I run a computer on Windows XP. I have been hesitant to update my version of Firefox because of this problem. My last, fully functional, version of Firefox was version 42… (funda kabanzi)
I run a computer on Windows XP. I have been hesitant to update my version of Firefox because of this problem. My last, fully functional, version of Firefox was version 42.0.x and I have just updated to version 52.9.0 (32-bit). if you need further information about my computer or anything else related to this issue please do not hesitate to ask.
My bookmarks menu drops down just fine, I have links in my Bookmarks Toolbar, and all links are very functional. I click on my Bookmarks menu and go to any link saved in my favorites then click the link nothing happens. The same thing goes for the links in my Bookmarks Toolbar. The only way I can get any links to work is to click and drag them into a new tab. This is not how a web browser should function. Can anyone please help me?
Here is my Troubleshooting Information:
Application Basics
Name: Firefox
Version: 52.9.0
Build ID: 20180621064021
Update Channel: esr-cck-mozilla-EMEfree
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0
OS: Windows_NT 5.1
Multiprocess Windows: 0/1 (Disabled by add-ons)
Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports (including 2 pending crashes in the given time range)
Extensions
Name: Adblock Plus
Version: 2.8.2
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Application Update Service Helper
Version: 2.0
Enabled: true
ID: aushelper@mozilla.org
Name: Close All Tabs Button
Version: 1.3
Enabled: true
ID: close-all-tabs-single@codefisher.org
Name: Close Tab Button
Version: 1.6
Enabled: true
ID: close-tab-single@codefisher.org
Name: Flash Control
Version: 2.1.4
Enabled: true
ID: jid1-sNL73VCI4UB0Fw@jetpack
Name: Go to Bottom of Page Button
Version: 1.3
Enabled: true
ID: bottom-page-single@codefisher.org
Name: Go to Top of Page Button
Version: 1.3
Enabled: true
ID: top-page-single@codefisher.org
Name: Google Disconnect
Version: 2.4.2.1-signed.1-signed
Enabled: true
ID: google@disconnect.me
Name: Lazarus: Form Recovery
Version: 2.3.1-signed.1-signed
Enabled: true
ID: lazarus@interclue.com
Name: Multi-process staged rollout
Version: 1.10
Enabled: true
ID: e10srollout@mozilla.org
Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com
Name: Reload Tabs Button
Version: 1.3
Enabled: true
ID: reload-all-tabs-single@codefisher.org
Name: Stop All Button
Version: 1.4
Enabled: true
ID: stop-all-single@codefisher.org
Name: Super Tab Mode
Version: 2.00.1-signed.1-signed
Enabled: true
ID: {752a85d4-68d6-48ae-ab7d-6640f5f75d85}
Name: Tab Utilities
Version: 1.5.28.1.1-signed.1-signed
Enabled: true
ID: tabutils@ithinc.cn
Name: Undo Close Tab Button
Version: 1.7
Enabled: true
ID: undo-close-tab-buttons-single@codefisher.org
Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org
Name: Bookmark Sidebar Button
Version: 1.1.1
Enabled: false
ID: 5246bde8b000c898ae0c8e6fb26a6748@button.codefisher.org
Name: Flash and Video Download
Version: 2.10
Enabled: false
ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Name: History Sidebar Button
Version: 1.1.1
Enabled: false
ID: 8027b13e6da9264ce88881acaed64218@button.codefisher.org
Name: Java Quick Starter
Version: 1.0
Enabled: false
ID: jqs@sun.com
Name: Microsoft .NET Framework Assistant
Version: 1.2.1
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}
Name: New Tab Button
Version: 1.1.1
Enabled: false
ID: 0d4168998e27699023fb2217bdb3c444@button.codefisher.org
Name: New Window Button
Version: 1.1.1
Enabled: false
ID: 3bbac2d2507ef028f0b6dd5c6f1fb3bd@button.codefisher.org
Name: Reload Button
Version: 1.1.1
Enabled: false
ID: 3ea4ff900b129227e0a5beca5a798746@button.codefisher.org
Name: Sidebar Button
Version: 1.1.1
Enabled: false
ID: 47e389c03c1b547f4debb69904980c9b@button.codefisher.org
Name: Stop Button
Version: 1.1.1
Enabled: false
ID: d4743e049aabc5978da936b476cd3138@button.codefisher.org
Graphics
Features
Compositing: Direct3D 9
Asynchronous Pan/Zoom: none
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D9 vs_3_0 ps_3_0)
WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
Hardware H264 Decoding: No; Failed to create H264 decoder
Audio Backend: winmm
DirectWrite: false (0.0.0.0)
GPU #1
Active: Yes
Description: AMD Radeon HD 6900 Series
Vendor ID: 0x1002
Device ID: 0x6718
Driver Version: 9.0.100.1000
Driver Date: 4-11-2013
Drivers: ati2dvag
Subsys ID: 00000000
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
D3D11_COMPOSITING:
unavailable by runtime: Direct3D11 not available on this computer
DIRECT2D:
unavailable by default: Direct2D is not available on Windows XP
D3D11_HW_ANGLE:
disabled by env: D3D11 compositing is disabled
Important Modified Preferences
accessibility.blockautorefresh: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.download.importedFromSqlite: true
browser.download.useDownloadDir: false
browser.link.open_newwindow.restriction: 0
browser.places.smartBookmarksVersion: 8
browser.search.update: false
browser.search.useDBForOrder: true
browser.sessionstore.max_tabs_undo: 25
browser.sessionstore.upgradeBackup.latestBuildID: 20180621064021
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20180621064021
browser.startup.homepage_override.mstone: 52.9.0
browser.tabs.closeWindowWithLastTab: false
browser.tabs.drawInTitlebar: false
browser.tabs.loadBookmarksInBackground: true
browser.tabs.remote.autostart.2: true
dom.apps.reset-permissions: true
dom.max_script_run_time: 0
dom.mozApps.used: true
extensions.lastAppVersion: 52.9.0
font.internaluseonly.changed: false
general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729)
gfx.crash-guard.d3d11layers.appVersion: 52.9.0
gfx.crash-guard.d3d11layers.deviceID: 0x6718
gfx.crash-guard.d3d11layers.driverVersion: 9.0.100.1000
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.glcontext: 2
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x6718
gfx.driver-init.driverVersion: 9.0.100.1000
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
keyword.URL: http://www.bing.com/search
media.gmp-gmpopenh264.abi: x86-msvc-x86
media.gmp-gmpopenh264.lastUpdate: 1545715191
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20180621064021
media.gmp-manager.lastCheck: 1545716112
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: true
network.cookie.cookieBehavior: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1545639255
places.history.expiration.transient_current_max_pages: 102658
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.np32dsw: 1
plugin.state.npqtplugin: 2
plugin.state.npwmsdrm: 2
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.popups.showBrowserMessage: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.sandbox.content.tempDirSuffix: {6e048698-fd17-4471-9061-bc903485a00b}
security.ssl.errorReporting.automatic: true
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1544951279
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.13.1
Version in use: 4.13.1
NSS
Expected minimum version: 3.28.6
Version in use: 3.28.6
NSSSMIME
Expected minimum version: 3.28.6
Version in use: 3.28.6
NSSSSL
Expected minimum version: 3.28.6
Version in use: 3.28.6
NSSUTIL
Expected minimum version: 3.28.6
Version in use: 3.28.6
Experimental Features
Sandbox
Content Process Sandbox Level: 1
