Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Security exceptions again

As of this morning, I can't "get mail"... I get the "security exception" dialog stating the certificate belongs to a different site (which, it ALWAYS has) and giving me t… (funda kabanzi)

As of this morning, I can't "get mail"... I get the "security exception" dialog stating the certificate belongs to a different site (which, it ALWAYS has) and giving me the option to permanently store the exception. Problem is, the exception IS already stored... it's just not WORKING any more. Certificate has NOT changed or expired, as near as I can tell... and this configuration was working for YEARS before this morning.

Asked by ykw_jr 2 iminyaka edlule

Last reply by Wayne Mery 1 unyaka odlule

  • Okugcinwe kunqolobane

macOS Monterey refuses Thunderbird's authorization request for Contacts

I've installed Thunderbird on a new MacBook with macOS Monterey, and the application is not requesting permission to access the Mac's Contacts. As a result, the macOS Add… (funda kabanzi)

I've installed Thunderbird on a new MacBook with macOS Monterey, and the application is not requesting permission to access the Mac's Contacts. As a result, the macOS Address Book is empty and cannot read my contacts on my Mac.

This issue was first raised two years ago in an issue that was identified as a bug and was subsequently fixed and closed. It appears this bug has reappeared.

What should happen is Thunderbird should generate a system request to ask the user to allow it to access "Contacts". This request never appears. When I look at my Mac's System Preferences, under Security & Privacy -> Contacts, there is no entry for Thunderbird. I can't manually add this; the app has to generate the request.

Looking at my console, I found the following warning when I started Thunderbird:

Refusing authorization request for service kTCCServiceAddressBook and subject Sub:{org.mozilla.thunderbird}Resp:{<TCCDProcess: identifier=org.mozilla.thunderbird, pid=9492, auid=501, euid=501, binary_path=/Applications/Thunderbird.app/Contents/MacOS/thunderbird>} without NSContactsUsageDescription key

This message was reported in the bug referenced above. I believe something has probably changed in the latest version of macOS which is causing Thunderbird to incorrectly request access to Contacts from the system.

Should I reopen the bug? Create a new bug? Please advise.

Thunderbird 91.3.1 macOS Monterey (12.0.1) MacBook Pro 2021

Asked by Mike Goetz 2 iminyaka edlule

Last reply by Wayne Mery 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

STARTTLS and port issue - Have I found the correct solution to: "send message error Sending of the message failed.,The message could not be sent because the connection to Outgoing server (SMTP) smtp.mail.wowway.com timed out. Try again."

Regarding having correct settings for smtp server...After working fine for a couple of years, in May my Thunderbird email client starting getting an error when trying to … (funda kabanzi)

Regarding having correct settings for smtp server...After working fine for a couple of years, in May my Thunderbird email client starting getting an error when trying to send email, requiring having to wait and retry multiple times to get the email to send without getting the timeout error. I spent a lot of time in May to resolve without success, then a lot more time this month. I have tried several different settings for "Authentication method" and "Connection Security" The smtp settings specified by my email provider, WOW, either don't match the Thunderbird options, or result in error. A different set of settings I tried seem to work, as well as a variation of what a WOW rep emailed to me in May. However I wonder if either of these settings cause any security issues to be concerned about--that is my main question now, since sending email seems to be working fine again.

1) The other week I set smtp server settings to Authentication method: Normal password Connection Security: STARTTLS That has been working fine for a couple weeks without error. However since WOW says they don't support STARTTLS is that a problem to specify those settings?

2) What one WOW rep specified in May on a screen shot with a handwritten note: Authentication method: Normal password Connection Security: None However when I specify "Connection Security: None" the only option allowed for Authentication method is: "Password, transmitted insecurely." Email seems to work without error with those settings. However is "Password, transmitted insecurely" a problem? Or is that OK? (Transmitted Insecurely doesn't sound reassuring!)

In multiple calls and hours of time with my email provider, WOW, they say they don't have any information about what the settings should be for Thunderbird, and despite their efforts have not been very helpful. Attached is some information they have provided on different occasions, or from the web site. Screen shot -- Outgoing Server (SMTP) Settings Standard POP3 Server information Email Server Settings

Asked by seekinganswer 2 iminyaka edlule

Last reply by sfhowes 2 iminyaka edlule

  • Okugcinwe kunqolobane

[EXTERNAL MAIL] showing on messages and no sender address

I have the above showing on all my messages and no sender email address. It means I don't know who sent the message and I can't reply directly back. Another correspondent… (funda kabanzi)

I have the above showing on all my messages and no sender email address. It means I don't know who sent the message and I can't reply directly back. Another correspondent mentioned I needed to turn off the VPN but the link he gave me I cannot find the settings to do it.

I have been bouncing around with this daily for about two weeks, I have searched the help topics and the internet and asked every forum I know. I am nearly in tears with this!

Can anyone help me in a way that I can fix this. I am not a computer engineer so can re-write strings etc.

Asked by nantymoelpharmacy 2 iminyaka edlule

Last reply by pilot180 1 unyaka odlule

  • Okugcinwe kunqolobane

Imap Email and Gmail 2 step authentication

I have 6 gmail accounts which until last Thursday were all working fine on Thunderbird. However, I received an email for my main account from google telling me that they … (funda kabanzi)

I have 6 gmail accounts which until last Thursday were all working fine on Thunderbird. However, I received an email for my main account from google telling me that they were switching on 2 step authentication, whether I wanted it or not.

After that imap stopped working for this 1 account. So I logged out of google for this account, and logged in again, using 2 step via phone. Still not working.

So I checked all my Imap settings with googles instructions, updated from the default smtp server, and still nothing.

Went back to google, and found I could switch off 2 step verification which I did. Thunderbird now partially works. I can download emails but when I come to send or save as draft, I get the error message as shown.

Windows 10, Firefox 91.4.0 (64bit)

TYIA

Asked by MartininNZ 2 iminyaka edlule

Last reply by allen34 1 unyaka odlule

  • Okugcinwe kunqolobane

Thunderbird 91.4.1 authentication problems with gmail accounts

Yesterday, Thunderbird was automatically updated to 91.4.1 on my Windows 10 laptop. Now my gmail accounts fail to authorize. When I start Thunderbird, a splash screen app… (funda kabanzi)

Yesterday, Thunderbird was automatically updated to 91.4.1 on my Windows 10 laptop. Now my gmail accounts fail to authorize. When I start Thunderbird, a splash screen appears "Secure connection failed". The title bar on the splash screen says "Enter credentials for xxxxx@gmail.com on imap.gmail.com" (xxxxx represents my username). There is nowhere to enter credentials as far as I can see. I know for sure that the password I used was correct as I just signed in to gmail using a browser. Please help!

Asked by dhayter54 2 iminyaka edlule

Last reply by Toad-Hall 1 unyaka odlule

  • Okugcinwe kunqolobane

email password recovery

I have 4 Gmail accounts accessed through Thunderbird. I see answers to my problem that state T'bird doesn't have the passwords. But as I had to input them so that T'bird … (funda kabanzi)

I have 4 Gmail accounts accessed through Thunderbird. I see answers to my problem that state T'bird doesn't have the passwords. But as I had to input them so that T'bird could access the accounts, it must have them. None of the given answers accurately describe how to access the passwords with the version I am running; there is no options/security links in the tools section. I am running v91.7 32bit. SO: how do I recover my passwords from that version of T'bird? Thank you.

Asked by thundercrud 2 iminyaka edlule

Last reply by christ1 1 unyaka odlule

  • Okugcinwe kunqolobane

Reset remote content display settings?

I have a couple of Substack subscriptions I receive where the embedded/remote content is not displayed. Try as I might I can't seem to figure out how to make it show up. … (funda kabanzi)

I have a couple of Substack subscriptions I receive where the embedded/remote content is not displayed. Try as I might I can't seem to figure out how to make it show up. I've whitelisted the email addresses under Preferences --> Privacy --> Mail Content --> Exceptions as well as the substack.com domain with both HTTP and HTTPS, I've also added the URL to the embedded content by looking at the source of the emails.

I've checked that exceptions list and while it shows a lot of ALLOW entries it does not show any BLOCK entries.

Is there a way to reset the content blocking settings for these emails? Bring back that yellow bar which asks you what you want to do/how you want to treat remote content in these emails?

Does anyone know the file in my user profile which might contain the BLOCK entries so I can edit them?

Thanks.

Message Body is set to be shown as Original HTML. Blanket allowing remote content in messages didn't change anything.

Asked by Sleepdeprived D 1 unyaka odlule

Last reply by sfhowes 1 unyaka odlule

  • Okugcinwe kunqolobane

SPAM on the Receiving End

I use Thunderbird in conjunction with COX as a browser. When I send an email from either of my email addresses from the COX webmail site, all is well. When I send an em… (funda kabanzi)

I use Thunderbird in conjunction with COX as a browser. When I send an email from either of my email addresses from the COX webmail site, all is well.

When I send an email from either of my email addresses from Thunderbird, my emails are shown as SPAM on the receiving end. This just recently started. I recently had a Thunderbird update, and believe this may be causing my problem.

I have the COX site set as "No Spam Filtering."

Can you help, please?

Asked by BSpad 1 unyaka odlule

Last reply by Matt 1 unyaka odlule

  • Okugcinwe kunqolobane

Email password

I never used a password for Thunderbird email, however, I recently uploaded a Norton recommended driver change and now I cannot Get Messages or send because it asks for a… (funda kabanzi)

I never used a password for Thunderbird email, however, I recently uploaded a Norton recommended driver change and now I cannot Get Messages or send because it asks for a password. I never established a password so I have no idea how to get past this security. How can I change my password if I don't know the original password? I even tried deleting Thunderbird and redownloaded it, but the same message appears. Help!

Thank you,

Asked by psnyder2 1 unyaka odlule

Last reply by Matt 1 unyaka odlule

  • Okugcinwe kunqolobane

Remove a 'whitelisted' email address from showing remote content

When I receive an email from a new source I have an "Options" pull down where I can either: 1) Allow remote content from various websites 2) Allow remote content from the… (funda kabanzi)

When I receive an email from a new source I have an "Options" pull down where I can either: 1) Allow remote content from various websites 2) Allow remote content from the sender's email address.

I can see under Tools -> Preferences -> Privacy and Security -> Mail Content -> Allow remote content in messages. This is unticked, but there is also a button for "Exceptions". These contain URLs, however I cannot see any references to whitelisted email addresses, in this list,or indeed any other.

My concern was started over a spam email, which seemingly tried to send an email without notification or any evidence in my sent folder. The only reason I noticed this is from a failure message:

 Sending of the message failed.
 An error occurred while sending mail. The mail server responded:
 The mail server could not deliver to *******@tqjpialcwg.com.uk ........................

It was then I noticed I could not check or edit whitelisted email addresses.

Can anyone assist?

BTW it's very difficult to find this 'form' to ask a question in the Thunderbird support forum!

Asked by Mike 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

  • Okugcinwe kunqolobane

how to upgrade from basic to modern authentication

my university IT does not support Thunderbird, and has been warning me that on Oct 1, "basic authentication" will be retired. As a non-tech person, I could not understan… (funda kabanzi)

my university IT does not support Thunderbird, and has been warning me that on Oct 1, "basic authentication" will be retired. As a non-tech person, I could not understand the reply to my questions. A tech person I know could not figure out what to do, but he would be able to implement whatever instructions are given in response to this inquiry

Below is the answer IT sent me:


Technically what is being retired in October is basic authentication; I can confirm that your account is using basic authentication. Usually I can also provide a UserAgent string as reported by the client, but in this case whatever basic authentication client you are using is only reporting "-" as the UserAgent (normally that would display something more helpful):

image001.png

I have a different report that lists users of IMAP based on protocol logs, in which your NetID does appear so my guess is the above is Thunderbird, but I cannot be 100% certain.

You are correct that Emory does not support Thunderbird. Newer versions of Thunderbird do support modern authentication. I can send links to configuration pages (e.g. the Wisconsin help page at Office 365 (Thunderbird) - Configure Modern Authentication (wisc.edu)) but cannot offer help if you have difficulties getting modern authentication working properly within Thunderbird. OIT's official recommendation for email clients is to use Outlook (either as a client, or via Outlook on the web and Outlook Mobile).

Ultimately it's the permission to use basic authentication which must be addressed prior to October (as Microsoft themselves will be turning off basic authentication at that point, and we will not be able to grant any exceptions so clients will break). I can remove your permission to basic authentication when we believe that you are no longer using it (or, if we need to figure out what the above client is, to disable *temporarily* and see what breaks). You will always be able to use Outlook on the web (http://email.emory.edu) to read your mail even if we disable basic auth and that breaks your preferred client.

Asked by dhslavi 1 unyaka odlule

Last reply by david 1 unyaka odlule

  • Okugcinwe kunqolobane

Can't sign in to gmail account after TB update

After today's update of TB to the latest version (91.8.0), the system still requires a login to a Google account. When I enter the data, nothing happens. I can't download… (funda kabanzi)

After today's update of TB to the latest version (91.8.0), the system still requires a login to a Google account. When I enter the data, nothing happens. I can't download or send any mails.

So far everything worked without problems, the authentication method is specified OAuth2, mail client as POP (not IMAP).

Don't you have any recommendations? thanks, Jan

Asked by jan 1 unyaka odlule

Last reply by rwk 1 unyaka odlule

  • Okugcinwe kunqolobane

Stat Error

The following Thunderbird error just started today for FOUR out of FIVE of my accounts. The error reads: "The stat command did not succeed. Error getting message number a… (funda kabanzi)

The following Thunderbird error just started today for FOUR out of FIVE of my accounts. The error reads: "The stat command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded. Invalid credentials." Connection Security is: SSL/TLS Authentication Method is: OAuth2 Nothing was changed in several weeks.

I saw this error was posted before but NO ONE solved the problem.

Please help.

Asked by Ptaker 1 unyaka odlule

Last reply by Matt 1 unyaka odlule