I-Firefox iOS Community Forum

Hello Mozilla Support Team, I am writing because my primary email address associated with my Mozilla/Firefox account has been compromised and I no longer have any access to it. Unfortunately, this prevents me from performing basic account management tasks. Specifically: • I would like to add and verify a new email address (*censored@outlook.com) as a secondary email so I can later promote it to primary. • However, when trying to add any secondary email, Mozilla sends a verification code/link to the current primary email address — which I cannot receive anymore. • As a result, I am completely locked out of updating or securing my account, even though I can still log in with my password (and possibly 2FA if set up). My new desired primary email is: *censored@outlook.com I have read the official documentation (e.g., https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts and https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information), which states that changing the primary email without prior secondary email setup is not possible for security reasons when the old primary is inaccessible. Questions: 1. Is there any exception, manual verification process, or alternative recovery method available in cases of compromised/lost primary email access? (For example, through identity verification, account recovery key if I have one, or support-assisted change?) 2. If no recovery is possible, can you please confirm that creating a brand-new Mozilla account with *censored@outlook.com is the only remaining option, and advise on how to best migrate my synced data (bookmarks, passwords, history, etc.) if still accessible on my devices? I understand the security implications and that Mozilla prioritizes protection against unauthorized changes — I just want to regain full control and secure my data properly. Thank you very much for your help and any guidance you can provide. Best regards, Francesco Intini

I am trying to update my account. I lost a job of 21 years and had my work email as my primary (as I thought I would be retiring with my company). I no longer have access to to that email and cannot remember my password because it automatically signed me on via faceID most of the time.

My old mail provider went out of business a d I need to edit my email. I am unable to receive the reset code going to the old email address. Does anyone know what to do?

My new email is <redacted>

Mod's note: removed the email address

Ich want to change my e-mail adress. It is not possible, because I will receive an e-mail to my old e-mail adress, which isn´t active any more, becaus it was hacked. What can I do?