I-Firefox ye-Android Isithangami Sokwesekwa

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

I have a strong phone sd 870 and 6gb ram so need to put the blame on that.. but this browser keeps refreshing the webpage as soon as I leave to other apps.. yes I tried with no battery restrictions but didn't solve the problem

Hello,

Firefox 120 is freezing my Android 11 phone when I start typing on the search bar (weirdly it start to happens when a space is inserted). It freezes so hard that pretty much it takes 30-min to 1 hour for the phone to restart or the battery to drain.

Reverting to 119.1.1 solves the problem immediately.

My guess would be that maybe the search bar or the suggestion related code introduced something weird, as I do have a lot of bookmarks. Nevertheless, it's definitely a new issue (been using Firefox mobile since first day around 2010) and introduced in 120.0.

Since the phone is hard freezing, I can't even connect in ADB and try to see any message hinting at what's wrong. If there's a crash trace maybe some info could be dug there.

Thanks in advance for the help!

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox handles Youtube player. As I touch to maximize the screen it is a painful process : the image rotates to a smaller rectangle and after some seconds finally fills up the screen. Once in full screen video player control no longer works. The same did not occur with Chrome , in full screen I used to have control. I noticed previously on my desktop running Windows 10 that Fireworks it is much slower to go full screen on Youtube and to exit full screen. I think Firefox handles with more difficulty the Youtube player than Chrome , or perhaps I am missing something. Unfortunately I think I will have to return to Chrome on Android.

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal.

Youtube seems to work fine on other browsers and I have tried all basic fixes, like deleting cache/data/reinstalling app etc. Appreciate any help.

Edit. Okay I managed to fix the issue so I'm adding the solution here in case anyone runs into this problem. Apparantly youtube playback decided to enable "ambient mode", a feature I didn't even know existed and seems to not play well with a phones resolution.

Just click the settings gear while the video is playing in landscape (mine is on the top right) and disable the "Ambient mode" feature.

Hope this helps.

(using 118.2.0) At times the navigation icons and the reload icon disappear from the task bar. When I go into Settings and then back to the browser page the icons are gone. They are still in the "3 dot" menu. The only way I have found to reappear them is to close the app (go into android task list and "swipe" it closed) and reopen it.

Any ideas/suggestions?

Hi,

I have been watching YouTube videos on firefox android and have been clicking ful screen and landscape has been fine. Then over night a few days ago, it stopped. When I turn the phone to landscape, the video sound is playing but the video is blank, with no picture. It is fine in normal portrait just not when I click full screen when it was working.

I've cleared the cache and history, I've even unistalled Firefox and reinstalled it twice, once from the play store and once as the apk but to no avail. I have also disabled adons, tried the picture to picture, and autoplay but nothing works.

Any help to rectify and return my viewing would be appreciated.

Hello,

I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't fix. - Samsung Galaxy SM-G965U running Android 10. - every error starts with java.lang.OutofMemoryError. - it never happens just on startup, just on auto fill, or some of the similar crash reports I've seen around here. - it does appear to be site-specific, but sometimes the site works and sometimes it does not: if I close the last tab after a crash, it will usually work for awhile. - Sync and disabling Add-ons doesnt fix it, although perhaps its worse with uBlock Origin enabled (not conclusively)

Thanks for any suggestions.

edited for clarity

Whenever I have Firefox for Android set as the default browser, the app causes lots of battery drain for no reason. I have not found any reason for this or any way to stop this, other than to not set FF as the default browser. Does anyone have any insight into this problem? This has been going on for many months now, on different devices. My current device is the Pixel 8 Pro. The screenshot shows exactly what I mean and the majority of this battery drain happened overnight when the phone was not being used.

Sometimes, when playing a video on a video uploader site such as YouTube, Naver Blog, Bilibili, Vimeo, or Dailymotion in Firefox for Android, there is an issue where the top bar and navigation buttons are not hidden when the player is switched to full screen.

Samsung Galaxy S23 Ultra updated to UI 6 and Android 14 and the share function in Firefox stopped working. It shows only download in PSF and print but no share to apps, like Facebook or Text or email, etc. I checked Edge and it works, so problem is with Firefox in Android 14.

When you first released the pull to refresh feature on Android, it worked good. However, for the last several releases, there is a noticeable delay when trying to scroll up and down. Say you are in the middle of a news article and you want to move up or down. It will just hang for a bit, rather than smoothly go up and down like normal. If I turn pull to refresh off, scrolling is normal. What I think might be happening is the pull to refresh feature is no longer recognizing to only work when at the top of a page. The only time you would want to pull down to refresh is at the top of the article. Otherwise, it shouldn't even be active. Don't really know what the real problem is though. It is a real bummer. I really like that feature. Having to go back to the old way of refreshing a page is super annoying. I hope you can figure it out. This issue has been going on for several releases/months. I didn't know how to report it. Perhaps the last three releases have had the issue.

Poco F2 Pro is hard crashing requiring device reboot, starting maybe a week ago, and has happened three times. I don't know if it's hardware related but I've not seen the behaviour in other apps. I'm not using beta version.

I have been experiencing high memory usage in Mozilla Firefox, which is impacting the overall performance of the browser and my system. Despite regular updates, the issue persists, especially during extended usage or with multiple tabs open. I've tried basic troubleshooting like updating Firefox, disabling unnecessary extensions, and clearing cache and cookies. However, the problem persists. Can you provide more specific guidance on addressing high memory usage in Firefox? Are there advanced settings or additional steps I can take to optimize memory management and improve the overall performance of the browser?"

Firefox on my android phone times out on any webpage whenever I am not connected to a Wi-Fi. All webpages and IP addresses timeout with no response. Same issue occurs on Firefox Beta app and Firefox Nightly. All other applications work as expected with full internet access on mobile data. The same pages/addresses respond as expected on Chrome and the built-in browser.

Simply put, all Firefox apps have no internet connectivity on mobile data.

Solutions I've attempted with no success or change: Re-install Firefox. Logging out of Firefox Sync. Clear Firefox data and cache. Disabling tracking protection. Disabling HTTPS-only mode. No proxy settings are enabled. Confirmed Firefox application has mobile data network privileges. Disabling, re-enabling mobile data network privs. Installing Firefox Beta and Firefox Nightly; same issue.

Another possibly related issue: Firefox does not follow routes from a Cisco AnyConnect VPN on my phone. Opening pages/IP addresses routed through the VPN are rejected or timeout as if the VPN is not active at all. The same pages/addresses respond as expected on Chrome and the built-in browser. This occurs over Wi-Fi as well, of course nothing works on mobile data as described above.

Device: Oneplus 8T (KB2003) OS: OxygenOS 13.1 (Android 13) Firefox version: 117.0.1

WHERE IS SUPPORT?? I've been waiting for support to acknowledge my question for over 3 weeks. In the mean time, I can't use firefox for search results because it doesn't search and there are no solutions to fix issue anywhere online. FRUSTRATED AND WAITING FOR SUPPORT. Thank you

On November 22nd, 2023, when the application got its last update, everytime I open a new tab it stops loading the website half-way. And it blocks every other tab I have saved for later from loading again. It works after I erase cache 5 or 6 times. I had no problems like this one in the past.

Since there is a workaround, perhaps we could be told if the issue is related to using an older Android version. (phone doesn't support newer versions). That would prevent myself and others from updating Firefox. For all of you working on Firefox (thank you!) but there is no reason to ensure it works with all versions of Android!

one plus 6t android version 11 Firefox version 120.0.0 (no add-ons)

After upgrading Firefox 118 to 120, reading mode has various issues. Sometimes the webpage looks the same (white background, small text). Sometimes an error is presented. Here is one example.

Link: https://support.mozilla.org/en-US/kb/how-install-firefox-windows Result: Cannot Complete Request (Additional information about this problem or error is currently unavailable) Work around: Copy link, Open DuckDuckGo.com, paste the link and then go to the webpage.

Interestingly, when using the paste & go workaround, some pages open in Reading Mode by default. (Dark background, white text, larger font) with the reading mode icon in blue. Selecting the reading mode button does exit reading mode.

The other, rarer, issue, is that reading mode appears the same as non-reading mode. Workaround works.