I-Firefox Community Forum

The problem is illustrated in the first image attached: Google Maps shows no image, just solid black. This does not occur in browsers other than Firefox.

After restarting my laptop, the same problem persists, but on first going to the Google Maps website the usual image of my neighborhood flashes, then disappears to be replaced by the black.

The second attached image shows four possible causes and fixes offered by Google AI. I tried them all, and nothing made any difference. This image also shows that the thumbnail image appears when my cursor hovers over the tab in which Maps is open.

The only thing out of the ordinary I did before this problem occurred was browsing the Firefox Extensions on advice of Google AI to turn off the intrusive "Genius" AI pop-ups, but I didn't discover anything relevant and I don't think I made any changes.

I'd welcome any suggestions for what to try next,

Hello,

When attempting to download extensions on the addons.mozilla.org site, I am continually met with a "An Unexpected Error Occurred." Sometimes clearing cookies fixes the issue, although sometimes I have to clear cookies and restart the browser. This is an issue that has persisted despite changing profiles - even when creating brand new ones to check.

I am stumped because every other mozilla page seems to work fine and about:addons seems to work fine until I try to download one of the recommended extensions there. It then throws the same error, or my inputs just don't work. When I try to open an addons' page in a new tab it just doesn't load. The site will not load in Troubleshoot mode either.

My extensions seem to be working fine! Thus I am really stumped and cannot figure out the issue. I have tried turning my VPN (Proton) off, but that has not seemed to have an effect on the issue. I perused the form but didn't see anything immediately that seemed similar to my issue. Can anyone help?

When searching for any type of URL or page on Firefox, unexpected things have been occurring. The most common action is that the Recent Browsing page opens up instead of the page I was seeking. I can get to that page by clicking the tab, but it obviously should not be happening. Sometimes, I only see a completely blank page in white or gray. Again, I can get to the page by clicking the tab. A momentary blink occurs regularly when going to a new page.

I have cleaned up any unused or unimportant extensions and add-ons, since that was suggested as one cause. So far I have not taken a suggestion to clear all cookies and cache because of all the beneficial browsing that deletes. I have also not totally deleted the Firefox app because I am not sure a reinstall of all of my bookmarks, the homescreen with my 32 preset URLs, etc. will come back.

So I am looking for advice on what steps I should take to resolve this, in order of first taking the least destructive and problematic actions. Thanks, Joe