Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (funda kabanzi)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by 1319324245 2 izinyanga ezidlule

Answered by 1319324245 2 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

My mozilla account was blocked for security reasons

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but… (funda kabanzi)

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but now mozilla is blocking me to log in any ideas what i shoud do? Thank you in advice.

Asked by pi4a955 6 izinyanga ezidlule

Answered by cor-el 6 izinyanga ezidlule

  • Kusonjululiwe
  • Ikhiyiwe
  • Okugcinwe kunqolobane

Can you please merge my old Firefox account that had my work email that I no longer have access to with my new Firefox account?

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account. [Personal information removed by… (funda kabanzi)

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by CAPTWendy 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

How to change the email shown on my settings?

I have a HUGE problem My sign-in email address does not exist any longer and I have no clue how to get rid of it. I try to change the email to my secondary email but it… (funda kabanzi)

I have a HUGE problem

My sign-in email address does not exist any longer and I have no clue how to get rid of it.

I try to change the email to my secondary email but it wants to send a verification to the old email address.

I can't do that because the eprmary email doesn't exist unless someone else owns it, lord I hope no one has it.

So how can I get rid of the dead email address? How do I make my secondary email the only email address? I can always add a secondary later.

Without this I cannot sync all my Firefox settings & bookmarks across all my devices!

Thank you in advance for any help I can get.

Asked by SHEILA & STEVE'S FF 1 unyaka odlule

Answered by Wesley Branton 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and … (funda kabanzi)

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Asked by sgk11 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

can't login with my mail (mail domain is closed)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my andro… (funda kabanzi)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my android phone now. What I can do with it?

Asked by Gozya 1 unyaka odlule

Answered by Chris Ilias 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

cannot get logged in to my firefox

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I c… (funda kabanzi)

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Asked by tlconnors10 1 unyaka odlule

Answered by jscher2000 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Account blocking

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us kno… (funda kabanzi)

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

Asked by Hazzard 1 unyaka odlule

Answered by McCoy 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

I want to change my account email to the one I use for Thunderbird by adding it - Firefox tells me that account already exists.

I want to close down the email address that I use for Firefox and use the one that I use for Thunderbird. I have treid to add this address as a second one (to my Firefox … (funda kabanzi)

I want to close down the email address that I use for Firefox and use the one that I use for Thunderbird. I have treid to add this address as a second one (to my Firefox account) but all get is that this address already exists.

I am using a PC with Windows 10 (well two actually) with synced accounts on an iPhone and an iPad.

Asked by meltonpieman2 1 unyaka odlule

Answered by Wesley Branton 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

I am unable to sync to my account. The email gets returned.

I have had problems with Firefox Sync for a while. I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email g… (funda kabanzi)

I have had problems with Firefox Sync for a while.

I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email gets returned.

I have bypassed this problem a number of times. I am not sure about the exact solution, but either waiting for 24 hours since last attempt to login or fiddling with Firefox Sync settings through my phone which is already logged in seemed to have helped.

Fiddling with phone settings does not work anymore. It may have never worked. I have not waited 24 hours since last attempt to login as well, so that could be the fix I am looking for. However, the main problem I have, is that I cannot bypass it in any other way. I am able to login to Firefox Screenshots for example with my account, but I cannot sign in to my Firefox account itself. It is not a good user experience.

I understand that this might be used for my own sake, to protect my account from potential intruders...however, I am very dissatisfied with not being able to sign it to my account for over couple of days because of such restrictions.

I do not think anyone can do anything about this, it will probably require redesigning existing safety measures just to deal with this obscure problem. I will wait for 24 hours and will update this post after I get the result. Maybe I can help someone else who is on the same boat as I am. I could not see similar problem on the internet other than a few, of which did not portray the problem in a way that I found relatable.

But maybe there is another way unbeknownst to me.

Either way, thank you for reading. I hope you have a nice day.

Asked by 0rganic 1 unyaka odlule

Answered by stomlinson 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

having problems with updating. You tell me that you have sent me an email (three times) but I haven't had them

problem is as in Question. I haven't used FF in a while so had this email from you: New sign-in to Firefox For added security, please confirm this sign-in from the follo… (funda kabanzi)

problem is as in Question. I haven't used FF in a while so had this email from you: New sign-in to Firefox For added security, please confirm this sign-in from the following device:

But I kept being told my Username/Password were wrong so I clicked on Forgot password, then Forgot Username and both times there was an on-screen message "email has been sent" but I didn't receive it. SOS please!! Thanks

Asked by TaffyOutlane 1 unyaka odlule

Answered by Scribe 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

new password won't work on old lab top.

I had to reset my password login, I lost mine, I tried to get a recovery link sent to my Email but after 2 attemps and 1hr no link was sent. I downloaded fire fox on my… (funda kabanzi)

I had to reset my password login, I lost mine, I tried to get a recovery link sent to my Email but after 2 attemps and 1hr no link was sent.

 I downloaded  fire fox on my new lab top and added the new password on it now both  lab tops won't accept the new password , I finaly had a link sent to my Email to change the pass, I did that 3 times was told it was sussess took me to login were was told pass did not match

Please help

Asked by 74bill 1 unyaka odlule

Answered by 74bill 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Unable to login to account

I am having all sorts of problems. I want to login to the user forum, but I keep getting the message that my user name is incorrect. How can I resolve this problem so t… (funda kabanzi)

I am having all sorts of problems. I want to login to the user forum, but I keep getting the message that my user name is incorrect. How can I resolve this problem so that I can login, and ask questions concerning my other problems with Firefox?

Any help is greatly appreciated!

Asked by Shelbyw50 1 unyaka odlule

Answered by James 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Can't make secondary email my primary email even though I followed instructions! Now what do I do?

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried t… (funda kabanzi)

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.

Asked by Muffers 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Can't log in my firefox sync account

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery code… (funda kabanzi)

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery codes!

Asked by fankata 1 unyaka odlule

Answered by fankata 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Can't log in.

My wife is having difficulty logging in to support.mozilla.org. She has tried both Firefox and IE, cleared cache and cookies, reset her password at least a dozen times, … (funda kabanzi)

My wife is having difficulty logging in to support.mozilla.org. She has tried both Firefox and IE, cleared cache and cookies, reset her password at least a dozen times, but still can't log in here. I've run out of ideas of what to try. Suggestions?

Asked by tamhas 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Account has been locked: confirm email was returned

I use domain mail as my Firefox account. Yesterday I move domain mail to Yandex and I try to login Firefox in a new devices. My account has been locked because confirm em… (funda kabanzi)

I use domain mail as my Firefox account. Yesterday I move domain mail to Yandex and I try to login Firefox in a new devices. My account has been locked because confirm email was returned.

Asked by WordlessEcho 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

email with user name not received

Your system keeps telling me that you have sent an email but nothing turns up - and yes I have checked my junk file folder and there is nothing in there. [Personal inform… (funda kabanzi)

Your system keeps telling me that you have sent an email but nothing turns up - and yes I have checked my junk file folder and there is nothing in there.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Sandgroper48 1 unyaka odlule

Answered by McCoy 1 unyaka odlule