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Firefox Sync Lost Bookmarks

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my sav… (funda kabanzi)

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my saved bookmarks are showing.

Asked by coolprash 3 iminyaka edlule

Answered by Shadow110 3 iminyaka edlule

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blank page

on site polishburger.pl I have blank page. It becomes blank after it's loaded. I can click links - mouse cursor changes. Disabling hardware acceleration, safe mode, refre… (funda kabanzi)

on site polishburger.pl I have blank page. It becomes blank after it's loaded. I can click links - mouse cursor changes. Disabling hardware acceleration, safe mode, refreshing firefox, disabling tracking protection, disabling addons does not help - always page becomes blank as soon as it loads = less than 1s.

Asked by CapSel 2 iminyaka edlule

Answered by CapSel 2 iminyaka edlule

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My bookmarks are duplicating exponentially. I added 2 new bookmarks and now they are 100s.... How can I cancel them and restore the original bookmarks?

After saving two some new bookmark, I found out on my other 2 pcs (synchronized with a third one) that the bookmarks I've added were just multiplied X times, where X stan… (funda kabanzi)

After saving two some new bookmark, I found out on my other 2 pcs (synchronized with a third one) that the bookmarks I've added were just multiplied X times, where X stands for hundreds..... How can I restore my bookmark menu? What is the problem? Is it possible to delete more bookmarks at a time?

Asked by Aaron123 2 iminyaka edlule

Answered by Aaron123 2 iminyaka edlule

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bookmarks do not sync across devices

Firefox no longer seems to be syncing my bookmarks among devices. In particular, the bookmarks I add on my work iMac do not sync to my android phone or my home macbook p… (funda kabanzi)

Firefox no longer seems to be syncing my bookmarks among devices. In particular, the bookmarks I add on my work iMac do not sync to my android phone or my home macbook pro. I have done the following things to attempt to get things working:

1. Turned off firefox sync on all devices and then back on. 2. Deleted my firefox sync account and recreated it. 3. Deleted and reinstalled firefox on both my android phone and my macbook pro

I have also gone to about:sync-log and see that I seem to have lots of sync errors. I've attached a screenshot of the sync-log screen. I can't seem to attach the txt file of the latest error log, so I'm attaching two screen shots of it as well.

If anyone can help me out, I'd certainly appreciate it!

Edit: Here's a pastebin link of the error log: https://pastebin.mozilla.org/9086433

Asked by hartfordmove 3 iminyaka edlule

Answered by hartfordmove 3 iminyaka edlule

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Firefox sync does not sync bookmarks anymore

Hi everyone, Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa thou… (funda kabanzi)

Hi everyone,

Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa though.

Here is an exemple of sync log:

1598260143111 Sync.LogManager DEBUG Flushing file log 1598260143122 Sync.LogManager DEBUG Log cleanup threshold time: 1597396143122 1598260143132 Sync.LogManager DEBUG Done deleting files. 1598260144429 FirefoxAccounts INFO Polling device commands. 1598260144429 Sync.Service DEBUG User-Agent: Firefox/79.0 (Windows NT 10.0; Win64; x64) FxSync/1.81.0.20200720193547.desktop 1598260144429 Sync.Service INFO Starting sync at 2020-08-24 11:09:04 in browser session 8pd4DSAYP9NP 1598260144429 Sync.Service DEBUG In sync: should login. 1598260144430 Sync.Service INFO User logged in successfully - verifying login. 1598260144430 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144431 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1598260144431 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1598260144431 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144431 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1598260144431 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144437 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=15967270 1598260144611 Sync.Resource DEBUG GET fail 503 https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections 1598260144611 Sync.Resource WARN GET request to https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections failed with status 503 1598260144611 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1598260144611 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1598260144611 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1598263744611 1598260144612 Sync.ErrorHandler ERROR Sync encountered a login error 1598260144612 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1598260144613 Sync.SyncScheduler DEBUG Next sync in 4413803.3495770125 ms. (why=schedule) 1598260144614 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1598260144614 Sync.Service DEBUG Not syncing: login returned false. 1598260144614 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Many thanks in advance for your help. Any advice most welcome.

Regards, Renaud

Asked by renaud.morinson 1 unyaka odlule

Answered by TyDraniu 1 unyaka odlule

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Firefox cannot sync between Windows and Linux/Mac

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would … (funda kabanzi)

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would have another set of bookmarks and user data. My windows devices cannot sync with firefox on other systems. Here's part of my error-sync-1575631489638.txt

1575631489410 Services.Common.RESTRequest DEBUG POST https://oauth.firefox.com.cn/v1/authorization 200 1575631489411 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1575631489411 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489411 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489416 FirefoxAccounts TRACE finished write of json user data - took: 5 1575631489416 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575631489416 FirefoxAccounts TRACE starting write of user data to the login manager 1575631489427 FirefoxAccounts TRACE finished write of user data to the login manager 1575631489628 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1575631489628 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1575631489628 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13 1575631489629 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of history - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping validation: no engines qualify 1575631489630 Sync.Synchronizer INFO Sync completed at 2019-12-06 19:24:49 after 0.77 secs. 1575631489630 Sync.Declined DEBUG Handling remote declined: [] 1575631489630 Sync.Declined DEBUG Handling local declined: [] 1575631489631 Sync.Declined DEBUG Declined changed? false 1575631489631 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1575631489631 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1575631489632 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

Asked by Matt is not using FAKE FireFox 1 unyaka odlule

Answered by James 1 unyaka odlule

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Sync doesn't sync add-ons installed before sync activation

So I had bookmarks and extensions in my browser, but wasn't using Sync. After getting a new laptop, I wanted to activate Sync. So I created an account, connected sync wit… (funda kabanzi)

So I had bookmarks and extensions in my browser, but wasn't using Sync.

After getting a new laptop, I wanted to activate Sync. So I created an account, connected sync with that account, made sure that everything was checked to sync, I then synced.

After that, on my laptop, I installed Firefox, and then added my account.

I saw that none of my bookmarks were synced, same things with my extensions.

On my desktop, I went ahead and saved my bookmarks, deleted them all, and then re-imported the bookmarks. They then were able to successfully sync, on the desktop to the laptop.

But I cannot do the same thing with extensions.

Asked by avezinaATastus 2 iminyaka edlule

Answered by avezinaATastus 2 iminyaka edlule

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Can't log in my firefox sync account

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery code… (funda kabanzi)

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery codes!

Asked by fankata 2 iminyaka edlule

Answered by fankata 2 iminyaka edlule

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Sync replaces new bookmarks with old

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I ha… (funda kabanzi)

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I had configured. Since the sync is universal, it removed them from ALL my computers. Now, the only way I have of getting the old links, is to restore my entire computer!


needless to say, I am pissed! This is a bug that existed over a year ago and was reported!

For the first time since Firefox was released, I am considering changing to a new browser!

is there any way to recover the new book marks that were deleted?


This is phenomenally stupid!

Asked by veryunhappy1 3 iminyaka edlule

Answered by cor-el 3 iminyaka edlule

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Sync:HTML backup after Sync size is less to Latest backup before Sync.[UPDATE:3rdMARCH2019]

1. Synced my Firefox sync account 2. Disconnected my Firefox sync account 3. Reinstalled windows 4. Installed Firefox 56 (I was using 63 but i only had 56 installer) 5. U… (funda kabanzi)

1. Synced my Firefox sync account

2. Disconnected my Firefox sync account

3. Reinstalled windows

4. Installed Firefox 56 (I was using 63 but i only had 56 installer)

5. Updated it to 65.0.1.

6. Connected my Firefox sync account


Problem -

1. All bookmarks didn't sync.

I created bookmark HTML backups and it were of 6mb and my latest backup is 171mb.

There are 2980 differences in 173mb backup and Backup taken after again connecting to FirefoxSync. I used WinMerge.

2. HTML backups also contain fav-icons [and Firefox Sync only syncs links not fav-icons.]

When browser is used fav-icons are loaded but after sync fav-icons are loaded as pages are loaded , so there are no fav-icons and html backup size is less than the last backup.

3. Could be related to https://support.mozilla.org/en-US/questions/1251781

4. There could be something wrong with Firefox's Exporting. Imported the same 173mb HTML to chrome and Firefox then exported HTML backups. Firefox Export was of 61.1Mb Chrome Export was of 12.9Mb

Asked by RexaFire 2 iminyaka edlule

Last reply by RexaFire 2 iminyaka edlule

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I can't disconnect from Synch because I'm stuck in 2-factor hell & authy doesn't help. How to get back to step 0?

I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing… (funda kabanzi)

I used Authy to authenticate my Firefox account. I also used a 2nd email with my firefox account. It also started off so nicely and seemed like the proper, careful thing to do.

But somewhere along the way, amidst various installs/deletions, my authy app got deleted/reinstalled and became out of synch with my firefox, so now the codes (or maybe they're called keys?) that it generates are not recognized by my firefox account. And I can't seem to access any backups or recovery codes that work either.

And so here's the big problem now: On a positive note, yes, my bookmarks can synch between my macbook air and my iphone 8. And yes, on my firefox account I can change the password as many times as I want. BUT, I because I don't have the right authenticator codes working now, I would just like to re-start from scratch, and I would like to disconnect my two emails that are currently associated with this Firefox account.

However, without having the correct authenticator 6-character or long-character info, unfortunately I cannot even get that far! I cannot successful complete the delete action to delete that firefox account in order to do this. So now those two emails of mine are held hostage by this particular Firefox account, and I can't use them in another Firefox account, and I can't use them properly in this Firefox account either because the 2FA isn't working well with the Authy.

I just want to disconnect them and start over, but there seems to be no way to get out of this multifactor circular hell. And also, while I am very happy to have finally found this help screen to type in my question, it took me a LONG time to even find out where to submit my question -- I had to browse through so many not appliable topics for days until I found where I could send something more than just a happy or sad feedback face. It should be much more straightforward to submit a question. Thanks for any help anyone can provide!

Asked by Muddled 2 iminyaka edlule

Answered by cor-el 2 iminyaka edlule

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login saved lost

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no … (funda kabanzi)

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no antivirus running. Also the workaround does not fix the problem. I tried to rename the logins.json corrupted into logins.json (I think the file is still ok, since I looked inside with a text editor (Kate) and I found all my saved "hostname"). No way to reload my saved logins into firefox. Every time I restart firefox with the correct logins.json (the old one renamed) it does not connect to sync and it told me to re-connect to sync. Then, it rename the logins.json and create another file with no saved logins. Please help Thanks

Asked by Davide 2 iminyaka edlule

Answered by cor-el 2 iminyaka edlule

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Provide mirror of Firefox sync for Russian users in non-blocked IP subnet

Mozilla Firefox Sync is blocked in whole Russia, when Russian authorities (Roskomnadzor) try to block Telegram, so it blocks those subnets: http://isitblockedinrussia.com… (funda kabanzi)

Mozilla Firefox Sync is blocked in whole Russia, when Russian authorities (Roskomnadzor) try to block Telegram, so it blocks those subnets: http://isitblockedinrussia.com/?host=accounts.firefox.com 35.160.0.0/13 54.144.0.0/12

Additional info here: https://github.com/sxiii/russian-blackout

So all Russian users at now can't use Firefox Sync (accounts.firefox.com) and other Mozilla cloud services.

Can Mozilla provide mirror or proxy for accounts.firefox.com website and other services in new IP subnet, that not blocked in Russia?

For Russian users: Роскомнадзор (РКН) заблокировал в России доступ к синхронизации Mozilla Firefox поэтому сайты accounts.firefox.com, firefoxusercontent.com, sync.services.mozilla.com не открываются у многих русских провайдеров (Ростелеком, Мегамакс, Virgin Connect и т.п.)

Asked by Alexey Murz Korepov 3 iminyaka edlule

Answered by Alexey Murz Korepov 3 iminyaka edlule

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Sync fails sync Bookmarks on one PC only.

I've recently noticed lots of error-sync logs in the %APPDATA%\Mozilla\Firefox\Profiles\<My Profile>\weave\logs folder. My sync is set up to handle Bookmarks and Hi… (funda kabanzi)

I've recently noticed lots of error-sync logs in the %APPDATA%\Mozilla\Firefox\Profiles\<My Profile>\weave\logs folder. My sync is set up to handle Bookmarks and History only.

I have 4 devices, 2 PCs - both Firefox 56.0.2 32-bit and 2 Android devices (latest Firefox, not sure of version). All 4 were previously set to sync together, Bookmarks/History.

One of the PCs (Windows 7 x64) - has the logs, but I've read numerous articles online on how to fix Sync myself or correct a corrupted places.sqlite database as that's what the error log seems to be suggesting is wrong.

Running check integrity against places.sqlite gives me this:

> Task: checkIntegrity - Unable to check database integrity > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

I have tried to repeat the process in safe mode and with a clear (new) profile - the issue persists. I have deleted places.sqlite (after making a backup) to see if sync suddenly starts working - but the bookmark related issue simply returns.

I have signed out on all devices, changed my sync password and logged in on just the PCs (for now until the problem is resolved). I have deleted all bookmarks on the 'problem' PC, then re-imported them from Internet Explorer on the other PC, then reactivated sync - this seems to initially work but once the 'problem' PC has the bookmarks, it tries to sync them and the errors return.

The error in question appears to be this:

1527797240532 Sync.Engine.Bookmarks WARN Error while backing up bookmarks, but continuing with sync: Error: Error(s) encountered during statement execution: database disk image is malformed (resource://gre/modules/Sqlite.jsm:823:25) JS Stack trace: handleCompletion@Sqlite.jsm:823:25 1527797240534 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1527797240543 Sync.Engine.Bookmarks DEBUG Successfully wrote previousFailed.

I can supply the entire file if required or put it on pastebin.

The only real issue I'm having is that I simply want my history/bookmarks (but nothing else) shared between all my devices that use Firefox, be it quantum or 56.0.2.

I have not tried Firefox Quantum (as numerous add-ons I use are unsupported and I didn't want to simply switch without a road back). I did try Firefox 52.0.8 ESR but the first thing it did was delete my places.sqlite so I wasn't able to reproduce the problem I'm having as I don't want to lose my history data (bookmarks are stored primarily in IE for convenience and simply imported when I need them as I use 'PlainOldFavorites' extension).

This looks like a bug with firefox sync or a corrupt file, but since I've cleared places.sqlite and let FF recreate it, I'm at a loss. If you need any further information to help solve this, I'm happy to provide as much as possible.

Thanks for any suggestions you can offer :)

Asked by arkane78 3 iminyaka edlule

Answered by arkane78 3 iminyaka edlule

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All passwords on desktop disappeared available on android but will not sync

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and … (funda kabanzi)

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.

I have never had this problem ever and have done nothing today that would cause this to happen

I have the most recent FF 66 and up to date Windows 10

Any suggestions welcome please.

Asked by adrian29630 2 iminyaka edlule

Answered by FredMcD 2 iminyaka edlule

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Existing account with working sync; password lost

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is r… (funda kabanzi)

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

Asked by bumpycat 5 iminyaka edlule

Answered by bumpycat 5 iminyaka edlule

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I'm in the system, but the synchronization has stopped working

Hi, the synchronization has stopped working on computers, although the system is logged on. Neither the bookmarks, nor the add-ons, nor the rest is synchronized. When you… (funda kabanzi)

Hi, the synchronization has stopped working on computers, although the system is logged on. Neither the bookmarks, nor the add-ons, nor the rest is synchronized. When you hover the cursor on the "update" button in the upper right corner, the "last synchronization on January 1" prompt appears (today is May 14). I did a factory default reset on one of the computers, but that did not help. I attach below the text of the file error-sync-1526289870190.txt, if this helps to understand. Thank you)

Asked by SteeveS 3 iminyaka edlule

Answered by markhammond 3 iminyaka edlule