Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

When I open Firefox I get a black screen; how do I get rid of it?

When I first click on Firefox my monitor shows an all black window for a home page. A small rotating circle shows up on the black window; the indicator that a web site is… (funda kabanzi)

When I first click on Firefox my monitor shows an all black window for a home page. A small rotating circle shows up on the black window; the indicator that a web site is loading. After a few seconds the circle goes away and for a flash the screen shows the url itself of my established home page, with a bit of an outline of that opening. Just as quickly, that disappears and the window goes black again. I can close it by right clicking on the Firefox logo and selecting "close all windows," and I can minimize it by using the windows key and the letter M. I feel that the correct screen is underneath the black window, but to which I have no access.

Before all this happened the search engine Ask had made itself the home page for Firefox without my consciously asking for that. By going to the control panel and the Internet entry, I removed what had become the url (of Ask's supplied home page) in the choice for home page, with my usual one (www.excite.com). That's when the above trouble started and remains.

Obviously, I am writing this contact to the Internet and a different machine. On the computer with the problem I couldn't see what I am doing. I could have also used Windows Explorer on the troubled machine; it has not been affected with the same problem.

Asked by kislik167 6 iminyaka edlule

Last reply by el_cheque 6 iminyaka edlule

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How to remove S.ytimg.com virus?

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused… (funda kabanzi)

I opened a you tube video sent by a friend and it infected my computer with the S3 ytimg virus. The anti-virus software I use does not seem to remove it and it has caused my computer to operate very, very slowly.

Asked by nitro476 6 iminyaka edlule

Last reply by iamjayakumars 6 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox STILL won't let me add a security exception

Security exceptions have NEVER worked correctly for me, and I'm sick of it. Someone please help with this. First of all, I posted about this months ago, the thread can be… (funda kabanzi)

Security exceptions have NEVER worked correctly for me, and I'm sick of it. Someone please help with this.

First of all, I posted about this months ago, the thread can be found here: https://support.mozilla.org/en-US/questions/965352 . No personal ill-will toward the folks who responded, but none of the replies were helpful. Most were not even APPLICABLE. (This includes the final one, that I didn't respond to.)

Briefly: Occasionally, seemingly at random, a site (often one I've previously accessed with no problem) will start giving me the "This connection is untrusted" screen I'm sure you've all seen occasionally, ostensibly because of invalid security certificates, but in reality for no damn reason at all, at least not that I've ever been able to discern. I then click on the "I understand the risks => Add exception" option - unlike some others who have similar issues, I DO get this option, it's not greyed out or anything. This brings up the "Add Exception" dialog as expected, but apparently it's merely decorative, because when I click the Confirm Security Exception button at the bottom, LITERALLY NOTHING happens. The box doesn't close, no error message comes up, there is no visible change of any kind. I hope I'm being clear, when I say LITERALLY NOTHING happens I mean LITERALLY NOTHING happens.

(Sorry if that sounds condescending, but you'd be amazed at the number of times I've said something like that and the *immediate* response is something like "What did the error message say?". And looking at it from the other side, having done tech support, you'd be equally amazed at the things customers described as "nothing happening" that could not possibly be further from "nothing", including error messages that plainly spelled out what the problem was! I'm just trying to (a) avoid the first scenario, and (b) make it clear that this isn't an instance of the second one...)

To belatedly respond to the last message in the previous thread:

* I am NOT in private browsing mode
* There are no intermediate certificates involved (and even if there were, I would have no clue, based on that message, about HOW to get them). 
* Also, it's a very bad sign that this message expressed doubt about whether I had an option that my original post quite explicitly spelled out that I *did* have. Again, no personal ill-will, and I know the OP in that thread was rather long, but even so, that kind of thing makes me wonder what *else* about the problem the person responding might have misunderstood.

Anyway. Hope that's clear enough, if anything isn't, please ask. I'm happy to answer questions about my settings and whatever else might be relevant, much less happy to correct faulty assumptions after the fact. It seems that significantly more people than me have this problem, let's see if we can get it resolved once and for all.

Asked by purpleplatypus 6 iminyaka edlule

Last reply by laknox 6 iminyaka edlule

  • Okugcinwe kunqolobane

Enable Java in v. 27.0.1

I just had to do a fresh install on my laptop after my hard drive fried. I reinstalled Firefox, and apparently it gave me a new version. I am an online student, and I nee… (funda kabanzi)

I just had to do a fresh install on my laptop after my hard drive fried. I reinstalled Firefox, and apparently it gave me a new version. I am an online student, and I need Java to run my school's website. However, when trying to find the appropriate tick box in the Options/Content menu, it is not there. I need Java to be on at all times, not just for one site. I also do not see anything about a red plugin icon on these websites; I don't see a plugin icon anywhere. I need this fixed ASAP, so I would appreciate a quick response. I cannot get homework done without it.

Asked by mwyandt 6 iminyaka edlule

Last reply by cor-el 6 iminyaka edlule

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Can't access Gmail on FireFox

I can access Gmail on any other browser, but not Firefox. I have looked at other suggestions, and nothing works. I have cleared Cache, History, etc. In fact, I have it th… (funda kabanzi)

I can access Gmail on any other browser, but not Firefox. I have looked at other suggestions, and nothing works.

I have cleared Cache, History, etc. In fact, I have it that Firefox automatically clear cache and history when I close the browser. I also removed any cookies pertaining to Google or Accounts.Google, and I even tried disabling a few plug-ins and extensions that I use, yet it still won't load.

The error I get on the page is:

"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

Asked by Amnon 6 iminyaka edlule

Last reply by MayLeaf 6 iminyaka edlule

  • Okugcinwe kunqolobane

How to change the new tab page?

Hi , I want to change the page when i'm opening a new tab. when I'm opening a new tab i see this page : http://i.imgur.com/J2LfDh7.jpg I've tried to change browser.newtab… (funda kabanzi)

Hi , I want to change the page when i'm opening a new tab. when I'm opening a new tab i see this page : http://i.imgur.com/J2LfDh7.jpg I've tried to change browser.newtab.url to about:blank and it didn't work I even tried to change browser.newtabpage.enabled to false , but no results. any help? ty. and other thing , I have lastpass extension for firefox , and when i'm trying to acess the vault it sending me back to the quick start page. how do i solve it?

Asked by sabag123 6 iminyaka edlule

Last reply by cor-el 6 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox keeps crashing, no idea why.

So I recently switched from Opera to Firefox because they had a horrible updated that stripped all the features I loved. Anyways, the first week or so after using firefox… (funda kabanzi)

So I recently switched from Opera to Firefox because they had a horrible updated that stripped all the features I loved. Anyways, the first week or so after using firefox it worked fine and never crashed, now recently it crashes almost every 30 minutes or so. I get a crash report asking me if I want to restart. I have no idea why it keeps crashing and I have tried closing all my tabs (I usually have about 6-7 open at all times), but the problem is still there. If you need any information ask and I'll give it. Thanks!

Asked by Inzann 6 iminyaka edlule

Last reply by philipp 6 iminyaka edlule

  • Okugcinwe kunqolobane

Why does Firefox keep freezing/locking up?

This has been going on for at least a year. Every time I update Firefox I hope the issue will be resolved, but if anything it's worse. I have tried uninstalling/reinstal… (funda kabanzi)

This has been going on for at least a year. Every time I update Firefox I hope the issue will be resolved, but if anything it's worse. I have tried uninstalling/reinstalling. I reset. I turned off Hardware acceleration. I updated all of my plugins and Firefox. I tried Safe Mode. I turned off protected mode in Flash. It has something to do with flash, I'm sure. I used flash blocker and it seemed to help, but not totally. I'll open a tab and it will freeze. Says (Not Responding). Little green processing circle will freeze as well. This happens with flash intensive sites, which these days is most sites. I tried using IE and the sites worked. It's gotten to the point that I actually have to stop using Firefox. What's the deal? Why is it STILL like this? The only resolution is to open task manager and close Firefox.

Asked by mv_harker 6 iminyaka edlule

Last reply by Moses 6 iminyaka edlule

  • Okugcinwe kunqolobane

Why isn't the plugin-container.exe crash not fixed?

I've looked all over the internet and this is happening a lot. It has made a very good product a very bad product... I don't just surf the internet for fun it's my living… (funda kabanzi)

I've looked all over the internet and this is happening a lot.

It has made a very good product a very bad product...

I don't just surf the internet for fun it's my living so I'm going to have to start using Google Chrome instead.

What a waste of time.

Asked by JRBoy 6 iminyaka edlule

Last reply by user633449 6 iminyaka edlule

  • Okugcinwe kunqolobane

Remove SafeSear.ch from computer?

My grandson was playing games, etc. on my computer. Instead of Google..it now shows Safesear.ch and will not open directly to my Gmail acct. … (funda kabanzi)

My grandson was playing games, etc. on my computer. Instead of Google..it now shows Safesear.ch and will not open directly to my Gmail acct.

Asked by patbell00 6 iminyaka edlule

Last reply by jacksuddle 6 iminyaka edlule

  • Okugcinwe kunqolobane

Since Firefox 27, continual lag during browsing

Firefox used to be working fine,but ever since the upgrade to version 27.0.1, everything that I do inside the browser lags from time to time, quite frequently. I try to w… (funda kabanzi)

Firefox used to be working fine,but ever since the upgrade to version 27.0.1, everything that I do inside the browser lags from time to time, quite frequently. I try to watch a video on Youtube, it lags for a bit in the middle of the video. I try to open a new tab, it lags a bit. I try to scroll down a page, it lags. I try to write an email, it lags while typing. The lag is a few seconds at arbitrary intervals.

I've tried restarting firefox with all addons disabled and it didn't work. What do you suggest I do next?

Asked by wizrares 6 iminyaka edlule

Last reply by David Vo 6 iminyaka edlule

  • Okugcinwe kunqolobane

I cant access some pages of a website, but not others

I am using Firefox 27.0.1. I can access the New York Times home page, but not load a page with a particular article. I cannot load the Guardian home page, but can load ot… (funda kabanzi)

I am using Firefox 27.0.1. I can access the New York Times home page, but not load a page with a particular article. I cannot load the Guardian home page, but can load other webpages on the Guardian website. I do that by googling "Guardian" and clicking on, for instance, "Sport". If I click on "News" (the home page), I get the message: "The connection to the server was reset while the page was loading." This happens with many websites and there is no change over time: I can always load some pages and I can never load other pages. With some websites, I have no problems at all.

Asked by yapksh 6 iminyaka edlule

Last reply by Wesley Branton 6 iminyaka edlule

  • Okugcinwe kunqolobane

Error code: ssl_error_rx_record_too_long

When I try to get any Google page I get; Secure Connection Failed An error occurred during a connection to www.google.co.uk. SSL received a record that exceeded the maxim… (funda kabanzi)

When I try to get any Google page I get;

Secure Connection Failed An error occurred during a connection to www.google.co.uk. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

I have cleared all history, restarted with add-ons disabled, reset Firefox, uninstalled and reinstalled Firefox and just about everything else I can think of and what is suggested by web searches. I have scanned using Malwarebytes and Avast whilst in safe mode and found no nasties. This happens when I try to connect to https://www.google.co.uk/ or maps etc. If I remove the s from https it comes up with a page that says my flash player is out of date. Obviously I don't click on it. Adobe Flash Player is up to date. No problem connecting to ebay, Amazon and other sites.

I realise this isn't specific to Firefox as it happens with IE as well but I have to start somewhere and have found Mozilla support very helpful, so could you help please? Thanks Andy

Asked by AndyTanners 6 iminyaka edlule

Last reply by Marshallj 6 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox Plugins lists Shockwave Flash 12.0.0.70 but Adobe lists this as Adobe Flash Player, and Version 12.0.9.149 as Adobe Shockwave Player, so wtf is going on

Flash causes us all immense confusion, and Firefox is adding to the problem. My Firefox Add-ons page lists (under Plugins -- isn't there a difference?) that I have: Shoc… (funda kabanzi)

Flash causes us all immense confusion, and Firefox is adding to the problem. My Firefox Add-ons page lists (under Plugins -- isn't there a difference?) that I have: Shockwave Flash 12.0.0.70 which is set to "Always Activate". Adobe websites list: Adobe Flash Player 12.0.0.70 Adobe Shockwave Player 12.0.9.149 -- so what on earth is the Firefox-listed "Shockwave Flash"? This simply adds to the utter confusion already surrounding Flash Player -- which I cannot find anywhere amongst my Programs -- but which I can find under "Uninstall or change a Program" where it is listed as "Adobe Flash Player 12 Plugin". There is also the thorny issue of FlashPlayer vs. FlashPlayerDownloader...... I need a flash of inspiration to get me out of shock -- I'm not waving, I'm drowning!

Asked by really.again 6 iminyaka edlule

Last reply by cor-el 6 iminyaka edlule

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Unresponsive script errors; the scripts start with "chrome://" so what do they have to do with Firefox?

I get a few different unresponsive script errors, all starting with "chrome://" even though I uninstalled the Google Chrome browser. What do these scripts have to do wit… (funda kabanzi)

I get a few different unresponsive script errors, all starting with "chrome://" even though I uninstalled the Google Chrome browser. What do these scripts have to do with Firefox? (I have no add-ons enabled except Flash Player and Ghostery.)

One example is the script chrome://global/content/bindings/browser.xml:222

I also got a "chrome" script error when clearing my Firefox cache.

Has Google Chrome left unwanted modifications to Firefox and my system?

Asked by yogaman28734 6 iminyaka edlule

Last reply by cor-el 6 iminyaka edlule

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I can't get YouTube TV (youtube.com/leanback) to play videos when I've connected through the Android YouTube app, and remotely activated a video.

Connecting via the device and getting it activated is no problem at all. The problem is, that Firefox for some funny reason won't play the videos I select from the device… (funda kabanzi)

Connecting via the device and getting it activated is no problem at all. The problem is, that Firefox for some funny reason won't play the videos I select from the device. But apparently the browser reacts to it, since it changes over to that video - just without playing it. After that it'll be stuck in limbo, and I can't use YouTube TV in the browser, unless I remove all cookies for YouTube.

Asked by pedram_y 6 iminyaka edlule

Last reply by richardberger 6 iminyaka edlule

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Mac running Mavericks Crashes Firefox Daily. EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE Please help.

Hi, I have a Mac running Mavericks and Firefox keeps crashing most daily for the past three months and I get a "Firefox has crashed submit report" popup. It is usually i… (funda kabanzi)

Hi, I have a Mac running Mavericks and Firefox keeps crashing most daily for the past three months and I get a "Firefox has crashed submit report" popup.

It is usually if I am playing a youtube video or a movie (more then one) at a time. Or if one video is loading and I try to play or load another. I notice if I "que" or pre-load a long video (more then 15 minutes), then try to play a new one it will crash.

I have tried the following solutions none of which have worked:

A) Uninstalling and reinstalling firefox

B) Reset Firefox (Help, troubleshooting information, reset firefox)

C) Turn off hardware acceleration (Firefox, preferences, un-check hardware acceleration)

D) Turn off "enable hardware acceleration in "youtube" (it now asks me each time if I would allow it to play)

E) Plugin Check and Updates are all up to date (http://www.mozilla.org/en-US/plugincheck/) I only have:

SharePoint Browser Plug-in (research)

Default Browser Helper (research)

These plugins are up to date: (as of March 7th 2014)

Shockwave for Director 12.0.6 (Up to Date)

Shockwave Flash 12.0.0.70 (Up to Date)

QuickTime Plug-in 7.7.3 (Up to Date)

Sometimes I get this as the "signature": libsystem_platform.dylib@0x4280

Again I have tried the above solutions but they have not worked. Any help or advice will be appreciated. Thank you

Shawn

Asked by Shawnhonolulu 6 iminyaka edlule

Last reply by guigs 6 iminyaka edlule

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How do I prevent new windows?

Greetings, When I go to thePirateBay.com, a new window opens. The website opens a new window using Javascript (window.open). I've tried opening the site in a Private Wind… (funda kabanzi)

Greetings,

When I go to thePirateBay.com, a new window opens. The website opens a new window using Javascript (window.open). I've tried opening the site in a Private Window but it doesn't help. How can I prevent new windows from opening?

Thanks, Shane.

Asked by Shane 6 iminyaka edlule

Last reply by jscher2000 6 iminyaka edlule