Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Firefox crashes - Even after un-install - re-install

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefo… (funda kabanzi)

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefox. After the installer completed, it tried to open it and it crashed. I have the latest Windows 10 updates installed and have run security scans on this laptop from various vendors. There is no spyware, viruses or other malware.

Crash report copied from the System Details list by moderator.

  • bp-48150658-d37f-49fa-a170-19c8e2170204

Asked by mikey_the_mikey 3 iminyaka edlule

Last reply by Parbuster 3 iminyaka edlule

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Somethings probihibits clicking on a button

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen sh… (funda kabanzi)

I try to login to a site but I cannot click the Login button. When I hover over the button my cursor turns in to a 'forbidden' sign. Could not capture this in a screen shot, but see attachment for a similar image.

I cleared the cache, removed the history , disabled all add-ons an extensions. Still the same. On Chrome and IE it works ok....

Asked by Jannneman 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

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Firefox crashes - Please help !

Dear Support, My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser. Please help. https:/… (funda kabanzi)

Dear Support,

My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser.

Please help.

https://crash-stats.mozilla.com/report/index/1f85a5b7-4007-450a-8a13-55bd02170124

Regards,

Dhiraj

Asked by dhirajmishra 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

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How to best clean out personal info stored in Firefox?

Hello! I'm getting rid of my computer and need to clean out all my personal info, so the next owner cannot access it. What is the best way to go about deleting informatio… (funda kabanzi)

Hello!

I'm getting rid of my computer and need to clean out all my personal info, so the next owner cannot access it.

What is the best way to go about deleting information that Firefox may have? (bookmarks, stored passwords, anything stored in the profile or other locations, browsing history, etc.?)

Thanks in advance!

Asked by bna1 3 iminyaka edlule

Last reply by the-edmeister 3 iminyaka edlule

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Opening link in a new tab gives blank page

Hi, after updating opening page in new tab via right click gives me blank page. Oh and apparently it's also happened when I entering site via address bar, but clicking a … (funda kabanzi)

Hi, after updating opening page in new tab via right click gives me blank page. Oh and apparently it's also happened when I entering site via address bar, but clicking a link loads the page normally.

The blank page usually last only around a mere 0.5 second to the dreaded 2 seconds, and after that the page will kind of reloading itself (or maybe start connecting?) and start loading normally. The thing is in some case—around one in twelve—the page stuck at that blank page, and I have to reload the page to fix it.

Asked by DX 3 iminyaka edlule

Last reply by rufusdufus 3 iminyaka edlule

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ebates is blocked

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode an… (funda kabanzi)

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode and it SEEMED to work as it said 'now installed'- it wasn't. whether i click the toolbar or go through ebates site, it refreshes as IF its linking and then goes back to red as failed to link. What else can i try?

Asked by fullercorp 3 iminyaka edlule

Last reply by SweetFacz3913 3 iminyaka edlule

  • Okugcinwe kunqolobane

secure connection failed in many https websites. (just in esr versions of firefox)!

hello. my problem is related to the question: https://support.mozilla.org/en-US/questions/1158868https://support.mozilla.org/en-US/questions/1158868 i believe that there … (funda kabanzi)

hello. my problem is related to the question: https://support.mozilla.org/en-US/questions/1158868https://support.mozilla.org/en-US/questions/1158868 i believe that there is a bug in esr version of firefox that causes that i cant open many https website and recieve secure connection failed error. or is there any setting (specific to EsrVersion of firefox that i should change to can open websites? my story as followes. i one day downloaded and used one vpn program, (dont remember openning these specific websites before using vpn when i installed firefox esr version. i cant open many websites that could open previously. for example: www.daumpotplayer.com www.bleepingcomputer.com www.howtogeek.com are just three examples and the numbers are more! i reset my dns settings in network connections and solved the problem temporarily. but the problem came back again after reusing vpn program again and did not solve until now. i uninstalled and reinstalled my firefox several times without any success. using safemode (with fresh profile) as i said: does not work, because (see my previous sentence.) dont suggest any antivirus or antimalware for me, because i dont trust such programs and never use them! so, my problem is not related to interfeering antivirus or antimalware programs and there false positive! i tested google chrome and chrome opened the websites without any problem, so it is firefox issue only. so, i tested the article https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can did not work for me when i changed the network.ssl options which are mentioned in the article.

i tested with several versions of firefox esr and the result was secure connection failed error message. firefox esr 45.9, 52.4, 52.5.2, 52.6 and 52.8, so i am sure that there is a problem in esr versions of firefox that should be fixed, or a unique about:config setting (present only in firefox esr versions, not regular versions) that should be change by user to resolve this issue. i wished and decided that use firefoxEsr 52.8 forever, but if the problem cant be fixed, i should firefox 51 and use it forever without update!

because when i installed firefox 51, could open all the websites without any problem and my firefox now is even faster and more responsive than esr version! i thaught that firefox esr should be more stable, trustworthy and less error! by the way, i use firefox 32bit version on windows xp.

Asked by zahra.a 2 iminyaka edlule

Last reply by dkeeler 2 iminyaka edlule

  • Okugcinwe kunqolobane

YouTube Keeps Buffering

This is a recent problem that I haven't had before and none of the answers I've seen have solved my problem. Whenever I try to watch a YouTube video, it buffers for a lon… (funda kabanzi)

This is a recent problem that I haven't had before and none of the answers I've seen have solved my problem. Whenever I try to watch a YouTube video, it buffers for a long time. Sometimes I never get past an ad because it will stop two or three seconds in and the only way I can get it going again is to refresh the page. I have to constantly refresh to hopefully get a five second ad or one that I can skip in order to get to the actual video and when I get there, it starts buffering and at that point it either plays after a minute or two or it doesn't play at all. It does the same thing in safe mode. The only time I'm able to watch videos without this problem is in a private window.

I have uninstalled Firefox two times and refreshed multiple times, but nothing seems to be working. Every other website I get on works fine, but videos don't fully load on any of them. Can some please help me, I've been trying to figure this out for hours and I really don't want to use another browser.

Asked by BrittanyDenise 3 iminyaka edlule

Last reply by cor-el 3 iminyaka edlule

  • Okugcinwe kunqolobane

FireFox update problem

Firefox updated to 51.0 on a customers PC Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the du… (funda kabanzi)

Firefox updated to 51.0 on a customers PC

Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the duplicates in the music folder but the pictures folder has a ton of trash in it, it does not belong there.

See this screen shot.

Asked by Terryl2 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

When I am opening yahoomail in mozila firefox quick heal is warning me that , website yo are visiting is fraudulent.

When I am opening yahoomail in mozila firefox quick heal is warning me that , "website yo are visiting is fraudulent". This message didn't pop up when i am opening yahoom… (funda kabanzi)

When I am opening yahoomail in mozila firefox quick heal is warning me that , "website yo are visiting is fraudulent". This message didn't pop up when i am opening yahoomail in google chrome..

Asked by Pratyush46 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox keeps resetting back to default and removing my settings. Is there a fix to this?

No matter what version of firefox I have, if I close firefox and click on it again, it will reset my settings and go back to default. Is there a fix to this? Its driving … (funda kabanzi)

No matter what version of firefox I have, if I close firefox and click on it again, it will reset my settings and go back to default. Is there a fix to this? Its driving me insane. Ive tried everything from uninstall and reinstall to going into the the about:config and seeing if that .js is there. Ive tried to disable add-ons (although the only ones there are the default) and nothing seems to be working. Please say there is a fix to this.

Asked by mysty2u 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Behavoiur of "add exception" button to access insecure website ??

For some websites the add exception button is shown (for insecure connections) while for others it's not. So, what is the behavior of the "add exception" button. How do I… (funda kabanzi)

For some websites the add exception button is shown (for insecure connections) while for others it's not. So, what is the behavior of the "add exception" button. How do I disable it for my website to disallow access over insecure connections. find attached images for reference

Asked by Harsh_J 3 iminyaka edlule

Last reply by cor-el 3 iminyaka edlule

  • Okugcinwe kunqolobane

Hangouts Plugin Will Not Install/Facebook Doesn't work.

Hello. I am trying to use Hangouts in Firefox to communicate with my son at college. I have installed the plugin multiple times, yet it doesn't show up in the Firefox pl… (funda kabanzi)

Hello. I am trying to use Hangouts in Firefox to communicate with my son at college. I have installed the plugin multiple times, yet it doesn't show up in the Firefox plugins list nor does it work. I am constantly redirected to install the plugin.

Also, video doesn't work on Messenger.com (Facebook Messenger). I am forced to use Chrome to communicate. I get the opportunity to share my cam and mic, however there is still an error saying I do not have a cam or mic installed.

I have 2 webcams and 3 mics. Both webcams and 2 mics are on my monitors, the third mic is my headset.

Video and audio do work at AppRTC.

Any help is much appreciated. I am old and set in my ways, and I prefer Firefox.

Asked by y0himba 3 iminyaka edlule

Last reply by Mr. News 3 iminyaka edlule

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Firefox chashes after closing - StackHash_0a9e

I can use Firefox withou problems. But after I close it, it takes 5 to 15 seconds, then the Windows message "Firefox has a problem and must be closed" appears. I cannot s… (funda kabanzi)

I can use Firefox withou problems. But after I close it, it takes 5 to 15 seconds, then the Windows message "Firefox has a problem and must be closed" appears. I cannot start Firefox anymore, I have to reboot. Microsoft Explorer still works. Open office also seems to have a problem.

Here the detailed description (I use a German Windows): Problemsignatur:

 Problemereignisname:	BEX
 Anwendungsname:	firefox.exe
 Anwendungsversion:	51.0.1.6234
 Anwendungszeitstempel:	5888f28c
 Fehlermodulname:	StackHash_0a9e
 Fehlermodulversion:	0.0.0.0
 Fehlermodulzeitstempel:	00000000
 Ausnahmeoffset:	00001681
 Ausnahmecode:	c0000005
 Ausnahmedaten:	00000008
 Betriebsystemversion:	6.1.7601.2.1.0.768.3
 Gebietsschema-ID:	1031
 Zusatzinformation 1:	0a9e
 Zusatzinformation 2:	0a9e372d3b4ad19135b953a78882e789
 Zusatzinformation 3:	0a9e
 Zusatzinformation 4:	0a9e372d3b4ad19135b953a78882e789

What I tried so far (without success): Run firefox without any add-on Remove firefox using Windows deinstaller and re-install from the Mozilla page Remove the Anti-Virus software Use MozBackup and load a one year old backup (far older than the problem)

I am using Firefox 51.0.1 (32-Bit) and Windows 7, all important updates installed, last KB 890830

Thank you very much for any helpful comment in advance

Asked by ennihan 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

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Firefox keeps on opening the wrong web page.

Hi all e.g. ask for 'xyz.com/dir1/dir2/abc.php' but get 'xyz.com' instead. If we reload the page immediately it comes up correctly but wait too long and it goes wrong ag… (funda kabanzi)

Hi all

e.g. ask for 'xyz.com/dir1/dir2/abc.php' but get 'xyz.com' instead.

If we reload the page immediately it comes up correctly but wait too long and it goes wrong again.

It does this 30 - 40+ times a day! 

Only firefox seems to have this problem. I tried adding 'www' to the front so above would become 'www.xyz.com/dir1/dir2/abc.php' This worked fine for a day or 2 then it started going wrong again. The content of the web page makes no difference - I substituted a 3 byte file for a problem page so it only contained 'abc' = no markup at all and it STILL went wrong.

actual typed url: http://www.sdf-curtains.co.uk/imapTest.php actual page seen: http://www.sdf-curtains.co.uk

are there any settings to adjust? I have not touched about:config I swear (yet!)

Thanks very much

Steven

Asked by curtainman99 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

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Open Fillable PDF in Firefox

We have a fillable PDF and we set up firefox as default browser. When we use Firefox to open this Fillable PDF, I got a message: "This PDF docum contains Forms. The filli… (funda kabanzi)

We have a fillable PDF and we set up firefox as default browser. When we use Firefox to open this Fillable PDF, I got a message: "This PDF docum contains Forms. The filling of forms fields is not supoorted"

Would you please confirm that I cannot use Firefox to enter info in the fillable forms. Thanks!

Asked by EricZhen 3 iminyaka edlule

Last reply by cor-el 3 iminyaka edlule

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I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix?

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix? Also, I had to… (funda kabanzi)

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix?

Also, I had to create a new user ID to post this, because my current ID isn't working for some reason. When I tried to create an account with my current ID, it said it already existed. My password for the login was remembered, but the site wouldn't accept it. Did something happen to the previous user accounts?

Asked by Tom Sepka 3 iminyaka edlule

Last reply by the-edmeister 3 iminyaka edlule

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Multiple choice buttons (curtains) doesn't work.

After reinstalling Win10, and reinstalling Firefox, I can no longer get multiple choice buttons (curtains) on several websites to function. For instance, websites where i… (funda kabanzi)

After reinstalling Win10, and reinstalling Firefox, I can no longer get multiple choice buttons (curtains) on several websites to function. For instance, websites where it is possible to upload documents from your own harddrive, and you are supposed to chose the path to the file, but nothing happens when clicking the marker in the correct field. Or webshops where you are supposed to click on a field to chose correct size of a T-shirt, but the curtain doesn't open.

When I log on to the same website using Exploder or Edge, it works as normal, so I'm guessing it has something to do with Firefox settings (options), but can't find any setting to change regarding this problem.

Asked by Blackbird75 3 iminyaka edlule

Last reply by cor-el 3 iminyaka edlule

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All my bookmarks disapeared when I updated to Firefox 50.0.1

I looked at your solutions for restoring from back up cannot locate any of the tools/menus/pages that you reference. Perhaps they refer to an older version or a pc (I am … (funda kabanzi)

I looked at your solutions for restoring from back up cannot locate any of the tools/menus/pages that you reference. Perhaps they refer to an older version or a pc (I am on a mac) Thank you for your help. I REALLY need my bookmarks back!

Asked by 12345qwert 1 unyaka odlule

Last reply by jscher2000 1 unyaka odlule