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Cannot access National Lottery Web Site but other Browsers work

I am asking this as a last attempt before giving uo on Firefox completely. I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is… (funda kabanzi)

I am asking this as a last attempt before giving uo on Firefox completely.

I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is the page : https://www.national-lottery.co.uk/player/p/home.ftl

I get this error message : "SECURE CONNECTION FAILED. An error occurred during a connection to www.national-lottery.co.uk. PR_CONNECT_RESET_ERROR"

Windows 8.1, running Firefox 75.0, with Avast 20.2.2041 Anti Virus.

This used to work fine, the was saved as a Bookmark. I can open the Web Page fromthe same computer if I use google Chrome Browser, without any other intervention.

After extensively researching various Help Topics on Firefox here's what I've tried :

Turning OFF Avast Anti-Virus protection - makes no differece. Clearing Firefox History, Cache, and Cookies - makes no difference. Refreshing Firefox - makes no difference.

The other thing I have noticed is that the Home Page of the National Lottery Web Site - https://www.national-lottery.co.uk/ WILL load, but only as a page Text with lots of Links.

Any ideas ?

Asked by Alan M 1 inyanga edlule

Last reply by Alan M 4 emasontweni adlule

  • Okugcinwe kunqolobane

firefox crashes on startup, about:home crashes about:addons crashes

I had been using firefox for years without a problem and all of the sudden today it started crashing. first it was the newly opened tabs but now even about:home crashes, … (funda kabanzi)

I had been using firefox for years without a problem and all of the sudden today it started crashing. first it was the newly opened tabs but now even about:home crashes, about:addons crashes, Tried uninstalling and deleting APPDATA mozilla folders, still same problem. If I manually type www.google.com it gets there no problem but once I hit search it crashes. I submitted few crash reports bp-5361b127-3a0e-4a53-bfca-f96e00181213 bp-1ed948b2-9c81-4062-810c-7e1090181213 I am getting this in the report ' jsimd_idct_islow_avx2' but earlier it was a different message. Recently ORIGIN got updated and I installed logitech setpoint to connect my keyboard to the receiver and then I uninstalled setpoint and all logitech software related to mouse and keyboard. Sidenote I just clicked on Search Mozilla Support for this signature and it got me to the website without crashing.

Please let me know if you need any additional information. Thank You

Asked by snowonweb 1 unyaka odlule

Last reply by snowonweb 1 unyaka odlule

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black screen of death (ksod)

I have a new Dell Inspiron 7373 released in October 2017 with 8th generation i7 and Intel 620 graphics... This is a new problem from sometime around (before?) the release… (funda kabanzi)

I have a new Dell Inspiron 7373 released in October 2017 with 8th generation i7 and Intel 620 graphics...

This is a new problem from sometime around (before?) the release of Quantum...

After some time using the browser, my laptop inevitably has a black screen of death (KSOD) issue where the device screen will not wake from display sleep (before the device enters sleep or hibernation) and the device must be shut off by holding the power button as the track pad or special key combinations do not work to wake the screen...

I have tried disabling hardware acceleration and uninstalling/reinstalling the Intel graphics driver (which is not testable for long since Windows Update re-installs it almost immediately, though I could try disabling wuauserv in the services manager...)

I also reinstalled Firefox and refreshed my profile, and tried running the browser in with the add-ons disabled...

...Please advise

Thank you for your time and consideration

Asked by AVNand 1 unyaka odlule

Last reply by AVNand 1 unyaka odlule

  • Okugcinwe kunqolobane

Constant tab crashes nearly 100+ times per day

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone. For Hardware Acceleration, I've tried to disable and enable and disab… (funda kabanzi)

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM


Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

Asked by Sila 1 unyaka odlule

Last reply by Pj 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox crashes

I have had an issue with Firefox for a while now where it will randomly crash. It will completely close without warning and does not start back up afterward. Under the ta… (funda kabanzi)

I have had an issue with Firefox for a while now where it will randomly crash. It will completely close without warning and does not start back up afterward. Under the tap Help and troubleshooting information, I pressed refresh Firefox and the issue didn't happen for almost a week. The crashing is random. In addition it changed my desired search engine from google to yahoo.

Crash Report ID: 76ff87a4-d01e-468b-b1ec-d88c50181112 Signature: IPCError-browser | ShutDownKill Version: 63.0.1

I am on a MacBook Pro

Asked by croman2 1 unyaka odlule

Last reply by croman2 1 unyaka odlule

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Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (funda kabanzi)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Why have some trusted sites stopped loading with Firefox 63?

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with: Your connection is not secure The website tr… (funda kabanzi)

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with:

Your connection is not secure

The website tried to negotiate an inadequate level of security.

<www.thestar.com> uses security technology that is outdated and vulnerable to attack. An attacker could easily reveal information which you thought to be safe. The website administrator will need to fix the server first before you can visit the site.

Error code: NS_ERROR_NET_INADEQUATE_SECURITY


This also occurs with https://download-installer.cdn.mozilla.net/pub/firefox/releases/63.0.1/win32/en-US/Firefox%20Installer.exe

Is the problem at my end or theirs? If the former, what do I need to do to return to the behaviour for FF 62?

Asked by asraskin 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

in three browsers i have the same problem but not on a other pc.

i have a problem that suddenly appeared. i think it is a security issue from a browser add on from f-secure but i didn't change anything. avatars generated by website , n… (funda kabanzi)

i have a problem that suddenly appeared. i think it is a security issue from a browser add on from f-secure but i didn't change anything. avatars generated by website , not the one's you upload as personalized avatar, are not showing and are [x]-ed tested Edge, chrome, firefox and all display the same error. i did refreshed firefox reinstalled add-on emptied cach, history things like that. can't think of anything else . any tips?

can't add images as example here also.

Asked by Spike69 1 unyaka odlule

Last reply by Spike69 1 unyaka odlule

  • Kusonjululiwe

Google Voice page will not load - what the H3LL did you (developers) do to Firefox NOW???

Up until you pushed ver 71 Firefox on me, I had ZERO problems with Google Voice page loading. Now only the banner on the page load with my acct name and icon and the rest… (funda kabanzi)

Up until you pushed ver 71 Firefox on me, I had ZERO problems with Google Voice page loading. Now only the banner on the page load with my acct name and icon and the rest of the page is BLANK except for the never ending spinning circle in the middle .... are you taking lessons in buggyness from CrApple OS??? My Voice account open just fine and fast on Opera, Brave, Vivaldi, and Edge Beta!!! Maybe you (Mozilla) should switch to the Chrome engine too, you are too buggy 90% of the time! PC - Win 7 32-bit, ALL UP TO DATE!

Asked by KeithBenicek 5 izinyanga ezidlule

Answered by crankygoat 5 izinyanga ezidlule

  • Okugcinwe kunqolobane

Continual messages from Firefox

Firefox is beginning to become more of an annoyance than it is worth - most of the reason for this is the continual string of updates, messages, click bars and pop ups it… (funda kabanzi)

Firefox is beginning to become more of an annoyance than it is worth - most of the reason for this is the continual string of updates, messages, click bars and pop ups it shows on start up.

No these are not spam or bad add ins, they are programmed interruptions inherent to FF.

Users of FF want to get on and do things. Having to close windows with news about the latest update (and there are soooo many updates), or news that the opml feed is now on your desktop (another thing to waste time attending to) or messages about privacy or messages about syncing pages and settings or pop up messages about how FF is private etc are just plain annoying.

It is getting to the point where I expect to wait longer for FF to start and then have to wade through cruft, than it takes to boot the entire Windows 10 OS and deal with the Ms cruft on the log in screens.

If people want to learn, then they will look stuff up. So seriously - stop popping up tabs, notices, messages, dialog boxes and other cruft. Let the users just get on with using FF rather than putting up with cruft about using FF.

FF is now officially slower to start than every other browser we have and slower than me booting an entire windows 10 pc - all because of continuous updates which don't seem to do anything for me - or most users. oh sure, you can say its for security but if you are patching security holes as regularly as you are updating FF then there is something terribly wrong in your programming standards and coding methodologies - not to mention test process.

Its a trend to tell people about your product - but its one that annoys users. We just want to get on with using whatever - so please get out of our way and let us just use the product.

I like FF - but I liker it a lot less than I used to as its now annoying the crud out of me almost every day.

My 10c worth.

Asked by oitconz 1 unyaka odlule

Last reply by McCoy 1 unyaka odlule

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Why do I have do restart Firefox each time, when I start my personal computer?

I'm a german user, sorry for my bad english. I hope that someone can help me. Everytime, when I start my personal computer, I do have the same problem: Firefox is startin… (funda kabanzi)

I'm a german user, sorry for my bad english. I hope that someone can help me.

Everytime, when I start my personal computer, I do have the same problem:

Firefox is starting and it shows me my (five) websites in his tabs, but they will not be loaded. Instead of loading, one tab shows me to restart all others, after all other tabs are closed. Then Firefox ask me, if I want to restart all my five websites. It's not important, how many tabs I want to load, it's not important, which websites I want to load. The problem is the same.

I did uninstall Firefox (first simply, later with IObit Unistaller removing residual files) and install it after that again. I deleted the cache and all cookies. Nothing changed. The problem is not resolved.

What can I do?

Asked by Cidly 1 unyaka odlule

Last reply by Cidly 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox having tab crashes AND full window crashes constantly (even in safe mode)

Just got a refurbished PC and since the beginning, Firefox (and Chrome as well) have been crashing every 30 min or so on all kinds of websites even when minimized with no… (funda kabanzi)

Just got a refurbished PC and since the beginning, Firefox (and Chrome as well) have been crashing every 30 min or so on all kinds of websites even when minimized with nothing running in the foreground.

Things I've tried - firefox safe mode - fresh, clean install of my NVIDIA graphics driver - updated my Realtek audio driver - disable hardware acceleration

Here are some of the recent crashes

bp-57fd17ac-1117-42c2-93d7-99ae40190203 bp-68452fbb-9559-49e9-91bb-7c35d0190127 bp-7500d57d-a867-417d-8eff-876670190204 bp-6464cab6-412e-41de-a2b4-1f20f0190204 bp-94ba69d9-0894-4049-80f3-fcbc50190204

Asked by SphericalCow 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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Google sign in page is broken. Buttons work but nothing is moving.

So the issue i'm having is that the login page for google seems to be broken in some way. I have 2 google account. one for college and one for my youtube. my college one … (funda kabanzi)

So the issue i'm having is that the login page for google seems to be broken in some way. I have 2 google account. one for college and one for my youtube. my college one works but my youtube one is what seems to break the page. I can try and get it sign in to my youtube account by tell it to forget my other account but then i'm left with the sign in page and a next/login button that clicks and nothing happens. whenever I get the page to accept that the account exist and try and quick select it, it then loads forever and doesn't sign in. If i open the browser in private mode it doesn't have this problem though but I don't want to only use the private browser as I use my history to re-search things a lot. I have tried clearing cache and cookies... I have tried reinstalling firefox... I have tried scanning for viruses and malware... I literally don't know what else to do... I even tried removing my add ons. nothing worked. If anyone else might have some insight on this I look forward to the help. All I know for sure is that it's been about a week since this started.

Asked by Dtk777 1 unyaka odlule

Last reply by Dtk777 1 unyaka odlule

Firefox will not load, doing a clean install of Firefox did not fix the problem. Doing a clean install with a fresh profile did not fix the problem either.

I have been having problems with firefox lately. Every time I try to run the program it automatically closes without giving an error message. I am running Windows 10 an… (funda kabanzi)

I have been having problems with firefox lately. Every time I try to run the program it automatically closes without giving an error message. I am running Windows 10 and this happens in safe mode as well. I have tried doing a clean install of firefox - that did not fix the problem. I tried deleting my profile after uninstalling then doing a fresh install, this did not fix the problem either. I ran a virus scan and did not detect any malware. I don't know what else to try.

Asked by DM 5 izinyanga ezidlule

Last reply by FredMcD 4 izinyanga ezidlule

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Firefox 63.0 (64-bit Windows 7) won't complete Restart after Update

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen th… (funda kabanzi)

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen the message to "Restart Firefox to Update" for several days but was busy doing 'stuff' so I held off. Was also getting messages that Adobe Acrobat Reader had been updated successfully and that I should restart for the update to take effect. Finally, since I wanted to replace my AVG Free AV with ZoneAlarm Internet Security, I decided it was time to close all my active programs, including Firefox, remove AVG Free AV, download and install ZoneAlarm Internet Security and then shut down my laptop in order to install any Windows 7 updates. In order to shut down Firefox while maintaining all my Windows and Tabs, I typically just pull-down the Menu and select 'Exit'. When I open Firefox again, I select 'Restore previous session", my Windows all come up and my tabs are all there and I'm off to the races! However, when I tried that this time, I received a warning that I had 8 Windows open and 441??? tabs (I have a lot but it is nowhere near that number [150 maybe]) in use and they would all be closed if I chose to exit. Since this is my way of remembering all of the things that I am working on at any given time, I DEFINITELY DIDN'T WANT TO DO THAT!! So, the only choice I had seemed to be to click on the "Restart Firefox to Update" button in the "Help" --> "About Firefox" dialog box. However, I did that about 6 hours ago and the little blue 'circle' just keeps 'spinning' and the hard drive access light flashes periodically (more so, within the first 30 minutes or so after clicking on the 'Restart' button) but the 'Restart' has not completed. I guess I will have to abort the update somehow but I don't want to do that part way through a 'Restart' and I DEFINITELY DON'T WANT TO LOSE MY OPEN TABS!!! What should I do to be able to get back to productive work using Firefox?!

Asked by balls69bc 1 unyaka odlule

Last reply by Pj 1 unyaka odlule

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no page loaded

Using FF 64 on a Win10/64bit. All other browsers work fine (IE/Chrome/edge) i think (!) after windows10 update (the 'october update') i just installed since PC just came … (funda kabanzi)

Using FF 64 on a Win10/64bit.

All other browsers work fine (IE/Chrome/edge) i think (!) after windows10 update (the 'october update') i just installed since PC just came out of box... it stopped working. PC has been on and used with FF for few days already, had no problems, synced bookmarks fine etc.

Now: - no url loaded if entered manually - no url loaded if selected from bookmarks - no settings page loaded most of times. - sometimes (!) i can load "options/preferences" - i can never load about: functions

Checked and done so far without luck: - re-install (removed, restarted, checked for removal of Mozilla directory, installed) - created new profile - checked proxy settings in settings : manual / no proxy - checked windows firewall settings and even defaulted them etc - started in 'safe modus' (no extensions loaded) - not using 'offline' modus

anybody? i've spent a few hours now and near close to leaving it and using Chrome...

Asked by drblobber 1 unyaka odlule

Last reply by drblobber 1 unyaka odlule

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how to get rid of a malware pop-up messages on MacBookPro

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? … (funda kabanzi)

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it?

I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.

Asked by PamCC 1 unyaka odlule

Last reply by Ollie 1 unyaka odlule

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Firefox cannot load a Web site

Hi, I'm reporting that firefox, firefox ERS and firefox developer edition (all latest version) are not able to load the Web site https://www.klaytn.com/. While the Web si… (funda kabanzi)

Hi,

I'm reporting that firefox, firefox ERS and firefox developer edition (all latest version) are not able to load the Web site https://www.klaytn.com/. While the Web site works well with qupzilla and chromium browser (brave). I already tried all the step in the official documentation (fresh empty profile).

Thank you

Asked by erotavlas 1 unyaka odlule

Last reply by erotavlas 1 unyaka odlule

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Unable to log in to Walmart Canada website with Firefox

Logging in works without problems in Google Chrome, Microsoft Edge, and Opera. For Firefox (66.0), I get: "We were unable to find an account with that email address. Ple… (funda kabanzi)

Logging in works without problems in Google Chrome, Microsoft Edge, and Opera. For Firefox (66.0), I get:

"We were unable to find an account with that email address. Please try again."

Walmart Canada: https://www.walmart.ca/sign-in

Tried:

1. Content Blocking turned on or OFF COMPLETELY (Off: Custom, then both options unchecked).

2. Unable to add the website to Content Blocking Exceptions, because the choice is never given to do so when clicking on the Site Information icon, and the "Manage Exceptions" for Content Blocking does not allow additions. These are both true also with a new Firefox Profile. I am NOT using Private Browsing.

3. Restarted Firefox with Add-ons Disabled.

4. Added https://www.walmart.ca/ to Exceptions - Cookies and Site Data, to Allow.

5. Cleared "Cookies and Site Data", plus "Cached Web Content".

6. Dispite there being no notifications in Bitdefender Antivirus Plus, I completely disabled it and it's Web Protection.

7. Created new Firefox Profile. Success ... But only once! As soon as I close Firefox and open it again (with the same new Profile and same settings), I cannot log in again.

8. Doing items 1-6 with the new Firefox Profile accomplishes nothing. Cannot log in after the first time with a new Firefox Profile.

EDIT: I forgot to mention that this started just recently during the past 2 weeks. Previously I was able to login and use the Walmart Canada website with no problem. Walmart's response to the issue is that I should use Google Chrome.

Asked by FrostWise 1 unyaka odlule

Last reply by FrostWise 1 unyaka odlule

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secure websites won't open

Last night firefox stopped letting me open any https websites. Chrome doesn't have any problems, just firefox. I have version 63.0.3. I have tried everything that I fi… (funda kabanzi)

Last night firefox stopped letting me open any https websites. Chrome doesn't have any problems, just firefox. I have version 63.0.3. I have tried everything that I find on the internet to try. I have windows 10 and am using the windows defender firewall, there are no family settings that are set up. Can anyone help? Below is a screen shot of what I am getting when I try to go to google.com

Asked by mpexton 1 unyaka odlule

Last reply by mpexton 1 unyaka odlule