I-Thunderbird
In infinite loop of crash closing - after sorting emails by stars - (Urgent to me)
I was using thunderbird. I accidentally hit the sort by star right above the email list. The application crashed closed. When I reopen it, it immediately crash closes. I … (funda kabanzi)
I was using thunderbird. I accidentally hit the sort by star right above the email list. The application crashed closed. When I reopen it, it immediately crash closes. I can't even get an pointer arrow for long enough to exit myself.
On window 10. Thunderbird was up to date.
Tried - restarting computer. Signing out of TB in the crash report box. Can't get into safe mode.
TB Mail Merge didn't add firstnames to the body of my email
I've used TB Mail Merge before and I was impressed so I was very surprised today when I discovered that Mail Merge had not inserted addressees' first names into the body … (funda kabanzi)
I've used TB Mail Merge before and I was impressed so I was very surprised today when I discovered that Mail Merge had not inserted addressees' first names into the body of the email. I typed "Dear {{firstname}}" and the sent emails all had "Dear (completely blank space)". I've searched online and found no evidence that TB Mail Merge has changed the code from {{ }} to something else. I'm using a specific Address Book as the source of addressees, with TB 60.8.0 and Mail Merge 5.6.0 on Windows 7. I hope you can help.
Emails keep being downloaded
Thunderbird restarts downloading all my aprox 30,500 gmails every time I open my computer/connect to the internet. I have an IMAP account, latest version of Thunderbird. … (funda kabanzi)
Thunderbird restarts downloading all my aprox 30,500 gmails every time I open my computer/connect to the internet. I have an IMAP account, latest version of Thunderbird. Windows 10
HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is
HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is unable… (funda kabanzi)
HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is unable to open your email application and/or cannot attach the scan to a new email. please check your email configuration and try again." After running a HP print scan doctor 5.1 a "driver check" is X'd. Instructions are to unplug and restart which I've completed. "the scan driver is unable to communicate with the product"...
Why are popstate-xx.dat email folders appearing
I have a number of users (about 120) using thunderbird. All users are at least on 60.X. All users are set up to POP. Some users, not all, are receiving popstate-xx.dat ma… (funda kabanzi)
I have a number of users (about 120) using thunderbird. All users are at least on 60.X. All users are set up to POP. Some users, not all, are receiving popstate-xx.dat mail folder creations. All users are setup using the default settings and locations. We do run antivirus software, Trend Micro worry free business. Users delete the folders daily only to have them come back regularly. This just started happening about 2 weeks ago. I am trying things I have found online but nothing is working. I made exceptions in Trend C:\ALLUSERSAPPDATA\Local\Thuderbird\Profiles C:\Users\%userprofile%\AppData\Local\Thunderbird\Profiles
The issue still exists for the users affected by it.
Why these two times aren't the same?
There is a difference of exactly one hour between them. My Windows 10 Pro time is correct and the time below 2:21pm reflects the correct time. Time of 1:21pm on the lis… (funda kabanzi)
There is a difference of exactly one hour between them. My Windows 10 Pro time is correct and the time below 2:21pm reflects the correct time. Time of 1:21pm on the list box is incorrect and should be 2:21 like below. This happens on every single email I receive and started after I upgraded from Windows 7 to Windows 10 Pro.
Any help will be greatly appreciated.
GcontactSync Sync Errors
Once a day or so I get an error message from GContactSync saying that it could not sync some unspecified folders. It mentions invalid characters and various other possib… (funda kabanzi)
Once a day or so I get an error message from GContactSync saying that it could not sync some unspecified folders. It mentions invalid characters and various other possibilities, but gives no help in finding the problem - just "use the forum." Is there an established way to analyze the problem to lead to a fix? Unfortunately, I can't copy the full error message. Doing a manual Sync produces no errors.
When I try and send messages I can't
I get this message Sending of the message failed. The message could not be sent using Outgoing server (SMTP) mail.btinternet.com for an unknown reason. Please verify that… (funda kabanzi)
I get this message Sending of the message failed. The message could not be sent using Outgoing server (SMTP) mail.btinternet.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
Thunderbird keeps giving me this message: "Sending of password for user mreiss did not succeed. Mail server pop.telus.net responded: internal server error."
Thunderbird keeps giving me this message: "Sending of password for user mreiss did not succeed. Mail server pop.telus.net responded: internal server error." I click OK an… (funda kabanzi)
Thunderbird keeps giving me this message: "Sending of password for user mreiss did not succeed. Mail server pop.telus.net responded: internal server error." I click OK and it tells me: "Login to server pop.telus.net with username mreiss failed." I enter my password & check Password Manager to remember it and the whole thing starts all over again.
[SERVERBUG] UID MOVE Server error
I am moving large amounts of email messages from Inbox to Archive, and I am receiving this error message. The backend email provider is Yahoo! I am using IMAP … (funda kabanzi)
I am moving large amounts of email messages from Inbox to Archive, and I am receiving this error message.
The backend email provider is Yahoo! I am using IMAP
Thunderbird frequently freezes with a "not responding" message
I've had this problem for a long time (years perhaps) but it's getting worse. I'm using TB on Windows 7. I also use TB on Windows 10 and Linux to access the same IMAP ac… (funda kabanzi)
I've had this problem for a long time (years perhaps) but it's getting worse. I'm using TB on Windows 7. I also use TB on Windows 10 and Linux to access the same IMAP accounts without this issue. I think the problems arise from my long usage of this machine (several years) perhaps exacerbated by the size of my mailboxes.
Several times an hour TB will stop responding. If I switch to task manager, TB is using 25% of the CPU. I have a Intel Core i5-4460 @ 3.20GHz with four cores, so I guess it's max'ing out one of the cores because it's always exactly 25%. I canot's see what's causing this, although it seems like it's associated with sending or receiving emails. I wonder if the indexes have gotten very large.
I think I can rule out my antivirus because it occurs with Real Time Protection turned off.
I see that this is a common problem. I have used the developer toolbox to record some performance but I don't know how to read it (see attached image). I'm debating between these steps and I'd like input: 1. Re-installing TB 2. Saving the local inbox, uninstalling, deleting everything, and reinstalling 3. Deleting all the msf files (I think those are the indexes)
Suddenly and regularly can't send messages - but restart and all works fine - why?
I've been using Thunderbird for many years. I haven't changed anything but over the past few days it seems to randomly decide it doesn't want to send a message. When I t… (funda kabanzi)
I've been using Thunderbird for many years. I haven't changed anything but over the past few days it seems to randomly decide it doesn't want to send a message. When I type in the password to send, it tells me it's incorrect (it isn't) and the only way to get it to send is to restart Thunderbird, and then all works fine again.
Any ideas why it has started to do this and how I can fix it?
Thanks!
I can't see tag colours anymore on my tagged e-mails
I recently installed Thunderbird 69.0b2 (64-bit) and the tags don't work well anymore, as e-mails don't get their colour highlight. I can see them if i select a message t… (funda kabanzi)
I recently installed Thunderbird 69.0b2 (64-bit) and the tags don't work well anymore, as e-mails don't get their colour highlight. I can see them if i select a message that is tagged but otherwise all (unselected) messages are displayed with black fonts. Obviously, i need the colour highlight back for tagged messaged, including those that are not selected.
Delete and reinstall POP email account - how do I not lose emails?
Hi All, I've got an issue with Thunderbird not recognising my password when I send messages, and it seems the only solution is to delete each email account and reinstall.… (funda kabanzi)
Hi All,
I've got an issue with Thunderbird not recognising my password when I send messages, and it seems the only solution is to delete each email account and reinstall. I've done this with my IMAP accounts without issue, but am not sure how to do it with my POP3 account so I don't lose all my messages.
Can anyone talk me through this process?
Thanks,
emails delete after 30 days
I have my email set to not delete any messages but after 30 days they go away. ANy idea how to fix thi. it used to work fine now doesnt anymore. I had it set for thirty … (funda kabanzi)
I have my email set to not delete any messages but after 30 days they go away. ANy idea how to fix thi. it used to work fine now doesnt anymore. I had it set for thirty days at ine time but wanted to keep more and changed it back but still deletes everything.
Crash City - PLEASE HELP!! - Sending everything including a dump file.
Name: Thunderbird Version: 60.8.0 Build ID: 20190703133823 User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 O… (funda kabanzi)
Name: Thunderbird
Version: 60.8.0 Build ID: 20190703133823
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled) Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.mail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Lightning
6.2.8
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus: Norton Security Online
Antispyware:
Firewall: Norton Security Online
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001960e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.ed76a1a5ec3e)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001960e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.ed76a1a5ec3e)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Off Main Thread Painting Enabled: true
DirectWrite: true (10.0.18362.267)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
Driver Version: 24.20.100.6194
Driver Date: 6-20-2018
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00000000
RAM: Unknown
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 co
Thunderbird 60.8.0 crashing sending mail on Mac OS 10.14.3
I'm reporting this issue with my current version of Thunderbird and Mac OS, which are the latest versions available, but it also applies to previous versions. The bug ha… (funda kabanzi)
I'm reporting this issue with my current version of Thunderbird and Mac OS, which are the latest versions available, but it also applies to previous versions.
The bug has been there for months, but I can't say precisely for how long, maybe 7 months.
Versions: Thunderbird 60.8.0, Mac OS 10.14.3
Behavior: multiple times a day, when sending an email with the main Thunderbird window minimized, the app just crashes.
What happens: the mail is sent correctly, the mail window closes, but then I'm unable to restore Thunderbird main window (clicking with the right mouse on the icon it says that it's not working correctly... when I manage to restore it, it's all greyed out, showing the Apple spinning wheel, and I have to force the exit).
I have no Mozilla Crash Reports, because it doesn't ever shows up.
I have captured a Spindump (2,7 mb), if it can be useful.
Thanks, Roberto
Why does thunderbird cut out parts when printing emails
When I print a 2-page email using Thunderbird, I noticed that it was cutting portions of the email out. Specifically, some parts of the top of page 2 were disappearing, u… (funda kabanzi)
When I print a 2-page email using Thunderbird, I noticed that it was cutting portions of the email out. Specifically, some parts of the top of page 2 were disappearing, usually about two or three inches worth. If I go to Print Preview, I can see whether portions are missing or not. And if I rescale the size in print preview, I can play around and get the preview to look correct and print correct again. For example, today I was missing a few inches of email body at 100% scale, but making it 101% fixed it. When I tried 99%, it was missing again. I've had various luck at various print size percentages in the past.
This is clearly a bug in Thunderbird. Any ideas how I can fix it?
I've attached an example showing the bottom of page 1 and the top of page 2 of an email in print preview. At 100%, a section is missing. At 101%, the missing section is back again. How it looks is how it prints too.
Getting many copies of emails in some saved email folders on my hard drive
I have filters set up to move certain emails to stored folders on my hard drive, a few months ago, I started getting multiple copies of emails in many of these folders (s… (funda kabanzi)
I have filters set up to move certain emails to stored folders on my hard drive, a few months ago, I started getting multiple copies of emails in many of these folders (sometimes 40 or more copies in a few hours) I tried compacting folders and deleting .msf files in my profile. Also, there seems to be an issue with emails I move to saved folders reappearing a few seconds after I move them, not sure if that is related or not but seems to have started about the same time.