Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

"The Adobe Flash Plugin has crashed." Why? Why does it do it on every computer that I am using, despite the fact that flash is the most current version. Why?

Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. … (funda kabanzi)

Every time I try to get to any page that uses Adobe Flash, I get the error message. I use three different computers and it does it on all of them, but only in Firefox. It is really annoying and I have tried all of the suggestions on your support page: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed

How do I find out what is going on to make it STOP?

Asked by draculadave 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes even in safe-mode

Hello, i have recently purchased new components for my computer. After alot of installation trouble (PSU power was too low) i got everything set-up. I have a fresh insta… (funda kabanzi)

Hello,

i have recently purchased new components for my computer. After alot of installation trouble (PSU power was too low) i got everything set-up. I have a fresh installation of Windows 7 Proffesional on my SSD. Since i bought new components for my computer i ran into alot of problems. Firefox keeps crashing when doing anything, really. I tried running it in safe mode and it works fine for like 5 minutes, but then it crashes again and keeps crashing on startup for a minute or two. I have similair problems with google chrome, but with google chrome it does not stop crashing. Here is how a crash normally begins: After a while of running normal, firefox freezes and stops responding. i try to close it with the windows dialog. Now when i try to open it again it goes into an unstable state meaning that it would either freeze again, or crash with the mozilla crashreport screen. on a rare occasion, the screen even goes black and shows a NVIDIA kernel error. I have attached a few images of errors i constantly get in the event viewer. I hope they will be of help.

Asked by tobb 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Restoring bookmarks, Unable to process the backup file, places maintenance says database is sane.

Hi, I forced a shutdown using the power button when windows froze, Firefox was open. When I restarted the system my bookmarks and history were gone. -I can see the righ… (funda kabanzi)

Hi,

I forced a shutdown using the power button when windows froze, Firefox was open. When I restarted the system my bookmarks and history were gone. -I can see the right number of bookmarks appear in "Restore" for earlier dates. -"Unable to process backup file" -Places maintenance says "Database is sane" "Next we'll do some cleanup" same result. -all add ons were disabled when attempting this. -all active logins still work and my search bar still has my search history

Asked by Aunt 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

URGENT UPDATE POSSIBLE HACK- HELP PLEASE!!

I was on Snagajob.com just now, searching for jobs. All of a sudden my screen just changed to what I assumed was the Mozilla update site, where it was a reddish orange co… (funda kabanzi)

I was on Snagajob.com just now, searching for jobs. All of a sudden my screen just changed to what I assumed was the Mozilla update site, where it was a reddish orange colored screen, saying urgent update, please update now. So I clicked the update link, and a 2nd screen popped up. (Screenshot below) Then I looked at the address bar and this was the web address:

https://akotajamestimothywhite.org/947802644823/f57758d10cecf4ca0a992441e7bb4d2/41ae86576f9286e3a8adc5c1b11ae161.html

Can anyone please help? I don't know if I should continue to stay online, exit then reopen my browser, or what!! What will this do to my laptop? If this was fake how can I remove it? I have antivirus/malware installed and nothing popped up!

Asked by aurorastanley1980 3 iminyaka edlule

Last reply by James 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

Hello, My firefox keep crashing randomly. I have tried in safe mode. A clean install etc.. It keeps crashing. I have latest version. Crashing id: https://crash-stats.moz… (funda kabanzi)

Hello,

My firefox keep crashing randomly. I have tried in safe mode. A clean install etc.. It keeps crashing. I have latest version.

Crashing id: https://crash-stats.mozilla.com/report/index/0d98146c-771c-4ef4-9110-8dc992161007

Asked by happydg 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox takes too long to fully load webpages

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I ha… (funda kabanzi)

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I have to give up my internet work. I am attaching a picture of what I am referring to.

Asked by cbotbyl 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

FF uses high CPU and Mem only when opening Apple ID webpage

Using Windows 10 on new machine with 8mb dimm3 memory and quadcore cpu and when opening Apple ID to login FF goes to 90% or more cpu useage and 60-70% memory use and then… (funda kabanzi)

Using Windows 10 on new machine with 8mb dimm3 memory and quadcore cpu and when opening Apple ID to login FF goes to 90% or more cpu useage and 60-70% memory use and then FF is frozen for a long while with memory use continuing to rise ....

Asked by Jeffreyb42 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Why isn't the unbranded page being updated any more after 49.0.1 ? ?

The unbranded page was being updated through 49.0.1, but 49.0.2 has been out for over a week, and although I have posted this fact all over the place, and searched for an… (funda kabanzi)

The unbranded page was being updated through 49.0.1, but 49.0.2 has been out for over a week, and although I have posted this fact all over the place, and searched for answers, nobody responds. HELP !

Who is going to continue the unbranded page ? ? ? Help ! ! !

https://wiki.mozilla.org/Add-ons/Extension_Signing#Unbranded_Builds

Thanks in advance for your help ! ! !

Asked by DUH101 3 iminyaka edlule

Last reply by the-edmeister 3 iminyaka edlule

  • Okugcinwe kunqolobane

I have scammers who rewrite passwords PLUS programs. PLEASE HELP ME!

3rd time writing......the scamrs keep deleting it. They have been in all my phones; tablets and computers. Now they changed my password on your site so I can't change it.… (funda kabanzi)

3rd time writing......the scamrs keep deleting it. They have been in all my phones; tablets and computers. Now they changed my password on your site so I can't change it. I wish I & my computer were in a bubble and no one could touch me EVER. In your history I saw the Facebook Share and who did it.

I am retired with no money. HELP ME PLS!!!!!

Asked by Stealers 3 iminyaka edlule

Last reply by jscher2000 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox 49 freezes (not responsive) on opening AdBlock Plus Filter Preferences

Hang / freeze everything (all in browser) when trying to open and select whatever in AdBlock Plus Filter Preferences window. CPU usage on firefox process jumps at 50% per… (funda kabanzi)

Hang / freeze everything (all in browser) when trying to open and select whatever in AdBlock Plus Filter Preferences window. CPU usage on firefox process jumps at 50% permanently and becomes totally frozen / unresponsive.

I have suspected electrolysis (e10s) in Firefox as source causing the problem. But I see Multiprocess Windows 0/1 (Disabled by add-ons) and electrolysis looks to be disabled.

Could you please help me to solve that issue.

Asked by Egroeg 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Fails to connect asking if I have right web address

MSN news allowed headline page but unable to receive any further requested information on the subject asking me if I have the right web address. Can receive emails but… (funda kabanzi)

MSN news allowed headline page but unable to receive any further requested information on the subject asking me if I have the right web address. Can receive emails but cannot send just forwards to my outbox. I have documents hit with malware "odin" so am I to assume this is the cause of all the problems?


I believe "odin" was introduced into my computer when I mistakenly downloaded Adobe 9.5 instead of Adobe 9.5.5 and the message I receive when attempting to open a document attacked by "odin" requests an app to enable access to the document

Asked by pepjazz 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Cashed content not displayed after instal of Test Pilot ? Firefox opens empty pages now, never did this before instal of Test Pilot ? Why ?

Installed Test Pilot yesterday at end of session. Today, Firefox has started to open empty web pages - from what should be cashed content (as these pages are frequently o… (funda kabanzi)

Installed Test Pilot yesterday at end of session. Today, Firefox has started to open empty web pages - from what should be cashed content (as these pages are frequently opened) and instead of fetching "new" data, it simply stops and does nothing ?! This obviously never happened before I installed the test pilot gizmo - or I would have addressed it then - so WHY has it started to do this now ?! Is this a known issue that others have also noted, is it a 'bug', could it be that other installed programs (eg., Anti-Virus et al) see the new addition as malware and are restricting access somehow ? Any answers out there please ?!

Asked by argee06 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

I recieved this today for a "patch"--I did run it but nothing has happened thus far

https://eixuvtrf5.net/5431795468123/147612542636114/firefox-patch.js Is this legitimate or did I just put something bad on my PC?? I am not very computer literate.... … (funda kabanzi)

https://eixuvtrf5.net/5431795468123/147612542636114/firefox-patch.js

Is this legitimate or did I just put something bad on my PC?? I am not very computer literate....

Asked by EJask 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

firefox crash few seconds after open constantly --plugin container.exe has stopped working

I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashe… (funda kabanzi)

I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashes (script not responding), firefox freeze after a few second I open it, restart firefox does not work. Sometimes Windows give me some information that tells me "plugin container.exe has stopped working" but as I said, I do nothing about plugins or software recently and the last update of firefox is about month ago. Info of crash and troubleshoot pasted

TEXT_FROM_"crash report"_COPIED_BELLOW

AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2312 AdapterSubsysID: 215a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:1.48,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.9,mozilla_cc2%40internetdownloadmanager.com:6.25.25,tabtweak%40mozillaonline.com:4.49,cpmanager%40mozillaonline.com:2.49,coba%40mozilla.com.cn:1.0.33,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0.1,firebug%40software.joehewitt.com:2.0.17,gmailnoads%40mywebber.com:5.0.1,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:6.1.0,e10srollout%40mozilla.org:1.3,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 AvailablePageFile: 2564390912 AvailablePhysicalMemory: 492150784 AvailableVirtualMemory: 1383055360 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 34930688 BreakpadReserveSize: 67108864 BuildID: 20160922113459 CrashTime: 1475824650 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1475647404 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 215a17aa, AdapterDriverVersion: 8.15.10.2312 FP(D000-L10010-W00000000-T0000) D2D1.1? D2D1.1- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1098 StartupTime: 1475824549 SystemMemoryUsePercentage: 84 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160922113459","version":"49.0.1","vendor":"Mozilla","platformVersion":"49.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":"MozillaOnline","distributionVersion":"2015.6","partnerId":"mozillaonline","distributor":"mozillaonline","distributorChannel":"chinaedition","partnerNames":["mozillaonline"]},"system":{"memoryMB":2996,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"zh-CN","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"binary":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"system":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0046","subsysID":"215a17aa","RAM":null,"driver":"igdumdx32 igd10umd32","driverVersion":"8.15.10.2312","driverDate":"2-22-2011","GPUActive":true}],"monit

TEXT_FROM_"about:support"_COPIED_BELLOW Application Basics


Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release-cck-mozillaonline User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-870c045c-19d5-420d-bf7b-efd892161006 Submitted: 21 hours ago

All Crash Reports

Extensions


Name: Addons Manager Version: 2.49 Enabled: true ID: cpmanager@mozillaonline.com

Name: COBA Version: 1.0.33 Enabled: true ID: coba@mozilla.com.cn

Name: Firebug Version: 2.0.17 Enabled: true ID: firebug@software.joehewitt.com

Name: Firefox Homepage Version: 1.48 Enabled: true ID: cehomepage@mozillaonline.com

Name: Greasemonkey Version: 3.9 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: IDM integration Version: 6.25.25 Enabled: true ID: mozilla_cc2@internetdownloadmanager.com

Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Tab Tweak Version: 4.49 Enabled: true ID: tabtweak@mozillaonline.com

Name: Video DownloadHelper Version: 6.1.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Webmail Ad Blocker Version: 5.0.1 Enabled: true ID: gmailnoads@mywebber.com

Name: FiddlerHook Version: 2.6.0.4 Enabled: false ID: fiddlerhook@fiddler2.com

Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0) Hardware H264 Decoding: Yes; Using D3D9 API Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2312 Driver Date: 2-22-2011 Drivers: igdumdx32 igd10umd32 Subsys ID: 215a17aa RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984



Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160904 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2312 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0046 gfx.driver-init.driverVersion: 8.15.10.2312 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1463011511 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1471694159 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1475647472 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1475223323 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\111111\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\111111\AppData\Local\Temp/WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475507748 places.history.expiration.transient_current_max_pages: 78530 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: addons,history,passwords,prefs,tabs services.sync.engine.addons: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs: false services.sync.engine.tabs: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1473163411

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in use: 3.25

Experimental Features


Asked by lewis_xy 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

How can I turn off sound from unidentified source coming on when I open the computer (Mac iOS)?

Starting yesterday when I turn on my computer, or after it has been in use for some hours, totally unexpectedly, unasked for, suddenly a commercial comes on, a speaking … (funda kabanzi)

Starting yesterday when I turn on my computer, or after it has been in use for some hours, totally unexpectedly, unasked for, suddenly a commercial comes on, a speaking voice with background music - it can interrupt whatever is already going on, is not identified in any way, no accompanying images, and therefore of course how can I get rid of it?

Asked by noemieva 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Opening a new tab (Top Sites) begins downloading a file from an old site. The solution: remove the source web site from Top Sites.

Every time I'd open a new tab, my download manager would pop open asking to save an mp3 file. The mp3 file was from a web site that would automatically start playing the… (funda kabanzi)

Every time I'd open a new tab, my download manager would pop open asking to save an mp3 file. The mp3 file was from a web site that would automatically start playing the music anytime you went to it's home page. <insert long story of chasing numerous ways of clearing cache files and stored settings that didn't work> Yes, a new profile (devoid of any important saved information) worked. But that wasn't a solution, just an avoidance. ... The solution: My new tabs were configured to show my top sites. By sheer luck I happened to notice the source web site of this mp3 file being displayed within my top sites. Clicking the X to remove that site solved the issue.

Asked by 4DGeorge 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

web based data entry form no longer allows for multpiple letter entry

I use a web-based data entry form every day. Prior to the most recent update, I could type in 3-4 letters of a client name to search for that client. This allowed me to g… (funda kabanzi)

I use a web-based data entry form every day. Prior to the most recent update, I could type in 3-4 letters of a client name to search for that client. This allowed me to go directly to a client quickly.

After the update I can only type in one letter to search and then have to scroll through 100-200 other client names to get to the proer client.

Is there a way to set the default on these drop down menus to allow for more than 1 character to be searched?

My time spent has gone from 10 seconds per entry to about 30 seconds per entry and I have about 100 entries a week to make, so I am much less efficient.

Please HELP!!!!

Asked by ejohnsongcc 3 iminyaka edlule

Last reply by jscher2000 3 iminyaka edlule