Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Reinstalled windows 7, after firefox installing can't syncing, it is workning but nothing tranferring, i lost everything passwords, bookmarks... i trusted frfox

Reinstalled windows 7, after firefox installing can't syncing, it is working but nothing transferring, i lost everything passwords, bookmarks... i trusted firefox, now ne… (funda kabanzi)

Reinstalled windows 7, after firefox installing can't syncing, it is working but nothing transferring, i lost everything passwords, bookmarks... i trusted firefox, now need to change it

Asked by arss 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox Sync silently errors out as it's trying to download an add-on

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing: 1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.… (funda kabanzi)

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing:

1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.org/firefox/downloads/file/951074/session_sync-3.0.2-an+fx-linux.xpi?src=sync: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/FileUtils.jsm :: FileUtils_getDir :: line 64" data: no] Stack trace: FileUtils_getDir()@resource://gre/modules/FileUtils.jsm:64 < getTemporaryFile()@resource://gre/modules/addons/XPIInstall.jsm:1017 < openChannel()@resource://gre/modules/addons/XPIInstall.jsm:2244 < startDownload()@resource://gre/modules/addons/XPIInstall.jsm:2237 < install()@resource://gre/modules/addons/XPIInstall.jsm:2176 < install()@resource://gre/modules/addons/XPIInstall.jsm:2648 < installAddonFromSearchResult/<()@resource://services-sync/addonutils.js:147 < handleInstall()@resource://services-sync/addonutils.js:53 < safeCall()@resource://gre/modules/AddonManager.jsm:188 < makeSafe/<()@resource://gre/modules/AddonManager.jsm:203 < waitForSyncCallback()@resource://services-common/async.js:97 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:166 < create()@resource://services-sync/engines/addons.js:317 < applyIncoming()@resource://services-sync/engines.js:361

I am the owner of the my home directory and permissions on mozilla directory tree are 755.

It appears that this error is also affecting regular downloads from all websites. I have treid creating a new, empty profile and still get the error.

All i get is this message in a popup:

"[null] could not be saved, because an unknown error occurred.

Try saving to a different location."

Asked by progkix 2 iminyaka edlule

Last reply by user1494117 2 iminyaka edlule

  • Okugcinwe kunqolobane

My bookmarks are getting scrambled

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show … (funda kabanzi)

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show where they are supposed to show.

Here are my error codes if they are of any help: 1575661161801 Sync.Service INFO Loading Weave 1.73.0 1575661161801 Sync.Engine.Clients DEBUG Engine constructed 1575661161802 Sync.Engine.Clients DEBUG Resetting clients last sync time 1575661161803 Sync.Engine.Addons DEBUG Engine constructed 1575661161807 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1575661161809 Sync.Engine.Forms DEBUG Engine constructed 1575661161811 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1575661161812 Sync.Engine.History DEBUG Engine constructed 1575661161814 Sync.Engine.History DEBUG SyncEngine initialized: history 1575661161815 Sync.Engine.Passwords DEBUG Engine constructed 1575661161817 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1575661161818 Sync.Engine.Prefs DEBUG Engine constructed 1575661161820 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1575661161821 Sync.Engine.Tabs DEBUG Engine constructed 1575661161823 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1575661161823 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1575661161824 Sync.Engine.Extension-Storage DEBUG Engine constructed 1575661161826 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1575661161827 Sync.Engine.Bookmarks DEBUG Engine constructed 1575661161829 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1575661161829 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0 1575661161830 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1575661161830 Sync.AddonsReconciler DEBUG Adding change listener. 1575661161830 Sync.Engine.History.Tracker INFO Adding Places observer. 1575661161831 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661163200 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1575661163445 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1575661163445 Sync.Service DEBUG User-Agent: Firefox/71.0 (Windows NT 10.0; Win64; x64) FxSync/1.73.0.20191202093317.desktop 1575661163446 Sync.Service INFO Starting sync at 2019-12-07 05:39:23 in browser session zwzg4kXSMXhi 1575661163446 Sync.Service DEBUG In sync: should login. 1575661163446 Sync.Service INFO User logged in successfully - verifying login. 1575661163446 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1575661163446 Sync.Status DEBUG Status.login: success.login => success.status_ok 1575661163446 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661163446 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1575661163446 Sync.BrowserIDManager INFO Getting keys 1575661163447 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1575661163447 FirefoxAccounts DEBUG enter getAssertion() 1575661163452 FirefoxAccounts DEBUG got keyPair 1575661163452 FirefoxAccounts DEBUG getCertificateSigned: true true 1575661163454 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign?service=sync 1575661163454 Services.Common.RESTRequest DEBUG POST Length: 888 1575661163661 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign?service=sync 200 1575661163662 Hawk DEBUG (Response) /certificate/sign?service=sync: code: 200 - Status text: OK 1575661163662 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -662 1575661163662 FirefoxAccounts DEBUG getCertificate got a new one: true 1575661163662 FirefoxAccounts DEBUG _updateAccountData with items: ["keyPair","cert"] 1575661163662 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1575661163663 Sync.BrowserIDManager DEBUG Getting a token 1575661163663 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1575661163663 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1575661163669 FirefoxAccounts TRACE finished write of json user data - took: 7 1575661163669 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575661163670 FirefoxAccounts TRACE starting write of user data to the login manager 1575661163699 FirefoxAccounts TRACE finished write of user data to the login manager 1575661164297 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1575661164298 Services.Common.TokenServerClient DEBUG Got token response: 200 1575661164298 Services.Common.TokenServerClient DEBUG Successful token response 1575661164298 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1575661164298 Sync.Status DEBUG Status.login: success.status_ok => success.login 1575661164298 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1575661164299 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Cluster value = https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.Service DEBUG Caching URLs under storage user base: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164300 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661164949 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/collections 1575661164950 Sync.Service DEBUG Fetching server configuration: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Service DEBUG Fetching global metadata record 1575661165356 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165356 Sync.Service DEBUG Clearing cached meta record. metaModified is undefined, setting to 1574815475.89 1575661165670 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165670 Sync.Service DEBUG Weave Version: 1.73.0 Local Storage: 5 Remote Storage: 5 1575661165671 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1575661165671 Sync.Service INFO Testing info/collections: {"passwords":1575615833.85,"addons":1573168287.3,"tabs":1575661066.66,"clients":1575660973.5,"crypto":1498625392.07,"forms":1575617498.57,"meta":1574815475.89,"bookmarks":1575578169.01,"prefs":1572952053.55,"history":1575661067.19} 1575661165671 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1575661165671 Sync.Service INFO collection keys reports that a key update is needed. 1575661165683 Sync.Resource WARN GET request to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/crypto/keys failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165683 Sync.Service WARN Got exception fetching cryptoKeys.: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165684 Sync.Status DEBUG Status.login: success.login => error.login.failed 1575661165684 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661165684 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup. 1575661165684 Sync.Service WARN Remote setup failed. 1575661165684 Sync.ErrorHandler ERROR Sync encountered a login error 1575661165684 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165688 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.failed(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1575661165689 Sync.Service DEBUG Not syncing: login returned false.

Asked by Denis 11 izinyanga ezidlule

Last reply by FredMcD 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox won't backup synced mobile bookmarks

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also … (funda kabanzi)

Backing up to a json or html file will save all my bookmarks except for the mobile ones I sync between my laptop and my phone. The jsonlz4 file in my profile folder also does not save mobile bookmarks. Sync by itself is usually enough to preserve all my bookmarks, but I made the mistake of installing FF ESR alongside regular FF which screwed everything up; it would have been nice to have had my complete bookmarks backed up at that point, so I could have restored all of them.

Btw, my laptop browser is spoofed: I'm using FF 60.0.1 on Linux Mint; I'm syncing my laptop with my android phone (FF 60.0.1 also).

Asked by hedgehoggy 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

Devices are not sync-ing even if I am able to sign into the same Firefox account individually across each device.

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another … (funda kabanzi)

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another device" does not do anything even if I've signed in across other devices. However, going to "Manage Account" brings me to accounts.firefox.com and shows me all 3 devices when I expand "Devices & apps".

So I know that all my devices are linked to my account, but it's like they don't see each other. Pressing "Sync now" does nothing, and it says my last sync was January 1. I just installed Firefox across 2 of the devices today. The Synced Tabs sidebar is also empty.

I checked about:sync-log, and I've been getting this error: ERROR Sync encountered an error: Error: Can't sync: Network is offline

Clearly, my network is online as I am able to post this. Firefox Sync's service status is also UP/AVAILABLE. Not sure what else could be wrong here.

Asked by stayperma 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (funda kabanzi)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Asked by Painxsama 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

аккаунт в Firefox и пропавшие закладки,пароли,сайты!

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после … (funda kabanzi)

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после чего скачивал Mozilla Firefox заходил в аккаунт Firefox и все закладки,пароли,сайты были всегда на своем месте.Сегодня переустановил Windows установил Mozilla Firefox,зашел в аккаунт Firefox и обнаружил что нет ни одной закладки которые я сохранял многие годы.ни одного пароля ни чего все исчезло и не понятно почему,хотя вчера вечером я еще пользовался и закладками и пароля. Параметры синхронизации: Выберите, что нужно синхронизировать на ваших устройствах при помощи Firefox. 1.Закладки, 2.Открытые вкладки, 3.Логины, 4.Историю, 5.Дополнения, 6.Настройки все эти параметры включены! да и опять не первый год пользуюсь Mozilla Firefox ,сколько раз уже за эти годы переустанавливал Windows и Mozilla Firefox всегда все работало отлично.мне именно эта функция и нравилась Mozilla Firefox что все сайты,пароли и закладки сохраняются на аккаунте и не нужно их постоянно искать и вводить. Как восстановить все те закладки,пароли и т.д. что было на аккаунте Mozilla Firefox!?

Asked by 69STALKER69 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device?

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options … (funda kabanzi)

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options for accessing Firefox sync.

Asked by DrCJHarrisChin 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

i've some of cookies in my fire fox account but now i can't find them?

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ? and i saw you didn't have some one in Iran i… (funda kabanzi)

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ?

and

i saw you didn't have some one in Iran i want work whit fire fox in Iran, what should i do ?

my pleasure Dear .

Asked by roozbeh206 2 iminyaka edlule

Last reply by FredMcD 2 iminyaka edlule

  • Okugcinwe kunqolobane

The phone number used is always considered invalid. Could you tell me what should i try to avoid this behaviour?

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the … (funda kabanzi)

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the form with +33 that is the international prefix for french numbers. The problem is that I don't have a french phone number and I wanted to use another prefix but it is impossible. I tried using 00 instead of plus or directly without the prefix but I always get as answer that "the phone number is invalid". Could someone help me to understand which is the rule used to validate the phone number? Thank you in advance.

Asked by LombardoMilanese 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Подтверждение по электронной почте, поэтому мы заблокировали аккаунт для защиты ваших данных Firefox.

Полчаса назад я спокойно вошел. Но потом при повторной попытке словил это сообщение. Почта рабочая так как письмо от вашей службы поддержки пришло.

Asked by brutalbigman 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

Sync works perfectly on two devices (W7, 64b) but will not update on a third device (W7, 32b), all with latest Firefox version...suggestions, anyone?

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when t… (funda kabanzi)

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when the sync process is complete nothing has been updated.

Asked by JavaDonut 2 iminyaka edlule

Last reply by FredMcD 2 iminyaka edlule