Cannot add/configure new email account/address

I have been given an email account as a board member of a local non-profit organization. I have tried but cannot get it to work in Thunderbird. It does, however, work o… (funda kabanzi)

I have been given an email account as a board member of a local non-profit organization. I have tried but cannot get it to work in Thunderbird. It does, however, work on my Apple devices (iPad, iPhone & Watch). I'm missing important correspondence by not being able to get on my desktop. Any help will be greatly appreciated.

Asked by dkupchak1 6 ezinsukwini ezidlule

Last reply by dkupchak1 1 usuku oludlule

Thunderbird mail account fails to log into Outlook.com sometimes.

I am running 4 email addresses (3 hotmail.com and 1 live.com) on TB 102.15.1 (64 bit) - Windows 10. About a month ago I upgraded TB was unable to send anything no matter … (funda kabanzi)

I am running 4 email addresses (3 hotmail.com and 1 live.com) on TB 102.15.1 (64 bit) - Windows 10. About a month ago I upgraded TB was unable to send anything no matter what Server settings I used - tried every combination - so I downgraded back to Version 102 and everything went back to normal. About a week ago, one of my hotmail accounts started giving me a "fail to log in" message. The other accounts work fine. The "fail to log in" will go from 2 or 3 times to 15 to 20 times in about an hour or so but every time, sooner or later will work and then it will be fine for a few hours and then start again. I have had these accounts running on TB for well over 10 years with no problem and I have not changed anything in the Server settings or anywhere else. The account I am having the issue with has been running on TB since TB started with no problems until now. I assume that TB may be having some issues with the Outlook platform but I have not changed anything there either and I have no problem logging into hotmail.com directly. I have spent many hours combing the internet for hints to no avail - everything I have tried has either had no effect or screwed things up so I had to back track to where I started. Any ideas???

Asked by Ron 3 izinyanga ezidlule

Last reply by Ron 3 amahora adlule

export/import from old computer to new

I have a Thunderbird on my old windows computer. I just installed it on my new computer (and I donated). I could have sworn that I had the import/export tool on the old T… (funda kabanzi)

I have a Thunderbird on my old windows computer. I just installed it on my new computer (and I donated). I could have sworn that I had the import/export tool on the old Thunderbird. I desperately need to move some folders of emails from the old computer to the new one. I can't find a way to do that. I went to a link that said the import/export tool no longer works. I tried archiving the messages in a folder but have no idea where they went. Luckily I could undo that. What is the best way to move these folders of emails to the new computer? It was really easy many years ago.

Asked by karin32 3 ezinsukwini ezidlule

Last reply by karin32 3 ezinsukwini ezidlule

Enter new password not showing up window to input new password

Hi, I have just setup a new Office 365 account in Thunderbird and when I try to send an Email from the account, I get the attached error message. When I click on "Enter… (funda kabanzi)

Hi,

I have just setup a new Office 365 account in Thunderbird and when I try to send an Email from the account, I get the attached error message.

When I click on "Enter New Password", the window goes away for a moment and then pops up again. There is no chance for me to put in a new password.

I know that I need to use an app password when not using Outlook which I have generated in my Microsoft account settings.

I have tried to go to "Settings -> Privacy & Security -> Saved Passwords" and have deleted all Microsoft related saved passwords. When I access my Email account again, I get prompted via the web login of Microsoft (i.e. different from the attached error message) and the app password I generated doesn't work, only the general password for my account works.

I have restarted Thunderbird and updated to the latest version, but it made no difference. I have gotten it to work on another computer, but on my mac mini, it doesn't seem to work.

Before I remove the account completely and add it again, is there any way I can fix this as I don't want to download all the messages again?

Is this a known bug in Thunderbird?

If any developer is reading this, In order to reproduce, you would have to follow these steps:

- Setup a Office365 account using the regular password used to login to the O365 website. - When sending the first email, enter the same regular password -> the first time, the dialog to enter the will show up, but it will fail, because the app password wasn't used - Then try to send again, click on "Enter new password" -> no dialog to enter new password is coming up.

I am using Thunderbird 115.10.1 on MacOSX Sonoma 14.1.1

The settings I have used are: server name: outlook.office365.com port: 587 username: my full email address Auth Method: OAuth2 Security: STARTTLS

Thank you for reading this. Looking forward to a reply.

Dirk

Asked by dirkd 1 isonto elidlule

Last reply by dirkd 2 ezinsukwini ezidlule

upgrading ubuntu/thunderbird profiles

Hi: I'm a longtime ubuntu (lubuntu, actually) user, and upgrading LTS versions every 2 years has been pretty easy til now: all I had to do was copy my .thunderbird folde… (funda kabanzi)

Hi:

I'm a longtime ubuntu (lubuntu, actually) user, and upgrading LTS versions every 2 years has been pretty easy til now: all I had to do was copy my .thunderbird folder to the home directory of the new system.

When I do that now for the pre-release version of lubuntu 24.04,, the new Thunderbird requires setting up the new profile from scratch, which is a pain, since I use T-bird for multiple accounts.

Is there an easier way of migrating my emails from my old profile to the new system?

Thanks!

Bill

Asked by wjbmd48 2 izinyanga ezidlule

Last reply by wjbmd48 5 ezinsukwini ezidlule

Calendar invites are being sent from incorrect email address

Hi, Scenario: I have a custom domain with an email address, and have used mailbox.org and currently icloud to host my email. In both cases, the email address associated… (funda kabanzi)

Hi,

Scenario: I have a custom domain with an email address, and have used mailbox.org and currently icloud to host my email. In both cases, the email address associated with my custom domain is the only one I use for everything, such as email, calendar, contacts, etc (x@er.com). Also in both cases, there is also a login email address to the email hosting service (i.e. x@mailbox.com and x@icloud.com respectively).

Issue: My calendar invites erroneously send from my icloud email address, rather than my custom domain email address. This appears to be by defaul and unchangeable. See 1/2 screenshot.

Settings: I'm on W11 Pro, using TB 115.10.1 (64-bit). For calendar settings, see 2/2 screenshot.

Background: With both providers, my calendar invites initially were being sent from the correct email address (x@er.com), but inexplicably switched to the being sent from login email address of the email hosting service after some time (about a year with mailbox.org, and a couple of months after migrating to icloud.com). This messes up my calendars, and I need to resolve it. Hopefully it's just something dumb that I'm doing.

What I've tried: On mailbox.org: When the issue first occured I put up with it for a few weeks then assumed it was probably mailbox.org and migrated to icloud. This appeared to resolve the problem at the time. On icloud, my calendar sync was setup in TB using add-ons, which worked for a couple of months and then the issue recurred. I've tried: 1. In apple account settings: I tried changing my apple-id to be my custom domain email address, rather than my icloud email address (didn't fix it). 2. I then unsubscribed from all of my network calendars in TB, removing the addons and restarting TB, as per https://support.mozilla.org/en-US/questions/1406255#answer-1568028 - I had to add a blank local calendar first before I was able to remove all of the network calendars. 3. I then added my calendars back into TB by using the direct URL locations, as per https://support.mozilla.org/en-US/questions/1406112 - when adding the calendars back, I tried using the login as both my custom domain email address, and also my icloud email address (didn't fix it).

Any help would be much appreciated.

Thank you.

Asked by mozilla573 1 isonto elidlule

Last reply by mozilla573 3 ezinsukwini ezidlule

Strange - some folders open expanded but others do not and different each session!

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it. If I have received any emails for any account in a previous sess… (funda kabanzi)

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it.

If I have received any emails for any account in a previous session, then when I open a new session, the folders for these accounts open expanded and other accounts that did not receive any emails, remain collapsed.

I know there are others who have various issues regarding all folders expanded or collapsed but in Thunderbird before Supernova, I always collapsed all my folders and opened a new session with everything collapsed.

So can anyone tell me how to set-up Supernova so that when I collapse all my folders at the end of a session, a new session will open with all the folders still collapsed?

Thanks.

Asked by Hawkeye58 5 izinyanga ezidlule

Last reply by Hawkeye58 1 usuku oludlule

Thunderbird

Using Thunderbird on Linux I cannot delete any local folders, when I try to delete them I get more copies of the folders on reopening Thunderbird, after the system says i… (funda kabanzi)

Using Thunderbird on Linux I cannot delete any local folders, when I try to delete them I get more copies of the folders on reopening Thunderbird, after the system says it is "not responding" and I close it down. I have tried several times and now have multiple copies of the local folders I've tried to delete.

Asked by barnetoaklea 1 isonto elidlule

Last reply by barnetoaklea 5 ezinsukwini ezidlule

Checked everything. not sending after upgrade. is sending in trobleshooting mode.

Checked everything. Not sending after upgrade. Is sending in troubleshooting mode. No add-ons. Not anti-Virus or firewall issue because I shut them down. to test. With… (funda kabanzi)

Checked everything. Not sending after upgrade. Is sending in troubleshooting mode.

No add-ons.

Not anti-Virus or firewall issue because I shut them down. to test. With both on it sends in troubleshooting mode.

I have spent many hours combing thru possible solutions.

Please help. TIA.

D.

Asked by dk_now 1 isonto elidlule

Last reply by dk_now 5 ezinsukwini ezidlule

Thunderbird Beta extremly slow (win10)

Hi, starting with Thunderbird 126.b02 (al least) there are very heavy perfoming issues. Beyond crashes it takes approximatly 10 seconds to open a specific email. Moving t… (funda kabanzi)

Hi, starting with Thunderbird 126.b02 (al least) there are very heavy perfoming issues. Beyond crashes it takes approximatly 10 seconds to open a specific email. Moving to another account is much more difficult: taking itself a much of time it takes supplemental time to open the INBOX.

Despite an Raphael on-dice-graphics I'm running a discrete Radeon RX 6700XT. HDD is far away from being over-lastet or running out of memory

Any ideas? Appreciated. Thx. B.

Asked by bernd_hauschild 1 isonto elidlule

Last reply by bernd_hauschild 4 ezinsukwini ezidlule

Thunderbird probably can't parse one type of standard Date format and caused showing wrong date time

There is an email app provided by xiaomi on my phone.What in the email sent by this app contains a special format of `Date` fields.It looks like that: `Date: Thu, 2 May … (funda kabanzi)

There is an email app provided by xiaomi on my phone.What in the email sent by this app contains a special format of `Date` fields.It looks like that: `Date: Thu, 2 May 2024 05:55:12 UTC` It doesn't look like others' `Date: Thu, 2 May 2024 06:05:15 +0000` or `Date: Thu, 2 May 2024 10:35:14 +0800 (CST)`

but it is still conforming to standards (or is it only parsable by the JavaScript Date method?)

After I modified windows time zone and restarted thunderbird. all emails changed time so this is not a time zone problem.

But this email shown two different times in the preview and detailed pages at this moment.

So can anyone tell me if this is a bug? Thank you.

Asked by dangjinghaoemail 2 emasontweni adlule

Last reply by dangjinghaoemail 4 ezinsukwini ezidlule

unnecessary folders in the tree

Hello. Some time ago, empty folders appeared in the side panel of my account, I cannot delete them - how to delete them. Attached is an image with selected folders. … (funda kabanzi)

Hello. Some time ago, empty folders appeared in the side panel of my account, I cannot delete them - how to delete them. Attached is an image with selected folders.

Asked by mmm m 5 ezinsukwini ezidlule

Last reply by mmm m 4 ezinsukwini ezidlule

Sometimes a mail comes in, a notification sound is played - but no notification pops up (Thunderbird notification)

Sometimes a mail comes in, a notification sound is played - but no notification pops up (Thunderbird notification). How come? The mail comes in normally and arrives in … (funda kabanzi)

Sometimes a mail comes in, a notification sound is played - but no notification pops up (Thunderbird notification).

How come?

The mail comes in normally and arrives in the inbox - it has no filter settings.


Thanks!

Asked by Yogev W 1 usuku oludlule

Last reply by Yogev W 1 usuku oludlule

Sending of the message failed after Ubuntu upgrade

I've had Thunderbird running for a few years now without any issue. Last week I upgraded from Ubuntu 22.04 to 24.04 and ever since that I've been having problems on Thund… (funda kabanzi)

I've had Thunderbird running for a few years now without any issue. Last week I upgraded from Ubuntu 22.04 to 24.04 and ever since that I've been having problems on Thunderbird sending email.

I can receive mails fine but if I try to send emails from any account I get "Sending of the message failed"

I've for 2 Outlook.com accounts and one gmail.com account and all give issues.

GMail I'm using: smtp.gmail.com Port 465 SSL/TLS OAuth2

Outlook: smtp-mail.outlook.com Port: 587 StartTLS Auth: Normal Password.

These settings have worked fine before the upgrade so think there is something broken my TB.

Asked by Greg 3 ezinsukwini ezidlule

Last reply by Greg 2 ezinsukwini ezidlule

Inbox within an inbox

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently. Looking further I notice that one of my accounts has 'INBOX' as on… (funda kabanzi)

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

Asked by allan55 2 emasontweni adlule

Last reply by allan55 1 usuku oludlule

How to make images show in visible sizes?

When I view emails with photos attached inline (both in preview pane and fully opened) i can't see the images as they are massive and go way off the screen. Is there a se… (funda kabanzi)

When I view emails with photos attached inline (both in preview pane and fully opened) i can't see the images as they are massive and go way off the screen. Is there a setting to provide some kind of sensible default so the images are sized within the email i am looking at, so i can view them without downloading and opening in a photo viewer? thanks

Asked by mozilla516 12 amahora adlule

Last reply by mozilla516 4 amahora adlule

Yahoo IMAP has no messages in the Sent folder

My Yahoo IMAP account in Thunderbird no longer has any email showing in the Sent folder. There's plenty of mail in Yahoo Sent mail in the browser, but it's not finding it… (funda kabanzi)

My Yahoo IMAP account in Thunderbird no longer has any email showing in the Sent folder. There's plenty of mail in Yahoo Sent mail in the browser, but it's not finding its way into Thunderbird. I tried the Repair option, but I just get a typical message that I often see for Yahoo:

"The current operation on 'Inbox' did not succeed. The mail server for account Yahoo responded: [SERVERBUG] UID FETCH Server error - Please try again later."

The Yahoo account shows Sent mail in my iPhone. The Thunderbird Sent folder was seeing messages as recently as last week, so this seems to be a new problem, and I don't know if it's something that I did wrong by mistake. Thanks for any help.

Asked by VonZipper 1 isonto elidlule

Last reply by VonZipper 3 ezinsukwini ezidlule

Basic email selection is hanging, app looks single threaded ? never updates the message pane

Reaching my end with defects in thunderbird. I select items in the inbox/index of the UI and it isn't updating the email view pane. Sometimes I select in the index, it … (funda kabanzi)

Reaching my end with defects in thunderbird. I select items in the inbox/index of the UI and it isn't updating the email view pane.

Sometimes I select in the index, it highlights the message, doesn't update and then 10-15 seconds later, the UI does a big update like it had hung on something, and it just ignores my selection completely and selects whatever it wants. This is crazy.

I'll add I have a "unified folder" and despite the 3 accounts inboxes included from accounts configured to never auto update, IT ALWAYS does updates whenever it wishes. Again, this is crazy. Like it can't be supposed to work like this ?

So: Is this thing single threaded ? Is the "unified" folder functionality mature and does it work properly ? Suggestions or pointers to fix or research/test what I see is just flat out poor performance when clicking stuff in the UI ?

I really can't believe I'm questioning the basics of thunderbird.

Version is Win 10, 115.8.1 (64-bit), udpating now but I'd say I have found the basic performance to have tanked since the bug UI change to "modernize" it. Seems to me, without exact data to support that I have been degrading ever since. No updates I've made in last few months have improved anything.

Really don't want to leave but I'm about to try using it on Mac and Linux to compare and at same time I just configured all this in apple mail for the first time in maybe 10 years. This is something I never ever thought I'd do.

Last thought, I use same accounts, on iPhone (Boxer) and many iPads. I don't see any performance problems there so I'm pretty confident this isn't the mail servers.

Asked by k 1 isonto elidlule

Last reply by k 3 ezinsukwini ezidlule