Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
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Need Human Support. Is that possible?

My Firefox has intermittently (but many times a day) been been slow loading, often simply refusing to load at all. Clicking a link to open in a new tab often opens the t… (funda kabanzi)

My Firefox has intermittently (but many times a day) been been slow loading, often simply refusing to load at all. Clicking a link to open in a new tab often opens the tab but the tab says "New Tab" with an oscillating dot on the left. After a few minutes the dot stops and nothing displays. Often clicking something in Google News the new tab says "Opening " and then the Google URL. The page sometimes displays after a couple of minutes but sometimes never does.

I've disabled all my plugins except LastPass, but that doesn't help. My IT Support company hasn't been able to help. I tweeted Firefox and they suggested I DM them. I've done that, even sending a couple of illustrative screen videos. But no oikne has ever responded to my Twitter DM.

Is there any way to talk to a live person and share my screen to get some help?

If not, I'll need to abandon Firefox as my default browser after many, many years. It's become a real productivity-killer.

Asked by BillTreloar 1 unyaka odlule

Last reply by BillTreloar 1 unyaka odlule

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Firefox browser hangs for about a minute when text is copied.

Firefox for Windows hangs when I copy text, either by Ctrl+X, Ctrl+C or by using a right-click menu. The browser just stops responding. It doesn't crash. Eventually, it w… (funda kabanzi)

Firefox for Windows hangs when I copy text, either by Ctrl+X, Ctrl+C or by using a right-click menu. The browser just stops responding. It doesn't crash. Eventually, it will return and behave normally.

I tried removing all extensions and closing all open tabs. No change. I'm out of ideas. I suspect it may be trying to synchronize with something it can't find or there's network latency. Task Manager shows it's using a lot of resources. It doesn't do it every time, just often enough to be frustrating.

Windows Specifications: Edition Windows 11 Pro Version 22H2 Installed on ‎5/‎14/‎2022 OS build 22622.598 Experience Windows Feature Experience Pack 1000.22634.1000.0

Asked by Karla 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

  • Okugcinwe kunqolobane

Printers not being seen in Firefox 104.0.2

Since the upgrade to Firefox 104.0.2, the only option when printing is to select "Save to PDF". All other apps can printer to any of my printers. I have to save as a pdf … (funda kabanzi)

Since the upgrade to Firefox 104.0.2, the only option when printing is to select "Save to PDF". All other apps can printer to any of my printers. I have to save as a pdf then print the document using the PDF viewer. I have HP4100 & HP9025 printers on my network, that all other apps can see and print to. I've refreshed Firefox & re-installed Firefox but the problem still persists. The System's printer dialog shows that both printers are available and changing default, or reinstalling the printers makes no difference. OS is Ubuntu 22.04.1 LTS.

Screenshots show the printer window in Firefox, and the Printer Settings from the OS Settings window.

Asked by steve.marvelley 1 unyaka odlule

Last reply by steve.marvelley 1 unyaka odlule

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I want to disable Ctrl+H keyboard shortcut (toggles History sidebar)

On my Firefox (in Linux, at least), doing Ctrl+H toggles the History sidebar (opening it on the left side, or, hiding the sidebar completely). How can I disable this? F… (funda kabanzi)

On my Firefox (in Linux, at least), doing Ctrl+H toggles the History sidebar (opening it on the left side, or, hiding the sidebar completely).

How can I disable this?

Firefox 104.0.2 Linux Mint 20.3

Asked by Mozilla cheese 1 unyaka odlule

Last reply by smartsage77 1 unyaka odlule

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How do I add a new entry in the list in Settings/General/Files and Applications/Applications?

I can't find any way to add to the list of document types and applications. I know I must have done (because they are different from my wife's options), but now she needs… (funda kabanzi)

I can't find any way to add to the list of document types and applications. I know I must have done (because they are different from my wife's options), but now she needs to add one, and there is no immediately obvious way to do this. How do I add a new entry in the list in Settings/General/Files and Applications/Applications?

Thanks,

Tony

Asked by tfurnivall 1 unyaka odlule

Last reply by tfurnivall 1 unyaka odlule

  • Okugcinwe kunqolobane

The sessionstore-backup Directory

I've just rebooted and I've lost two windows with thirty tabs, or something. When I started Firefox, there's nothing in the Recently Closed [Tabs, Windows] Reading onl… (funda kabanzi)

I've just rebooted and I've lost two windows with thirty tabs, or something.

When I started Firefox, there's nothing in the Recently Closed [Tabs, Windows]

Reading online, I see that Firefox should be writing some files to the sessionstore-backup directory, like these:

recovery.jsonlz4: the windows and tabs in your currently live Firefox session (or, if Firefox crashed at the last shutdown and is still closed, your last session) recovery.baklz4: a backup copy of recovery.jsonlz4 previous.jsonlz4: the windows and tabs in your last Firefox session upgrade.jsonlz4-build_id: the windows and tabs in the Firefox session that was live at the time of your last update

, but I only find recovery.jsonlz4 and recovery.baklz4 and both are tracking current time, which means they are getting data from the currently opened Firefox.

These are the only files I find in this directory.

Where are the other files supposed to have gone?

Asked by jhunterwu 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Widevine CDM doesnt install

Hello! I'm having an issue with Netflix, i am unable to play anything there at all. It always shows a message saying "firefox is installing components needed to play the… (funda kabanzi)

Hello!

I'm having an issue with Netflix, i am unable to play anything there at all. It always shows a message saying "firefox is installing components needed to play the audio or video on this page" and refuses to load anything, showing an error, F7701-1003.

After some investigation, i found out that the issue is with Firefox not loading "Widevine Content Decryption Module provided by Google Inc.". I have seasrched and tried several troubleshooting processes, and was unable to find a solution. Refreshing, reinstalling, manually deleting the profile folder, all fails

Asked by kowaiser 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Export Chrome bookmarks to FireFox

I just installed Firefox. I looked at a few articles here that seem to be relevant to my issue, but they didn't get me anywhere. I just want to export bookmarks from Chr… (funda kabanzi)

I just installed Firefox. I looked at a few articles here that seem to be relevant to my issue, but they didn't get me anywhere. I just want to export bookmarks from Chrome to Firefox.

TIA SweetTasha

Asked by SweetTasha 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

  • Okugcinwe kunqolobane

Do I take a performance hit if I use firefox dev build?

Hi! I want to use my own unsigned addon with my daily browsing. But I found out that firefox hates it's user base by making xpinstall.signatures.required option in about… (funda kabanzi)

Hi!

I want to use my own unsigned addon with my daily browsing. But I found out that firefox hates it's user base by making xpinstall.signatures.required option in about:config only available to dev builds.

If I use firefox dev build will I loose on performance? For example is it compiled with debug symbols that slow down code execution? And if so, is it somehow possible to get the release version of firefox where xpinstall.signatures.required is set false so that I would not loose because of dev build?

Asked by fdoywugozklvsndgax 1 unyaka odlule

Last reply by TyDraniu 1 unyaka odlule

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  • Okugcinwe kunqolobane

Tabs not being restored when restarting Firefox

I have tried searching all self help topics. I have tried all available settings options. I have upgraded to the latest version 104.0.2. However, nothing seems to fix my … (funda kabanzi)

I have tried searching all self help topics. I have tried all available settings options. I have upgraded to the latest version 104.0.2. However, nothing seems to fix my problem which is that Firefox will not restore my previously open tabs when I reopen it. This problem started a few weeks ago. I have selected [Open previous windows and tabs] I have selected [Firefox will remember History]

Can you please help

Thanks Fred

Asked by mjbmail32-reg 1 unyaka odlule

Answered by mjbmail32-reg 1 unyaka odlule

  • Okugcinwe kunqolobane

XUL Runner Pop Up Information Message

After the second to the last update to Firefox I started experiencing an information pop up message "Could not determine any profile running in backgroundtask mode!". I… (funda kabanzi)

After the second to the last update to Firefox I started experiencing an information pop up message "Could not determine any profile running in backgroundtask mode!".

Is there a fix for this?

Thank you.

Asked by vwilyard 1 unyaka odlule

Last reply by vwilyard 1 unyaka odlule

  • Okugcinwe kunqolobane

many time crash problem

why always my mozilla broswer keeps crashing i am worried about this i have reported this many times but no response I request you to find some solution for my problem. … (funda kabanzi)

why always my mozilla broswer keeps crashing i am worried about this i have reported this many times but no response I request you to find some solution for my problem.

Asked by JINESHPARIHAR7891 1 unyaka odlule

Last reply by TyDraniu 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

can't open search in new tab

Running WIN10. I have used FF w Google for about 20 years, and always had new searches open in same window, new tab. Following recent refresh of FF, that seems to be not … (funda kabanzi)

Running WIN10. I have used FF w Google for about 20 years, and always had new searches open in same window, new tab. Following recent refresh of FF, that seems to be not possible. Links open in new tab, but not searches. In about:config the browser.search.openintab setting is True

I have closed and reopened FF, and closed and reopened WIN10.

What might be over-riding this? Many thanks!

Asked by alexander4612 1 unyaka odlule

Answered by alexander4612 1 unyaka odlule

  • Okugcinwe kunqolobane

Prevent a Website to automatically change to the Main Page after opening a Link

Hi, is there a way to stop a website to automatically forcefully boot me to their main page after like 1sec? In my case its this Link: https://multiversus.bugs.wbgames.… (funda kabanzi)

Hi,

is there a way to stop a website to automatically forcefully boot me to their main page after like 1sec?

In my case its this Link: https://multiversus.bugs.wbgames.com/bug/MVS-1-3162 It straight up throws me back to the original website after being able to see it for probably less than a second.

Thanks in advance!

Asked by Dharc 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Kusonjululiwe
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Disable the Reader View vertical toolbar, that floats on the left side of the screen

Hello! I'm using Firefox MSIX on a laptop with an OLED screen. To avoid burn-in, static elements on the screen are discouraged. Unfortunately, when the Reader View is … (funda kabanzi)

Hello!

I'm using Firefox MSIX on a laptop with an OLED screen. To avoid burn-in, static elements on the screen are discouraged.

Unfortunately, when the Reader View is enabled on Firefox, a vertical toolbar appears and is constantly on the same spot on the screen.

I would like to have this toolbar disabled or have it to hide/show depending on mouse prompt. Is there a built-in setting I could change to make this happen?

Would this solution here be my only option and would it work on Firefox MSIX? Finding the firefox profile on the Microsoft Store app is tricky.

Thank you.

Asked by fawlan 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

chase.com sign in

Reviewed this question from a year ago. I am having problem signing into Chase.com. The issues are the same as many others have written about. I can't believe this can no… (funda kabanzi)

Reviewed this question from a year ago. I am having problem signing into Chase.com. The issues are the same as many others have written about. I can't believe this can not be fixed/addressed. If it continues I will be forced to delete Moz://a firefox after many years. Please address and supply personal support options like share screen to help fix issues such as this.

Asked by macechko 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Cannot Accept risk and continue

Hello, Firefox is not showing Accept the risk and continue-button when advance button is clicked. Due to this i am not able to access server. Image is attached for refer… (funda kabanzi)

Hello,

Firefox is not showing Accept the risk and continue-button when advance button is clicked. Due to this i am not able to access server. Image is attached for reference.

Using 104.0.2 (64-bit) on Window 11

No other browser I have used is having this issue with this site, just Firefox.

Asked by Zergling 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Videos auto-play (video AND audio) despite Block setting being on for both

Going to any page on the ESPN.com site, videos are playing automatically - both video and audio - despite the fact that I have Firefox set to block both. I am running Fi… (funda kabanzi)

Going to any page on the ESPN.com site, videos are playing automatically - both video and audio - despite the fact that I have Firefox set to block both.

I am running Firefox 104.0.2 (latest version) on Windows 10.

Seems like the blocker is missing something, somehow. Anyone else see this?

Asked by cassidy.mt 1 unyaka odlule

Last reply by cassidy.mt 1 unyaka odlule

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Why do cookies persist after clicking "Clear Data"?

Hi Mozilla community, The Developer Tools -> Storage -> Cookies pane shows cookies currently being stored by Firefox. If I close my browser, these cookies are au… (funda kabanzi)

Hi Mozilla community,

The Developer Tools -> Storage -> Cookies pane shows cookies currently being stored by Firefox.

If I close my browser, these cookies are automatically deleted. However, if I follow the steps on [1], the cookies are still there, and don't get deleted. *Why?*

Thanks in advance!

Steps to reproduce:

- Start a new Firefox session
- Open Developer Tools -> Storage -> Cookies and see that the list is empty
- Go to youtube.com and click Accept All on the cookies popup
- Developer Tools -> Storage -> Cookies now shows a cookie from YouTube, as per the attached screenshot
- Go to Settings->Privacy & Security->Cookies and Site Data -> Clear Data -> Clear
- Go back to Developer Tools -> Storage -> Cookies and click on the refresh icon
- The YouTube cookie is still there
- However either of the following actions will correctly delete this cookie:

1) closing firefox (with Always Use Private Browsing Mode enabled) 2) manually deleting the cookie from the list in Developer Tools -> Storage -> Cookies


[1] https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Asked by tomchopin 1 unyaka odlule

Answered by cor-el 1 unyaka odlule