Troubleshooting Information
This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common … (funda kabanzi)
Troubleshooting Information
This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support website.
Include account names (possibly identifying information)
Application Basics
Name Thunderbird
Version 52.6.0
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
Profile Folder /Users/clehmann/Library/Thunderbird/Profiles/kjuun2a8.default
Application Build ID 20180123185941
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Profiles about:profiles
Mail and News Accounts
ID Name Incoming server Outgoing servers
Name Connection security Authentication method Identity Name Connection security Authentication method Default?
account1 lehmannc@hispeed.ch (pop3) pop.hispeed.ch:110 None Normal password Christian Lehmann <lehmannc@hispeed.ch> smtp.hispeed.ch:587 None Normal password true
Christian Lehmann <lehmannc.3d@a3.epfl.ch> smtp.hispeed.ch:587 None Normal password false
account2 Local Folders (none) Local Folders None Normal password
account3 lehmannc3d@hispeed.ch (pop3) pop.hispeed.ch:110 None Normal password Christian Lehmann <lehmannc3d@hispeed.ch> smtp.hispeed.ch:587 None Normal password true
Crash Reports
Report ID Submitted
bp-e2b17813-8183-445b-8cd9-7ee010251114 14.11.25
bp-056cc7b8-3eca-4abe-8e8d-478980251023 23.10.25
bp-9dcb399a-e1d6-4d40-a130-2e4760220715 15.07.22
bp-043822e3-5677-417a-aa2a-ab9000220605 05.06.22
bp-9f36c658-8bf3-4614-8d63-ffc550200805 05.08.20
All Crash Reports
Extensions
Name Version Enabled ID
Important Modified Preferences
Name Value
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.amount_written 1054404
browser.cache.disk.capacity 358400
browser.cache.disk.filesystem_reported 1
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
extensions.lastAppVersion 52.6.0
font.internaluseonly.changed false
font.size.variable.x-western 18
mail.openMessageBehavior.version 1
mail.spotlight.firstRunDone true
mailnews.database.global.datastore.id c48cb587-fa00-174e-85e2-d71c44924f7
mailnews.database.global.views.conversation.columns {"selectCol":{"visible":false,"ordinal":"1"},"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"or…
mailnews.database.global.views.global.columns {"selectCol":{"visible":false,"ordinal":"1"},"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"or…
media.gmp.storage.version.observed 1
network.cookie.prefsMigrated true
network.predictor.cleaned-up true
network.trr.blocklist_cleanup_done true
places.database.lastMaintenance 1767300264
places.history.expiration.transient_current_max_pages 69658
plugin.flash.arch x86_64-gcc3
plugin.flash.blockliststate 4
plugin.flash.desc Shockwave Flash 32.0 r0
plugin.flash.lastmod_hi 362
plugin.flash.lastmod_lo -1249868448
plugin.flash.path /Library/Internet Plug-Ins/Flash Player.plugin
plugin.flash.version 32.0.0.192
plugin.importedState true
plugin.state.default browser 0
plugin.state.flash 0
plugin.state.quicktime plugin 0
print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.more-settings.open true
print.print_bgcolor false
print.print_bgimages false
print.print_colorspace
print.print_command
print.print_downloadfonts false
print.print_duplex 1515870810
print.print_evenpages true
print.print_in_color true
print.print_margin_bottom 0.5
print.print_margin_left 0.5
print.print_margin_right 0.5
print.print_margin_top 0.5
print.print_oddpages true
print.print_orientation 0
print.print_page_delay 50
print.print_paper_data 0
print.print_paper_height 11.00
print.print_paper_name
print.print_paper_size_type 1
print.print_paper_size_unit 0
print.print_paper_width 8.50
print.print_plex_name
print.print_resolution 1515870810
print.print_resolution_name
print.print_reversed false
print.print_scaling 1.00
print.print_shrink_to_fit true
print.print_to_file false
print.print_unwriteable_margin_bottom 57
print.print_unwriteable_margin_left 25
print.print_unwriteable_margin_right 25
print.print_unwriteable_margin_top 25
print.printer_Mozilla_Save_to_PDF.print_bgcolor false
print.printer_Mozilla_Save_to_PDF.print_bgimages false
print.printer_Mozilla_Save_to_PDF.print_duplex 0
print.printer_Mozilla_Save_to_PDF.print_edge_bottom 0
print.printer_Mozilla_Save_to_PDF.print_edge_left 0
print.printer_Mozilla_Save_to_PDF.print_edge_right 0
print.printer_Mozilla_Save_to_PDF.print_edge_top 0
print.printer_Mozilla_Save_to_PDF.print_footercenter
print.printer_Mozilla_Save_to_PDF.print_footerleft &PT
print.printer_Mozilla_Save_to_PDF.print_footerright &D
print.printer_Mozilla_Save_to_PDF.print_headercenter &T
print.printer_Mozilla_Save_to_PDF.print_headerleft
print.printer_Mozilla_Save_to_PDF.print_headerright
print.printer_Mozilla_Save_to_PDF.print_in_color true
print.printer_Mozilla_Save_to_PDF.print_margin_bottom 0.5
print.printer_Mozilla_Save_to_PDF.print_margin_left 0.5
print.printer_Mozilla_Save_to_PDF.print_margin_right 0.5
print.printer_Mozilla_Save_to_PDF.print_margin_top 0.5
print.printer_Mozilla_Save_to_PDF.print_orientation 0
print.printer_Mozilla_Save_to_PDF.print_page_delay 50
print.printer_Mozilla_Save_to_PDF.print_paper_height 11
print.printer_Mozilla_Save_to_PDF.print_paper_id na_letter
print.printer_Mozilla_Save_to_PDF.print_paper_size_unit 0
print.printer_Mozilla_Save_to_PDF.print_paper_width 8.5
print.printer_Mozilla_Save_to_PDF.print_resolution 0
print.printer_Mozilla_Save_to_PDF.print_reversed false
print.printer_Mozilla_Save_to_PDF.print_scaling 1
print.printer_Mozilla_Save_to_PDF.print_shrink_to_fit true
print.printer_Mozilla_Save_to_PDF.print_to_file true
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_bottom 0
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_left 0
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_right 0
print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_top 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_bgcolor false
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_bgimages false
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_duplex 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_edge_bottom 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_edge_left 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_edge_right 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_edge_top 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_footercenter
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_footerleft &PT
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_footerright &D
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_headercenter &T
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_headerleft
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_headerright
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_in_color true
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_margin_bottom 0.5
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_margin_left 0.5
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_margin_right 0.5
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_margin_top 0.5
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_orientation 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_page_delay 50
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_paper_height 11.6944881889764
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_paper_id iso_a4_210x297mm
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_paper_size_unit 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_paper_width 8.26377952755906
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_resolution 0
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_reversed false
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_scaling 0.91
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_shrink_to_fit false
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_to_file false
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_unwriteable_margin_bottom_twips 285
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_unwriteable_margin_left_twips 284
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_unwriteable_margin_right_twips 282
print.printer_Phaser_8560_(00:00:aa:d2:20:68).print_unwriteable_margin_top_twips 283
privacy.purge_trackers.date_in_cookie_database 0
security.remote_settings.crlite_filters.checked 1636060483
security.remote_settings.intermediates.checked 1636060483
security.sandbox.content.tempDirSuffix {b37f6183-5786-064f-b53f-6117c55f61c5}
security.sandbox.plugin.tempDirSuffix 1f1a9487-adde-5a4f-8c98-23cf4fe61195
Graphics
JavaScript
Incremental GC
Accessibility
Activated
Prevent Accessibility
Library Versions
