I-Thunderbird Isithangami Sokwesekwa

I upgraded to TB 102.0 today. After I checked my settings and updated my plugins, it seemed to be working fine. However, later in the day I noticed a message that TB was downloading about 880 messages in my main inbox. Of course, there are not nearly that many new messages. I searched and did not notice any new emails in the listing. However, I found that two recent messages had been corrupted in some way. I enclosed an image. When I open the message, there is not even the normal header with the different choices. There is just what appears to be a bunch of information that has been mushed together in place of this email. I found two emails like that. I right clicked on the two, and deleted the corrupted messages. Then I compacted files. For a moment, things seemed OK. Some other emails near those that would not display worked again. However, shortly after I did another compact folders, I got the same message -- downloading the same 880 emails. Now I have two new messages corrupted.

Please help! I have no idea how to stop this corruption. This account is hosted on Google Workspace. I have it set to sync only the last 90 days of messages.

Hi,

I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that is not related to the email I am opening but from a different email message. Some emails have no HTML content but others are fine.

On my cellular device, I am using the Bluemail app and all messages are there and are fine so it appears to be related to Thunderbird 102 upgrade.

I have used Thunderbird for years and this is an issue I have never seen? I am running an IMAP account.

Thanks,

Mike

The QUICK version is that Thunderbird automatically downloaded and installed 102.1.2, it "updated" my profile, completely corrupted it and NOW It's acting like a NEW install - NO accounts or emails, it's demanding that I enter my first email account information.

I've tried going back to version 91 and it can't read EITHER of my saved profiles because 102 "upgraded" them. Version 102 IMPORT routine DOES NOT WORK EITHER. Probably thinks that profile is already at 102 even though it WON'T utilize it.

I'm entirely HOSED - all email accounts and all emails GONE GONE GONE.

Here's a summary of my futile attempts to get help since this occurred Monday AM -

Thunderbird Wack-A-Mole:

8/15/2022

Version 102 COMPLETELY HOSED MY EMAIL.

It's demanding that I setup a new email account before it will allow me to do anything!

Meanwhile I have two dozen email accounts and thousands of emails THAT I CAN'T GET TO!

I've just spent a half hour trying to find a copy of version 92.

VERSION 102 hosed my email.

What NOW?

It demands that I setup a new email account and from what I read here my 2 dozen email accounts and thousands of emails may not be accessible any more anyway.

WHERE CAN I GET A COPY OF 92????

"Mark Lang":

From what you are describing, it seems like your TB is not recognizing your profile -- which would cause it to ask you to set up a new one. I would be more specific about exactly what you did to get to this point. You also might want to check what the profile manager is saying. Select the 3 bars in the upper right corner of TB, then Help>more troubleshooting information. Near the bottom of the first table that appears you can click on about:profiles. It should list any profiles TB recognizes. If more than one profile is listed, you might try switching to another one to see if that recovers what you missing. At any rate, more information about specifically what you did, the exact version of 102, etc. will help folks on this forum to give you assistance. The problems described in this thread seem to have been fixed by the versions of 102 at least from 102.1.xxx. At any rate, your emails should still be there on the servers.

8/16/2022:

VERSION 102.2 has DESTROYED ME!!!

When it automatically updated on BOTH my laptop and desktop, I could no longer access my email profile - NO EMAILS and ALL of my 20 email accounts are GONE GONE GONE.

I tried updating with earlier version - doesn't work because 102.2 RUINED MY PROFILE.

I tried updating with 102.2 again and then IMPORTING my accounts and messages from profile and It's STILL demanding that I setup from start again.

I didn't see your response at first, my previous email details what happened. I'll add other steps here:

Getting ready to go on the road for a week. Copied my entire Thundebird profile (26 Gig) to an SSD USB Drive.

Had older version on my laptop - not sure which version - connected to profile, got new emails but NO message bodies would appear in the message window.

Thunderbird automatically "updated" on laptop and then email was hosed - acts like new install.

Then the SAME thing happened on my desktop.

Now ALL of my profiles are screwed! I'm on the road so I don't have ANY email setup information.

"Mark Lang": The TB team recently changed the settings so that that internal updating function would upgrade users to version 102.1.2. Previously, you only got version 102 (instead of the 91.xx series) if you specifically downloaded the new version from the website. Version 102 is a major upgrade and does change the profile folder. It seems like, for some reason, your TB install is not recognizing the folder as changed. This will likely require some work from the development team to track down. Perhaps something is not working with the internal upgrade function. One user reported that he simply downloaded the full install file for version 102.1.2 from the website and reinstalled it, and it then worked fine. You might try that.

Thanks for the quick answer.

I downloaded a complete install for 102.1.2 TODAY and installed it on my laptop.

Then I ran the import from my old profile. It SAID it imported Although it seemed to happen rather fast...

Then SAME THING!!!

I start Thunderbird and it Demands I enter email account to setup.

I won't be able to do much with your tech guys until I fly back home - I'll be home in Hawai'i by Thursday (8/18).

The "updates" that hosed my email were automatic. I DID NOT request them.

My problem is I can't get to my email - EVERYTHING is HOSED in my Profile. I've tried running the import, it says it imports from old profile and doesn't. We're talking at least a dozen email accounts.

It's as if I had NEVER had TB on my computer and I am starting from scratch.

This F.U. occurred just as I was leaving home to go on a trip.

I was a professional computer programmer, consultant, systems designer from 1965 until 2006. It's amazing how techies don't realize that their "mistakes" can really mess up someone's life. I gotta' admit it took quite a few years before I realized what I was doing.

"Mark Lang":

You are saying you imported from your old profile. (NO - IMPORT DID NOT WORK!)

When TB did the update to 102.1.2, it should have converted the profile in place and opened with everything as it was already set up. (IT DID CONVERT - then accounts were gone, email was gone, got NOTHING as described above. Acts like a new install on computer that never had Tbird on it before.)

You should not have to import anything. I am not quite sure how you are importing unless you exported the profile earlier. Perhaps the import process is what is messing up your profile. If you tried an import process that did not work for some reason, that might be why it is asking you to set up everything again. Perhaps the import created a new profile that is blank because it did not import properly. I would go to about:profiles like I suggested earlier. Maybe your original profile is still there. If you see multiple profiles, try switching to the other ones to see if your old profile with all your emails is there, just not selected as the current profile.

I have COMPLETE "corrupted" profiles saved on 2 computers - my desktop and laptop. All of the files are there but Version 102 has corrupted them so they won't work on 102 and won't work on earlier version 91.12.0 that I downloaded and installed either - of course.

"Wayne Mery - moderator":

Chetdude,

Your issue is completely unrelated to the original poster, therefore I am locking this topic because it is very hard to properly support multiple issues within the same topic. Please post your own new topic.

Did you really just update to version 102 immediately prior to going on a trip? Old Thunderbird releases can be found at https://releases.mozilla.org/pub/thunderbird/releases/ Available profiles can be listed by doing Help > More Troubleshooting Info > about:profiles

(DIDN'T HELP.)

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save disk space. This just started in the past week. I want my deleted messages to go to the trash folder and I will manage that folder. I can't seem to find anything in settings that lets me disable this option.

TB 102.5.0 (64-bit) on Win10 I'm getting repeated notices that my e-mail accounts with Network Solutions don't have a proper "certificate" when I try to send an email. I get a popup window stating so, and asking me to "permanently" choose the exception. It doesn't matter how many times I tell the fool thing to accept the exception "permanently". I still keep getting the notice every few times. Since the glitch is not consistent, I don't have an image of one to put here. Not only that, I have to send the email twice after doing so. TB refuses to send the email the first time after choosing the exception, but allows it the second. I don't know anything about "certificates" and am sick of getting popup notices about them. I doubt that the problem is with Network Solutions email accounts. This reminds me of years ago, when I tried to upgrade to WinXP. It kept interrupting my work to give me popup security notices that I didn't understand and couldn't do anything about. If I remember correctly, I took it back to Sam's Club and replaced it with Win2000. Problem solved. Never mind that XP was supposed to be better. If it ain't broke, don't fix it.

Hello, does anyone know what causes this error. I might have done something silly, but now when I try to check incoming e-mails it says "mailnews.pop3.0: Socket state is closed - won't send command." This is shown if I look at the error console. This happens after I enter the password.

for the last 4 months i can not open Thunderbird without it freezing constantly. i have everything else closed it is updated i even reinstalled it nothing helps. how do i make this stop?

I find it interesting that after criticizing Mozilla Thunderbird on Twitter, the very next day my laptop seized up and required 2 restarts, then Thunderbird lost three new emails on one email account and started downloading 940 old messages from my Network Solutions mail server. That is some vicious, partisan push-back. Are you all based in Russia? I feel so blessed that religious certitude no longer requires that we heretics be burned at the stake.

Moving profile from Thunderbird 78.14.0 (32bit) to 91.1.2 (64 bit on new pc). Does not recognize profile. Trying to move profile with no success. All Looks good but not working. Upgrade 32 bit on old pc to 64 bit first? Could use a suggestion. Looks like 78.14.0 shows as the current upgrade when I check. Could use a suggestion or three. Thanks

Is there anywhere to get actual support for Thunderbird? I have no answers to my problem - can't receive e-mails still for a month now. Hoping not to have to change to a different e-mail software.

I can not, for some reason, sign into my Gmail account on Thunderbird. The password I'm entering matches the password on my google account. I'm stumped.

Any help is appreciated.

D

Thundebird is an e-mail client i.e. send and receive mail over the internet.

Over that last decade or so Thunderbird has been making endless upgrades adding pointless additions like Web browsing.

A few days ago I deleted an email account after which, when I re-opened Thunderbird to send an e-mail (i.e. from an E_MAIL client), it searched for the deleted account couldn't find it (gee I wonder why) and then for an "unknown" reason couldn't send an e-mail.

In fact, merely deleting an account has rendered Thunderbird a useless piece of garbage. (Oh sorry, I can still search the internet although I still don't know why I'd use Thunderbird for that?)

So, I looked for help (using a web browser not an email client) on the internet and the only (useless) help was from 2014. (So it's an ongoing fault for a decade.)

My question is this: Why would Thunderbird spend the last decade programming pointless upgrades when you haven't even got to the level of being able to add and delete accounts, send and receive e-mails with YOUR EMAIL CLIENT?

My recommendation is:

Keep the current version of Thundebird as "Thunderbird Plus" (a multifunctional e-mail client that looks impressive and does everything other than sending and receiving e-mails)

AND

Create a new Version called "Thunderbird" that can be used as an e-mail client (that can actually add and delete e-mail accounts, send and receive e-mails that is designed for people who want an e-mail client and not a hobby tool to while away the hours on pointless activities superfluous to an e-mail client.

OR

Before adding another pointless upgrade to the current version, fix it so it functions as an e-mail client (unless you'd prefer to retain a major flaw for another decade.)

If this upsets your "free" sensibilities, consider: There's no point in creating something, even for free, if it simply cannot meet its primary function. Thunderbird version one is better than what is provided today (that's why I started using it). Well done the original designers.

WIth a recent update, thunderbird now puts an annoying pop up almost every time I click on the "junk" icon of a new message to send it to the junk folder. The pop up offers to purge messages from the disk, and gives "proceed" or "cancel" options. It also offers a check box to not ask again and do it automatically.

I know how to compact folders and do it on my own as needed (and through the setting for doing that automaticallywhen too much space is being used).

I've read the other thread in which it was explained that this "purging" does not delete messages from trash, but that does not tell me whether it deletes messages from the Junk folder.

I do not want any messages ever deleted automatically - I sometime need to go back and check junk or trash messages.

1) does the "purge" function delete any messages from any folders (in particular from junk or trash)? 2) how do I stop the annoying pop up asking me to "proceed" or "cancel" purging each time I click the "junk" icon to move a message to the junk folder?

Thank you very much for any help!

BTW, if "purging" through the pop up is not deleting any messages, and is just compacting folders, then the pop up is very poorly worded.

1 of my customers are experiencing ThunderBird not responding, very random when it does not respond, Windows 10 Pro 64 Bit I checked that Mozilla ThunderBird is running latest version (x64 en-US) Version 102.3.3 The fixes I have tried are running the setup exe file I have checked email settings are correct Check task manager to see if anything is overloaded such as RAM Memory Check AVG Firewall and allowed ThunderBird Adjusted Windows power management settings to high power plan

Every morning when I open Thunderbird I receive the notice that "Thunderbird can't update to the latest version." but I am already running the latest version (91.9.0 as of this writing, screen capture attached).

None of the following have worked to resolve this issue yet:

• Download and install from "Download Thunderbird" link in notice.
• Uninstall and re-install from fresh download.

Any thoughts what I'm doing wrong, or what else I can try?

Thank you.

It's a pity that we reached version 102.1.2 and till now a common problem has not been solved. In email composing window when misstype a word there is the red indicator for mistakes and then by right clicking we get the correct proposed words. In event creation we get only the red indicator for mistakes. Nothing more. It's a pity a so much advertised version to lack such a basic feauture.

My Thunderbird set-up has worked fine for years so I was surprised to discover two days ago I can no longer send emails. I have a Gmail SMTP account which I have never previously have a problem with.

Thunderbird updates automatically and I am on version 91.8.1 - it's possible the problem began when the new version was downloaded but I don't know when that was.

Whenever I try to send an email I get the error:

The message could not be sent because the connection to Outgoing server (SMTP) smtp.googlemail.com timed out.