I-Firefox Community Forum

please just delete the new fire fox accounts and give me back my original firefox with passwords and history reinstalled. I am sure google broke-in and stole my pass words

Got email on my billing with "ensure your payment method...", put in my logging info and a code is sent to THE SAME EMAIL I am in, when I open the email to get the code, the one I have open, closes, and I can't put the code anywhere. When I try to get back in from the received email I get a message "unverified user or session", so I can't get into my account. It is stupid to send a code to the same email. Why not try a telephone? Everybody else does.

I have been working with Sofia at Mozilla. She told me I needed to contact Firefox for help regarding inability to login. However, this is as far as I got, Mozilla Support. When Mozilla first made their entry into the world, I remember an email stating that we didn't need to create a new login or password. Up until 2-3 weeks ago, I have been using the same login name (email address) and password. For the past week or so, I haven't been able to login into Firefox.com or accounts.firefox.com or anything with the word Firefox in the URL. Each time I attempt to login to Firefox Browser a page appears telling me to download Firefox, which I have done. I now have at least 20 profiles. Why can't I login to the Firefox Browser? PLEASE HELP ME with understandable languague. I'm able to get to this page, and I know you are going to tell me I need to go to Firefox Help. Okay, how do I do that? AND remember, I am unable to open Firefox Browser.

it has now decided suddenly to stop allowing access to https://www.national-lottery.co.uk.

no extensions installed other than lastpass which works as expected on every other URL, no privacy settings modified since last use in the last 30 days, nothing different from user side.

cannot access the login button with the correct lastpass credentials.

becoming increasingly difficult to choose to remain part of this sub-3% market share that your browser is supposedly hanging on to.

I have a really tough time signing in and question the idea of all the different profiles we can have. Why not just 1 can sign in? I know it is a security thing, but I have had to change my password so many times I can't remember it! I have been on Firefox for many, many years and at an elderly age it is really difficult. Isn't there an easier way?

Problem originates when trying to log-in to Spotify account at https://accounts.spotify.com. The next page in the log-in sequence, a Captcha screen, is blocked and a red bar under "Welcome back" is displayed with the text "Oops! Something went wrong, please try again or take a look at our help area" - see the attached screenshot

Clearing the browser cache, restarting Firefox, disconnecting a VPN, or disabling browser extesions had no effect. Enhanced Tracking Protection is set at Standard.

Clearing the browser caches again and running Firefox in Troubleshoot Mode disabled all extensions but delivered the same outcome - a red bar and the next page blocked.

This appears to be specifically an issue within Firefox or its settings as Spotify is accessible using Edge (which I prefer to keep in the box) with the same extensions enabled and a VPN connected.

Is there a setting that is causing access to the Captcha screen?

I now have a very long Account Recovery Key which I have saved in a secure place, but I don't know how or when to use it. I am 85 years old, and am challenged whenever I have to sign in.