- Okugcinwe kunqolobane
Crash ID: 8442c6e4-7b2b-4192-9a98-fff3a2151021 When I try to download a file, Firefox immediately freezes and does not recover upon trying to change the folder or pressin… (funda kabanzi)
Crash ID: 8442c6e4-7b2b-4192-9a98-fff3a2151021
When I try to download a file, Firefox immediately freezes and does not recover upon trying to change the folder or pressing the Save button. This does not happen in any other folder.
Things I've tried to remedy the situation (to no avail):
Disabling Hardware Acceleration, Disabling all plugins, Running Firefox in Safe Mode, Refreshing Firefox, Downgrading to version 39, Downgrading to version 35 (the last version that worked flawlessly, but doesn't anymore), Upgrading to the latest Nightly build, Installing the latest Windows Updates, Installing the latest graphics drivers, Following all the steps on this page: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?redirectlocale=en-US&redirectslug=Firefox+crashes
What can be done to remedy the situation (short of reinstalling Firefox from scratch)? I don't want to have to go back to Chrome!