Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Tried to fix Firefox crashes, lost all my bookmarks + FF app support folder

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all… (funda kabanzi)

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

Asked by Mikow 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Previous fix to eliminate unwanted question marks no longer works.

The solution below no longer works. My current version of Firefox is 64.0.2 When did this problem start for you? On Mac, Firefox 56 ratcheted up the security sandbox, lim… (funda kabanzi)

The solution below no longer works. My current version of Firefox is 64.0.2

When did this problem start for you?

On Mac, Firefox 56 ratcheted up the security sandbox, limiting which files pages can use on your system. This apparently prevents Firefox from using font files in a "suitcase" or "Adobe Type 1" format. The developers are aware of this and some fixes were made in Firefox 57, but they might have missed some font types or unexpected font file locations.

To see whether this is the problem, and as a temporary workaround, you can reduce the sandbox security level back to what it was in Firefox 52-55 as follows:

(1) In a new tab, type or paste about:config in the address bar and press Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste sand and pause while the list is filtered

(3) Double-click the security.sandbox.content.level preference and change the value from 3 to 1 and click OK

That change won't take effect until the next time you quit and restart Firefox

Asked by robkuhnjr 1 unyaka odlule

Last reply by Franknca 1 unyaka odlule

  • Okugcinwe kunqolobane

Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (funda kabanzi)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox crashes

Firefox is crashing every time I try to download and/or save something. Happens in Safe Mode. (Same thing is happening in Chrome, but not in Edge). Recent crash reports: … (funda kabanzi)

Firefox is crashing every time I try to download and/or save something. Happens in Safe Mode.

(Same thing is happening in Chrome, but not in Edge).

Recent crash reports: bp-675e07fc-4d53-4807-8dc6-a37340190102 2019-01-01, 8:18 p.m. bp-4831347e-a0a9-460c-904c-00b020190102 2019-01-01, 8:18 p.m. bp-f1a3ea5d-aad7-42cc-bb06-c92fb0190102 2019-01-01, 8:18 p.m. bp-311f37e7-bce1-48b1-8fd2-be29b0190102 2019-01-01, 8:18 p.m. bp-836595f9-79c2-49f9-b62a-ad07a0190102 2019-01-01, 8:18 p.m. bp-73a5f978-0039-40b5-a0cd-aa8ef0180909 2018-09-08, 7:40 p.m.

Asked by dudabrad 1 unyaka odlule

Last reply by unknownsoldierx 1 unyaka odlule

  • Okugcinwe kunqolobane

what is sync

Well, I've been doing Firefox sync for a long time, and it seems to work pretty well. But I'm a little confused. What EXACTLY is going on? Note: I do NOT want to know how… (funda kabanzi)

Well, I've been doing Firefox sync for a long time, and it seems to work pretty well. But I'm a little confused. What EXACTLY is going on? Note: I do NOT want to know how to set up sync. I know that.

First question. When sync is automatic, when exactly does it do it? I pull down and do "Open menu" with the three bars, and then hover over the sync arrows-in-the round. It might say "Last sync: 5 minutes ago", and it might say "Last sync: 5 seconds ago". Nothing happened on my Firefox five seconds ago or five minutes ago. So who told it to sync? What determines when it is supposed to sync? I presume Firefox automatically does a sync if you change a bookmark or password.

Second question. What exactly is a sync? I gather that if the sync file (containing bookmarks and everything) in the cloud is younger than the local sync file, the local sync file will be replaced by the one in the cloud. If the sync file in the cloud is older than the local sync file, that sync file in the cloud is replaced by the local one. Is that what's going on? That is, it's all about the time stamp? Do not tell me "Sync lets you share all of your data and preferences (such as your bookmarks, history, passwords, open tabs and installed add-ons) across all your devices." I know that.

Third question. Let's suppose I want sync to ONLY be manual. As in, it will ONLY sync when I do Tools>Sync Now. How do I set it up for that?

Asked by danll 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Continual messages from Firefox

Firefox is beginning to become more of an annoyance than it is worth - most of the reason for this is the continual string of updates, messages, click bars and pop ups it… (funda kabanzi)

Firefox is beginning to become more of an annoyance than it is worth - most of the reason for this is the continual string of updates, messages, click bars and pop ups it shows on start up.

No these are not spam or bad add ins, they are programmed interruptions inherent to FF.

Users of FF want to get on and do things. Having to close windows with news about the latest update (and there are soooo many updates), or news that the opml feed is now on your desktop (another thing to waste time attending to) or messages about privacy or messages about syncing pages and settings or pop up messages about how FF is private etc are just plain annoying.

It is getting to the point where I expect to wait longer for FF to start and then have to wade through cruft, than it takes to boot the entire Windows 10 OS and deal with the Ms cruft on the log in screens.

If people want to learn, then they will look stuff up. So seriously - stop popping up tabs, notices, messages, dialog boxes and other cruft. Let the users just get on with using FF rather than putting up with cruft about using FF.

FF is now officially slower to start than every other browser we have and slower than me booting an entire windows 10 pc - all because of continuous updates which don't seem to do anything for me - or most users. oh sure, you can say its for security but if you are patching security holes as regularly as you are updating FF then there is something terribly wrong in your programming standards and coding methodologies - not to mention test process.

Its a trend to tell people about your product - but its one that annoys users. We just want to get on with using whatever - so please get out of our way and let us just use the product.

I like FF - but I liker it a lot less than I used to as its now annoying the crud out of me almost every day.

My 10c worth.

Asked by oitconz 1 unyaka odlule

Last reply by McCoy 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox freezes when i open a particular youtube video !

Hi My firefox freezes when i open this youtube video https://www.youtube.com/watch?v=QAU_8GEgSwI I cant do anything in the interface which goes glitchy after a while,… (funda kabanzi)

Hi My firefox freezes when i open this youtube video https://www.youtube.com/watch?v=QAU_8GEgSwI

I cant do anything in the interface which goes glitchy after a while, forcing me to shut it from task bar and restart. It took me a while to understand the problem was with the youtube video. If i dont open that link, everything works normal. Also, Earlier (till yesterday) i was watching that video without any such problem.

I tried updating and reinstalling firefox completely but still facing the same issue with this particular video. I cant figure out whats the problem !

Please help.

Asked by anisetra 1 unyaka odlule

Last reply by jscher2000 1 unyaka odlule

  • Okugcinwe kunqolobane

website loading problem

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no … (funda kabanzi)

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no content/blank. What is the difference between these two pages re loading? What might cause this problem? Win10 - 64bit

Asked by CloudCatcher 1 unyaka odlule

Last reply by WestEnd 1 unyaka odlule

  • Okugcinwe kunqolobane

My left shift key doesn't work, but only in FF

On my Lenovo laptop, the left shift key doesn't work within Firefox. Both shift keys work in other browsers, other programs, etc. The right shift key works within Firef… (funda kabanzi)

On my Lenovo laptop, the left shift key doesn't work within Firefox.

Both shift keys work in other browsers, other programs, etc. The right shift key works within Firefox. When I try to use the left shift key together with another key, nothing happens. For example, a capital H just won't appear and if I type "Hi" it appears as just "i". When I plug in an external keyboard, both the right and left shift keys DO work

What I've tried so far: - Uninstalled and reinstalled FF - Tried FF in safe mode - Uninstalled and reinstalled the keyboard from Device Manager in Windows - Restarted laptop

None of this works! Would appreciate suggestions.

Asked by lkaras 1 unyaka odlule

Last reply by McCoy 1 unyaka odlule

  • Okugcinwe kunqolobane

Update to Firefox 64.0 not working

Hi, the Update to Firefox 64.0 on Linux doesn't work. Firefox doesn't start anymore, nothing works. So I downloaded the full release but same result..nothing work, Firefo… (funda kabanzi)

Hi, the Update to Firefox 64.0 on Linux doesn't work. Firefox doesn't start anymore, nothing works. So I downloaded the full release but same result..nothing work, Firefox doesn't start

Asked by Akira2 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

how to fix constant tab crashes with 64.0

System auto updated from 63.0.3 to 64.0 today. Since them most all tabs crash immediately. Some Mozilla tabs work, some crash. Tried clearly cache and rebooting, no he… (funda kabanzi)

System auto updated from 63.0.3 to 64.0 today. Since them most all tabs crash immediately. Some Mozilla tabs work, some crash. Tried clearly cache and rebooting, no help. Using IE to send this.

Asked by mike56 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Certain websites no longer load. Get error msg; other browsers work. Search function now not very useful.

Went back in history to when one particular website would load and now get an error message on that. This is since the last update. Tried a couple other browsers. Work… (funda kabanzi)

Went back in history to when one particular website would load and now get an error message on that. This is since the last update. Tried a couple other browsers. Worked fine. Tried the fix recommended by Firefox. Did nothing. (Something to do with proxy settings.)

Now when I search, I get Amazon almost all of the time instead of a variety of options.

Is Firefox now beholden to Amazon?

I used to really really like Firefox and have been using it for years. Is it time to switch to Google Chrome?

Asked by kanavich 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox will not bookmark ,cannot access back up file even after reinstalling, please advise.

1 Bookmark file back up although accessible does not work. 2 Cannot bookmark pages. 3 Have been through all help files including reinstallation still same problem. 4 Have… (funda kabanzi)

1 Bookmark file back up although accessible does not work. 2 Cannot bookmark pages. 3 Have been through all help files including reinstallation still same problem. 4 Have noticed no DLL file in Firefox \ components file Please help.

Asked by Berliz 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program: “

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program: “Thunderbird… (funda kabanzi)

I bought a new computer (Dell Inspirion Laptop) for my wife. I had some trouble with installing Firefox and Thunderbird. I now get a message on each program:

“Thunderbird (or Firefox) is already running but is not responding. The old Thunderbird process must be closed to open a new window.”

I also get “Thunderbird (or Firefoc) cannot be loaded. The profile may be missing or inaccessible.” I used control panel and uninstalled both programs. I also deleted the previous downloads of the program. I rebooted and went to the web site and downloaded the installation program and installed it. I keep getting the same response. Any help?

Asked by grantR 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Why won't FF 64.0.2 open my account view in BoA website?

When I login to BoA site in FF 64.0.2 and click on my account view I get a blank white page. I didn't have any issue viewing my bank account before the last FF update and… (funda kabanzi)

When I login to BoA site in FF 64.0.2 and click on my account view I get a blank white page. I didn't have any issue viewing my bank account before the last FF update and my account view works fine in Chrome, Edge and IE. FF 64.0.2 has also been crashing on certain sites, but most notably on some Amazon pages. is this a bug with the latest FF version?

Asked by genuinegemini 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

I have two PC connected to my account, but sync not work.

I've bought the new PC and want transfer my settings, bookmarks and tabs on new PC. I've installed firefox, conected to my account and tried to sync. But it isn't work, … (funda kabanzi)

I've bought the new PC and want transfer my settings, bookmarks and tabs on new PC. I've installed firefox, conected to my account and tried to sync. But it isn't work, I havn't seen my bookmarks and tabs.

Asked by GL_basik 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox crashes

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221 Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in… (funda kabanzi)

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221

Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Asked by mason2386 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule