I-Firefox Community Forum

I have encountered an issue very similar to the one described here: https://support.mozilla.org/mk/questions/1407928

Firefox (version 130.0.1 (64-bit)) is not playing audio through headphones. Have tried a number of sites - e.g. YouTube, internet radio stations, news sites.

However, unlike in the above-mentioned support article, the Windows App Volume and Device Preferences settings are set to default.

I have since also tried restarting my PC (Windows 10 ; Version 22H2 (OS Build 19045.4651) and resetting the App Volume and Device Preferences to the Microsoft default settings (see Image attached).

I also tested and audio plays fine through Chrome browser, VLC media player, Teams and Edge.

Would love to find a solution! Thanks D

Hello dear community! My firefox keeps crashing when trying to open a tab or close a tab. I can't replicate it since it happens on random tab-closing and tab-opening. I think it's just crashing when doing something like clicking anywhere and NOT when doing nothing while the system is idling. Thank you for your help! Here's a link of the crash report: https://crash-stats.mozilla.org/report/index/8ba8940e-954c-4e92-9153-0313d0241001

For years I had my Firefox sync working fine between Win10 PC, Android and several Win10 laptops. However yesterday I installed Windows 11 on the same PC I have Windows 10 (bought new disk) just to have a fresh install. Started with installing firefox - and here when problems begin. It couldn't let me log in into Sync, I was being immediately logged out ("Account disconnected"). Somehow I managed to log in, but then all my previous data was erased (passwords, bookmarks). I thought ok, maybe later it's gonna sync. Started installing extensions, saved one password. When trying to sync tabs with Android phone it didn't work, it couldn't see any tabs (but it could share tabs between devices!). On Android I still have old passwords and bookmarks saved, same as on old Win10 (on which I got logged out). Alright - it didn't sync after restart so I removed Firefox profile on machine, started again with logging in - and it synced only ONE password that I saved previously on same Win11 machine, with extensions I freshly installed back then. So it saved to sync improper data, forgetting about old? Logged out from all of my machines in Firefox Account. Now I'm back to my original machine on Windows 10. And what? I can't log in! Same error as on Win11 after install - "Account disconnected". Checked about:sync-log and found error logs - pasted into "Troubleshooting information" of this post.

Thanks

My Firefox has apparently lost Unicode support for Arabic, but only for Arabic: Persian letters (which AFAIK use the same alphabet!) display just fine. The attached screenshots show the problem via Wiktionary excerpts. Note that while the Arabic text appears only as boxes, the Persian, Azerbaijani, Ottoman Turkish, etc. texts all work just fine. It's clearly not a problem with encoding more generally -- languages as rare as Old Persian, Avestan, and the IPA appear normally. For some reason it's only Arabic that's broken.

What's going on here? How can I fix it?

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass".

When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"

So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'. Nordpass has acknowledged this by email: Quote : "Thank you for your purchase Here are the details of your order. Item  : NordPass: 2-year subscription Price : £29.43/2 years VAT 20% - £5.89 Total: £35.32/2 years"

In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' ! I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on ! I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed ! I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !

Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me. Either way, I'm sending this message to BOTH.

I've now given up trying to do it unaided. PLEASE, could someone advise me how I can get my extension !! If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.

I'm waiting eagerly to get this sorted. Regards, Ivor Mitackis

I am on v130 of Firefox and on some websites it just freezes. I cannot tab across. Even if i refresh nothing. But when i use Chomer all working fine. Read some things on how to correct this but does not work. Any advise?

I've had trouble with this in the past where logging into Ring won't let me get past my user name/email address. I can hit enter, reload the page, try using tab but nothing works. Then for some unknown reason it will go forward to the password. But this time it just won't let me proceed no matter what I do, the continue option stays grayed out. I can sign on using Edge but I don't want to use Edge or even have a second browser open just so I can see my security camera. I want Firefox to work correctly.

What information that I can supply would be useful to help resolve the problem? I have seen the problem on both my old (ancient) Windows 10 desktop and new Windows 11 desktop. I have seen it on my Windows 11 desktop on version 129.0.2 and 130.0. I saw it first on the Windows 11 desktop as I am spending my time setting it up. But recently saw it on the Windows 10 desktop on 129.0.2. When I hover on a tab it highlights the tab (background lightens); but NO description or preview appears.

It works on both PCs when I first start Firefox.

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch to google and firefox because it was clearly a firefox issue. someone on their end fixed it. it was working for a while. now its back to people not being able to hear me again when its not a me problem. i keep reporting it and its not being fixed. how do i escalate this? why does this keep having every few months?

zero issues on google chrome browser while video chatting. zero issues on zoom. its firefox's google videochat that people cant hear me. feels like a repeat issue of what happened months ago when the issue wasnt with me. please fix this again

1. Close Firefox (FF) with some tabs open 2. While FF is closed the websites are updated 3. Open Firefox, tabs reopen 4. Go to tabs

Expected: Tabs should the latest version of the website (ie the page has been refreshed)

Actual: Tabs are showing the old, previous (cached) versions of the website and not refreshing to show the latest

User has to manuall refresh each tab to see the latest version of the page

Are other people seeing this issue?

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then after an update, it wasn't. WHY WHY WHY????? Is there any way for me to put it back? I hate using the address bar to search! Unless I open a new tab or window, regaining control of the prior tab/window is difficult.

ATT/Yahoo is my homepage. When reading an article on the ATT(Currently)/Yahoo homepage, there is a comments section at the end of each article. When trying to access the comments section, it disappears when clicked on. On other homepages (MSN, eg), it works fine. Any help would be appreciated.

Dear Firefox Support,

I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully display. I've attached a video link demonstrating the problem for reference: Video Link Video Link.

Could you please look into this issue? I’ve tried clearing the cache and disabling extensions, but the problem persists.

Thank you for your support.

Best regards,

While on https://www.kitco.com/price/precious-metals I got a message I am using an AD blocker. I looked in my extensions and I have none installed. The only two extensions that could possibly be responsible block tracking but do not say they block ad's. However, all I have to do is close the message box and all seems to work properly. So I'm just curious what might be causing this message to pop up

error logs from about:sync-log shown as 727180601302 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180601302 Sync.Service INFO Starting sync at 2024-09-24 20:23:21 in browser session sIeDgVGZ_W1G 1727180601302 Sync.Service DEBUG In sync: should login. 1727180601302 Sync.Service INFO User logged in successfully - verifying login. 1727180601303 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1727180601303 Sync.Status DEBUG Status.login: success.login => success.status_ok 1727180601303 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1727180601303 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1727180601303 Sync.SyncAuthManager INFO Getting sync key 1727180601303 FirefoxAccounts DEBUG getOAuthToken enter 1727180601303 FirefoxAccounts TRACE getCachedToken returning cached token 1727180601303 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1727180601303 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1727180601303 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1727180601322 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1727180601347 FirefoxAccounts INFO fetching updated device list 1727180601370 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 1727180601415 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1727180601523 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients 200 1727180601523 Hawk DEBUG (Response) /account/attached_clients: code: 200 - Status text: 1727180601523 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1523 1727180601603 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 200 1727180601603 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1725366201347: code: 200 - Status text: 1727180601603 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1603 1727180601603 FirefoxAccounts INFO Got new device list: 18855ac0670157a31f0c4278650a990a, 3b05d6b0a91a190170243c37313db9ae, 88ad4f84efd1983ed09e339cdab67ce8, ab6a14321ec554c6b4088ae7d4e3a775, bff67cda43eb2e518a2f4ef4fabf76a3 1727180601604 FirefoxAccounts DEBUG FxAccountsPush loading service 1727180601604 FirefoxAccounts DEBUG FxAccountsPush initialized 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1727180601755 FirefoxAccounts TRACE Our push subscription looks OK 1727180601755 FirefoxAccounts INFO updating the cache 1727180602206 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1727180602207 Sync.RemoteTabs INFO Doing a tab sync. 1727180602207 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180602207 Sync.Service INFO Starting sync at 2024-09-24 20:23:22 in browser session sIeDgVGZ_W1G 1727180602207 Sync.Service DEBUG In sync: should login. 1727180602207 Sync.RemoteTabs INFO Generating tab list with filter 1727180602207 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5 throwLockException@util.sys.mjs:127:11 WrappedLock@util.sys.mjs:141:15 WrappedCatch@util.sys.mjs:112:27 login@service.sys.mjs:1052:66 sync/<@service.sys.mjs:1330:26 WrappedCatch@util.sys.mjs:112:27 sync@service.sys.mjs:1338:7 1727180602207 Sync.Service INFO Cannot start sync: already syncing? 1727180602207 Sync.Service DEBUG Not syncing: login returned false. 1727180602217 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1727180602717 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1727180603044 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1727180604589 FirefoxAccounts INFO Polling device commands. 1727180604589 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180604589 Sync.Service INFO Starting sync at 2024-09-24 20:23:24 in browser session sIeDgVGZ_W1G 1727180604589 Sync.Service DEBUG In sync: should login. 1727180604590 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5

When I check "Check spelling as you type" and choose size of fonts and then close my browser it doesn't remember the settings chosen, IE, when I open it again, go to settings the "check spelling as you type" isn't checked and the size of the fonts shows earlier setting

Hi! I can't see the article txt here https://www.musicbusinessworldwide.com/us-music-publishing-revenue-jumped-10-7-to-6-2bn-in-2023-outstripping-recorded-musics-growth-in-percentage-terms/

I can see the headline. See attached. No issue if I moved to Edge, and I've cleared my cache and data.

Thank you!

My computer restarted on me (as always, this piece of garbage new laptop has to restart every other day for some stupid update or battery issue) and Firefox, despite still knowing my history and latest websites visited, does not have an option to open the many closed tabs.

I don't want to go back to Chrome, but there's basically only one thing I need from a browser and it's insurance against my devices turning off and leaving me without any of my tabs.

Hi there,

Firefox is my default browser but increasingly (once a week I guess) I have to use chrome to access some sites. This happens with firefox only, (not other browsers) on some sites. The latest site is https://www.skyscanner.ie/. (see screenshot below).

Any ideas?

Thanks Andrew

My environment is windows 11 on a lenovo yoga slim7X using the ARM64 chipset