Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Media Player Support

To whom it may concern, I have attached a picture of the error message I get when trying to play a video. I know the website is not at fault as I can use your competitors… (funda kabanzi)

To whom it may concern,

I have attached a picture of the error message I get when trying to play a video. I know the website is not at fault as I can use your competitors browser (Chrome) and the videos play with no issue. I have also tried a few media player extensions with no success. Please help me find a solution so I do not need to use another browser. Thanks

Sam [email address]

Asked by Sam Rietmann 5 izinyanga ezidlule

Answered by TyDraniu 5 izinyanga ezidlule

  • Kusonjululiwe

I signed into my firefox account on my wife's computer and now ALL of her bookmarks and passwords are mixed in with my data

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that compute… (funda kabanzi)

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that computer. I've signed out and relogged in on my computer. This is not a temporary issue. All of her data is somehow in my account. This seems like a MAJOR security flaw of the software. Were both using Windows 11 computers.

Asked by twanto 5 izinyanga ezidlule

Answered by TechHorse 5 izinyanga ezidlule

  • Kusonjululiwe

Bookmarks not working

My bookmarks toolbar is showing, but it's empty. All of my bookmarks are gone. I went to a websites and attempted to add it to my bookmarks toolbar, but Firefox failed t… (funda kabanzi)

My bookmarks toolbar is showing, but it's empty. All of my bookmarks are gone.

I went to a websites and attempted to add it to my bookmarks toolbar, but Firefox failed to add it to my toolbar.

Asked by johnaukerman 4 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 4 izinyanga ezidlule

  • Kusonjululiwe

Nothing showing up in bookmarks toolbar

Hello, I have version 143.0.3 (aarch64), running on a 2020 M1 mac. I did an update recently but I still have all of my bookmarks, that's not the problem. The problem is… (funda kabanzi)

Hello,

I have version 143.0.3 (aarch64), running on a 2020 M1 mac. I did an update recently but I still have all of my bookmarks, that's not the problem. The problem is, although the space for the bookmarks toolbar appears when I click "always show" (and disapears when I select "never show"), I see nothing. Nothing shows up in this space and so I have to go menu diving to get to my bookmarks. Do you have an idea how to fix this?

Asked by phil.cassel 5 izinyanga ezidlule

Answered by t.r.ernst 5 izinyanga ezidlule

  • Kusonjululiwe

How to disable click and hold context menu

There is a 'feature' in Firefox that I think is called "click and hold context menu". Basically if you left click on something and hold the click for a second or two a me… (funda kabanzi)

There is a 'feature' in Firefox that I think is called "click and hold context menu". Basically if you left click on something and hold the click for a second or two a menu appears that offers an AI generated list of suggestions related to the thing you were clicking on. How do I disable this? In searching I have found suggestions to open about:config and set the value for ui.click_hold_context_menus to false, which I have done a few weeks ago now and it has no affect. I also tried changing the related value of ui.click_hold_context_menus.delay to an insanely long time, but that also had no effect.

I would appreciate some guidance on how to turn this off. This is problematic enough that I may have to switch to another browser if this can't be disabled. Thanks! Attached is a random example of one of these context menu's that appears when clicking and holding on a link.

Asked by timkalee 5 izinyanga ezidlule

Answered by TyDraniu 5 izinyanga ezidlule

  • Kusonjululiwe

Firefox behavior

Firefox is the default browser and pinned to the taskbar. When clicked, Firefox automatically opens places an additional icon in the taskbar. Once Firefox opens, in the s… (funda kabanzi)

Firefox is the default browser and pinned to the taskbar. When clicked, Firefox automatically opens places an additional icon in the taskbar. Once Firefox opens, in the second icon, any new links open in tabs, which is my preference.

The first image is the pinned icon in the taskbar. When hovering it only displays Firefox. The second image is the additional icon, when hovering over this icon the active page thumbnail is displayed.

Prior versions of Firefox did not have this behavior on my Windows 11 desktop PC. I've tried various settings in about:config but cannot resolve this issue. Is there some reason two icons are now required in the taskbar when running Firefox?

Asked by Steven 5 izinyanga ezidlule

Answered by Steven 5 izinyanga ezidlule

  • Kusonjululiwe

Firefox 143

Yet again Mozilla have decided that yellow folder icons are not needed and have amended the code so user chrome files no longer work. Is there a new way to return the fol… (funda kabanzi)

Yet again Mozilla have decided that yellow folder icons are not needed and have amended the code so user chrome files no longer work. Is there a new way to return the folder icons to yellow or are we stuck with the black icons with a white frame?

Asked by neilcaine 5 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 5 izinyanga ezidlule

  • Ikhiyiwe

Why do I have to provide so much personal information when making a donation to Mozilla?

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to d… (funda kabanzi)

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to do that, I was asked for my home address. It's a general rule of internet marketing that people who use the internet would rather do anything than pay for something, so it's bad psychology to impose unnecessary conditions when you're asking for a donation. I don't have to provide my home address when I make donations to other organisations, so why does Mozilla need my home address? I apologize if this is the wrong place to ask this question, but I can't find anywhere else to ask it!

Thanks,

Shaun.

Asked by Shaun Rawlings 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

I get pictures every day from microsoft one drive, now when I click on them I get a blank screen

I am 81 years old, ad not a tech genius, but I can no longer access my memory photos that microsoft one drive sends me every day. It did work before, but now I get a bla… (funda kabanzi)

I am 81 years old, ad not a tech genius, but I can no longer access my memory photos that microsoft one drive sends me every day. It did work before, but now I get a blank screen. Microsoft help tried the edge system, and the pictures came up, but on firefox, I now get a blank screen. I do not want to change browsers

Asked by barbara panzano 5 izinyanga ezidlule

Answered by Denys 4 izinyanga ezidlule

  • Kusonjululiwe

Virus? ATTENTION! Click here to secure your data

I tried to open to a site WWW.RAFY-A.com this morning and got an alert it was not available, but, I am now unable to dismiss or close the following ATTENTION! messages. I… (funda kabanzi)

I tried to open to a site WWW.RAFY-A.com this morning and got an alert it was not available, but, I am now unable to dismiss or close the following ATTENTION! messages. I did click on the "click here to secure your data! on the top two now it shows a yellow triangle which I'm still unable to close or dismiss. Could someone please explain how to get rid of these. I ran Dell Support Assist but I do not have a virus option. I have not rebooted yet as I wanted to clear this up first and then reboot. Thank you. Irene

Asked by irenefrie 5 izinyanga ezidlule

Answered by James 5 izinyanga ezidlule

  • Kusonjululiwe

Favicons not showing on home page

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, i… (funda kabanzi)

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, it just moves the location of the search bar. I've included some images to better illustrate the problem.

Is there any way we can restore the favicons?

Asked by dave.nickerson 5 izinyanga ezidlule

Answered by Kiki 4 izinyanga ezidlule

  • Kusonjululiwe

Unload Tab function not appearing in dropdwon menu

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function… (funda kabanzi)

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function. I followed the instructions, right-clicked on the tab, the drop down menu appeared, but there wasn't an Unload Tab option. However, there was a Reload Tab option shown.

How do I resolve this? I'm using a macOS 15.6.1.

Asked by motoman24 5 izinyanga ezidlule

Answered by Paul 5 izinyanga ezidlule

  • Kusonjululiwe

browser set up and Youtube issues...suspect update

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window 2. Typing into search bar for Duck Duck Go in new… (funda kabanzi)

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window

2. Typing into search bar for Duck Duck Go in new tab page types directly into active bar...

3. Active bar is no longer at the top but is in Bookmarks toolbar...

I suspect some update problem.

Asked by Susie 5 izinyanga ezidlule

Answered by Denys 4 izinyanga ezidlule

  • Kusonjululiwe

recovery key

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in th… (funda kabanzi)

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in the email. How can I get another recovery key? It's a useful tool. Thanks Wayne Nelson

Asked by waynenelson327 4 izinyanga ezidlule

Answered by Sebastian Becker 4 izinyanga ezidlule

  • Kusonjululiwe

Firefox appearance is custom and doesn't match system theme and widget set

I'm using Ubuntu 24 with the XFCE desktop. I'm installing the debs straight off packages.mozilla.org (currently 143.0.3). Firefox's title bar, and window manager buttons … (funda kabanzi)

I'm using Ubuntu 24 with the XFCE desktop. I'm installing the debs straight off packages.mozilla.org (currently 143.0.3).

Firefox's title bar, and window manager buttons do not have the same look and feel as the rest of my windows. And I have no idea where they're coming from.

They do change appearance in response to picking the different styles in Settings > Appearance, but the changes appear to be limited to colors only. The minimize, maximize and close buttons look differently than on all other windows, and they are more spread out than in, and the shade button is nowhere to be found.

I'm attaching two small images, the first one is the standard set of widgets all other windows have, and the second one is Firefox's odd duck. I could not find anything in settings. "Extensions And Themes" shows that "System theme" is enabled. Well, it's coming up a bit short...

Asked by sam.varshavchik 4 izinyanga ezidlule

Answered by Paul 4 izinyanga ezidlule