smaller than what I have specified in the Thunderbird settings.

This is unacceptable. It is a usability / accessibility issue. If the user chooses Plain Text and sets a font size, they have done that for a reason. Which is accessibility. If Thunderbird ignores the needs of users and applies styling rules to messages, that is a failure state.

Is there some way to actually, truly, absolutely display all messages as plain text in a specified font, weight, and size? If not, what is the protocol for reaching developers so that they can respond to this issue?

Thank you

some time ago I configured by thunderbird account to announce "You have mail" and it worked reliably until frontier moved email support to yahoo. Since then I get the "you have mail" announcement for a low percentage of new mail messages received. I contacted yahoo mail support and they responded that this is a problem with thunderbird and has nothing to do with yahoo. I suspect it's a matter of which process "sees" the new message first - thunderbird of yahoo mail. I've tried not having a yahoo mail window active, but that makes no difference. Most of the time now I get only a "gong" sound when a new mail message is received rather than "You have mail" voice notification.

My window 10 pro crashed, but I still can access C drive, would you please show where is my latest home.ics on local C drive? Thanks so much. Anthony Chu at [edited from public] @comcast.net

I have trouble with the lack of clear outlines in Thunderbird.

In particular:

1. the lack of a line between the message header and the message body makes it harder to find the right spot to scroll messages

2. the lack of a line between the nav-sidebar and each section in settings means I *cannot* scroll settings without getting migraines from the @#$%% nav-sidebar. I have to tab several times and then page down.

I can't enable a high-contrast theme within Thunderbird. I can enable it at system level, but it breaks many other apps, and it breaks my cursor and highlight color settings, and I have to recreate those settings each time.

I can search for "contrast," or "outline," under themes, for example: https://addons.thunderbird.net/en-US/thunderbird/search/?q=outline&cat=themes&appver=148.0&platform=WINNT

I can't tell which themes are supposed to fix what; I tried 4 of the resulting themes, some added other outlines, but none added the needed outlines I listed above.