I-Thunderbird Community Forum

I cannot sign in. My login information is 100% correct. I just created the email a week or so ago so I assume i have the latest version. I signed in a few days ago with no issue. I tried clearing cache. Not sure where to go from here.

Hi all! I'm having an issue with Thunderbird in conjunction with my Outlook account.

I used to be able to add my account just fine (using OAuth2). But for a few months now, I have been getting "Authentication failed" errors (see first picture).

It used to be that I could temporarily remedy this by signing out and back in. Today, however, I was unable to sign back in, using the stock settings for Outlook (see second - fourth picture). No authentication popup appeared.

I was sporadically able to add the account and get messages to start appearing by clicking on "Edit configuration" and removing and re-adding the hostname for the IMAP server, without an authentication popup appearing. I therefore suspected that there might be some half-stale credentials stuck in the cache, and there probably were, because after clearing my cache this method doesn't work anymore. I am still not getting any authentication popup though.

All the usual suspects I already tried: Thunderbird is up-to-date (151.0.1), my Outlook account definitely has IMAP and SMTP activated, and another mail account (gmail) works without a hitch on the same system.

I hope that someone can help me, as I'm at my wit's end. Thanks in advance!

After many years of using Thunderbird I am now considering ditching it. I am continually getting the Authorisation Failure message when trying to open Thunderbird. Why does this keep happening? It does not happen on my Android devices, just on Windows 11. I have tried deleting all three gmail accounts and re entering them. All is fine until I close down Thunderbird and then open it again. I run Norton 360 and have tried taking off Norton email security, but that didn't work. Any ideas, please?

Xfinity email service required me to change my password (security issue?). I went through the process but when I attempted to change my password in TB, it required me to change both the imap and smtp servers separately.

Apparently this is normal for TB. But this is radically different from other email systems. Most allow me to change the password once and it propagates to both the imap and smtp servers.

Am I missing something. If not, why does TB do it this way? This is extremely frustrating and unexpected for many people, I would think.

Oh, this is especially frustrating because I'm in a situation where two of my three Xfinity email accounts are repeatedly requiring a password change. I'm still trying to get to the bottom of that with Comcast.

Dear Support Team,

I hope you are doing well.

I am currently unable to access my email account redacted@sunnyholidays.am as I cannot recall the password. Unfortunately, I have also been unable to recover the account through the available recovery options.

Could you please assist me with resetting the password or provide instructions on how I can regain access to the account?

For security and verification purposes, you may contact me through my secondary company email address: redacted@sunnyholidays.am.

Your prompt assistance would be greatly appreciated, as this email account is important for our daily business operations.

Thank you for your support.

Kind regards,

Gayane Vardanyan Director Sunny Holidays LLC redacted@sunnyholidays.am redacted@sunnyholidays.am Yerevan, Armenia

Since Friday I have not been able to use thunderbird. I can open it but it wont connect to Virgin.com I have checked all settings (click on test connection it states good) then every five minutes when it try's to connect I get the following message (email address removed)

Login to server pop3.virginmedia.com with username ******* failed

I still get mail on my phone so it's down to a Thunderbird issue I believe. Tried to reinstall same issue, tried a new account and wont allow me to authenticate.

PLEASE can someone help - have a load of work to do but can't get on. Thanks in advance David.

Thunderbird for NixOS nixos - 1.0

I could not figure out how to provide a log at all. If there is a way, please let me know and I will provide one.

Whenever I try to log in with gmail, I get stuck on this dead end:

1. Set up gmail server config (because my email ends in @vcu.edu, however I have tested this with a proper @gmail.com email and observed the exact same behavior)
2. Get propted to login with google, which works
3. Get to the "Mozilla Thunderbird Email wants access to your Google Account" page, select all and hit continue
4. get redirected to `http://localhost:35141/?state=<string of chars>&iss=https://accounts.google.com&code=<another string of chars>&scope=https://mail.google.com/%20https://www.googleapis.com/auth/carddav%20https://www.googleapis.com/auth/calendar` This page does not load, I just get a "unable to connect" error
5. get a notification stating "Authentication failure while connecting to server `imap.gmail.com`
6. get ANOTHER prompt to log in with google, exact same thing happens

please note that the port is random and is different every single time. also, google does not register that I have allowed Thunderbird access to my account, and it prompts me again every single time. Open ports: ``` sudo ss -lntup [sudo] password for jane: Netid State Recv-Q Send-Q Local Address:Port Peer Address:Port Process udp UNCONN 0 0 192.168.122.1:53 0.0.0.0:* users:(("dnsmasq",pid=2224,fd=5)) udp UNCONN 0 0 0.0.0.0%virbr0:67 0.0.0.0:* users:(("dnsmasq",pid=2224,fd=3)) udp UNCONN 0 0 0.0.0.0:33289 0.0.0.0:* users:(("librewolf",pid=185950,fd=164)) udp UNCONN 0 0 0.0.0.0:35410 0.0.0.0:* users:(("librewolf",pid=185950,fd=161)) udp UNCONN 0 0 0.0.0.0:52393 0.0.0.0:* users:(("librewolf",pid=185950,fd=218)) udp UNCONN 0 0 0.0.0.0:21027 0.0.0.0:* users:(("syncthing",pid=1850,fd=19)) udp UNCONN 0 0 0.0.0.0:54112 0.0.0.0:* users:(("syncthing",pid=1850,fd=33)) udp UNCONN 0 0 0.0.0.0:5353 0.0.0.0:* users:(("avahi-daemon",pid=1148,fd=11)) udp UNCONN 0 0 0.0.0.0:41088 0.0.0.0:* users:(("librewolf",pid=185950,fd=169)) udp UNCONN 0 0 0.0.0.0:59247 0.0.0.0:* users:(("librewolf",pid=185950,fd=132)) udp UNCONN 0 0 [::]:44815 [::]:* users:(("syncthing",pid=1850,fd=29)) udp UNCONN 0 0 *:1716 *:* users:((".kdeconnectd-wr",pid=185637,fd=15)) udp UNCONN 0 0 [::]:21027 [::]:* users:(("syncthing",pid=1850,fd=34)) udp UNCONN 0 0 [::]:5353 [::]:* users:(("avahi-daemon",pid=1148,fd=12)) udp UNCONN 0 0 *:22000 *:* users:(("syncthing",pid=1850,fd=15)) tcp LISTEN 0 4096 127.0.0.1:8384 0.0.0.0:* users:(("syncthing",pid=1850,fd=17)) tcp LISTEN 0 32 192.168.122.1:53 0.0.0.0:* users:(("dnsmasq",pid=2224,fd=6)) tcp LISTEN 0 4096 127.0.0.1:8080 0.0.0.0:* users:(("systemd",pid=1,fd=847)) tcp LISTEN 0 4096 127.0.0.1:631 0.0.0.0:* users:(("cupsd",pid=1814,fd=4),("systemd",pid=1,fd=997)) tcp LISTEN 0 50 *:1716 *:* users:((".kdeconnectd-wr",pid=185637,fd=16)) tcp LISTEN 0 4096 [::1]:631 [::]:* users:(("cupsd",pid=1814,fd=8)) tcp LISTEN 0 4096 *:22000 *:* users:(("syncthing",pid=1850,fd=21)) ```

I believe this is all the information i can provide. Firewall was disabled for testing. I cannot log into either my school or personal gmail accounts.

I've accessed my email account william.cleghorn@btinternet.com for years without problems. I recently had to change the password, when helping my wife to recover from a hacked email account. Since then, a box persistently appears on my screen, asking for my password, which it then rejects, saying 'log-in failed'. I can't get rid of the box, which keeps reappearing. Please advise

Hello there, I have followed all given instructions to set up my Gmail account on Thunderbird app, somehow I keep getting the same message all the time, I am sure the username and password are right. Never get to the authentication window from Google. Thanks for considering helping. Darwin

This just happened today. I'm using Windows 7 and Thunderbird version 115.18.0 (32-bit) . No settings have been changed and, there have been no problems signing in to my accounts until today. (I have a few accounts handled by Tbird.) The Microsoft sign in window comes up for me to sign in but there is no longer an option to sign in with your password so, I can't sign in and use my accounts in Tbird. I did click on "other ways to sign in" but no "sign in with password" there either.

Thanks for your help,

P.S. Wow. Crazy stuff. I closed Tbird and reopened it and, the previous Microsoft sign in window came up with the option to: "sign in with password". I am assuming it was fixed by restarting Tbird. Anyhow, "back i business" again.

Is it possible to use authentication with SCRAM-SHA-256 for SMTP and IMAP? I tried with the Thunderbird version 102.10.1 but failed to get that authentication. It doesn't seem to support SCRAM-SHA-256 from the error message. Could you please help me to solve this problem?

I have not changed my email accounts or my Google & Microsoft usernames or passwords. A few days ago when I started Thunderbird, two Google pop-ups arrive reading "Mozilla Thunderbird Email wants to access your Google Account" demanding that I deny or allow it. Why might this be happening and how do I stop it? This does not occur with other email apps such as Outlook for Windows.

Hi,

I'm using a google provided email (but it's not gmail) which is provided by my school. When I try to set up my email, everything works fine, Thunderbird detects the settings. When I try to log in I get the error message "Unable to log in at server. Probably wrong configuration, username or password". If I go though the settings the authentication method is "normal password" when it should be "oauth2" but that option is missing. The pop-up to log in to my Google Account to authorize the app does NOT appear no matter what.

I've had this issue multiple times in the past (as I change schools) and I was able to solve it once. In my Windows install I changed some flag in the Config Editor (and I forgot which) and the following time I tried to add the account the Google authentication pop up appeared. Do note that the outlook app (new one and classic) sets up the account just fine without me having to configure or change anything.

So right now I have Thunderbird able to access that account on Windows, but I can't get my install in Nobara (Fedora based) to do so because (I think) the Google authentication pop up doesn't open so that I can go to the account and allow the specific Thunderbird install to use the email.

I've also tried 4 or 5 other email clients available in Flatpost and none are able to trigger the Google pop up thing. I don't think the issue is the OS because I had the same exact issue with thunderbird on Windows until I changed some flag in the Config Editor.

I would appreciate if anyone could help me out, i've spent hours scouring the internet for options and (unfortunately) nothing has worked so far and I've been unable to find the instruction with the flag I need to follow that fixed my issue the other time.

when I view the saved passwords, the saved logins window does not work properly. I cannot drag the borders left or right to view whole information such as passwords or provider. The borders just refuse to move. I therefore can only view partial information under any heading. Please help if possible. Thank you.

Hi, I use gmail and yahoo as my onlline emails. Gmail is primary and Yahoo is secondary. I'm frequently prompted to login to Yahoo. (via pop up) New to me. I reimaged my laptop recently. Did I forget something either w/in TB or Windows? I;ve relooked at all my szettinngs. Nothibng seems amiss. Thanks for your help!