I-Thunderbird Community Forum

My email is not receiving and cannot send emails. A message shows up saying that the server has been disconnected. How can someone who has no computer expertise fix this problem. My business emails come to this email. Should we get rid of it completely? We Need Help Fast. I've been posting messages but nobody has responded yet. Im not very familiar with this system and we Need Help ASAP! Please Help!!!

Win8.1 using Tbird 24.5.0. Download of emails became intermittent in mid-May. As of 6/4, none can be downloaded. No problem sending emails. I have a POP3 account with Earthlink. I started Tbird in safe mode via Help > Restart with ad-ons disabled.

The status bar at the bottom stated that I was connected to pop.earthlink.net. Then it stated that is was 'Downloading message 1 of 116'. After a while with no messages coming in, it stated 'No messages to download'. It never said downloading message 2, so I don't think the messages went somewhere unknown.

This is the situation with my Windows firewall disabled and with my G Data antivirus disabled. I've tried various other things after reading that others are having a similar problem. Earthlink support verifies that I have the right setup. I uninstalled Tbird and reinstalled. I removed the account and added a new one -- and lost my saved emails until I went to my backup. Someone mentioned a ad blocker. I have one on Chrome from Adblock Plus; I don't see how that would affect Thunderbird.

What now? Thanks, Bruce

When trying to send an email, I received an error message saying that my incoming and outgoing email in settings must match. They do! Still cannot send an email. My ISP says the problem is on your end - something to do with the routing after thunderbird was updated. They said quite a few people are having the same issue. Please fix this!

Unable to start -> Side-by side configuration error message Unable to uninstall -> Another Message says there is an unfinished thunderbird update, must restart pc. after restart, no update starts. back to the same situation. Unable to Re-Install -> Downloaded Installer, but installation gives the same "unfinished update error"

I already copied the "Thunderbird" Folder from the "AppData/Roaming" Folder. Is this the correct Data Backup so I don't loose my emails?

Please help.

I just updated TB from v52.9.1 to v60.3.0. I can open TB & about 30-60 seconds later is crashes. Even when I'm not doing anything with it. Just open it & let it sit there. I have multiple crash report IDs, here are the most recant 2: bp-c5d8aeef-56c9-4530-afe6-a6dc70181107 bp-460ba08c-2084-4bbf-93ad-0167f0181107

I've tried starting TB is safe mode with all add-in disable & it still crashes. By crash, I mean closes instantly & opens the crash reporter dialog. Any help would be greatly appreciated as this is stating to happen to multiple people in our office as TB auto-updates.

In my list of Inbox Unified Folders (13 of them), one folder in particular (the second one) is sometimes there, then at some point later is gone. It's still in the 'All Folders' list, but not in the Unified folders list. If I kill TB and restart, then it's back. I have no idea what ops might cause it to vanish. Any idea what's causing it to vanish or what I can look at?

At every attempt of sending mail via one of my microsoft acounts I receive the following error message

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) smtp-mail.outlook.com is unknown. The server may be incorrectly configured. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I can verify that smtp setting are those outlook suggests. I tried to change the port from 587 to 465 and 25 with no success.

System information OS: Debian jessie kernel version: #1 SMP Debian 3.16.43-2+deb8u5 (2017-09-19) Thunderbird version : 52.3.0 (64-bit)

I receive the same error via windows 8.1 I think with the same version of thunderbird (I will confirm it and repost). So maybe is outlook's or thunderbird's problem unrelated to OS

Since upgrading to version 115.8.1 I get unable to write email to mailbox . I have three email addresses in my profile. All are POP. One (from yahoo) always hangs and the other two fail intermittently. OS is Windows 10 64-bit at 22H2 level It doesn't matter if Zonealarm is turned on or off. I have over 300GB of free space on disk.

Full error message: Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

I've just started getting error messages that I need to enter my password to send emails. I've tried that but it still keeps saying unable to connect to the server. This has been happening for about two days now. I've tried updating Thunderbird, restarting Thunderbird and restarting my PC. None of this has worked. I made no changes to my system, software or home network. Any help would be appreciated. Thanks, Dave

OK, I asked this question many months ago and still don't have a solution:

I inadvertently changed the background of my Thunderbird to black with white text. I have NO idea what I did or how to get it back. I tried this: Menu app icon (3 lines) > Preferences select 'General' Scroll to 'Language & Appearance' click on 'Colours' Text = white Background = Blue uncheck - do not select 'Use System colours' 'Override the colours....' select 'Never' Click on OK

I really hope that someone can help! Thanks in advance.

I just installed Thunderbird for the first time...

it didnt even download at 1 time from gmail

i am now getting a timeout issue for trying to send my first e mail... I CANT EVEN ADJUST ANYTHING to be able to try again with more time...

and i thought Thunderbird was supposed to be better than outlook... HMMM

i have the latest version of TB with win 10

i want to be able to send e mail without time out issues this is thanksgiving geez

HELP!!

Starting yesterday 1/30/2023, when I open Thunderbird, it immediately freezes after about 5 seconds after opening. The spinning hour glass immediately starts and I have to literally close out of the entire program in order to get out of it. I open Thunderbird up and it happens again. I have tried opening in safe mode and disabling all add-ons, but it still freezes after 5 seconds and crashes. Is anyone else experiencing this and what can I do to correct this?

About 24 hours ago Thunderbird suddenly stopped downloading my emails. I rebooted a few times and still nothing. I went to email web version and my emails were coming in fine there. I read a bunch of articles here and went ahead and deleted my email account within Thunderbird with the intention to add it back in. Then I had password issues and had to call the email provider to reset my password. Now my password is fine, but when I go to add back in my account Thunderbird says it cannot verify the password. I went through several tests with the email provider's support and since I could log in everywhere I needed to with my password, and the only place it will not work is on Thunderbird itself, she concluded that I need to get support from Thunderbird as that is where the problem lies.

Of course there is no support for Thunderbird....and I am so frustrated at this point! I have been using Thunderbird forever! at least ten years or more...and this has never happened before. I really, really really don't want to switch my email client but I cannot seem to get this one to work all of a sudden anymore and if I cannot get it to work I need to find something that does. Can anyone help please?

Hello there! Please can someone help me? On my pc, lately, when I move an email from my Thunderbird Inbox to a folder, the message does 'go' from my Inbox, but it does not re-appear in the folder. In fact, the message seems to disappear! However, the message tally count for that folder indicates that the message should be there, but it isn't visible. It's obviously been happening for a while but I don't know when it will have started. In the attached image, the folder 'Chatham, Cape Cod' shows that it should have 10 messages in it, but you'll see that the folder is empty, no messages are showing. In fact, all of the 3 folders 1) Boston, 2) Chatham, Cape Cod, and 3) Virgin Atlantic show that they have messages in them, but on opening each folder, each of those folders is empty. I should add that, on my phone or ipad, when I view my folders, all of the messages are visible. It is just on my PC that the messages are not visible. I've uninstalled Thunderbird and reinstalled it, but that didn't help. And I don't know what else to do! I'd be so grateful for help as I'm not techy and, as I work mainly from my PC, it's proving to be difficult not having all of my messages visible in their folders on my PC. Fingers x'd someone has a solution! Many thanks.

I upgraded to 115.3.1 from 102.15.1 this week. I do not understand the large increase in version number, but I have not done any searches. I have a number of complains with this new version.

1) I want to move one message to a Local Folder, and I get the message at the bottom "nn messages moved from Inbox to Tr.ash". The one message I wanted to move remains in the Inbox, and I have to move it again. When I try to move them again, the folder displayed is NOT the one into which I had just tried to save. I have no idea if any messages were moved from Inbox to Trash, and I have no idea how I would find them.

2) The font size in the window is smaller than it was with 102, and there is blank space on the right. Is there a way to increase the font size?

3) I read one mail message and I process it (delete it or save it in a Local Folder). Most of the time, the next message in the Inbox is opened. But sometimes the window advances to a message further down in the Inbox, and I then have to go back into the Inbox to access then next message I was planning on reading.

Recently changed broadband provider over to Kinex from Orange. Now we find that we are unable to send any e-mails whatsoever. We can still recieve e-mails. I have spoken to Kinex and changed our Outgoing Server so that according to them there should no longer be an issue but despite that we are still getting this error message when we try to send e-mails.

'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.dslconnect.co.uk timed out. Try again.'

This is a business e-mail and we really do need normal e-mail functionality back as soon as possible. Thank you in advance.