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Updating app to 128.0 started new session, made old tabs inaccessible except through sync

I updated the app to version 128.0 through Mozilla's public CDN, and it prompted me to sign in again. When I did, I saw that all my open tabs were apparently gone. Howeve… (funda kabanzi)

I updated the app to version 128.0 through Mozilla's public CDN, and it prompted me to sign in again. When I did, I saw that all my open tabs were apparently gone. However, I later found that, by checking cross-device sync, some of the tabs I had open were available to sync from the session I had open on my browser before, so it apparently thinks that my phone is a different device after this update, and my old session is now inaccessible. I would like to be able to either a) restore my old session, or b) open all my old tabs, including the ones that don't show in cross-device sync, on this new session, and delete the old one.

Asked by Rory 1 isonto elidlule

Firefox Sync Not Working

Firefox on my samsung galaxy A15 is not syncing my macbook pro Firefox bookmarks. Tried a few troubleshooting tips and still nothing. Instruction keep saying to pair fro… (funda kabanzi)

Firefox on my samsung galaxy A15 is not syncing my macbook pro Firefox bookmarks. Tried a few troubleshooting tips and still nothing. Instruction keep saying to pair from within sync settings but i dont know what that means. My camera is the only way im able to scan qr codes.

Asked by triax46 1 isonto elidlule

after sync I lost the bookmarks that had been on my mobile device (kindle fire)

I setup sync, the device paired. It said it was syncing and when finished the bookmarks folder looked totally different on my kindle fire. I can not find any of the recen… (funda kabanzi)

I setup sync, the device paired. It said it was syncing and when finished the bookmarks folder looked totally different on my kindle fire. I can not find any of the recently added bookmarks on the kindle. The History and Open Tabs are still the same, I didn't have those selected for sync. I checked and one password that I knew was previously incorrect on the kindle got updated to the correct one from the desktop. But I am worried about any possible passwords that were only on the kindle or were correct on the kindle and incorrect on the desktop, based on the bookmarks I suspect those were lost also. I was worried about this and had tried to find the profile data on the kindle but no file manager helped, I couldn't find it anywhere. And there doesn't seem to be a way to access profile manager on android. I also poked around with adb with no success. I was hoping to make a backup before using sync but I gave up and did sync anyway. Is there anyway to recover this data?

Asked by becyclist-temp 2 emasontweni adlule

Last reply by Paul 1 isonto elidlule

Recover Desktop and Mobile bookmarks

Hello Support! I am trying to recover my old and new bookmarks after I uninstallled tha App n then reinstall I can't find my tabs, or my old and new bookmarks! Please adv… (funda kabanzi)

Hello Support! I am trying to recover my old and new bookmarks after I uninstallled tha App n then reinstall I can't find my tabs, or my old and new bookmarks! Please advise URGENT-Priority

Asked by fingersnaps10 3 emasontweni adlule

Last reply by Paul 3 emasontweni adlule

Sync isn't working on Android

I've seen too many threads about this issue. This has been around for four years straight. No one ever managed to solve this problem and developers didn't care either. … (funda kabanzi)

I've seen too many threads about this issue. This has been around for four years straight. No one ever managed to solve this problem and developers didn't care either. I've tried everything I've found so far: 1. Force sync on Android after sync on Desktop; 2. Disconnect and reconnect everything; 3. Uninstall and install again Firefox on both devices; 4. Clear data on both devices; 5. Login in different ways (e-mail, qr code, etc.); 6. Turn off one device, sync and turn on later; 7. Disconnect all other devices that isn't related with this problem; 8. Activate and deactivate 2 Factor login; Anyways, this sync feature doesn't seem to work at all. Almost all threads ended up abandoned, just like the app itself. Do anyone ever found a reliable solution for this?

Asked by Vinícius Alves 3 emasontweni adlule

Firefox saved passwords

Hi there, Hope you are all well. I'd like to get my old saved Passwords from my other ruined device Firefox account, Which I can't access now. Help is appreciated 😃. Rega… (funda kabanzi)

Hi there, Hope you are all well. I'd like to get my old saved Passwords from my other ruined device Firefox account, Which I can't access now. Help is appreciated 😃. Regards Dr. Yasser Eltouny

Asked by Yasser Eltouny 4 emasontweni adlule

Last reply by Paul 4 emasontweni adlule

transfer bookmarks android phone to laptop

I'm trying to sync my bookmarks from my old (samsung S9+, firefox version 126.0.1) to my laptop & new phone (samsung S21+). On the old phone all the articles (specifi… (funda kabanzi)

I'm trying to sync my bookmarks from my old (samsung S9+, firefox version 126.0.1) to my laptop & new phone (samsung S21+). On the old phone all the articles (specifically https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android#mobile::m126) say hit the 3 dots from the firefox search screen, tap "Sync and save your data". Well, I don't see that option.

On the laptop I see the 2D bar code, just can't scan it on the phone.

Any clues?

Asked by fleerbrt 1 inyanga edlule

synchronization from Pc to phone

I'm trying to synch from Laptop Windows to phone android. On screen instructions. Synchronise Firefox on your phone. Open FF on your mobile. Go to menu (3 dots) tap Sy… (funda kabanzi)

I'm trying to synch from Laptop Windows to phone android. On screen instructions. Synchronise Firefox on your phone. Open FF on your mobile. Go to menu (3 dots) tap Synchronize and save data. There is nothing on the drop down menu that says this on my phone. I'm logged in on Laptop and Phone to Firefox.

Asked by zzz_z9 1 inyanga edlule

syncing Android

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites… (funda kabanzi)

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites and it won't boot all my tabs from the old phone I don't even want to try to buy anything find out that I have to do all the credit card stuff again. I do not have a desktop right now

Asked by Pancakebut 1 inyanga edlule

syncing Android

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites… (funda kabanzi)

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites and it won't boot all my tabs from the old phone I don't even want to try to buy anything find out that I have to do all the credit card stuff again. I do not have a desktop right now

Asked by Pancakebut 1 inyanga edlule

passwords gone

I started with Firefox on android, when i finally got a pc i decided to sync my data. This resulted in the loss of all but 1 of my passwords and Ive spent 5+hours trying … (funda kabanzi)

I started with Firefox on android, when i finally got a pc i decided to sync my data. This resulted in the loss of all but 1 of my passwords and Ive spent 5+hours trying to get them back. And i idk if i can. But with the help of this extension (https://addons.mozilla.org/en-US/firefox/addon/about-sync/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search) about-sync i can see the logs of them being deleted(where pics are from). Why cant i just revert this or have instances to revert back to?

Asked by Roger Hanley 1 inyanga edlule

Any hope of backing up bookmarks from an old version of Firefox in Android 4.4?

I have an old Lenovo tablet running Firefox 68.11 in Android Kitkat (4.4) This device has never synced before, and as you know Mozilla, for reasons known only to themsel… (funda kabanzi)

I have an old Lenovo tablet running Firefox 68.11 in Android Kitkat (4.4)

This device has never synced before, and as you know Mozilla, for reasons known only to themselves, never made a simple bookmark export in the Android app.

My attempts to set up a sync has also failed, access to https://accounts.firefox.com is apparently inaccessible, the page never loads, except for the logo you can see below.

Am I just out of luck?

Asked by davexnet01 2 izinyanga ezidlule

Last reply by davexnet02 1 inyanga edlule

Everything is gone!!??!!!

Up until the last few days I had bookmarks, shortcuts etc saved on my phone and Firefox browser. Today I went to click on a shortcut that I regularly use, only to find i… (funda kabanzi)

Up until the last few days I had bookmarks, shortcuts etc saved on my phone and Firefox browser. Today I went to click on a shortcut that I regularly use, only to find it had been completely deleted from my phone! How did Firefox get access to my phone to remove these and to completely clear my history, bookmarks, shortcuts etc??? I never gave permission to access or to delete anything from my phone or browser!

Asked by Ciara 1 inyanga edlule

Sync and Save missing from Android

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to sett… (funda kabanzi)

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to settings and click "Sync and save data," then click "Ready to scan" and scan the QR code provided from my desktop account. The issue I am running into is that the "Sync and save data" option does not exist on my Firefox Android app. If I click on my profile on the phone, I can click "Sync" but it doesn't do anything. It does not work if I try to scan the QR code through the phone camera instead. I am at a loss for how to sync my Mozilla account on these two devices. My Firefox app is up to date. If anyone can help me I would appreciate it.

Asked by Katelyn 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

  • Kusonjululiwe

bug: unable to send tab from firefox nightly android (phone/tablet) to PC

as described, send tab function does not work one way (android to PC), but works fine from PC to android mobile phone/tablet. the pop-up error is the "Unable to send - RE… (funda kabanzi)

as described, send tab function does not work one way (android to PC), but works fine from PC to android mobile phone/tablet. the pop-up error is the "Unable to send - RETRY", and pressing 'RETRY' doesn't do anything. I am logged in to the mozilla account on both android devices, and firefox sync/syncing tabs work fine. not sure what's the issue

Firefox Nightly -both phone and tablet: 127.0a1 (Build #2016019535) Firefox version -laptop: 125.0.3

Asked by pn10eko 2 izinyanga ezidlule

Answered by pn10eko 2 izinyanga ezidlule

Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (funda kabanzi)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 2 izinyanga ezidlule

Last reply by DB 2 izinyanga ezidlule