I started using Thunderbird about a year ago after giving up on Outlook. I decided to start from scratch with TB. All my old Outlook folders and messages had been downloa… (funda kabanzi)
I started using Thunderbird about a year ago after giving up on Outlook. I decided to start from scratch with TB. All my old Outlook folders and messages had been downloaded from the server, so if I needed to I could always fire up Outlook offline and refer to something from my archive. I then used TB very happily for 11 months.
Earlier this week my computer's SSD failed while under warranty and was replaced FOC by the supplier. I restored all my apps and data. The only issue I've had any problem with is my Thunderbird data.
Reinstalling the TB application was easy. Getting it to connect with my email server was rather harder but I managed to get it done, so now I can receive and send emails.
However, instead of my current list of TB folders, what I am seeing is my old Outlook folders from 11 months ago - every single one of them empty, I hasten to add! It's a complete mystery to me how TB has managed to pick up that particular profile!
Luckily I had backed up TB just before the SSD failed. All my TB folders and messages should therefore be safe and it ought to just be a matter of persuading TB to call up the correct profile. But I have got nowhere after hours of trying different approaches suggested by other TB users on various support threads.
In my TB backup I can see that the folder structure I want, and all the associated messages, are located in ...\Thunderbird\Profiles\wu6p6f5w.default-release\Mail\[my email folder]. I'm unclear why a couple of extra folders have been added on to wu6p6f5w.default-release, but if that's what is on the backup it can only mean that TB created the extra folders.
I made sure to copy all the contents of [my email folder], with the full identical file path, to my reinstalled TB profile; that TB's default profile pointed to wu6p6f5w.default-release; and then I restarted TB. But nothing changed: the empty Outlook folders were still there instead of the relevant TB folders.
I tried copying the contents of [my email folder] directly into wu6p6f5w.default-release. Again that made no difference, so I changed the profile path to point at ...Profiles\wu6p6f5w.default-release\Mail\[my email folder]. But still, no difference.
I hate to criticise TB, which in the main I think is excellent, but does this profile setup really have to be so complicated? That said, any suggestions would be very much appreciated!