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Starting 24 hours ago, Firefox loads a blank Facebook page. Whether using my homepage bookmark or simply entering http://www.facebook.com, all I get is a blank page. I'v… (funda kabanzi)

Starting 24 hours ago, Firefox loads a blank Facebook page. Whether using my homepage bookmark or simply entering http://www.facebook.com, all I get is a blank page.

I've tried: Starting Firefox in safe mode, Clearing cache and cookies, Deleting/reinstalling Firefox, Restarting my router.

Firefox opens all other websites without issue. Chrome opens Facebook as expected. I'm using Firefox 81.0.2 (64-bit) Windows 10 Home 64-bit Version: 18363.1139

I've tried reading through the over 2,000 "suggested" help topics related to Facebook loading a blank page, but none of the ones I read address this issue. What am I missing?

Thank you in advance, Don

Asked by donmn763 5 ezinsukwini ezidlule

Last reply by donmn763 4 ezinsukwini ezidlule

Facebook doesn't work at all on Firefox anymore.

I now only have a blank white page on Facebook. It works in Microsoft Edge (a browser I have a strong dislike for), but not on FIrefox. It worked yesterday morning, but… (funda kabanzi)

I now only have a blank white page on Facebook. It works in Microsoft Edge (a browser I have a strong dislike for), but not on FIrefox. It worked yesterday morning, but since last night [10/16/2020].

Asked by vkk4 4 ezinsukwini ezidlule

Last reply by vkk4 4 ezinsukwini ezidlule

corrupted update

10/20/20 I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top … (funda kabanzi)

10/20/20

I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top - FF would not open. I backed up the profile, and did a clean install. When I finally got the backed up profile installed, it opened properly once and everything was there. When I opened it again, no book marks, and none of the buttons worked. FF didn't close properly, and I had to use Task Manager to shut down.

I ended up downloading the beta version, and it's worked just fine. The original profile works, so all bookmarks are there.

I see that FF released 82.0 this morning. Is it safe to try to install it, or is the beta version that I installed last night really 82, just hours before it was officially released?

Asked by finepoint 2 ezinsukwini ezidlule

Last reply by finepoint 1 usuku oludlule

Zotero Reference Software

Last night I noticed my Windows 10 64 bit machine did an auto update. Not sure this has anything to do with today's problem; maybe coincidence. Today I started the refere… (funda kabanzi)

Last night I noticed my Windows 10 64 bit machine did an auto update. Not sure this has anything to do with today's problem; maybe coincidence.

Today I started the reference software "Zotero" and the program cannot find the database of my papers. This is of course crucial for writing grants, references for my class that I teach etc. I have never seen this error before.

In Zotero help, this is listed as a Firefox problem, with a reload and other steps as a solution. I am leery of messing with my database as it has years of publications in it.

Any chance you could advise me on this or get FF to fix this? It will likely happen with future updates. My Firefox browser version is 81.0.2 and is up to date.

P.S. If you hit the "locate" option Zotero closes. It will not allow you to search for the database (see image attached)

Thanks.

Asked by rosenbloomaj 6 ezinsukwini ezidlule

Last reply by rosenbloomaj 6 ezinsukwini ezidlule

sort bookmarks alphabetically

I go to 'all bookmarks' and select the tab to order them alphabetically. They immediately sort. Lovely. However, when I exit that page, and later re-open Firefox and se… (funda kabanzi)

I go to 'all bookmarks' and select the tab to order them alphabetically. They immediately sort. Lovely. However, when I exit that page, and later re-open Firefox and select bookmarks, they are no longer sorted. Very frustrating.

Asked by cliverobertspilot 6 ezinsukwini ezidlule

Last reply by cliverobertspilot 6 ezinsukwini ezidlule

Cannot watch Channel 4 On Demand even though I am in the UK.

When I try to access content from channel 4, it says that I am not in the UK. https://www.channel4.com/programmes/first-dates/on-demand/55507-004 All add-ons disabled. Sa… (funda kabanzi)

When I try to access content from channel 4, it says that I am not in the UK. https://www.channel4.com/programmes/first-dates/on-demand/55507-004 All add-ons disabled. Same issue.

I am connected to a vpn and it is located in the UK. See the attached images.

I know that the vpn is fine because this works flawlessly in the google garbage browser. Actually, any browser at all. Just firefox remains blocked.

I tried with geo.enabled set to true and false as well.

Asked by matthewjmatthiesen 6 ezinsukwini ezidlule

Last reply by matthewjmatthiesen 5 ezinsukwini ezidlule

Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.com

I have been using Firefox to log into the ADP site ever since my company changed to them. Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.c… (funda kabanzi)

I have been using Firefox to log into the ADP site ever since my company changed to them.

Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.com

Not sure if this was after an update or not. It has worked until a few days ago. Chrome and IE works, but not FF.

ADP gives no errors, just comes back to the same login screen.

Curt

Asked by KidByte 1 usuku oludlule

Last reply by KidByte 1 usuku oludlule

Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (funda kabanzi)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 17 amahora adlule

Last reply by AlatorreInWA 8 amahora adlule

Firefox installed twice in two locations

Firefox is installed in two locations. C:/program files/mozilla firefox C:/users/xxxx/appdata/local/mozilla firefox They each have their own bookmarks and settings. I d… (funda kabanzi)

Firefox is installed in two locations. C:/program files/mozilla firefox C:/users/xxxx/appdata/local/mozilla firefox

They each have their own bookmarks and settings. I don't want this. How do I fix it?

Can I uninstall both of them and delete the respective folders and then install a fresh one? or what?

Asked by jstropp 1 isonto elidlule

Last reply by jstropp 6 ezinsukwini ezidlule

Same issue as in https://support.mozilla.org/en-US/questions/1175810

I'm presented with two pop-ups that I must dismiss, every time I restart the browser. The first one reads: User Account Control | Do you want to allow this application to… (funda kabanzi)

I'm presented with two pop-ups that I must dismiss, every time I restart the browser. The first one reads:

User Account Control | Do you want to allow this application to make changes to your device?

After dismissing that, a second pop-up appears, reading in part:

Firefox Software Updater | Firefox can't update to the latest version. | Download a fresh copy of Firefox and we'll help you to install it

Then I must choose either "Download Firefox" or "Not now."

Please understand that I must deal with these pop-ups despite the fact that my Firefox is current.

The solutions suggested in the answer to the above-referenced previous post are of no help.

I've consulted my computer manufacturer, which told me that this issue is strictly one with Firefox. I hope you can help.

Asked by Odin3 6 ezinsukwini ezidlule

Last reply by Odin3 6 ezinsukwini ezidlule

Default browser

I am using Windows 10 and want to make Firefox my default browser. However, when I go into settings to make it my default browser it doesn't show up as an option, only Bi… (funda kabanzi)

I am using Windows 10 and want to make Firefox my default browser. However, when I go into settings to make it my default browser it doesn't show up as an option, only Bing and I,E. - it isn't even in the MS store to download, What can I do?

Asked by Stuart 3 emasontweni adlule

Last reply by Stuart 6 ezinsukwini ezidlule

Firefox will not handle Paypal transactions - or even a login to its own site here!

Hi. I was a constant user of Firefox until a year or so ago. The bloat came in and I followed the hordes to Chrome. Chrome now has similar problems, (21 instances for … (funda kabanzi)

Hi. I was a constant user of Firefox until a year or so ago. The bloat came in and I followed the hordes to Chrome. Chrome now has similar problems, (21 instances for 3 sites? Really?), so I looked into Firefox once more and found it has apparently been updated. I took the plunge and reinstalled looking forward to easier browsing again. Hmmm.

I am a user of ebay and pay via Paypal. (Just saying that, I guess some of you know what is coming now.) I use Eset Internet Security which has always been very secure, easy to manage and has never given a problem with ebay or Paypal in any way with Chrome. I have it set to open a separate secure browser for Paypal transactions. Using Firefox I cannot get any Paypal transaction to complete.

It has a variety of issues which I seem to meet at random on the way. Sometimes it just refuses to start, the circling icon sits in the small secure browser screen which is empty white and spins ad infinitum. Sometimes it gets to an authentication screen with a picture of a code to type in, except the code is missing and the box is empty white. If I refresh, it shows the code but the first entry is always incorrect then the second entry, if I am offered it, is accepted and I continue to login. Once the login details have been entered and I see the message confirming the data has been sent to www.paypal.com, sometimes it stalls here again and never gets beyond that. Very occasionally I get past this and see a yellow pling with the message "Looks like this action is not supported. Please return and report this error so that we can support it in the future. (invalid client_ID or redirect_uri)". Well I am reporting it but I'm not holding my breath as this problem has been around for months if other people are to be believed.

I have cleared all cookies and caches and restarted Firefox. Nothing. I found a thread here where someone advised turning off location blocking for Paypal. No difference. Payments go through fine with Chrome so it can't be my security settings external to the browser, (Eset), and it can't be a Paypal issue. What is wrong with Firefox that such a necessary piece of functionality is either broken or is so unusual to set up that so many people, (I've searched so I have seen them), cannot make it work?

Any advice on this will be warmly welcomed.

Asked by Bordonbert 1 isonto elidlule

Last reply by Bordonbert 5 ezinsukwini ezidlule

Firefox delete my cookies without ask

Hi, since last Firefox update, my browser started to delete random cookies without sense and without ask, it's annoying to log in again in all my socials and emails... ev… (funda kabanzi)

Hi, since last Firefox update, my browser started to delete random cookies without sense and without ask, it's annoying to log in again in all my socials and emails... every 2 days i close Firefox without deleting anything and then Firefox deleted some cookies (not all), can anyone help me since i can't contact directly with Mozilla.

Greetings.

Asked by Oscar 4 emasontweni adlule

Last reply by Oscar 4 ezinsukwini ezidlule

Can't change print paper size

Hi, So the default paper size for the printer keeps on defaulting to letter. When we require A4. In previous versions this could be fixed by changing paper_data to 9. How… (funda kabanzi)

Hi,

So the default paper size for the printer keeps on defaulting to letter. When we require A4.

In previous versions this could be fixed by changing paper_data to 9.

However on the latest version of Firefox this option is no longer there. Instead it is replaced with print_paper_id. I have tried different values and this will not work.

Any ideas on how we can get this to default to A4 as the paper size?

Thanks.

Asked by rog3 1 usuku oludlule

Last reply by rog3 1 usuku oludlule

Logins and passwords still not saved

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are au… (funda kabanzi)

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are automatically filled when I move the cursor to the Username and Password fields, but I still have to click Log In. As soon as I log out and log in I am asked to "Sign In" again. I tried manually adding a website to the "Saved Logins" but that did not help. Using Windows 10 64bit.

Asked by steenwinther 2 ezinsukwini ezidlule

Last reply by steenwinther 3 amahora adlule

MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING caused by ocsp must staple, SSL labs says stapling is OK

Hi, I'm getting a MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING error on my website cubox.dev Using Firefox Developer Edition. Nginx is configured to ocsp response, and… (funda kabanzi)

Hi,

I'm getting a MOZILLA_PKIX_ERROR_REQUIRED_TLS_FEATURE_MISSING error on my website cubox.dev Using Firefox Developer Edition.

Nginx is configured to ocsp response, and disabling this flag in the advanced settings in Firefox fixes this issue, but I can't ask everyone to do that. SSLLabs are indicating that ocsp stapling is working fine: https://www.ssllabs.com/ssltest/analyze.html?d=imonia.fr&s=89.163.242.17&hideResults=on

Could someone tell me why this is an issue? Is there a problem with the way my server is stapling my responses? You can test against my server: cubox.dev

Thanks

Asked by Andy Pilate 4 izinyanga ezidlule

Last reply by Andy Pilate 4 izinyanga ezidlule

Create Desktop Shortcut to website without drag and drop method

How can I create a desktop shortcut to a website without using the drag and drop method? I am the teacher of a blind student who used the NVDA screenreader. Drag and drop… (funda kabanzi)

How can I create a desktop shortcut to a website without using the drag and drop method? I am the teacher of a blind student who used the NVDA screenreader. Drag and drop just really isn't accessible to her. Are there other ways to create desktop shortcuts (specifically to google drive)?

Asked by jdinis1006 1 isonto elidlule

Last reply by jdinis1006 2 ezinsukwini ezidlule

Tab crashing EXCEPTION_ACCESS_VIOLATION_READ

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have… (funda kabanzi)

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have any ideas on this? I had a game running at the time of the most recent crash but that was working just fine.

10/20 bp-b5d3c899-8b72-483c-9c7b-667840201020

10/16 Day of the BSOD

bp-bbfaac34-3c22-4c20-88a7-183d50201017 bp-8835f44a-ac4f-4c3f-8ebd-ab0530201017

Asked by Hikki 2 ezinsukwini ezidlule

Last reply by Hikki 2 ezinsukwini ezidlule

Thermal printer doesn't print after update to Firefox 82.0

Printing at thermal printer works before. After firefox update itself to 82.0 version - printer roll out only 1cm of clean paper. At about:config was tried all: print_pap… (funda kabanzi)

Printing at thermal printer works before. After firefox update itself to 82.0 version - printer roll out only 1cm of clean paper. At about:config was tried all: print_paper_height, print_paper_weight, print_shrink_to_fit, dosen other options. Printing works only if i set print.tab_modal.enabled to true. But i need silent print also, and with print.always_print_silent it's not working.

Asked by krozavrang 1 usuku oludlule

Last reply by krozavrang 1 usuku oludlule