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Getting 500 Error when attempting to sign into Firefox Sync

Subject says it all. First notice of the problem was when I couldn't send tabs to my mini so I logged out of sync on that computer and tried to log back in. Any help wo… (funda kabanzi)

Subject says it all. First notice of the problem was when I couldn't send tabs to my mini so I logged out of sync on that computer and tried to log back in. Any help would be appreciated. Thanks.

This is what I get:


500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

Ji@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:521687 initializeInterTabChannel@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:553849 initializeDeps/<@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:554083

Asked by photonboy 6 ezinsukwini ezidlule

  • Okugcinwe kunqolobane

Can't connect to FF-Sync "unexpected error"

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the err… (funda kabanzi)

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the error occurs. At my working-pc everythings fine... - Logging completely out of the account and back in doesn't help. - Also restoring the password and create a new account doesn't help. - Also restoring firefox to factory default doesn't work.

No more idea how I can solve this...

Everything else is working with no internet-connection-problems and a proxy is not in use.

Does FF-Sync use a special port for sync or something that my router maybe does block?

Thanks and Greetz, Claudio

Asked by Comyn 4 iminyaka edlule

Last reply by guigs 4 iminyaka edlule

  • Okugcinwe kunqolobane

Why won't my Firefox sync? 500 Error

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it … (funda kabanzi)

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it just gives me a screen that says '500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix." with a big blue 'Home' button that takes me nowhere (see image attached).

Asked by sebaker24 4 iminyaka edlule

Last reply by cor-el 4 iminyaka edlule

  • Okugcinwe kunqolobane

locked out of sync account

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered. Here is a screen shot of the error… (funda kabanzi)

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered.

Here is a screen shot of the error message I am receiving.

Asked by onlinesyncsupport 4 iminyaka edlule

Last reply by John99 4 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox suddenly slow (March 9, 2018) - is it sync?

Firefox has become completely unusable for me because it has become very slow. It was fine on this computer (newer i7, 32GB ram, ssd) last weekend but not this. It is act… (funda kabanzi)

Firefox has become completely unusable for me because it has become very slow. It was fine on this computer (newer i7, 32GB ram, ssd) last weekend but not this. It is actually happening on two different computers. It becomes impossible to type (echo is seconds and windows reports that the application is not responsive).

However sysinternals procexp doesn't report anything much unusual for the computer as whole or FF. Speed test shows that my internet connection is fine and Chrome is working normally

I have paired sync down to only bookmarks and add-ons of which there are only 5.

The problem may be due to sync - FF seems to perform normally in safe mode or before it has asked for the master password.

I have a beef with visibility around sync - it doesn't seem to be possible to see how often it is running, how much data it is sending, how many disk writes are happening.

I am submitting this report from Chrome because FF is unusable.

Asked by bryan.kramer 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (funda kabanzi)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Asked by Painxsama 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Sync not syncing

Hello, i just changed HDD to SSD in my laptop, installed new Windows, instaled Firefox, logged in, it says synced, but i dont have my bookmarks, history, tabs, nothing. I… (funda kabanzi)

Hello, i just changed HDD to SSD in my laptop, installed new Windows, instaled Firefox, logged in, it says synced, but i dont have my bookmarks, history, tabs, nothing.

If i look into Manage acccount -> Devices and apps -> There is current device synced and also previous device synced few hours ago, but nothing from previous device is synced. Before i wiped old HDD i checked everything, so all was synced (tabs, bookmarks, ...). When i did just system reinstal last time, it was syncing correctly.

Thank you for help.

Asked by Tmthetom 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

bookmarks not synchronised in account?

Hello, I have a sync account and believed the bookmarks data was saved online. I reset windows and lost all my bookmarks in firefox ! (I had plenty..) Please anyone can t… (funda kabanzi)

Hello,

I have a sync account and believed the bookmarks data was saved online. I reset windows and lost all my bookmarks in firefox ! (I had plenty..)

Please anyone can tell me if there is a way to recover them?

I already tried the backup & restore solution available in "Show all bookmarks" in bookmarks menu. Thank you for your help

raxer

Asked by raxer 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

аккаунт в Firefox и пропавшие закладки,пароли,сайты!

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после … (funda kabanzi)

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после чего скачивал Mozilla Firefox заходил в аккаунт Firefox и все закладки,пароли,сайты были всегда на своем месте.Сегодня переустановил Windows установил Mozilla Firefox,зашел в аккаунт Firefox и обнаружил что нет ни одной закладки которые я сохранял многие годы.ни одного пароля ни чего все исчезло и не понятно почему,хотя вчера вечером я еще пользовался и закладками и пароля. Параметры синхронизации: Выберите, что нужно синхронизировать на ваших устройствах при помощи Firefox. 1.Закладки, 2.Открытые вкладки, 3.Логины, 4.Историю, 5.Дополнения, 6.Настройки все эти параметры включены! да и опять не первый год пользуюсь Mozilla Firefox ,сколько раз уже за эти годы переустанавливал Windows и Mozilla Firefox всегда все работало отлично.мне именно эта функция и нравилась Mozilla Firefox что все сайты,пароли и закладки сохраняются на аккаунте и не нужно их постоянно искать и вводить. Как восстановить все те закладки,пароли и т.д. что было на аккаунте Mozilla Firefox!?

Asked by 69STALKER69 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox Sync silently errors out as it's trying to download an add-on

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing: 1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.… (funda kabanzi)

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing:

1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.org/firefox/downloads/file/951074/session_sync-3.0.2-an+fx-linux.xpi?src=sync: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/FileUtils.jsm :: FileUtils_getDir :: line 64" data: no] Stack trace: FileUtils_getDir()@resource://gre/modules/FileUtils.jsm:64 < getTemporaryFile()@resource://gre/modules/addons/XPIInstall.jsm:1017 < openChannel()@resource://gre/modules/addons/XPIInstall.jsm:2244 < startDownload()@resource://gre/modules/addons/XPIInstall.jsm:2237 < install()@resource://gre/modules/addons/XPIInstall.jsm:2176 < install()@resource://gre/modules/addons/XPIInstall.jsm:2648 < installAddonFromSearchResult/<()@resource://services-sync/addonutils.js:147 < handleInstall()@resource://services-sync/addonutils.js:53 < safeCall()@resource://gre/modules/AddonManager.jsm:188 < makeSafe/<()@resource://gre/modules/AddonManager.jsm:203 < waitForSyncCallback()@resource://services-common/async.js:97 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:166 < create()@resource://services-sync/engines/addons.js:317 < applyIncoming()@resource://services-sync/engines.js:361

I am the owner of the my home directory and permissions on mozilla directory tree are 755.

It appears that this error is also affecting regular downloads from all websites. I have treid creating a new, empty profile and still get the error.

All i get is this message in a popup:

"[null] could not be saved, because an unknown error occurred.

Try saving to a different location."

Asked by progkix 2 iminyaka edlule

Last reply by user1494117 2 iminyaka edlule

  • Okugcinwe kunqolobane

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device?

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options … (funda kabanzi)

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options for accessing Firefox sync.

Asked by DrCJHarrisChin 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Sync not working on one system

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is runni… (funda kabanzi)

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is running FireFox 52.8.0. What is odd is that I was able to register the system with sync, but when I click on the sync icon, nothing happens. The sync logs indicate some errors:

1527247286244	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIKeyObjectFactory.keyFromString]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: resource://services-crypto/utils.js :: makeHMACKey :: line 120"  data: no] Stack trace: makeHMACKey()@resource://services-crypto/utils.js:120 < hkdf()@resource://services-crypto/utils.js:144 < deriveHawkCredentials()@resource://services-common/hawkrequest.js:132 < this.FxAccountsClient.prototype.signCertificate()@resource://gre/modules/FxAccountsClient.jsm:315 < FxAccountsInternal.prototype.getCertificateSigned()@resource://gre/modules/FxAccounts.jsm:986 < FxAccountsInternal.prototype.getKeypairAndCertificate<()@resource://gre/modules/FxAccounts.jsm:1060 < TaskImpl_run()@resource://gre/modules/Task.jsm:319 < Handler.prototype.process()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:932 < this.PromiseWalker.walkerLoop()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:813 < this.PromiseWalker.scheduleWalkerLoop/<()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:747
1527247286244	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286248	FirefoxAccounts	ERROR	Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getSignedInUserProfile/<@FxAccounts.jsm:1524:35

Jon

Asked by irishjd 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox won't backup synced mobile bookmarks

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also … (funda kabanzi)

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also does not save mobile bookmarks. Sync by itself is usually enough to preserve all my bookmarks, but I made the mistake of installing FF ESR alongside regular FF which screwed everything up; it would have been nice to have had my complete bookmarks backed up at that point, so I could have restored all of them.

Btw, my laptop browser is spoofed: I'm using FF 60.0.1 on Linux Mint; I'm syncing my laptop with my android phone (FF 60.0.1 also).

Asked by hedgehoggy 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

Devices are not sync-ing even if I am able to sign into the same Firefox account individually across each device.

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another … (funda kabanzi)

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another device" does not do anything even if I've signed in across other devices. However, going to "Manage Account" brings me to accounts.firefox.com and shows me all 3 devices when I expand "Devices & apps".

So I know that all my devices are linked to my account, but it's like they don't see each other. Pressing "Sync now" does nothing, and it says my last sync was January 1. I just installed Firefox across 2 of the devices today. The Synced Tabs sidebar is also empty.

I checked about:sync-log, and I've been getting this error: ERROR Sync encountered an error: Error: Can't sync: Network is offline

Clearly, my network is online as I am able to post this. Firefox Sync's service status is also UP/AVAILABLE. Not sure what else could be wrong here.

Asked by stayperma 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

i've some of cookies in my fire fox account but now i can't find them?

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ? and i saw you didn't have some one in Iran i… (funda kabanzi)

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ?

and

i saw you didn't have some one in Iran i want work whit fire fox in Iran, what should i do ?

my pleasure Dear .

Asked by roozbeh206 2 iminyaka edlule

Last reply by FredMcD 2 iminyaka edlule