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Started getting error messages on thunderbird

a few days ago out of the blue, Thunderbird started giving me an error message saying that my password was incorrect. It wasn't, I've logged into the web mail and everyt… (funda kabanzi)

a few days ago out of the blue, Thunderbird started giving me an error message saying that my password was incorrect. It wasn't, I've logged into the web mail and everything is working perfectly. It's also stopping me deleting messages today that are junk. This has also happened out of the blue. I haven't downloaded any software that could have caused an incompatibility and the firewall was working perfectly. What's up? I've gone over all the settings and they seem fine. Is this a virus?

Asked by colmjoleary883 1 usuku oludlule

Last reply by sfhowes 1 usuku oludlule

Special Characters in Passwords

I use Thunderbird to access emails on several platforms including my PlusNet account. I changed a password recently on PlusNet to one that included the characters *, &am… (funda kabanzi)

I use Thunderbird to access emails on several platforms including my PlusNet account. I changed a password recently on PlusNet to one that included the characters *, & and ^. Thunderbird then refused to send any emails from this account. Plusnet help were no use. I tried changing the password again to one with no special characters and things are back working. Is there a known problem with one of the three characters I used or is there a more general issue? many thanks Malcolm

Asked by Malcolm 1 usuku oludlule

Thunderbird can not find PGP-keys for recipient

Hi, i can not send encrypted messages anymore. TB says the recipient has no matching key, but in the key-list the key is clearly shown. How can i debug this? Thanks! … (funda kabanzi)

Hi,

i can not send encrypted messages anymore. TB says the recipient has no matching key, but in the key-list the key is clearly shown.

How can i debug this?

Thanks!

Asked by Commi_M 1 usuku oludlule

Cannot import personal openpgp key in End2End encryption setting.

I cannot use OpenPGP encryption on one of my email addresses, because its private key does not appear in the End-to-End encryption of the account setting. Exactly, I can … (funda kabanzi)

I cannot use OpenPGP encryption on one of my email addresses, because its private key does not appear in the End-to-End encryption of the account setting. Exactly, I can have added the private key through the wizard of the account setting, but there is no private key in the End-to-End encryption of the account setting instead of the private key appearing in the OpenPGP key manager.

The other email accounts are OK, i.e. I can use OpenPGP encryption on the accounts. The differences from the troubled email account are followings: - The troubled email account uses Ed255 not ECDSA algorithm. - Name of the troubled email account includes UTF-8 Japanese characters. - The troubled email account also registers S/MIME private.

Please give me advice on this problem. Thanks.

Asked by k0zal4 6 ezinsukwini ezidlule

Last reply by k0zal4 2 ezinsukwini ezidlule

  • Kusonjululiwe

Thunderbird asks for Gmail password, but the 'next' button is broken

On my Windows 10 PC, I use Thunderbird (TB) for four emails (3 are Gmail). For some reason one (and only one) of my Gmail accounts starting wanting password verification… (funda kabanzi)

On my Windows 10 PC, I use Thunderbird (TB) for four emails (3 are Gmail). For some reason one (and only one) of my Gmail accounts starting wanting password verification in TB. But when I click the 'next' button, it doesn't take me to the password page to confirm my password, it just erases my Gmail account name in the username field.

I'm not certain why it suddenly started needing password verification (and my other two Gmail accounts still don't). I've logged into the Gmail account on Google, and my password still works (haven't changed it). I updated TB to the latest version. I deleted the password in TB (hoping it would then let me reenter it). I finally deleted the Gmail account entirely from TB. When I try to add it back, it now only allows the inbox (not sent or templates folders). And it still keeps asking me to verify the Gmail password (but won't let me). I can see new emails received, but I can't send any.

Any suggestions?

Asked by garyfar 3 ezinsukwini ezidlule

Answered by sfhowes 3 ezinsukwini ezidlule

Thunderbird 86.0b3 20210212193837 won't ask to save email account passwords

Lately I've been repeatedly asked for my SMTP password on the first email I send of the day (until closing TB) from certain accounts of those I have. There appears to be … (funda kabanzi)

Lately I've been repeatedly asked for my SMTP password on the first email I send of the day (until closing TB) from certain accounts of those I have.

There appears to be nowhere where I can just ADD an SMTP account and it's respective password.

The particular accou8nt does not appear in the SMTP list of about ten accounts I have. Thus I can't edit it.

Believe me, for the two accounts in which this has been happening, they were once in that list.

Now the account is there but the smtp usage data is not on a line.

And when I do enter the respective password, TB does not ask me to remember it nor make an addition to the SMTP list.

thanks

Asked by Tor4 1 isonto elidlule

Last reply by Tor4 3 ezinsukwini ezidlule

email "tracking" - to see in thunderbird when sent email gets open

Hello ! "Mailspring performs open tracking in the same way it is performed across the industry. When you send an email with open tracking enabled ...... " I think that is… (funda kabanzi)

Hello !

"Mailspring performs open tracking in the same way it is performed across the industry. When you send an email with open tracking enabled ...... "

I think that is a nice feature. does anyone know it that is possible in thunderbird ? - any options

thanks a lot !

Asked by kundi_no_one_else 4 ezinsukwini ezidlule

How to assign PGP key to multiple email addresses

In Thunderbird 68 and earlier it was easy to assign one PGP key to several email addresses using Enigmail. I recently updated to version 78.7.1 and I'm hoping there is s… (funda kabanzi)

In Thunderbird 68 and earlier it was easy to assign one PGP key to several email addresses using Enigmail. I recently updated to version 78.7.1 and I'm hoping there is similar functionality in the new version. Has anyone found a solution for this? Thanks!

Asked by Paul 5 ezinsukwini ezidlule

PGP key acceptance

Hi all, When upgrading from thunderbird 68 with enigmail enabled to thunderbird 78 you can migrate your enigmail data to the build-in PGP encryption. But, all the public … (funda kabanzi)

Hi all,

When upgrading from thunderbird 68 with enigmail enabled to thunderbird 78 you can migrate your enigmail data to the build-in PGP encryption. But, all the public keys in the key management vault require acceptance.

I was wondering if there's a possibility to accept them all instead of 1 by 1.

Regards, Kris

Asked by kris.debie 5 ezinsukwini ezidlule

Last reply by user3585702 5 ezinsukwini ezidlule

  • Kusonjululiwe

How do I cancel or bypass Add Security Exception pop up

I cannot override or cancel Add Security Exception pop up which has appeared this morning. All other functionality is inaccessible because of the pop-up and I cannot even… (funda kabanzi)

I cannot override or cancel Add Security Exception pop up which has appeared this morning. All other functionality is inaccessible because of the pop-up and I cannot even close TB with X in top corner. I can only kill TB using Task Manager on my PC

This has been the result of my hosting company (Siteground) removing cpanel from its hosting last night and replacing it with something called Site Tools.

All my emails are safe and accessible via webmail but my business uses Thunderbird on numerous email accounts on several machines in different locations (COVID work at home) and all users have lost Thunderbird access.

Siteground writes this message on its service webpage: Your hosting plan(s) has been successfully switched to our Site Tools infrastructure. Although we have automatically verified the key functionalities of the migrated websites, we kindly ask you to check your website(s), emails, FTP accounts, SSH accounts, cron jobs or any other specific functionality you may have used. 
 IMPORTANT: If you use a local email client, please check its current outgoing/incoming server name setting. If they use the server hostname (example: secureXXX55.sgcpanel.com), you need to change them to mail.yourdomain.com (where you replace yourdomain.com with the domain name you are using for the email in questions). Otherwise your email client may stop working.

I spoke to the Siteground helpdesk who say this has to be done to make TB work again.

Unfortunately the popup is preventing me from making changes or doing anything to Thunderbird. Is there a way round this to change account settings? How do I avoid having to delete TB from every machine and rebuild dozens of email accounts on each one? HELP!

Asked by steve338 5 ezinsukwini ezidlule

Answered by steve338 5 ezinsukwini ezidlule

How to send Inline-PGP messages to avoid encrypted.asc in Thunderbird 78?

I accidentally upgraded from Thunderbird 68 with Enigmail to Thunderbird 78.7.1. I use Inline-PGP because a recipient had problems reading PGP/MIME, requiring manual decr… (funda kabanzi)

I accidentally upgraded from Thunderbird 68 with Enigmail to Thunderbird 78.7.1.

I use Inline-PGP because a recipient had problems reading PGP/MIME, requiring manual decrypt. Now, only PGP/MIME is supported.

How can I add back Inline-PGP support?

I found a related bug in bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1602481 It's marked as low priority.


There are other problems with PGP support compared to Enigmail, like PGP key password protection, encrypted subject (now fixable in the config editor), per-recipient automatic encryption rules, and popup dialog confirmation box when sending encrypted or unencrypted mail. Those, I can deal with.

Not having Inline-PGP is a blocking issue for me. I don't have a recent profile backup and downgrading Thunderbird is not supported.

Asked by oldenigmailuser 1 isonto elidlule

Last reply by Matt 6 ezinsukwini ezidlule

Thunderbird Linux keeps asking for passwords where it didn't before

Here's how it used to work and how I would like it to work: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail a… (funda kabanzi)

Here's how it used to work and how I would like it to work: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail and will periodically scan for new mail. I could scan sub-folders like sent or trash without entering a password. Sending email requires inputting the password the first time. This behavior used to persist until I closed Thunderbird.

Here's how it is working now: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail. Initially I can enter sub-folders soon after startup without entering a password. After some number of minutes if I click on the inbox or do a "get new mail" or enter a sub-folder, it requires I enter the password again. Thunderbird no longer checks for new mail as it seems to have forgotten the password(s) I entered. Sending an email requires entering the password every time to send, and entering the password again every time so it can be copied to the sent folder.

I've been using Thunderbird for decades and this new behavior is very frustrating. 

I recently converted one of my emails (yahoo) to oauth2 as yahoo imap will soon be disabled. I noticed the new behavior after this change, but cannot definitely attribute the undesirable behaviour to this change. After this change, the yahoo account no longer requires entering the password upon opening Thunderbird, for entering sub-folders or sending mail. This appears to be persistent.

What I've tried with no success: Run Thunderbird with addons disabled - undesired behaviour. Reinstall current version of Thunderbird - undesired behaviour. Reinstall older version of Thunderbird (clean profile forced) - undesired behaviour. Reinstall current version of Thunderbird with no yahoo account - undesired behaviour. Reinstall older version of Thunderbird (clean profile forced) with no yahoo account - undesired behaviour.

Any assistance that could be provided would be greatly appreciated.

Here's the pertinent troubleshooting info: Name Thunderbird Version 68.12.0 Build ID 20200820223055 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.12.0 OS Linux 4.19.0-10-amd64 Profile Directory (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (imap) imap.gmx.net:993 SSL/TLS Normal password mail.gmx.net:587 SSL/TLS Normal password true account4 (imap) imap.googlemail.com:993 SSL/TLS Normal password smtp.googlemail.com:587 SSL/TLS Normal password true account5 (imap) imap.mail.yahoo.com:993 SSL/TLS OAuth2 smtp.mail.yahoo.com:465 SSL/TLS Normal password true

Asked by gargamon 5 izinyanga ezidlule

Last reply by taz. 1 isonto elidlule

Embedded videos don't play in feed reader

Thunderbird won't play embedded videos in the feed reader and I can't figure out how to configure it to do so. Optimally, I'd like to individually trust subscriptions to … (funda kabanzi)

Thunderbird won't play embedded videos in the feed reader and I can't figure out how to configure it to do so. Optimally, I'd like to individually trust subscriptions to do so. Is there a way?

Asked by padge61 1 isonto elidlule

Last reply by padge61 1 isonto elidlule

Thunderbird sending me to incorrect SSO when attempting to send messages

When trying to send emails with the gmail account ####@utexas.edu my account requests me to sign in using an unrelated SSO login connected to the website www.utexas.edu. … (funda kabanzi)

When trying to send emails with the gmail account ####@utexas.edu my account requests me to sign in using an unrelated SSO login connected to the website www.utexas.edu. We have set the smtp to smtp.gmail.com and the port to 465, and I am able to receive emails to my inbox just fine without having to interact with the www.utexas.edu sso page. Incoming server is set to imap.gmail.edu port 993 and both are set to ssl/tls and OAuth2. Another user was able to successfully install Thunderbird and set it up with the @utexas.edu gmail account with no issues. I am on Thunderbird version 78.8.0 and Mac OS 10.14.6.

Asked by yue3 1 isonto elidlule

After last restart, asking for Password EVERY TIME I try to Send or Download. This is changed behavior, after creating an Oauth account

First, it is infuriating that when I go to the "ask the community" page, the text of the question I already input is not automatically entered into the SUBJECT box. I as… (funda kabanzi)

First, it is infuriating that when I go to the "ask the community" page, the text of the question I already input is not automatically entered into the SUBJECT box. I ask well written, complicated questions, and remembering EXACTLY what I said doesn't happen. And when I go BACK, the field is empty. At least print a warning for users to COPY their question so they can PASTE it, instead of having to re-formulate the words.

Second, the only way I got to the ""ask the community" page at all is by luckily finding it labeled in my bookmarks as the "actually ask a question" page: https://support.mozilla.org/en-US/questions Every time I start with the main mozilla.org page, it is IMPOSSIBLE to get to that page !!!

USING: V60.9.1 POP accounts

For many years all I had to do in Thunderbird was enter my various POP account passwords ONCE, upon starting the App. After the last restart, I have to enter them EVERY TIME I Send or Download. What caused this sudden change?

Never have used Master Password - but the FAQ for that does not say anything about that function auto-filling passwords every time I invoke Send or Download. I don't think it has anything to do with it.

There is a similar question from someone using LINUX, and I wonder if the new screwed up behavior has to do with creating a new POP or IMAP email account in TBird to work with things like Yahoo Mail which set an "Oauth" authentication:

https://support.mozilla.org/en-US/questions/1304806

Note that the Oauth account DOES NOT ASK ME FOR THE PASSWORD EVERY TIME. Not sure if it would ask once upon restarting TBird. Only the old POP accounts are now screwed up.

It seems that TBird screws up remembering passwords when an Oauth type account is created ? But why does it only screw up the POP accounts? What is the fix for this, its really annoying -- The LINUX thread indicates TBird no longer downloads automatically at the set periodic interval.

Asked by FireFoxSucks 2 izinyanga ezidlule

Last reply by Toad-Hall 1 isonto elidlule

Thunderbird keeps asking me to add security exception every time I click "Get Messages"

I've been using Thunderbird for ages without any (real) problems. A few days ago, Thunderbird updated to version 78.5.0. Shortly thereafter the problems started. I can't … (funda kabanzi)

I've been using Thunderbird for ages without any (real) problems. A few days ago, Thunderbird updated to version 78.5.0. Shortly thereafter the problems started. I can't remember if it started immediately after the update so I'm not sure if the update was the direct cause.

Anyway, every time I try to retrieve my mail (by clicking "Get Messages") a pop-up appears:

(See image attachment)

This pop-up isn't new to me since I'm using my own mail server with a self-signed certificate. So every time I update the certificate, I get this popup. It is new however the pop-up appears while nothing has changed (other than Thunderbird updating).

If I click "Confirm Security Exception", the popup disappears but no mail is retrieved. If I click "Get Messages" again, the pop-up reappears. Oddly enough, If I go to Thunderbird's Certificate Manager, I see the certificate was actually added.

So that's one strange thing. It isn't the strangest thing however. What's even stranger is that the location (email.glasshouse.nl:995) isn't the address of my mail server. If I look under Thunderbird's "Server Settings", I see the correct address. Even if I change the server address to something else (the IP address for instance), the pop-up still displays email.glasshouse.nl as location. I'm not worried this is some kind of hack or virus or malware since I recognize the address - it's the mail server I used well over ten years ago (in Thunderbird).

So what is actually going on here? And more important, how can I solve this so I can get to my email again?

Thanks in advance!

Asked by firefox1115 3 izinyanga ezidlule

Last reply by info4358 1 isonto elidlule

Uncertain Digital Signature on updated and accepted openPGP key

I have an expired pgp key of someone I imported years ago.. so I downloaded the updated key from the interested person's website and now the expiration has shifted, good!… (funda kabanzi)

I have an expired pgp key of someone I imported years ago.. so I downloaded the updated key from the interested person's website and now the expiration has shifted, good! ... not! Because even after accepting the key and closing-opening Thunderbird, I still see the uncertain signature's warning! How to solve this problem?

This is the key: 3EEA4D83582EDB05A70481B4A38042F607D623DA

this the URL where the downloadable .asc is located: https://www.kraken.com/en-us/features/security/pgp

Thanks in advance!

Asked by FraYoshi 1 isonto elidlule

Last reply by brisu 1 isonto elidlule