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Matterport 3D tours not working - Firefox only

We produce Matterport 3D virtual tours. Up till now, we have been able to embed the tours on our, and client sites, and they play on-page with no issue. We have discovere… (funda kabanzi)

We produce Matterport 3D virtual tours. Up till now, we have been able to embed the tours on our, and client sites, and they play on-page with no issue.

We have discovered that our spaces, when embedded on a webpage, dont work in Firefox and get a ‘oops, model not available’ error.

They all work if the page is loaded in safari.

We are using this code to embed which has always worked up till now:

<iframe class="embed-responsive-item" src="https://my.matterport.com/show/?m=6By4dFjpWL2&brand=0" width="300" height="150" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

The actual straight URL works in Firefox - just not the embedded ones.

Matterport claim that they wont work if 2 or more are embedded on a page, which seems odd since: - this only just started happening - it doesnt happen in browsers other than firefox - some people (rarely) dont have the issue even in Firefox

Here is an example of a page with the tours embedded, having the issue in Firefox: https://www.unicol.unimelb.edu.au/about-us/gallery/virtual-tours/

Thanks Ben

Asked by Ben Lopez 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

Problem with Matterport 3D tours

I get a black screen when clicking on the Explore 3D Tour. I can see the Dollhouse view but not the images of the rooms. I have disabled the Add-ons and checked for updat… (funda kabanzi)

I get a black screen when clicking on the Explore 3D Tour. I can see the Dollhouse view but not the images of the rooms. I have disabled the Add-ons and checked for updates. I have not been able to find any answers. I can view the 3D tour in Microsoft Edge but not in Firefox or Chrome. So the graphics card is good. Please help !!!!

Asked by kmwbeachphotos 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule