I-Thunderbird Isithangami Sokwesekwa

The QUICK version is that Thunderbird automatically downloaded and installed 102.1.2, it "updated" my profile, completely corrupted it and NOW It's acting like a NEW install - NO accounts or emails, it's demanding that I enter my first email account information.

I've tried going back to version 91 and it can't read EITHER of my saved profiles because 102 "upgraded" them. Version 102 IMPORT routine DOES NOT WORK EITHER. Probably thinks that profile is already at 102 even though it WON'T utilize it.

I'm entirely HOSED - all email accounts and all emails GONE GONE GONE.

Here's a summary of my futile attempts to get help since this occurred Monday AM -

Thunderbird Wack-A-Mole:

8/15/2022

Version 102 COMPLETELY HOSED MY EMAIL.

It's demanding that I setup a new email account before it will allow me to do anything!

Meanwhile I have two dozen email accounts and thousands of emails THAT I CAN'T GET TO!

I've just spent a half hour trying to find a copy of version 92.

VERSION 102 hosed my email.

What NOW?

It demands that I setup a new email account and from what I read here my 2 dozen email accounts and thousands of emails may not be accessible any more anyway.

WHERE CAN I GET A COPY OF 92????

"Mark Lang":

From what you are describing, it seems like your TB is not recognizing your profile -- which would cause it to ask you to set up a new one. I would be more specific about exactly what you did to get to this point. You also might want to check what the profile manager is saying. Select the 3 bars in the upper right corner of TB, then Help>more troubleshooting information. Near the bottom of the first table that appears you can click on about:profiles. It should list any profiles TB recognizes. If more than one profile is listed, you might try switching to another one to see if that recovers what you missing. At any rate, more information about specifically what you did, the exact version of 102, etc. will help folks on this forum to give you assistance. The problems described in this thread seem to have been fixed by the versions of 102 at least from 102.1.xxx. At any rate, your emails should still be there on the servers.

8/16/2022:

VERSION 102.2 has DESTROYED ME!!!

When it automatically updated on BOTH my laptop and desktop, I could no longer access my email profile - NO EMAILS and ALL of my 20 email accounts are GONE GONE GONE.

I tried updating with earlier version - doesn't work because 102.2 RUINED MY PROFILE.

I tried updating with 102.2 again and then IMPORTING my accounts and messages from profile and It's STILL demanding that I setup from start again.

I didn't see your response at first, my previous email details what happened. I'll add other steps here:

Getting ready to go on the road for a week. Copied my entire Thundebird profile (26 Gig) to an SSD USB Drive.

Had older version on my laptop - not sure which version - connected to profile, got new emails but NO message bodies would appear in the message window.

Thunderbird automatically "updated" on laptop and then email was hosed - acts like new install.

Then the SAME thing happened on my desktop.

Now ALL of my profiles are screwed! I'm on the road so I don't have ANY email setup information.

"Mark Lang": The TB team recently changed the settings so that that internal updating function would upgrade users to version 102.1.2. Previously, you only got version 102 (instead of the 91.xx series) if you specifically downloaded the new version from the website. Version 102 is a major upgrade and does change the profile folder. It seems like, for some reason, your TB install is not recognizing the folder as changed. This will likely require some work from the development team to track down. Perhaps something is not working with the internal upgrade function. One user reported that he simply downloaded the full install file for version 102.1.2 from the website and reinstalled it, and it then worked fine. You might try that.

Thanks for the quick answer.

I downloaded a complete install for 102.1.2 TODAY and installed it on my laptop.

Then I ran the import from my old profile. It SAID it imported Although it seemed to happen rather fast...

Then SAME THING!!!

I start Thunderbird and it Demands I enter email account to setup.

I won't be able to do much with your tech guys until I fly back home - I'll be home in Hawai'i by Thursday (8/18).

The "updates" that hosed my email were automatic. I DID NOT request them.

My problem is I can't get to my email - EVERYTHING is HOSED in my Profile. I've tried running the import, it says it imports from old profile and doesn't. We're talking at least a dozen email accounts.

It's as if I had NEVER had TB on my computer and I am starting from scratch.

This F.U. occurred just as I was leaving home to go on a trip.

I was a professional computer programmer, consultant, systems designer from 1965 until 2006. It's amazing how techies don't realize that their "mistakes" can really mess up someone's life. I gotta' admit it took quite a few years before I realized what I was doing.

"Mark Lang":

You are saying you imported from your old profile. (NO - IMPORT DID NOT WORK!)

When TB did the update to 102.1.2, it should have converted the profile in place and opened with everything as it was already set up. (IT DID CONVERT - then accounts were gone, email was gone, got NOTHING as described above. Acts like a new install on computer that never had Tbird on it before.)

You should not have to import anything. I am not quite sure how you are importing unless you exported the profile earlier. Perhaps the import process is what is messing up your profile. If you tried an import process that did not work for some reason, that might be why it is asking you to set up everything again. Perhaps the import created a new profile that is blank because it did not import properly. I would go to about:profiles like I suggested earlier. Maybe your original profile is still there. If you see multiple profiles, try switching to the other ones to see if your old profile with all your emails is there, just not selected as the current profile.

I have COMPLETE "corrupted" profiles saved on 2 computers - my desktop and laptop. All of the files are there but Version 102 has corrupted them so they won't work on 102 and won't work on earlier version 91.12.0 that I downloaded and installed either - of course.

"Wayne Mery - moderator":

Chetdude,

Your issue is completely unrelated to the original poster, therefore I am locking this topic because it is very hard to properly support multiple issues within the same topic. Please post your own new topic.

Did you really just update to version 102 immediately prior to going on a trip? Old Thunderbird releases can be found at https://releases.mozilla.org/pub/thunderbird/releases/ Available profiles can be listed by doing Help > More Troubleshooting Info > about:profiles

(DIDN'T HELP.)

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save disk space. This just started in the past week. I want my deleted messages to go to the trash folder and I will manage that folder. I can't seem to find anything in settings that lets me disable this option.

Is there anywhere to get actual support for Thunderbird? I have no answers to my problem - can't receive e-mails still for a month now. Hoping not to have to change to a different e-mail software.

Thundebird is an e-mail client i.e. send and receive mail over the internet.

Over that last decade or so Thunderbird has been making endless upgrades adding pointless additions like Web browsing.

A few days ago I deleted an email account after which, when I re-opened Thunderbird to send an e-mail (i.e. from an E_MAIL client), it searched for the deleted account couldn't find it (gee I wonder why) and then for an "unknown" reason couldn't send an e-mail.

In fact, merely deleting an account has rendered Thunderbird a useless piece of garbage. (Oh sorry, I can still search the internet although I still don't know why I'd use Thunderbird for that?)

So, I looked for help (using a web browser not an email client) on the internet and the only (useless) help was from 2014. (So it's an ongoing fault for a decade.)

My question is this: Why would Thunderbird spend the last decade programming pointless upgrades when you haven't even got to the level of being able to add and delete accounts, send and receive e-mails with YOUR EMAIL CLIENT?

My recommendation is:

Keep the current version of Thundebird as "Thunderbird Plus" (a multifunctional e-mail client that looks impressive and does everything other than sending and receiving e-mails)

AND

Create a new Version called "Thunderbird" that can be used as an e-mail client (that can actually add and delete e-mail accounts, send and receive e-mails that is designed for people who want an e-mail client and not a hobby tool to while away the hours on pointless activities superfluous to an e-mail client.

OR

Before adding another pointless upgrade to the current version, fix it so it functions as an e-mail client (unless you'd prefer to retain a major flaw for another decade.)

If this upsets your "free" sensibilities, consider: There's no point in creating something, even for free, if it simply cannot meet its primary function. Thunderbird version one is better than what is provided today (that's why I started using it). Well done the original designers.

After update to TB Version 98.0b3 (64-bit). Using release channel as past problems with updates. I no long can find all my emails and wants me to recreate my accounts again. I did this on past update but folders get mixed up and wants you to download old emails again. I checked my Thunderbird Profile Folder which is about 200 MB Isnt there a better way of leaving old version there so you can go back to it with possible Buggy updates to TB.? Im using Win 10 Professional on Toshiba Laptop. Would appreciate some help please. Enclosed screen shot of what I have after update and appears no easy way to get to your email folders

Hi, I have a question regarding archiving sent email. If I right click an email, or a bunch of them, in my inbox and select archive, they go into my archive folder as expected. But how do I archive sent email? And a folow up question: how does Thunderbird keep track of the conversation in the archive if I archive an email in my inbox that I replied to?

If you need more information, don't hesitate to ask. Thanks, constantin

PS: I setup my email account as IMAP.

How can I remove an ad-blocker (or anti-virus which I prefer not to do) from T-Bird email page? I don't see an ad blocker icon on email page. The reason being , I have an address ....highermark@embarqmail.com....address which has just recently'''' receives emails but doesn't send . Outlook email is working fine, after changing or giving password but not embarqmail address a Centurylink address which has recently been sold to Brighthouse. I've changed servers, (both are correct) outgoing & incoming ; problem has been going on for 2 weeks! Searching, I saw removing an add blocker may solve the problem due to an upgrade(which I suspect). But it's not shown on my email page! please help. Mj

I posted this question yesterday and received one reply, which I have rejected, but there was no way to respond in the thread so now I have to re-post the question. So that is yet another problem, why is there no way to respond in the thread. First question, I need a real answer and solution to the disappearance of my TB thumbnail icon under Start-Programs after agreeing to do an update. The first reply was to reinstall, which is not a solution in my opinion. I use many software's that do regular updates, and none have killed the thumbnail icons so this is a TB problem not a Windows problem. Secondly, I have spend over a week getting TB to function as I need it to function and to properly accommodate my email addresses. I really don't need to risk losing these efforts to a reinstall, and given my experience thus far, I don't trust TB to not kill my custom setup during reinstall. I am willing to work with TB developers but this kind of response is rather insulting frankly.

What do the message pane icons mean? I have no idea except for the obvious 'bin' icon and clicking in the hope of getting words to appear has more than once lost an email to oblivion. Please can we have words at least when hovering over the icon which often happens elsewhere. There is nothing that I can find in the help files for Thunderbird to explain their use.

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Apple iCloud, and everything has been working just fine until I did the update this AM. I have not changing any settings in ages.

How do I get them back?

I have just used TB 102.8.0 and can no longer see all my emails. I installed TB 102.9.0 and am still unable to see all my emails. How do I see all emails in TB102.9.0?

Dear MOZILLA Support, good morning.

I'm having the problem in subject by end of january, when the company i'm working as consultant gave me a new company e-mail and i found more than one time to settle it in thunderbird.

This cause i need to register in my hard disk (Apple MacBook Pro 2012 or around) all the communications for question of privacy and confidentiality.

All the suggestions i found on the network with a research using our Mozilla Firefox, were not utile cause NO ONE TIME i reach the result.

I ask gently and humble to give me the best possible help.

Thank You so much for the attention

Vincenzo

I am unable to logon to my email on my computer. I am unable to receive or send messages. I am receiving this message: Login to server imap.aol.com with username deego2@verizon.net failed!

RETRY - NEW PASSWORD - CANCEL

This has been since I updated to version 102.7.1 on February 6, 2023!

Hi, Matt, thanks for replying so quickly. All contents of my old computer have been transferred to the new a couple of weeks ago and the old one emptied for resale. As mentioned, all seemed to be ok with the new computer for the first several days. I have used Thunderbird for a number of years on the old computer and never had the slightest problem. I've hired a technician, a fine one, but he cannot understand the problem either.

This is in response to Matt: Yes the login occurs, however sometimes get spinning loading symbol indefinitely....

Added few items: Versions: tbird 102.7.0 win 10 22h2 19045.2486

Conditions: Save box appears below pwd entry box permissions ok on files running tbird as admin

nothing appears in saved passwords box before or after attempt

no win log issue

"normal password" on server imap account hmailserver

this occurred after upgrade tbird purged existing pwds

Tried: deleted key3.db, key4.db, cert9.db and logins.json

no pkcs11.txt file

no external attached pwd manager

Thank you,

   h