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WidevineCdm crash

Hi I recently updated to 78.10.0 vers and now when I try to play Netflix I get the WidevineCdm crash message and Netflix won't play I have refreshed Firefox and restarted… (funda kabanzi)

Hi

I recently updated to 78.10.0 vers and now when I try to play Netflix I get the WidevineCdm crash message and Netflix won't play

I have refreshed Firefox and restarted my Mac several times and disabled the Adobe Shockwave player.

Nothing works.

Can you please help me?

Asked by stefan.bagg 1 unyaka odlule

Last reply by cor-el 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

WidevineCDM plugin keeps crashing

Hi everyone, it's been 2 days now since every time I open Netflix and Amazon Prime videos won't play. A yellow bar saying: "The WidevineCdm plugin has crashed" keeps comi… (funda kabanzi)

Hi everyone,

it's been 2 days now since every time I open Netflix and Amazon Prime videos won't play. A yellow bar saying: "The WidevineCdm plugin has crashed" keeps coming up!

I'm using Firefox and I'm on a MacbookPro.

I've tried everything: restarting/shutting down device; reinstalling Firefox; deleting widevine folder and activate it from the adds on page; tried on other browsers (works on safari but not on chrome); contacted Apple / Netflix / Amazon / Google nobody was able to help; I also ran these websites with my Mac in safe mode...nothing was able to resolve it.

What can I do to fix it please?

This started to happen out of the blue...I haven't installed anything! It was working fine until the day before...

Asked by alessandro.ciminata 1 unyaka odlule

Last reply by chantalrouyr 1 unyaka odlule

  • Okugcinwe kunqolobane

Application error: a client-side exception has occurred (see the browser console for more information).

A website I use frequently has recently been causing error; "Application error: a client-side exception has occurred (see the browser console for more information)." to s… (funda kabanzi)

A website I use frequently has recently been causing error; "Application error: a client-side exception has occurred (see the browser console for more information)." to show up when I visit some of their pages but not all.

Example: https://www.guitarcenter.com/Used/Ibanez/RG5121-Prestige-Solid-Body-Electric-Guitar.gc

The page begins to load and then presents this error. Any help would be appreciated.

Asked by jtr11 6 izinyanga ezidlule

Last reply by cor-el 6 izinyanga ezidlule

  • Okugcinwe kunqolobane

SEC_ERROR_REUSED_ISSUER_AND_SERIAL

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message. Secure Connection Failed. … (funda kabanzi)

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message.

   Secure Connection Failed. 
   Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
   
   Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL 
   
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. 
   Please contact the website owners to inform them of this problem.

Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?

Asked by ryavina 1 unyaka odlule

Last reply by Pallavi kumari 1 unyaka odlule

  • Okugcinwe kunqolobane

IDM Extension Failure

Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not wo… (funda kabanzi)

Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not work. It will work only if I open the webpage where I intend to download (e.g.--YouTube) BEFORE I reinstall the add-on and only for as long as that page remains open. Closing the page and then reopening it somehow deactivates IDM, as it will no longer link to the video I want to download. Have tried everything i can think of to solve this, including deactivating all other add-ons and by uninstalling and reinstalling the IDM program itself. I also unchecked the "block popup windows" management tool within Firefox itself. Anyone have any ideas what is happening? Initially, I also received the error message added below, but as far as i can tell, none of my other programs are set to block IDM. The error message no longer appears.

Asked by shadowfaxblue 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Update on/about 21 April 2021 broke WidevineCDM for many users, breaking Netflix/Spotify/etc. (thread of threads)

Each of the threads below is someone reporting the same problem (which I also have), with the same timing. Suddenly on 21 April 2021 all (?) major streaming sites started… (funda kabanzi)

Each of the threads below is someone reporting the same problem (which I also have), with the same timing. Suddenly on 21 April 2021 all (?) major streaming sites started to give "The WidevineCDM plugin has crashed" message and ceased to work .

https://support.mozilla.org/en-US/questions/1333289 https://support.mozilla.org/en-US/questions/1333332 https://support.mozilla.org/en-US/questions/1333503 https://support.mozilla.org/en-US/questions/1333613 https://support.mozilla.org/en-US/questions/1333506 https://support.mozilla.org/en-US/questions/1333571

No suggested fix works. Reinstalling does not help, toggling DRM application does not help. It was obviously the update (at least for users on 78.10.0esr with OS X 10.9.5) that did it. Is there some way to get this registered as a bug?

Asked by pauls.filter 1 unyaka odlule

Last reply by cor-el 11 izinyanga ezidlule

Webroot blocking Firefox 97.0 (64-bit) functionality

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine… (funda kabanzi)

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine, and by processes of elimination I found it to be Webroot that was causing the dysfunction. I've already opened a support ticket with Webroot, but I wanted to make Mozilla aware of this conflict and to ask if there is anything that I can do to remedy this besides completely disabling my anti-virus/spyware to use Firefox?

Asked by sodonnell37401 3 izinyanga ezidlule

Last reply by James 3 izinyanga ezidlule

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Again 8K and 4k youtube videos stuttering

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example th… (funda kabanzi)

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example this video in 8k does not work at all, audio works fine and it stutters totally showing a single different frame every 10 secs. https://www.youtube.com/watch?v=5LxsViMm25o&t=54s&ab_channel=AroundTheWorld4K . My pc is running Win 10 64-bit, 8gb of ram and all with all drivers\os up to date. As usual no issue with Google Chrome while reproducing the above video in 8k.

CPU Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz 4 Cores GPU - AMD Radeon R7 200 Series with 2gb.

Pls fix.

Asked by Michael 1 unyaka odlule

Last reply by Vper3495 1 unyaka odlule

  • Okugcinwe kunqolobane

YouTube TV Buffering Problem with Firefox

I have hit what appears to be a "YouTube TV" (vs YouTube) buffering problem. It happens only with Firefox on my PCs. After a few seconds to a minute of playing a TV pro… (funda kabanzi)

I have hit what appears to be a "YouTube TV" (vs YouTube) buffering problem. It happens only with Firefox on my PCs. After a few seconds to a minute of playing a TV program or movie, the video/audio stops with a spinning arrow. If I previously had turned on "stats for nerds" to monitor this, I can see when network activity stops and the buffer then eventually gets exhausted.

This does NOT happen when running YouTube TV on my TVs or on my iPhone. Probably more significant, it does NOT happen with YouTube TV under either Microsoft Edge or Google Chrome on these PCs. If I run Firefox in Troubleshoot Mode, i.e., no add-ons, extensions, etc., the problem still exists, so it is not just some rogue add-on, but is related to Firefox itself. The problem appears to be only for "YouTube TV" on Firefox since, for example, videos played from YouTube (vs "YouTube TV") do not have the problem under Firefox.

I tried rebooting my router as well as the PCs. The problem still existed. The PCs are high speed and the internet connection is fiber optic. One of the PCs is connected by Ethernet; the other is wireless. Download/upload speeds are over 900 Mbps on the Ethernet PC. I have not seen slow network indications on anything except this "YouTube TV" with Firefox mixture. Hardware does not seem to be the issue.

Apparently the problem is software. I also tried temporarily disabling my antivirus/firewall software. No change. I'm running Windows 10 version 21H1 and Firefox 88.0.1. I'm new to YouTube TV; although most of my viewing with it has been done on TVs, I don't recall seeing this problem in my PC tests a month or so ago.

Asked by jeff154 11 izinyanga ezidlule

Last reply by Grover 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

upstream connect error or disconnect/reset before headers. reset reason: connection termination

When accessing some www.walmart.com web pages using Firefox the resulting page is blank except for : "upstream connect error or disconnect/reset before headers. reset rea… (funda kabanzi)

When accessing some www.walmart.com web pages using Firefox the resulting page is blank except for : "upstream connect error or disconnect/reset before headers. reset reason: connection termination." Example: https://www.walmart.com/ip/Febreze-Odor-Eliminating-Fabric-Spray-Refill-Extra-Strength-67-6-fl-oz/11045953

I do not get this when using Internet Explorer.

Asked by datadiner 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

SSL_ERROR_BAD_MAC_ALERT

Since the last update, I am receiving the error message SSL_ERROR_BAD_MAC_ALERT when I access one website that I need to use as part of my work. It is a trusted site that… (funda kabanzi)

Since the last update, I am receiving the error message SSL_ERROR_BAD_MAC_ALERT when I access one website that I need to use as part of my work.

It is a trusted site that I have used for many years. The error message above displays and I get the option to retry which usually works, but I lose any content up to that point.

I have contacted the website owners as suggested and they say it is a Mozilla issue. I found a couple of suggestions to fix this on-line, but it did not work.

Can you help?

Asked by franlousimon 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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Location

My Firefox browser is showing an incorrect location. If I check my location on any other browser it shows true but Firefox is way off. Causing sites to freeze my accounts… (funda kabanzi)

My Firefox browser is showing an incorrect location. If I check my location on any other browser it shows true but Firefox is way off. Causing sites to freeze my accounts for irregular location activity. Have already restarted modem, PC and browser but location in Firefox remains the same bad location while all others show true location.

Asked by sac44803 10 izinyanga ezidlule

Last reply by FredMcD 10 izinyanga ezidlule

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Firefox Dark Mode to Light mode switch problem

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When … (funda kabanzi)

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook Dark Mode and switch back to Light Mode, Firefox still hangs in Dark Mode. The only way to solve this is to choose Light Mode in System Preferences instead of automatic.

Asked by Martijn 1 unyaka odlule

Last reply by plausibel 1 unyaka odlule

  • Okugcinwe kunqolobane

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (funda kabanzi)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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error code: ssl_error_rx_malformed_alert

The problem comes from the antivirus software this checks HTTPS connections and certificates, many think it would be a virus as in the support cases, but this can be set … (funda kabanzi)

The problem comes from the antivirus software this checks HTTPS connections and certificates, many think it would be a virus as in the support cases, but this can be set in the antivirus software.

https://support.mozilla.org/de/questions/1024043#question-reply

Asked by secure0163 8 izinyanga ezidlule

Last reply by FredMcD 8 izinyanga ezidlule