Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Is there still an option to remove/delete synced data when disconnecting a device?

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and o… (funda kabanzi)

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and on the same PC. Since the latest update, when I choose to disconnect, I no longer have the option to remove/delete synced data, specifically bookmarks and passwords. I can't find it anywhere is settings. Has this been removed?

Asked by archery0112 2 iminyaka edlule

Last reply by Bob Giesen 1 unyaka odlule

  • Okugcinwe kunqolobane

Locked out of account

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondar… (funda kabanzi)

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondary Firefox account some time ago using the 3rd email address. It has 2FA enabled and I cannot log into it. It so happens that I have now migrated to using that 3rd email address as my primary email address. I do not care about losing any of the sync data that might be there, is there anyway possible to just have the account deleted or the 2FA reset so I can use that email address on my current account?

Asked by Sean Fagundes 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Bookmarks keep syncing wrong

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my deskt… (funda kabanzi)

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my desktop and laptop are getting jumbled/deleted (see attached pics)

To try solve this I exported my bookmarks to a .json file, then manually deleted all bookmarks on all my devices, ran a manual sync on all devices then completely uninstalled and deleted appdata/cache files.

I then re-installed using a fresh download from Mozilla, signed in and imported my bookmarks from the json file.

for a full day my bookmarks stayed intact, I then installed firefox on my phone and within an hour my desktop bookmarks became jumbled again.

Am I missing something here?

Asked by Gazza 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Primary account email required for sign-in

While trying to sign in to my Firefox account, I get the following error: "Primary account email required for sign-in" However, no other e-mail is registered for my accou… (funda kabanzi)

While trying to sign in to my Firefox account, I get the following error:

"Primary account email required for sign-in"

However, no other e-mail is registered for my account. The problem persists on different browsers as well, signaling that it is related to the account and not the browser. What can I do?

Asked by dexter 2 iminyaka edlule

Last reply by user2553693 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync is creating folders/bms that existed in the past or never existed

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to… (funda kabanzi)

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to an html file for a backup. I also created a new profile on my laptop that I did attempt to sync with the desktop which was when I first noticed issues with the synced bookmarks/folders.

RIght now I have sync turned off on both machines and am concentrating only on the desktop. I deleted all the bookmarkbackups directory files and deleted places.sqlite and imported the saved html file to get the desktop where I want it. However, when I turn sync on (with sync turned off on the laptop) it adds folders and bookmarks, some of which were NOT there in the Chrome migration and some duplicates that I had created on the laptop. Deleting the WEAVE directory makes no difference. I don't know where this information is coming from, whether cache or ff backups, but I want to have a clean set of bookmarks, that I can sync to a clean laptop.

Can someone please tell me where this previously synced (some not) information is coming from so I can delete and start from scratch.

Asked by dmcmillen 2 iminyaka edlule

Last reply by MA 2 Oliveira 1 unyaka odlule

  • Okugcinwe kunqolobane

Sorry. We’ve locked your account.

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need… (funda kabanzi)

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need my bookmarks, GOD PLEASE.

Asked by denielt 2 iminyaka edlule

Last reply by gwh74137 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox sync and copied profile

I backed up my laptop's profile on Dec 3. I've since made changes to bookmarks and such on that system, but can no longer access to the computer. So I'm going to copy t… (funda kabanzi)

I backed up my laptop's profile on Dec 3. I've since made changes to bookmarks and such on that system, but can no longer access to the computer. So I'm going to copy the backed up profile to a new computer.

Question: a) Will sync work from the profile data and saved credentials copied to the new computer? b) Will sync update the new computer with the changes that had been made on the old computer since Dec 3?

Asked by Wayne Mery 2 iminyaka edlule

Last reply by Seburo 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync don't end

Hello. I've created a new profile and logined to Sync. Then the sync have start but it can't end. It shows that it's in progress about a hour. I've tried to restart Firef… (funda kabanzi)

Hello. I've created a new profile and logined to Sync. Then the sync have start but it can't end. It shows that it's in progress about a hour. I've tried to restart Firefox, restart system with no effect. The log file from about:sync-log is here: https://www.dropbox.com/s/els9dffijyeshuw/error-sync-1580143890286.txt.txt?dl=0

Asked by chudovische.nss 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox passwords deleted mistakenly in one device in sync. But another device didnot connect to internet to keep the passwords. How to restore the other device

I have 3 devices in sync (i mean logged into with firefox account and i could see saved passwords in all 3 devices). One fine morning, unfortunately I have deleted my pas… (funda kabanzi)

I have 3 devices in sync (i mean logged into with firefox account and i could see saved passwords in all 3 devices). One fine morning, unfortunately I have deleted my passwords in one device. Immediately before pressing sync, I uninstalled firefox from there. But some how, these passwords also deleted from the 2nd device. But in the 3rd device, I didnot connect to internet to make sure my passwords are there. Now I could see all my passwords in my 3rd device without connecting to internet. Now how can I restore my passwords to the account without loosing them in the 3rd device. Also how to do the backup of the passwords in the 3rd device for safer side.

Asked by mohanvamsi.dangeti 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

I got a new tablet only to have to send it back, disconnected. Six days later, it's still listed in my history. How long until it disappears/somehow removed?

I bought a tablet just for it to be not what I wanted. I see it listed in my old tablet's sync history 5+ days after and am baffled. I changed my password so it doesn't h… (funda kabanzi)

I bought a tablet just for it to be not what I wanted. I see it listed in my old tablet's sync history 5+ days after and am baffled. I changed my password so it doesn't have access in the future but it's in my Firefox History even when I select it to hide it. It's not in my account anymore but it's in my history. Am I freaking out too much or is this normal since it could vanish on its own?

Asked by alana7 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Cannot enable two-step authentication

I am trying to enable Two-step authentication. I scan the QR code, enter the code, save the recovery codes and enter one. The green bar at the time says I have successful… (funda kabanzi)

I am trying to enable Two-step authentication. I scan the QR code, enter the code, save the recovery codes and enter one. The green bar at the time says I have successfully enabled two-step authentication, but when clicking Refresh Status, it remains disabled.

I tried disabling add-ons and in a private window without success, I even tried deleting the account and trying again with a different email address. When I check the network tab I can see a request to "https://api.accounts.firefox.com/v1/session/verify/totp" is returning "{"success":false}".

Asked by Jack 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

I don't have access to my primary email, but I do have a secondary, is there a way to access my account?

I don't have access to my primary email anymore, but I do have a secondary email on that account. Can I get a verification code on my secondary or have it switched to pri… (funda kabanzi)

I don't have access to my primary email anymore, but I do have a secondary email on that account. Can I get a verification code on my secondary or have it switched to primary?

Asked by dahwich 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

How do I sync Firefox Color across all devices?

I'm trying to sync my custom theme colors and my toolbar configuration between all devices. I'm logged into the same account and have sync turned on between them. Do thes… (funda kabanzi)

I'm trying to sync my custom theme colors and my toolbar configuration between all devices. I'm logged into the same account and have sync turned on between them. Do these sync features not yet exist?

Asked by Jeff Eisley 1 unyaka odlule

Last reply by McCoy 1 unyaka odlule

  • Okugcinwe kunqolobane

After I have synchronized my Firefox/bookmarks with my cellphone not too long, my pc Firefox couldn't work -not connect to any site.

My Firefox couldn't show the homepage, just a blank page. It doesn't connect me to any item in the bookmark list, like my Gmail. Actually, it doesn't lead to any web site… (funda kabanzi)

My Firefox couldn't show the homepage, just a blank page. It doesn't connect me to any item in the bookmark list, like my Gmail. Actually, it doesn't lead to any web site. What[s wrong with my Firefox?

Asked by hamaize 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Syncing is not working and I tried about:sync-log, and found nothing.

I reset my windows and installed Firefox, and logged in using Firefox account. I pressed sync now, but nothing happened in a day so far. I tried about:sync-log to check i… (funda kabanzi)

I reset my windows and installed Firefox, and logged in using Firefox account. I pressed sync now, but nothing happened in a day so far. I tried about:sync-log to check if there is any error, and I found the log is empty. Please help me to fix this problem.

Asked by Kreta 1 unyaka odlule

Last reply by Wesley Branton 1 unyaka odlule

  • Okugcinwe kunqolobane

Need help with confirmation mail

"Sorry. We’ve locked your account." "The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data." "If this is a vali… (funda kabanzi)

"Sorry. We’ve locked your account." "The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data." "If this is a valid email address, let us know and we can help unlock your account."

Need help to send a new confirmation mail. Have been getting this message since last year so please no reply about waiting 24hrs.

Regards, firefox190

Asked by firefox 1 unyaka odlule

Last reply by 3159877907 1 unyaka odlule