I-Firefox Community Forum

Hi, I'm having this problem on 2 PCs and I'm not sure what in the world is going on. It's not only this browser but I'm trying to get Firefox sorted.

When on sites like Walmart or Costco I'll be scrolling down, click on something, hit 'back'...and then it won't return me to where I left off.

I'm really at wits end. I don't know if I have viruses on both causing aberrant behavior.

If the internet were in it's infancy last century, this would be understandable...or again maybe I have two compromised machines. I'm on the Malwarebytes forum doing all kinds of things to no avail. Defender and Malwarebytes don't find anything.

Thanks if anyone can provide some help. I'm starting to consider a dastardly ipad at this point...

I can't download some pdfs, notably my bank statements. I CAN download some pdfs. Eg, I can download my car manual (although it's a process of downloading it to my Google Drive). However, trying to download my bank statements, Firefox gives me no options at all, and, indeed, I get an error message. Yet I CAN download my bank statements using Google Chrome! I've carefully checked all my Firefox settings, but nothing seems to address this problem. I've spoken to my bank, and they don't know why I can't download them either. When I try to download the statements, I get a screen saying it can't give me a 'Preview' (see attached screenshot), but there's a 'Download button. When I click that I get a white screen with the 'error' message:

"No API key found in request. request_id: d52e0732a3d10a75b1ec58534845c15c"

(2nd attached screenshot.)

I have asked about this before on this forum, but to no avail.

Last month I installed Firefox on my brand new Windows 11 PC. The PC is set up using UK English as the default language and all the applications, including Norton extensions in Firefox v 153.0.3 (64bit), install in English.

The one exception is the Norton AntiTrack extension downloaded and installed from MS Store. It installs in English on MS Edge, but on the same day installed from MS Store on Firefox in French.

I have uninstalled AntiTrack and Firefox from my PC and then reinstalled them after rebooting, but it still insists on reinstalling in French. I can find no way to change the language setting in AntiTrack.

Does anybody have any suggestions to solving this problem.

NB AntiTrack also installs in English on our Android tablet and phones.

After the most recent Firefox update all my bookmarks were scrambled. For example, when I open one marked Bank of America, I get Go Daddy. How do I restore my bookmarks to what they were before the update?

I use a paid for subscription to Gemini AI. It often creates "visuals" for me apparently using JSON code. These do not show up at all. Moreover, the buttoms and other UI controls do not display well in Firefox. Is there a way to fix this?

I have three email groups on Comcast.net. To view the members of these groups when using Foxfire, I have to put them into the addressee box. However, if I use MS Edge, I have no trouble viewing them by opening the group using the usual prompt. This has been going on for a long time. I am running Windows 11, but don't know the version of Firefox, just that it has been updated several times since the problem began.

It seems to be related to video playback but not sure. It was happening while a video was playing full screen, and also after stopping playing/hiding a non-full-screen video.

To catch the issue had to screen record at 240fps. I used Nvidia Overlay to record the issue, but was happening before the overlay was even enabled.

Disabled all addons, made no difference. HW acceleration on or off, still happened.

I tried turning on logs, and this always seemed to show up with the flash: ``` 2026-08-09 06:19:44.048000 UTC - [Parent 8388: Main Thread]: D/Widget GetWorkspaceId - calling AsyncUpdateWorkspaceID() 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget calling GetWindowDesktopId 2026-08-09 06:19:44.048000 UTC - [Parent 8388: Main Thread]: D/Widget GetWorkspaceId - calling AsyncUpdateWorkspaceID() 2026-08-09 06:19:44.048000 UTC - [Parent 8388: Main Thread]: D/Widget GetWorkspaceId - calling AsyncUpdateWorkspaceID() 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget called GetWindowDesktopId, hr=00000000 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget calling GetWindowDesktopId 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget called GetWindowDesktopId, hr=00000000 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget calling GetWindowDesktopId 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget called GetWindowDesktopId, hr=00000000 ```

Hello, i recently upgraded from a 4k monitor to a dual 4k ultrawide monitor, and have been having visual issues specifically on firefox and no other applications. when firefox is out of focus and i have a different window selected, the text in the firefox window becomes blurry

Hi. Every time I go into youtube, the sound cuts out after about an hour. I then have to go to settings, volume mixer and Mozilla Firefox and click on the X to get the sound back. Youtube has assured me this is not their problem, but a Mozilla one. I've been with Firefox for many many years and have never had this problem. Could you please advise me as to what to do about this ? Thank you.

Hello, I've been using Firefox for years, but last couple months or so - it's been losing Internet connection - I have to stop and restart it and all ok - somtimes for 5 mins - sometimes for 15 or so - but it's doing my head in :) Any help appreciated - Thanks

I sometimes sell items on sites such as eBay. When I try to copy and paste the picture (from my Photos) is just a weird symbol. If I go to a different computer it works! If I go to a different browser it works! When I open a weather App the radar is all washed out with different colors. What's the issue?

After reinstalling Firefox due to it being slow, no matter what settings, Firefox always opens and focuses on a new unwanted tab. But only if there are no extra tabs open except for my 5 pinned ones.

This behaviour started before I installed any Extensions.

How can I stop this?

I use Firefox in Windows 11, but when I close it and reopen it, my three open tabs are gone, it is supposed to open them, as checked in settings. I see the same thing happening in the MacOs, but no answers for Windows either.

Why the h377 did firefox change the screen shot tool by removing it from the address bar AND delete the center search bar, along with changing the location of all my recent web visit from the along the bottom of the screen? This is annoying and unhelpful to pc users, I need these functions back like they were in order to us your site on my pc. I donot and will never use firefox on my phone. If these functions are gone, then I will have leave as well. Either that or remove the update from my pc and cease ALL further updates.

I thought I was updating firefox today but the process lost the order of my book marks and makes them extremely hard to find. Some I used several times a day with one click. Now it takes me five clicks just to get to them and then a search. The old system worked perfectly for my purposes. Is there anyway to get back the old bookmarks tab and my old bookmarks in relatively decent order? The text promised me all my bookmarks,etc. I never would had clicked refresh if I had any idea this would be the outcome.