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Flash videos hang the entire browser, killing plugincontainer.exe wakes Firefox up again

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm pos… (funda kabanzi)

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm posting here so I can hopefully get some more tips from all experts here.

Symptom: Firefox completely hangs when playing back Flash videos (eg. Youtube). You can usually still hear the audio in the background, but the video freezes, and indeed the entire UI freezes. You can't even click the red [X] button to close the window at that point.

Workaround: Getting the Windows Task Manager up and killing plugincontainer.exe makes Firefox respond again, showing the "Plugin crashed" box in place of the video, and you can finally interact with the browser again.

I've tried the following:

  • Ensuring that he's running the latest Firefox (8.0.1)
  • Upgrading Flash to latest version - same problem before and after
  • Upgraded the graphics card drivers to the latest version (it's a ATI Radeon HD 3200) - same problem before and after
  • Created a new Firefox profile - still the same problem
  • Made a clean install of Firefox by wiping the program folder - still the same problem
  • Created a new Windows login account - still the same problem
  • Tried in IE - it works fine!
  • Tried in Chrome - it works fine!

I'm suspecting that this is some sort of graphics driver/flash issue, but what really boggles my mind is that it works fine in Chrome, which (I think?) uses the same non-ActiveX version of the Flash plugin.

Another piece of evidence that I think points to the device driver: running Windows in Safe Mode actually makes the video play fine (although very very low fps).

Any clues, anyone? I feel like I've tried all possible troubleshooting steps!

Asked by David Tenser 8 iminyaka edlule

Last reply by cor-el 8 iminyaka edlule

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Since a week or 2 Firefox has been loading web pages very slow. Or it does load them but it takes a good 3 seconds before i can scroll or enter anything.

This morning also it froze up for a good 10 seconds and then it loaded the web pages again. Especially when i am browsing on a forum and return to main page or something.… (funda kabanzi)

This morning also it froze up for a good 10 seconds and then it loaded the web pages again. Especially when i am browsing on a forum and return to main page or something. It just takes ages before i can select anything. It loads somewhat slower also but the part of it that i cannot select anything or scroll down before it stops thinking.

Asked by ikke1986 8 iminyaka edlule

Last reply by cor-el 8 iminyaka edlule

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Since upgrade to FF13: having problems with flash content, especially videos when scrolling/multi tasking--freezing the video and sound for 1-2 sec. Any advice?

At first, the same night I decided to update--things were fine but after using the browser hours later a second time: some flash scripts would simply not respond and free… (funda kabanzi)

At first, the same night I decided to update--things were fine but after using the browser hours later a second time: some flash scripts would simply not respond and freeze the tab the content is on or like in my question, constantly stutter. The problem for flash videos only seem to occur when I scroll onto links or when moving up/down a page. I encountered similar problem with FF7--like that time, I installed/uninstalled the flash player and even resetted firefox but to no avail--the problem persisted. It is also present while in safe mode. P.s. such problem is seemingly not present in other browsers which brought me to ask this question for assistance.

Asked by Lucavi 8 iminyaka edlule

Last reply by HiryuXIII 7 iminyaka edlule

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Firefox 27 for Mac freezes images when screen is minimized. Won't restore. Never had this problem on earlier versions.

When I hit the yellow circle to minimize the screens, they often will not restore. May work for a while when Firefox first opens, then stops. Often have to force quit Fir… (funda kabanzi)

When I hit the yellow circle to minimize the screens, they often will not restore. May work for a while when Firefox first opens, then stops. Often have to force quit Firefox. Also, when typing emails the speed can be very slow.

Running MAC OS10.6.8; over 221GB of hard drive available; 2 GB memory.

Can I go back to an older version or can this be fixed? I upgraded Firefox when I upgraded the operating system. Have gone back to Safari since FIrefox is now essentially unusable.

Asked by FHVillage 6 iminyaka edlule

Last reply by guigs 6 iminyaka edlule

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firefox wont open please help

Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 32.0.3.5379 Application Timestamp: 54224e2c Fault Module Name: ntd… (funda kabanzi)

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	32.0.3.5379
 Application Timestamp:	54224e2c
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea91c
 Exception Code:	c0000005
 Exception Offset:	00052df6
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	b4c7
 Additional Information 2:	b4c74252b02ba14273a3332638c80d68
 Additional Information 3:	71f9
 Additional Information 4:	71f9f4f54ef467b85417e0805553db89

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Asked by craigbohling 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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Why does firefox slow down or not respond when I check my yahoo account?

Nothing seems to fix this problem, even the new Firefox update. It's very frustrating and I hate to go back to using internet explorer, but may be forced to. It's like fi… (funda kabanzi)

Nothing seems to fix this problem, even the new Firefox update. It's very frustrating and I hate to go back to using internet explorer, but may be forced to. It's like firefox "not responding" to yahoo. Please help!

Asked by drmike922 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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Suddenly Firefox has stopped working, whether I type the url or hit a bookmark. Why? This is very frustrating

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark… (funda kabanzi)

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark, the url shows up in the address window, but nothing happens. there are maybe 3 bookmarks that still work, and all the rest are duds. auto-complete still works, but firefox refuses to take to the address. i get a lot of "flash crashes" (thanks, adobe) so i recently updated flash, and that started the problem. this is why i distrust updates. (for the record, i keep current with firefox updates, even though it is still bloatware that uses 2 GB just to run 3 windows. anyway, any help you could offer would be most... helpful! (not sure why my exclamation points are printing as open-brackets, but hey, whatever, that's the internet) thanks, tim

Asked by TIMSPORES 5 iminyaka edlule

Last reply by John99 5 iminyaka edlule

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What is going on, Firefox is crashing, Freezing, and now using all my ram.

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission… (funda kabanzi)

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission to register at the forums. Been on the Web since I started hosting a BBS in 1988, I should not be confused. I should be browsing the forums right now looking for the right thread to get some help in. Wonder where this will be posted? I don't know, because this is confusing.

As I'm typing this my characters are freezing ever 15 seconds or so. Is there something wrong with the current build? I've had crashing and "not responding" problems for the last month and a half. Have removed all plugins and Add-ons (not cool at all) and then re-installed, twice if you include today. You see, since the last update, which I thought might be a bug fix, Firefox is now using most all of my ram, usually about 3.2 GB of it, no matter if there is 4 tabs or 15 (which I would NORMALLY have in my browsing, so I no there was a point where Firefox had no problem with this). That sounds like a memory leak to me. My question is: Is there something wrong with Firefox right now? Seccurity Essentials and MBAM both say I"m virus and malware free, which would make 4 years of being virus and malware free, I make an effort to browse smart, so I'm pretty sure that's not it. I'm attaching a link to a Screenshot I put in my dropbox of the threads tabs of Process Explorer, what are all these threads? Why is firefox running all these Threads at once. Is this normal? I cannot use Firefox right now, is there something wrong on my end or your end?

https://www.dropbox.com/s/8jtofcfn0wfybor/FFThreadsOpen.JPG?dl=0

Thank you, Adam.

Asked by Spladam 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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can,t shutdown ff 34.05 on all of my 3 pc's. tried all options. problem remains.

After an update of FF, all of my 3 computers have the same bug. I can't shut down FF. Remains working in the background. The internet is full of the same complaint. Only … (funda kabanzi)

After an update of FF, all of my 3 computers have the same bug. I can't shut down FF. Remains working in the background. The internet is full of the same complaint. Only way to close ff is through proces elimination. Tried all of the options given by Mozilla and users like remove parent.lock or re-initializing etc. etc. Nothing works. Should reinstall an older version or move to Chrome? Hope some wizzard can let me see the light. Frank Amsterdam

Asked by xerollo 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

Too rapid flow of events

Odroid-c1 (ARMv7). Ubuntu 14.04. FF 35. I have put too rapid flow of events (in particular, mousemove), which hangs the browser. In JS hang empty processing function for … (funda kabanzi)

Odroid-c1 (ARMv7). Ubuntu 14.04. FF 35. I have put too rapid flow of events (in particular, mousemove), which hangs the browser. In JS hang empty processing function for mousemove event. While leading the mouse - the browser hangs. Stop the mouse - does come alive. In chromium such a problem is not observed. Prompt where to start with this deal. For some reason it is necessary to have a FF.

Asked by rusyag 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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FF works on startup but will not open after closing until I reboot.

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen,… (funda kabanzi)

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen, it would not start. Now it appears that Firefox will only open on a fresh restart of my computer. Running W-7 64 bit.

Asked by Ronnomad 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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Flash Videos do not Operate

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c Firefox is a fresh new install… (funda kabanzi)

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c

Firefox is a fresh new install, version 35.0.1 downloaded 2-4-2015 and virus checked There have been no preferences modified with about:config The user profile is new, all previous have been abandoned

Adobe Flash has been uninstalled, then reinstalled to the latest version. All plugins are disabled except OpenH264 1.3, Shockwave Flash 16.0.0.305, and Java SE U75 10.75.2.13

Video players partially load, but video never even begins to play.

I can load up Avant Browser Portable and they work exactly right, on the same computer. I can load Firefox 35 or 27 or whatever version on a different WindowsXP computer, and then the videos will work.

It is just the XP-Pro system that will never play videos in Firefox. I've tried all that I can think of besides reinstalling Windows itself.

How do I fix this problem?

Asked by blebadef 5 iminyaka edlule

Last reply by guigs 5 iminyaka edlule

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Firefox stops connecting to the internet shortly after using the "delete parent.lock" fix.

I recently upgraded to 36 and am running Windows8.0. I opened up Firefox after the update and it worked fine until it suddenly stopped connecting to the internet. It doe… (funda kabanzi)

I recently upgraded to 36 and am running Windows8.0.

I opened up Firefox after the update and it worked fine until it suddenly stopped connecting to the internet. It doesn't say that it can't connect to the website, it just sits there with the loading charm circling endlessly.

I can restart my computer and use the "Delete Parent.lock" fix, but it doesn't last for more than about 5 minutes. I also can't untick the box for "Read Only" on the folders for profiles. Rather, I can, but it reverts after hitting "OK" and closing the Properties.

Refreshing Firefox after rebooting my computer worked for about the same length of time, so that fix will not work.

Asked by supermikan 5 iminyaka edlule

Last reply by coupd 5 iminyaka edlule

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Firefox stops loading pages and won't close

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After … (funda kabanzi)

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After that, the browser won't load or refresh any website at all, it just shows the spinning wheel and/or a white page, with no error messages.

After trying to close and open process again, I receive a dialog saying that Firefox is running already. I can see the process running but I can't close it with task manager. Have to reboot and manually delete the parent.lock file on my profile folder.

Once I can open it, after 5 minutes, it happens again.

What I've tried: Deleted cache, cookies and history. Disabled extensions. Disabled Javascript. Went to normal browsing. Went Into safe mode. Made a new profile. Refreshed Firefox. Uninstalled and reinstalled.

Last seemed to work, installed Adblock and managed to recover my bookmarks. Worked for 1 hour, then it happened again.

Checked for my firewall, there was an exception already. Checked my antivirus, my brother's laptop uses Avast, disabled webshield. No need to check for proxys, don't use them. Everything was working fine till two days ago.


Posting from my desktop computer. My current browser has more plugins and extensions installed. This one works fine. So I'm putting my brother's specs.

Version: 36.0.1 Extensions: only Adblock Plus and Download Helper Plugins: Shockwave Flash and Java all up-to-date. OS: Win 8 64bit Sys Specs (don't know if this is relevant): Intel I7 3,5GHz 8GB RAM

Asked by Cubito 5 iminyaka edlule

Last reply by guigs 5 iminyaka edlule

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Firefox stops working, its process hangs and it is impossible to terminate it.

After some time (hours or days) firefox stops loading pages (showing "Connecting..."). CPU usage of Firefox process as about 10% (my computer has 4 cores). If I try to ex… (funda kabanzi)

After some time (hours or days) firefox stops loading pages (showing "Connecting..."). CPU usage of Firefox process as about 10% (my computer has 4 cores). If I try to exit Firefox, the process remains to hang forever until restarting of computer. So, I cannot just stop Firefox and start it again.

Asked by asdqweasd 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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In addition to mozilla being unresponsive several times a day, two days in a row I cannot close a tab or any tab. I have to restart my computer when this happen

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I … (funda kabanzi)

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I have to restart my computer with all the tabs open. I only had two tabs open when it froze.

Asked by texasblonde 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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Firefox can't terminate process, profile would be missed when network disconnect

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7. After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), … (funda kabanzi)

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Asked by bangrobe 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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firefox hangs intermittantly, firefox health report just runs rotating circle, can not ask question on firefox community, using IE right now

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36 when I try to use firefox to ask a question on this site nothing happens when I press the su… (funda kabanzi)

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36

when I try to use firefox to ask a question on this site nothing happens when I press the submit button, am asking this by using IE

Asked by markminnc 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

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Since installing the last round of Windows updates on 3/10/2015 Firefox freezes up my computer and the only thing I can do is to reboot.

I have tried starting Firefox in safe mode and it still locks up. At first I could not access Yahoo mail, now it is starting to happen on other sites with no pattern. I… (funda kabanzi)

I have tried starting Firefox in safe mode and it still locks up. At first I could not access Yahoo mail, now it is starting to happen on other sites with no pattern. It is Windows 8.1 and Firefox 36.0.1.

Asked by mdutch1 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule