Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Gray screen shown when I clink on any photo in "Your memories from this day" email from photos@onedrive.com

Hello, This started happening recently, in the last 30 days. Gray screen is shown when I clink on any photo in "Your memories from this day" email from photos@onedrive.c… (funda kabanzi)

Hello,

This started happening recently, in the last 30 days. Gray screen is shown when I clink on any photo in "Your memories from this day" email from photos@onedrive.com. If I go to OneDrive, then select today's date the issue is the same.

I've tried the same actions in Chrome and the photos are shown without issues.

Can someone help with this?

Regards, Petar

Asked by petarl 2 izinyanga ezidlule

Answered by Denys 1 isonto elidlule

  • Kusonjululiwe

Recent update too me off the ESR update channel

I was on the ESR channel and after the recent updates to 142.01 or 141 the ESR is missing from the about Firefox. I had got the tab groups option a few updates back and l… (funda kabanzi)

I was on the ESR channel and after the recent updates to 142.01 or 141 the ESR is missing from the about Firefox. I had got the tab groups option a few updates back and liked it. This latest update changed how a tab group collapses, instead of showing only the tab group name and collapsing all the tabs it leaves one open wasting space when I have several other tabs open. At least I don't see any sign of the annoying AI junk getting in the way yet. I thought you had a choice to stay on the ESR channel according to this link and others. https://support.mozilla.org/en-US/kb/firefox-support-windows-10-end-support I'll probably be forced to update to Windows 11 to do my taxes next year but I thought at least I could stay on the ESR channel to avoid new features getting in the way.

Asked by MikeZZ 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

Firefox Issues With Facebook

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panel… (funda kabanzi)

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panels or a wait cursor displayed. I've cleared the cache and deleted the cookie, but that didn't rectify the issue. I don't have a problem with Edge.

Asked by eugbug1 2 izinyanga ezidlule

Answered by eugbug1 1 inyanga edlule

  • Kusonjululiwe

bookmarks on taskbar not showing up

The bookmarks on my taskbar are all of a sudden not showing up. I'm unable to drag them there like I used to. Also, the history and menu button on the upper right don't w… (funda kabanzi)

The bookmarks on my taskbar are all of a sudden not showing up. I'm unable to drag them there like I used to. Also, the history and menu button on the upper right don't work now. I've restarted with no luck.

Asked by Burt Perry 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

Want to remove or disable AI summarizer

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this re… (funda kabanzi)

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Asked by kj_23marigolds 2 izinyanga ezidlule

Answered by Paul 2 izinyanga ezidlule

  • Kusonjululiwe

open gmail in firefox

how do I open gmail in firefox. Right now it opens in microsoft edge and I can't find how to make the switch from edge to firefox

Asked by VJ F 2 izinyanga ezidlule

Answered by Paul 2 izinyanga ezidlule

  • Kusonjululiwe

Firefox browser settings are no longer available.

I have the latest Firefox installed on Linux Mint. But in Firefox privacy settings there is no longer a way to choose browsers. It just says "Firefox is currently your de… (funda kabanzi)

I have the latest Firefox installed on Linux Mint. But in Firefox privacy settings there is no longer a way to choose browsers. It just says "Firefox is currently your default browser". But every time I do a search, it automatically search with Google. That never never happened until I installed latest Firefox. If Firefox is forcing me to use Google, that why do I need Firefox?? Please explain?

Thanks much for your time

Asked by usa104 2 izinyanga ezidlule

Answered by jonzn4SUSE 2 izinyanga ezidlule

  • Kusonjululiwe

Repeated small window asking for primary password

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in … (funda kabanzi)

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in the small window.

Asked by johnt4 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

No + sign on tabs.

Firefox crashed. I am trying to get it to how I had it before this. One of the problems is the new tabs thing. I know about CTRL-T, I have not used it. I have used the + … (funda kabanzi)

Firefox crashed. I am trying to get it to how I had it before this. One of the problems is the new tabs thing. I know about CTRL-T, I have not used it. I have used the + on the tabs for years. I know, big deal, it's just inconvenient, interrupts my train of thought to switch, which is no big deal. But if anyone has a moment and can answer, it would be a blessing for me. Thank you.

Asked by morrowken997 2 izinyanga ezidlule

Answered by TyDraniu 1 inyanga edlule

  • Kusonjululiwe

Camera and Micrphone causing crashes

Firefox crashes whenever it would need access to my camera or microphone. So far it has only happened whn trying to access a Roll20 game with camera and microphone connec… (funda kabanzi)

Firefox crashes whenever it would need access to my camera or microphone. So far it has only happened whn trying to access a Roll20 game with camera and microphone connectivity, and when trying to access a video appointment for Universal Credit. It never happened on Windows 10, but since updating to Windows 11 it happens every time without fail, and the crash is immediate.

Asked by pivotgage01 2 izinyanga ezidlule

Answered by pivotgage01 2 izinyanga ezidlule

  • Kusonjululiwe

YouTube thumbnails not showing in Firefox on Win 10 computer

.: Hello. A couple of days ago Firefox stopped displaying thumbnails of YouTube videos. I tried YouTube on other browsers and the thumbnails appeared as usual. On Firefox… (funda kabanzi)

.: Hello. A couple of days ago Firefox stopped displaying thumbnails of YouTube videos. I tried YouTube on other browsers and the thumbnails appeared as usual. On Firefox, they've disappeared, but only on my Windows 10 computer. The YouTube thumbnails appear on Firefox on my MacBook. The attached graphic shows what it looks like on my Win 10 computer.

Any ideas on how to solve this would be greatly appreciated. I have also searched the Internet and YouTube for a solution, but was unable to find one that works.

Thank you.

Asked by lightspeed2 2 izinyanga ezidlule

Answered by lightspeed2 1 inyanga edlule

  • Kusonjululiwe

My background on my firefox browser.

I was customizing my background by loading a picture. It's adult in nature. It should be my computer in my in my private home. When something amazing started happening. … (funda kabanzi)

I was customizing my background by loading a picture. It's adult in nature. It should be my computer in my in my private home. When something amazing started happening. If I load ANY image with a naked woman on it After a few minutes Fire fox auto removes it. I have done this 30 times. I use ANY fire fox picture it's fine stays there forever. Load ANY picture with a naked woman on it and poof 2 minutes later it's gone. So please can you explain to me why whats claimed to be the most private and secure browser around is censoring me in my own home about what backgrounds I can have? I find this highly disturbing. And I am quite serious I have had them removed at least 30 times. I'm 56 y/o If I want a naked woman on my background it should be my business not fire foxes. Also no chrome is not doing it. neither is windows. It's Firefox removing them. Any explanation would be nice.

Asked by msp_msp22 1 inyanga edlule

Answered by msp_msp22 1 inyanga edlule

  • Kusonjululiwe

Accuracy of calendars in some websites.

Hi, I started to notice recently that calendars in some websites I browse with Mozilla are inaccurate. The dates like months, days,... are in a mess. Then I used Google … (funda kabanzi)

Hi,

I started to notice recently that calendars in some websites I browse with Mozilla are inaccurate. The dates like months, days,... are in a mess. Then I used Google Chrome instead of Mozilla and it went right. It was accurate with Chrome browsing those sites. Did you hear of the same problems with Mozilla ? What can be wrong ?

Thanks for your insights,

All the best,

Denis

Asked by dcoolfriend 2 izinyanga ezidlule

Answered by Denys 1 inyanga edlule

  • Kusonjululiwe

Hi - Snap Version for Ubuntu frequently locks system on closing.

Ubuntu - I use the SNAP version of Firefox - I generally have lots of tabs open but only use 5 or so of them and it's generally fine.... but when I am closing Firefox, it… (funda kabanzi)

Ubuntu - I use the SNAP version of Firefox - I generally have lots of tabs open but only use 5 or so of them and it's generally fine.... but when I am closing Firefox, it USES like 100% of the CPU and ALL of the RAM and ALL of the SWAP memory when closing.

This locks up the computer.

Sometimes it doesn't quite go all the way but I can watch it all happen in real time, using Task Manager - and that shows a solidwall of all resources occouring, when the close Firefox is run.

I am told by research via ChatGPT that this is a very real problem with the SNAP version and it's best to change to the Debian version, copy all the bookmarks etc., across and then uninstall the SNAP version.

It's rather disconcerting to have Linux crash because of this one app locking it up and frequently.

Chat GPT:

Is there a problem with Firefox Snap Version closing and using all the resources while doing so, which results in locking up the computer?

You're definitely not imagining it—there have been reports of Firefox's Snap version consuming excessive system resources (CPU, memory) and even causing lockups or hangs, particularly during closure. Here's what’s going on and how to mitigate it:

What’s Happening with Firefox Snap?

2. Browser Hangs or Locks the System on Close

On Linux (especially Ubuntu), users have reported that closing Firefox can lead to it hanging in memory, sometimes unresponsive and still consuming resources.
Super User
Ask Ubuntu
A stark example from Reddit illustrates the severity:
“About 50% of the time I open Firefox, it'll reach 100% CPU usage in about 30 seconds… PC completely unusable unless I shutdown.”
Reddit

3. Known Wayland Sway Bug

On Wayland/Sway setups, reloading Sway while Firefox is open can trigger intense logging, causing high CPU use and an enormous syslog.
Fix: Set MOZ_DISABLE_WAYLAND_PROXY=1, or upgrade to FF 125 where the issue is addressed.
Reddit+1

Alternative Approach

Many users, particularly on Ubuntu, opt out of Snap completely in favor of the .deb package or PPA builds. These alternatives often avoid these specific issues. Ask Ubuntu Reddit

Thoughts? Solutions?

Thanks in advance.

Asked by wrogerwroger 2 izinyanga ezidlule

Answered by wrogerwroger 1 inyanga edlule

  • Kusonjululiwe

DOMexception on OneDrive page

Hi, when I try to access the Gallery photos page on OneDrive, especially in the 'For you' section, I get a gray screen and nothing happens. When I check the console, it… (funda kabanzi)

Hi,

when I try to access the Gallery photos page on OneDrive, especially in the 'For you' section, I get a gray screen and nothing happens. When I check the console, it shows the issues I've captured in the screenshot. I tried this on Mac and Ubuntu with a fresh profile and a clear internet connection. Does anyone have an idea why this is happening? Firefox Version is the latest 142.0.1 No problem with Vivaldi, Chrome etc.

Thanks, Dirk

Asked by dirmme 2 izinyanga ezidlule

Answered by Denys 1 isonto elidlule

  • Kusonjululiwe
  • Ikhiyiwe

Unable to full screen

For a while now firefox has been unable to enter fullscreen when pressing F11. Instead all it does is move the "Scroll forwards", "Open a new tab", and "List all tabs" bu… (funda kabanzi)

For a while now firefox has been unable to enter fullscreen when pressing F11. Instead all it does is move the "Scroll forwards", "Open a new tab", and "List all tabs" button over slightly (The buttons on the top right, next to the minimize and close buttons).

I don't know what's going on with firefox.

Firefox Version 142.0.1 (64-bit)

Asked by brandonx777 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

VPN subscription for computer only not using a phone

I only want the VPN on my desktop computer not on my phone I donot use my phone for internet just my computer and laptop now tried to signup for a subscription but it wan… (funda kabanzi)

I only want the VPN on my desktop computer not on my phone I donot use my phone for internet just my computer and laptop now tried to signup for a subscription but it wants my phone sorry no phone computers only ?? now how to do it on my computer ?? I have hit a brickwall not happening, unable to select a subscription with mt computer and I am not using a phone just computer only

Asked by Monks 2 izinyanga ezidlule

Answered by Paul 2 izinyanga ezidlule

  • Kusonjululiwe

How do I set my bookmarks in toolbar to open in new tab?

While using an opened tab which I want to keep in place, I find it frustrating that if I want to click on one of my bookmarks in my toolbar, it uses the tab I am currentl… (funda kabanzi)

While using an opened tab which I want to keep in place, I find it frustrating that if I want to click on one of my bookmarks in my toolbar, it uses the tab I am currently in which, of course disappears and is overridden with my selection of a bookmark. Is there a setting for me to change how my choosing of a bookmark reacts? I want it to open in a new tab and not on the one I am working with. I have looked everywhere and I cannot find a setting for this.

Asked by CJ 2 izinyanga ezidlule

Answered by wirkutskijkarl 2 izinyanga ezidlule

  • Kusonjululiwe

one drive "on this day" wont load/play

I have contacted Microsoft. After testing the link/page loads in Edge, Chome (with and without addins same in ff) and Brave. But does not load in FF (with addon's disable… (funda kabanzi)

I have contacted Microsoft. After testing the link/page loads in Edge, Chome (with and without addins same in ff) and Brave. But does not load in FF (with addon's disabled) nor in Private browsing FF (no addins obviously) they said to reach out to FireFox for support. See below for email exchange: FROM MS (most recent reply):

Thank you for your response. We hope you are doing well. We sincerely apologize for the inconvenience and frustration this issue has caused, especially with the unexpected autoplay of music and the inability to exit the slideshow in Firefox. We completely understand how disruptive this can be, particularly in quiet environments or when you're on the go. Based on your detailed testing across browsers, it does appear that this issue is isolated to Firefox. Since the same content works as expected in Chrome (even with ad blockers enabled), the problem may be related to a recent Firefox. As the issue appears to be specific to Firefox, while the same functionality works as expected in other browsers like Chrome (even with ad blockers enabled). We genuinely want to help resolve this, but since the issue is browser-specific and not reproducible outside of Firefox, we kindly recommend reaching out to the Firefox Support Team for further assistance. They may be able to identify any recent updates, settings, or compatibility concerns that could be affecting the page behavior. We are truly sorry for the inconvenience and are grateful for your understanding.

MY EMAIL TO THEM (in response to them saying try in edge private etc): Apparently this is a FIREFOX only issue?

I tried in edge (regular, not private) and it plays the stupid slideshow with music just fine, and I can get out of it and view the regular memory page that I want (Music really!? What if you’re viewing while someone around you is asleep? Or otp in public??? Smh) Chrome – WITH Adblockplus and Ublock Origin ON it works (not in private) > weblink gyazo video of it working with ublock and abp enabled…. https://gyazo.com/2afbdf7e27357a375ca7613b197f17ce Firefox – with adblock plus off, ublock off, and ghostery OFF does not work > weblink gyazo video of it just refreshing grey, black grey black and goes nowhere forever https://gyazo.com/8da9258f36457901df66f99e87fe7560 Firefox – in private browsing (no addons) – does not work > weblink gyazo video of it just refreshing grey, black forever https://gyazo.com/f9119907e5127ede48797d9eacb1fed6 Since attaching a video to an email would be very large.. hope you can click outside links 😉

Asked by smithcr01 2 izinyanga ezidlule

Answered by Denys 1 isonto elidlule