Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in fignin@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (funda kabanzi)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in fignin@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Asked by Титан 2 1 inyanga edlule

Last reply by Титан 2 3 emasontweni adlule

How do I get help unlocking my account?

I have a Firefox account associated with an e-mail account that wasn't working for a while. It's working again, but when I try to login, I get this message: "he confirmat… (funda kabanzi)

I have a Firefox account associated with an e-mail account that wasn't working for a while. It's working again, but when I try to login, I get this message: "he confirmation email we sent to ****@******.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." How do I get this help? The link sends me to the support forum.

Asked by brad30 4 emasontweni adlule

Last reply by brad30 3 emasontweni adlule

forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (funda kabanzi)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

Asked by john508robinson 4 emasontweni adlule

Last reply by cor-el 4 emasontweni adlule

Password change

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com>… (funda kabanzi)

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com> with links but unfortunately the link and as a matter of fact the whole email is kind of broken, the link the i was provided was sending me to the the firefox accounts page and it says "Bad Request" Invalid parameter:ui, i can't log in, i cant change passwords, i tried multiple times but no solutions so far. tried refreshing, tried copying the link manually, something is missing.

Asked by Denis 1 inyanga edlule

Last reply by Roland Tanglao 1 inyanga edlule

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (funda kabanzi)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Asked by 029gautam 1 inyanga edlule

Last reply by Wesley Branton 1 inyanga edlule

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (funda kabanzi)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Asked by maciejszupiluk 5 izinyanga ezidlule

Last reply by AliceWyman 1 inyanga edlule

Ive just left my company, and now have no access to email. i just tried to access my account but email verifcation bounced, so now my account is locked. help!

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have… (funda kabanzi)

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have a secondary email address set). I know dumb....

so now my account is locked and i have no way of accessing the primary email.

I need to acceess a heap of passwords and bookmarks...

thankfully ive logged into my account here so I can ask for help.

is there a way to add a secondary email to my account? pls help Brad

Asked by anderson4 3 izinyanga ezidlule

Last reply by FredMcD 3 izinyanga ezidlule

I'm trying to verify if someone stole my browser information under my email address z @comcast.net I'm getting the verifycation email but not able to access

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure… (funda kabanzi)

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure it. When I entered my email address z @comcast.net I received the verification code in my inbox but the new account display gave error code email returned misspelled.

I'm afraid my browser was hacked for my saved bookmark information and access. When I did get it back after rebooting Mozilla requested a new profile so I created "default user - zisses no additional user".

I then went back in and created the support account under the email x @gmail.com - I have attached below both of the verification codes I recieived from trying to create the support account. The zpggre account does not grant me access so can you be sure someone isn't accessing my information with it's use and please let me know what if anything is fraudulent and shut if down?

Asked by zissesrealestate 3 izinyanga ezidlule

Last reply by FredMcD 3 izinyanga ezidlule

Can someone change my account's primary email?

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstal… (funda kabanzi)

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

Asked by Ricardo 3 izinyanga ezidlule

Last reply by Ricardo 3 izinyanga ezidlule

  • Kusonjululiwe

My mozilla account was blocked for security reasons

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but… (funda kabanzi)

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but now mozilla is blocking me to log in any ideas what i shoud do? Thank you in advice.

Asked by pi4a955 4 izinyanga ezidlule

Answered by cor-el 4 izinyanga ezidlule

How do I disable email confrimation for signing in into firefox account?

When I log in into firefox sync from the new device, I'm being asked to provide verification code from email. I have not enabled 2FA, I do nto want this as it does not ad… (funda kabanzi)

When I log in into firefox sync from the new device, I'm being asked to provide verification code from email.

I have not enabled 2FA, I do nto want this as it does not add any security to log in, and is just a bother, especially since emails form Mozilla are treated as phishing and/or spam.

How do I disable this "feature"?

Asked by marcin.raczkowski 4 izinyanga ezidlule

Last reply by marcin.raczkowski 4 izinyanga ezidlule

change email address

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the… (funda kabanzi)

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the old one what do i do?

Asked by nichunter245 4 izinyanga ezidlule

Last reply by cor-el 4 izinyanga ezidlule

problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (funda kabanzi)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

Asked by elnoichi 5 izinyanga ezidlule

Last reply by cor-el 5 izinyanga ezidlule

locked account

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we ca… (funda kabanzi)

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

Asked by cloud46 5 izinyanga ezidlule

Last reply by McCoy 5 izinyanga ezidlule

  • Okugcinwe kunqolobane

I am not receiving the account confirmation emails to set up sync on a new macbook

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I… (funda kabanzi)

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

Asked by Joe Carter 7 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

I haven't received my confirmation email

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last ho… (funda kabanzi)

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last hope for understanding. Unblock your account and allow you to confirm your email again.

Asked by Kharon 8 izinyanga ezidlule

Last reply by Kharon 8 izinyanga ezidlule

  • Kusonjululiwe
  • Ikhiyiwe
  • Okugcinwe kunqolobane

Can you please merge my old Firefox account that had my work email that I no longer have access to with my new Firefox account?

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account. [Personal information removed by… (funda kabanzi)

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by CAPTWendy 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

How to change the email shown on my settings?

I have a HUGE problem My sign-in email address does not exist any longer and I have no clue how to get rid of it. I try to change the email to my secondary email but it… (funda kabanzi)

I have a HUGE problem

My sign-in email address does not exist any longer and I have no clue how to get rid of it.

I try to change the email to my secondary email but it wants to send a verification to the old email address.

I can't do that because the eprmary email doesn't exist unless someone else owns it, lord I hope no one has it.

So how can I get rid of the dead email address? How do I make my secondary email the only email address? I can always add a secondary later.

Without this I cannot sync all my Firefox settings & bookmarks across all my devices!

Thank you in advance for any help I can get.

Asked by SHEILA & STEVE'S FF 1 unyaka odlule

Answered by Wesley Branton 12 izinyanga ezidlule