Hello,
When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually dow… (funda kabanzi)
Hello,
When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.
I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).
This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.
This issue also seems to extend to checking for extension updates.
Below are browser logs for when i try to check for update or update extensions.
App Update Logs:
AUS:AUM AppUpdater:check - currentState=STATE_IDLE
AUS:AUM AppUpdater:check - starting update check
AUS:SVC CheckerService:checkForUpdates - checkType: 2
AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86.
AUS:SVC CheckerService:getUpdateURL - checkType: 2
AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1
AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1
AUS:SVC CheckerService:#updateCheck - request got 'error' event
AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919
AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919
AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED
Extension Update Logs:
1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3
1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2
1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2
1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error
1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2
1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error
1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2
1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2
1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2
1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2
1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason
1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason
HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.