I-Firefox Isithangami Sokwesekwa

I've read and tried MANY supposed fixes for this problem, but, so far none have worked. Constantly says FF is already running, but not responding. I have to kill it in Task Mgr. everytime.

After FF opens, the little circle on the tab rotates and says "Connecting". That's all I can get out of it.

Uninstalled and installed numerous times to no avail. IE 11 works great (can't believe I just said that--lol).

Have tried "No proxy" and "Use system settngs"--still a no go.

Created new User Profle--still a no go.

Open Add-ons mgr.--just says "Loading" until I clck Extensions, then "You don't have any add-ons of this type installed"

Click Plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. automatically installed by Mozilla...)--Always Activate Primetime Content Decryption provided by Adobe Systems, Inc.--Always Activate Windows Activation Technologies--Ask to Activate

I haven't installed any plugins--these were already there.

Please help. I used to install FF and then off to the races I'd go, but not this time.

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

I install new firefox 37 which is not loading any website just wheel is scrolling, while in other browser internet is working fine, i try to solve out the problem but i could not.

i am using windows 8. before few days firefox was working fine. but suddenly it stoped at that time i update the firefox but cant, try in settings as given by the firefox support but than also i could not solve it.

when i close the firefox and again start it says that firefox is already running and to button are ther close firefox and cancle.

when i close firefox and again start it says profile is missing.

when i make it new and delete old one. fierefox will start but could not load any page.

when i again close it the same problem again.

help me

Hi,

I posted this question some time ago and since i didnt get any working solution and I still have this issue I am reposting it now. My problem is simple: I start up my computer and open Firefox. I browse the internet normally. No problem so far. But lets say I go to take a nap or I just stop browsing to do something else on the computer without closing Firefox or whatsoever. After a while I go back to browsing on Firefox (the same window with the same tabs are still open) but now no page will finish loading no matter how long i wait.

So I close Firefox and open it again. Then I get a popup error saying Firefox is still running and that i need to close it. When i close that popup then i get another error saying it was unable to load my profile. I close that and reopen Firefox. Now it loads pages normally again but but only for 1 or 2 minutes and not any more after that. I repeat the whole process and i still get the same results until i restart my computer.

I have checked for any viruses and i have none at all and there is absolutely no problem with my overall connection since no other programs have this problems only Firefox. What can i do?

Thank you.

Edit: Im having the issue right now and I just checked but seems like some tabs work and some dont so i really dont get it.

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the crash reporter is working overtime as if it is!

thanks for your help,

Debbie

Hello! After update to FF57 I've noticed, I can't close FF window by right-click, close window button. It just keeps been there. Have reset my FF, tried safe mode as well. Win7x64.

Tried safemode, retune firefox, turn off LastPass.Diable plugins but,FF crashes most every time close, since updating to windows 10. Please advise. Trouble shooting data says I have windows xp as operating system...That is incorrect....This laptop I bought new from Dell with windows7

Thanks

Hi,

I am using Firefox on my Macbook Pro.

When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.

Force quit doesn't work, and it is not showing up in activity monitor, so there is nothing to force kill there.

I then can't restart Firefox without restarting my computer.

I have version 39.0 and run windows 7 sp1 (think its not updated). Sometimes when i close the firefox browser, task manager says it is running and using ram. I cannot force close the program, and there are no FF windows open. I have seen that this problem happened around v29, but do not see any solutions for this. Any help? Is FF not built for my OS?

AdapterDeviceID: 0x0416 AdapterDriverVersion: 10.18.10.3960 AdapterSubsysID: 65021558 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 AvailablePageFile: 16968278016 AvailablePhysicalMemory: 14658928640 AvailableVirtualMemory: 3778048000 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46399488 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1447092450 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1446975105 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 65021558, AdapterDriverVersion: 10.18.10.3960 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1341, AdapterSubsysID2: 65021558, AdapterDriverVersion2: 9.18.13.4491DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 21844 ShutdownProgress: xpcom-shutdown StartupTime: 1447091766 SystemMemoryUsePercentage: 14 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16263,"isWow64":true,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2014,"locale":"en-AU"},"hdd":{"profile":{"model":"TOSHIBA MQ01ABD100","revision":"AX001A"},"binary":{"model":"TOSHIBA MQ01ABD100","revision":"AX001A"},"system":{"model":"TOSHIBA MQ01ABD100","revision":"AX001A"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0416","subsysID":"65021558","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3960","driverDate":"9-29-2014","GPUActive":true},{"description":"NVIDIA GeForce 840M ","vendorID":"0x10de","deviceID":"0x1341","subsysID":"65021558","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4491","driverDate":"12-7-2014"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true}},"profile":{"creationDate":16387},"addons":{"activeAddons":{},"theme":{"id":"recommended-5@personas.mozilla.org","blocklisted":false,"description":"Carbon Light is (C) Jaxivo. Available under CC-BY-SA. No warranty.","name":"Carbon Light","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"foreignInstall":false,"installDay":16421,"updateDay":16421},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.11.18","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.11","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16556},{"name":"Adobe Acrobat","version":"11.0.11.18","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.11","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16556},{"name":"NVIDIA 3D VISION","version":"7.17.13.4491","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16411},{"name":"NVIDIA 3D Vision","version":"7.17.13.4491","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16411},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16422},{"name":"Java(TM) Platform SE 8 U51","version":"11.51.2.16","description":"Next Generation Java Plug-in 11.51.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_51","application/x-java-bean;jpi-version=1.8.0_51","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.51.2","application/x-java-applet;javafx=8.0.51"],"updateDay":16657},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.5"],"updateDay":16149},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":16149},{"name":"Shockwave Flash","version":"19.0.0.226","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16742}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":"recommended-5"}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 19603103744 TotalPhysicalMemory: 17052966912 TotalVirtualMemory: 4294836224 Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello. So, as the question says, Firefox doesn't drop GPU usage and GPU core frequency (but it drops GPU memory frequency). I tried the other browsers (Chrome, Opera, Edge) and it's fine. I have AMD RX560 graphic card with the latest drivers and I also tried previous versions

So I have tried almost everything that is available on internet on this issue of crashes. Some times plugin container error use to come as well but I disabled it. Most recent 5 reports are as follows, your help will be greatly appreciated.

bp-e9056181-3eb8-4ba4-921c-138412150411 bp-ba94f650-7d05-4f98-a7b4-7586e2150411 bp-8701831d-adef-4f26-b42d-2067d2150410 bp-60c5822e-d8e0-4d37-8931-f40412150406 bp-22c5d771-f0dc-4635-af6c-bada72150328

Constantly get an error box when I press the red x to quit Firefox. Very aggravating.

Box says that that Firefox crashed. I did not. I shut it down. Box wants me to send error report. I did that a zillion times! I have no special settings for history or stuff like that. This all started with the update to 37.0. Updates 37.1 and 37.2 did not fix this issue either. My system is 64bit windows 8.1. This issue also happening on my laptop. That is windows 7, 32 bit machine. I did a refresh to my Firefox but that did not solve the problem either.

Help!

Happens at least once a day now. Firefox will be working fine then when I try to go to another webpage will just spin. After xing out it will not restart unless I reboot computer. Even trying to close with Task Manager is ineffective. Tried refreshing but same problem.

In the last week or so, Firefox usually comes up with a message that it crashed unexpectedly after I close it. It has never actually crashed, but it keeps saying it did. I have tried refreshing it, but it continues to give me the error messages.

What problems could cause it to tell me repeatedly that firefox is crashing when otherwise it seems to work fine?

This is the report contents from the most recent time:

AdapterDeviceID: 0x9834 AdapterDriverVersion: 13.352.1004.1007 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.4 AvailablePageFile: 2117783552 AvailablePhysicalMemory: 2032390144 AvailableVirtualMemory: 3367444480 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 46399488 BreakpadReserveSize: 67108864 BuildID: 20150320202338 CrashTime: 1427658399 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1427050742 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9834, AdapterSubsysID: 00000000, AdapterDriverVersion: 13.352.1004.1007 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 80700 ShutdownProgress: quit-application StartupTime: 1427651968 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4551512064 TotalPhysicalMemory: 3679096832 TotalVirtualMemory: 4294836224 URL: http://humor.aplus.com/a/Wisconsin-basketball-player-Nigel-Hayes-Forgets-Microphone-Calls-Stenographer-Beautiful?utm_campaign=i102&utm_source=a39152&so=b888746a-16d3-49a2-8c2e-24eaff117eaa&ref=ns User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0.4 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

FF 38.0.5 is hanging on exit too much to be viable. The crash reports don't seem to reflect the actual number of times the hang occurs, at least 5 times a day, but here is the most recent report:

ID: da0b2175-92cc-4eb6-a6f2-b2fe32150613 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown()

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown() More Reports Search UUID da0b2175-92cc-4eb6-a6f2-b2fe32150613 Date Processed 2015-06-13 17:06:33.375377 Uptime 79 Last Crash 308021 seconds before submission Install Age 892237 since version was first installed. Install Time 2015-06-03 09:14:49 Product Firefox Version 38.0.5 Build ID 20150525141253 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x58e9b897 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 9.17.10.2843 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+

Processor Notes sp-processor07_phx1_mozilla_com.25518:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x0116

Total Virtual Memory

4294836224

Available Virtual Memory

3737370624

System Memory Use Percentage

22

Available Page File

15006617600

Available Physical Memory

6577385472

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

   1136891NEW --- shutdownhang in nsThread::Shutdown() coming from ScopedXPCOMStartup::~ScopedXPCOMStartup()
   1134620NEW --- shutdownhang in nsThread::Shutdown() on restart for applying update

Crashing Thread Frame Module Signature Source 0 xul.dll mozilla::`anonymous namespace'::RunWatchdog(void*) js/src/jit/MacroAssembler.h 1 nss3.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c 2 nss3.dll pr_root nsprpub/pr/src/md/windows/w95thred.c 3 msvcr120.dll _callthreadstartex f:\dd\vctools\crt\crtw32\startup\threadex.c:376 4 msvcr120.dll msvcr120.dll@0x2c000 5 kernel32.dll BaseThreadInitThunk 6 ntdll.dll __RtlUserThreadStart 7 ntdll.dll _RtlUserThreadStart

Thanks for any help here.

Hi there I have the issue that my FireFox crashes when I stop it. When I restart it I get the opps this should not happend message .

In the crash log the "last line" is MozCrashReason=MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.)

I have gone throught and stopped all add ons and the activated each one anbd after a while the error appeared.. it is clear that the more addons I have loaded the longer the shutdown process takes.

can you help?

B

Hello, I recently sent my firefox crash report to mozilla including the webpages I was visiting.

My concern is: will be kept the privacy of the page I was visiting? simply because it was my email and linkedin account :)

thanks,